1. TrendIC – Product portfolio USP’s
Vantage Service Manager Compuware Vantage, a IT service management
solution, enables business-driven service delivery
Service Level Management by combining business-focused reporting, end-user
experience monitoring and application performance
management with infrastructure and service desk
Business Service Management metrics, whether provided by Compuware solutions
or third-party tools. This unique combination allows
IT to align its services around business-critical
objectives with a real-time, comprehensive picture of
service delivery.
USP’s:
 Map critical business services to the
supporting IT infrastructure
 Increase communication with the business
through real-time service views
 Measure and generate alerts based on
business process performance and
demand
enterprise-wide view
 Track each business process transaction
and link business process steps to the IT
services on which they run, translating IT
service impacts into business and financial
impact information
 Use process consoles and KPIs to provide
business managers with the information
they need
 Proactively alert on approaching deadlines
for individual processes, such as orders or
payments
 Measure process peak loads or service
oversubscriptions to allow IT to better
provision and budget for actual business
characterize the problem
demand levels
 Define realistic, quantifiable availability and
performance objectives that reflect
business goals
 Measure performance and availability as
end users experience them
 Track service-level availability and
performance, both on a real-time basis and
for offline planning purposes
 Isolate and resolve performance problems
before they impact service-level objectives
 Remove the need for manual, ongoing
report generation, which reduces costs
 Improve the availability of revenue-
Health of all the infrastructure for the service producing applications, increasing
productivity
 Reduce the level of effort required to
produce and distribute service-level
documentation
 Integrate from multiple data sources for
comprehensive view of service quality
From high level to details

2. TrendIC – Product portfolio USP’s
Tevron's solutions deliver unmatched proactive
CitraTest monitoring, transaction monitoring, real-time
alerting, real-time monitoring, application availability,
application performance, IT Service Management,
Application Monitoring & Control Business Service Management (BSM), and SLM.
Tevron products are technically designed to support
every environment, every business process, and
every application with the focus of service oriented
management. Compared to the legacy management
products available on the market, Tevron's solutions
are more scalable, more flexible, support all
environments with a single technology, more cost
effective, and easier to maintain and deploy.
USP’s:
 CitraTest APM is the only monitoring
solution that can actively monitor every
application that is accessible from a
Windows PC
 Perform trend analysis based on end-user
metrics in order to proactively identify
issues before users are impacted
 Visualize the user experience in order to
prioritize IT response based on customer
and business impact.
 Reduce the business impact of end-user
outages and performance issues
 Provide real-time visibility into user
behavior and experience
 Monitor and manage the performance of all
business critical applications including
client/server (TCP/IP), web services
(SOAP/XML), and web-based (http and
https) applications
CitraTest APM schematic overview
Script code

3. TrendIC – Product portfolio USP’s
Longitude Heroix Longitude is the powerful, simple, and easy
to use application performance and network
monitoring software that helps you manage your IT
infrastructure for maximum performance and
IT Operations Management availability. Award-winning Longitude delivers the
automated, multiplatform capabilities you need to
support the highest possible service levels to your
organization. With no agents to install and a wealth
of packaged application performance and network
monitoring solutions, Longitude lets you get started
in minutes. Then use the Web-based interface and
real-time Event Monitor to view how your
environment is performing, receive proactive alerts,
reveal root causes, automate corrective actions,
tailor your monitoring, set up service level
agreements (SLAs), and generate performance
reports. Enterprises large and small value Longitude
for its effectiveness, simplicity, and affordability.
USP’s:
 Agentless
Event overview
 Web-based interface lets you monitor from
anywhere
 Real-time Event Monitor serves as central
console to speed troubleshooting: drill
down for details and customize without
leaving the Event Monitor
 Real-time Statistics Dashboard presents
performance indicators you choose
 Integrated performance reports and graphs
for root cause analysis, resource planning,
and documenting service levels
 Scales to any size enterprise: auto-
discovery, topology-based event monitor,
reporting portal, role-based security, and
more
 Detailed visibility: multi-tiered applications,
business processes, SLAs, user
Real time dashboard experience (synthetic transactions), events
correlated across infrastructure, events
annotated with data
 View infrastructure monitoring data within
the context of your application performance
 Understand how infrastructure components
affect application performance and
availability
Sla overview

4. TrendIC – Product portfolio USP’s
SightLine’s software solutions help you manage
SightLine service delivery in an enterprise-wide environment –
including Unisys™ ClearPath™, Microsoft®
Windows™, Stratus VOS, HP OpenVMS, and UNIX
Capacity Management platforms – all from a central location: the SightLine
Expert Advisor/Vision™ console. This automated,
Windows-based console monitors, alerts and
reports on any system performance problems or
outages, enabling more responsive IT issue
resolution.
Collecting the right data is critical for any business
that requires high IT service levels. SightLine’s
advanced technology collects thousands of relevant
metrics from your business-critical systems,
providing a single data source for efficient
monitoring and capacity planning purposes.
USP’s:
 Determine the most cost efficient way to
increase your transaction capacity to a
given level.
Enterprise system overview
 Realise the biggest performance, capacity
or productivity gains from a fixed budget.
 Identify processing trends and adjust your
systems before they affect user productivity
and satisfaction.
 Assess if IT systems are delivering the
performance required by your business
plan, warning you proactively of impending
problems before they occur.
 Deliver, manage, and report on IT service
levels and productivity to users and
external customers.
―What-if?‖ modeling
 Measure and quantify the performance that
you are paying for from third party service
providers.
 Report on service levels being achieved
Trend Analyzer

5. TrendIC – Product portfolio USP’s
EMC Smarts Application Discovery Manager
Smarts ADM provides continuous discovery and mapping of
applications, their dependencies, and configurations
with respect to their underlying infrastructure in data
Service Asset & Configuration center environments. With Application Discovery
Manager, you get accurate, real-time visibility into
Management the data center from an application standpoint—
critical for planning data center consolidations and
migrations as well as managing change impact,
virtualization initiatives, disaster recovery, and
CMDB population.
USP’s:
 Get unique visibility into the relationships
and interdependencies between
applications.
 Discover applications and configurations in
virtual environments.
 Correlate infrastructure incidents to
application impact quickly, based on real-
time models of topologies and
dependencies.
 Enhance change, configuration, and
incident management, and jump-start ITIL
initiatives.
Discovered inventory
 Populate or federate any third-party or
home-grown CMDBs, and automate
business service management mapping.
 Get continuous discovery of application
infrastructure, components, services,
hosts, usage, dependencies, and
connections.
 Analyze system infrastructure, installed
software, configuration details, and
dependencies.
 Identify common application components
and protocols out of the box—establish a
complete map of your application services.
 Automate maintenance to improve the
accuracy of your CMDB
Host dependency
Discovered relationships

6. TrendIC – Product portfolio USP’s
N(i)² By providing improved visibility and control over IT
infrastructure, the N(i)² Data Center Management
Solution enables improved resource optimization,
more dependable business continuity and enhanced
ICT Infrastructure Management IT governance practices.
USP’s:
 Maintain a repository of detailed
infrastructure configurations which allows
you to be aware of the IT resources that
are over- or under-utilized, and those that
are not used at all
 Superior change management capabilities
to model and compare the impacts of
various ―What If?‖ scenarios in your
environment.
 Ensure better business continuity by
mitigating risks in implementing change
 Enforce corporate policies, best practices,
operating standards and procedures, such
as ITIL
Themetic design tools  Multi-domain visibility: View IT
infrastructure from different perspectives
 Map applications to service model,
enabling the definition of Service Oriented
Architecture (SOA)
 Model impact of services on business
layers
Rack heights, containerships and connectivity
Application dependency and shared services