Learn more about how partnering with Time Warner Cable Business Class can elevate your business to the top. By becoming a TWCBC partner, you can: - Diversify your product portfolio with reliable data, voice, and Ethernet services that give your customers a valuable alternative solution to traditional LEC providers. - Increase profitability by participating in our lucrative performance-based compensation program that offers excellent earning and profit potential. - Boost productivity with best-in-class online self-service tools that drive efficiency and fast results. - Grow your business with confidence because you will have powerful ties to a fortune 500 company with financial stability and an outstanding track record of customer service.

1. TIME WARNER CABLE BUSINESS CLASS
Partner Program
Sales Partner Overview

2. With a vast network of support,
Time Warner Cable Business Class
can help elevate your business to
the top.
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3. WE’LL ASSIST IN THE
HEAVY LIFTING.
Our Partner Program can allow you
to provide your customers with the
innovative telecom products they
need to thrive in today‟s economy.

4. BENEFIT FROM EXCELLENT
SERVICE & SUPPORT
Enhanced
training
initiatives
Award
winning 24/7
Customer
Support
Co-marketing
opportunities
Experienced
Channel Sales
support
Feature-rich
order mgmt
platform
Help Desk for
pre-qualifying
opportunities

5. YOUR CUSTOMERS WILL BENEFIT FROM
OUR VAST NETWORK OF SERVICES.
Internet Access
Phone & Voice PRI
Business Class Cable TV
Ethernet Solutions
My Account

6. TIME WARNER CABLE BUSINESS CLASS
 Business-to-Business arm of Time Warner Cable, providing
commercial service since 1998
 Part of a $21.4B, financially stable company
 Headquartered in New York, New York
– 51,000 employees companywide dedicated to serving commercial &
residential
 A facilities-based service provider with miles of fiber optic
infrastructure within our metro markets
 Full suite of advanced services backed by strong technical support
– Advanced Ethernet, Internet, Phone, and Cable TV
– Scalable business solutions designed to meet the diverse needs of
business
– Dedicated Partner Channel support structure with local field sales
support and service teams

7. BENEFIT FROM THE STRENGTHS OF A
LEADING PROVIDER.
 We operate a national network with strong local service
 Wholly-owned and operated network, including “last
mile” access using carrier-grade ring topology
 Strong fiber and hybrid fiber coax network infrastructure
that is carrier-class and completely bypasses the ILEC
and CLEC infrastructure
 Competitively priced, technologically advanced
telecommunication solutions tailored to meet complex
customer needs

8. NATIONAL PRESENCE, WITH A STRONG LOCAL REACH
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9. INTERNET ACCESS
Always-on Internet access is essential to achieving
business goals. But you also require speed, reliability
and security. Most importantly, your customer needs
an Internet plan that can adapt to the needs of their
growing business.

10. HIGH-SPEED
INTERNET ACCESS
 Internet service tiers available to fit
any business
 The ability to scale with growing
bandwidth needs, allowing increased
efficiency for data transmissions
 Not distance sensitive
like DSL
High-Speed Internet Access Tiers *
7 Mbps X 768 Kbps
10 Mbps X 1 Mbps
10 Mbps X 1.5 Mbps
15 Mbps X 2 Mbps
* Speeds and pricing vary by market
Features:
–
Always-on Internet access
–
Ability to customize
transmission speed based
on business requirements
–
Power several workstations
with a single Internet
connection
–
Large capacity for
instant downloads and
transmissions

11. WIDEBAND
 Similar service to current High-Speed Internet offering, only
greater speeds
 Higher Internet speeds offered using DOCSIS 3.0
Typical Wideband Internet Access service tiers include:
– 35 Mbps x 5 Mbps *
– 50 Mbps x 5 Mbps *
* Pricing varies by market
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12. DEDICATED INTERNET
ACCESS (DIA)
DIA provides connectivity on a high-capacity fiber
network that can deliver a dedicated and continuous
link between your LAN and the Internet.
Features:
•
High-bandwidth, symmetrical, dedicated Internet
access link delivered over our private fiber network
–
•
Customizable and flexible bandwidth adaptable to
your changing business needs
Runs over the Time Warner
Cable Business Class fiber
network
–
•
Service Level Agreements ensure high performance
and availability for your mission critical applications
Based on the same
Ethernet protocol used for
LAN connectivity
•
Bandwidth Scalability – Bandwidth speeds are
dynamically scalable from 5 Mbps up to 1 Gbps to meet
your evolving business needs
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13. CLOUD SERVICES
Hosted Exchange 2010
– Full email, calendar, contact, and task management
– Four mailbox options
– Mobility support via ActiveSync (included)
– BlackBerry Enterprise Server (additional charge)
– Servers are on the TWC network and fully managed by TWC
Advanced Email Services
– Anti-Spam/Anti-Virus (included)
– Archiving (additional charge)
– Encryption and Privacy (additional charge)
SharePoint 2010
– Optional service
– Allows for creation of shared sites, internal or external
– Supports information sharing and document collaboration
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14. Value-Added Services
Static IP
• Provides an IP address designation that
always remains the same
Email
• Standard POP3 Email (we assign your
domain name)
Managed Security
• Fully managed perimeter of services that
includes management, configuration,
implementation and 24/7 support.
IP VPN
• Enable the end-end-to-end secure
exchange of information.
• Managed VPN option provides enhanced
SLAs, robust monitoring and ensures
optimal performance.
Personal Security Suite
• Combat viruses, spyware, and malware to
enhance your company‟s network security
Wireless Internet Access
• Enable multiple devices to access the
Internet at your place of business
Online Backup
• Back up computer files, server applications
and other critical business data.
• Allows from 10Gb to 1.5Tb of storage.
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15. PHONE & VOICE PRI
Your secure communication needs are in trusted hands
with our reliable, customizable phone services. Flexible
plans are tailored to fit your unique business. Your
customers can also keep their existing business phone
numbers and telephone equipment.

16. BUSINESS CLASS
PHONE
 Digital voice service
– Replacement for POTS
– Analog handoff to customer
 1-30 lines (minimum of 2 lines
if not bundled with Internet)
 Bundled discounts with Internet
 All inclusive local &
long-distance rate plan
– U.S. & Canada, U.S. Territories, etc.
Business Rich Features:
–
–
–
–
–
–
Three-Way Call Transfer
Account Codes (non-verified)
Hunting (Sequential & Uniform)
Inbound Call Blocking
Competitive International Rates
Directory Listings
Other Features:
–
–
–
–
–
Call Forwarding,
Call Waiting
Caller ID
Outbound Call Restrictions
Voice Manager Online Portal
Additional Add-ons:
–
–
–
–
–
Voice Mail
Business Class Toll Free
Remote Call Forward
Auto- Attendant
Group Voice Mail

17. BUSINESS CLASS PRI
Business Class PRI (Primary Rate Interface) is an
IP-enabled voice trunk service that provides
flexible and affordable solutions delivered over
our scalable fiber rich network. PRI supports the
needs of both large and small businesses thanks
to its standard and customized PRI
configurations.
Benefits of Business Class PRI:
 IP-enabled voice solution
 Gives customers a true alternative to their local phone
company
 Allows customers to keep current telephone numbers
and existing equipment
 On-Demand Analysis Reports
 Long Distance (LD) Minutes of Use (MOU) packages
help businesses seeking to control costs or lower their
monthly long distance costs
Business Rich Features:
–
–
–
–
Standard 23 voice channels
Fractional options of 8, 12, and
16 “B” voice channels
Supports simultaneous voice
calls using PRI T-1.
Caller ID for inbound calls
Other Features:
–
–
–
–
–
–
–
Unlimited local calling plan
Direct inward & outward dialing
Call forwarding
MOU packages of 3,000, 5,000
and 10,000
line call detail
Calling Name and Number
Delivery for Outbound Calls
Inbound/Outbound call block
options

18. VOICE MANAGER
With Voice Manager our Business Class
Administrative Features:
Phone service becomes even more powerful. – Auto Attendant
– Hunt Groups
Voice Manager puts the control and
– Business Voicemail
customization of managing a company‟s
– Group & Shared Voicemail
Boxes
phone features at your customers fingertips.
– Group Speed Dial
A customer can quickly change or update
– Account Codes & Call
Forwarding
their business's phone features, anytime they
– DID Distinctive Ringing
want, from anywhere securely from the web.
Other User Features:
Benefits of Voice Manager:
 Easy to use – Simply log onto our online portal
 Easy to manage – Easily add or remove features
to any phone line
 Enhance productivity – Help employees be more
productive with Voice Manager‟s advanced features
 On-demand Access – Update features in real-time
from any Internet connection
–
–
–
–
–
–
–
Caller ID via AIM
Online Access to Voicemail
Extension Dialing
Call Park & Retrieve
Call Forward/Cancel Call
Forward
Directed Call Pick-Up
Call Hold

19. BUSINESS CLASS
CABLE TV
Offering news and entertainment to customers gives
your organization the opportunity to provide an important
service. We can tailor video and music programming to
enhance your customers‟ business environment and
vitalize their guest experience.

20. BUSINESS CLASS
CABLE TV
 Informed & Engaged
– Gives your customers & employees
around the clock access to news and
entertainment
Features:
–
Around-the-clock access to
news and entertainment
will keep your customers
informed and engaged.
–
Increase customer
satisfaction with a wide
variety of programming
options.
–
Improve customer experience
with scalable programming
customized to meet your
specific business needs.
 Quick Installation
– Provide your customers entertainment with
just one phone call
 24/7 Support
– Reliable and knowledgeable support
representatives working to solve all issues
and questions
 Superior Quality
– Enjoy clear digital or HD service options

21. CABLE TV VERTICAL
LINEUPS
Time Warner Cable Business Class offers five core
channel line-up‟s to choose from so that you can start
building a custom Cable TV package* that works for
you. Whether you want to enhance your waiting room
environment or entertain patrons at your restaurant, we
have a line-up that will fit your needs and the needs of
your customers.
Features:
–
–
Line-ups to choose from:
Healthcare TV
Bars and Restaurants TV
Prime Cable TV
Digital News Tier
Business Advantage TV
Channel lineups and packages vary by TWC market
* Vertical tier packages only available in TWC East Region markets
All video packages include
Basic Cable, featuring local
network affiliates (ABC,
CBS, Fox, NBC)
Select news and shopping
networks, local and
government access
programming and more.

22. ETHERNET SOLUTIONS
Connect multiple business locations with a secure
networking solution. As a cost-effective alternative to
legacy technologies, our Ethernet Solutions help ensure
business productivity by providing ubiquitous
connectivity between multiple business locations.

23. ETHERNET SOLUTIONS
 Scalable
– Scalable bandwidth speeds to meet your
customers‟ changing business needs,
from sub-T1 to 10 Gbps
 Strong Reach
– Our dense infrastructure offers quick sales which
leverage our „lit‟ on-net buildings
 Reliable
– High performance network is maintained
by using advanced monitoring tools
– Rigorous SLAs, employed to maintain
a high level of network performance
 Versatile
– Bandwidth versatility enables multiple
circuit configurations and options
Features:
–
Layer 2 point-to-point,
point-to-multipoint, and
multipoint configurations
–
Metro & Regional P2P
transport
–
With or without Internet
Access
–
Scalable at port speeds of
5, 10, 20, 30, 40, 50 Mbps
up to 10 Gig
–
SLAs available
–
MEF Certified Carrier

24. Why Time Warner Cable Business Class
Telecom and IT Partners are increasingly turning to Time Warner Cable for:
Revenue opportunities – earn commissions for your sales and
provide a total solution for your customers.
Reliability — Partner with a network diverse, facilities-based service
provider that has a name your customers know and trust
Reach — dense TWC infrastructure offers quick sales which leverage
the base of „lit‟ on-net buildings
Scalability — offer customers faster Internet throughput speeds with
high-capacity alternatives to traditional copper-based services like DSL
or T1s.

25. LEARN MORE ABOUT BECOMING AN
AGENT TODAY.
Call 1.866.543.5445 or visit twcbc.com/partner
Questions? Email us at partnersupport@twcbc.com