Nick Illsley, DfT at the Traveline conference 2012

1. Smart and Integrated
Ticketing
Government’s commitment:
“The Government is committed to delivering, with
operators and public sector bodies, the
infrastructure to enable most public transport
journeys to be undertaken using smart ticketing
technology by December 2014”

2. Our vision
Customers of the English public transport network will have simpler and
more flexible ticketing choices and different ways of paying for those
tickets across all types of public transport.
This will be achieved by:
• DfT working closely and openly with transport partners
• DfT capitalising on and encouraging innovation with operators,
local transport authorities and other stakeholders.
• the industry engaging on performance and efficiency
In doing so DfT will:
• support making the railways more efficient
• support buses in becoming more open to competition
• improve door to door journeys
• improve the passenger proposition

3. What is smart & integrated ticketing?
Smart ticketing - electronic ticket Integrated ticketing - Same ticket
for travel and/or other services on different modes or services run
by different operators
But it can mean more:
• ITSO (interoperable smart ticketing specification)
• EMV (contactless payment)
• NFC (near field communications, for example on mobile phones
• Barcodes

4. What it should give to passengers
• Travel on different modes and across operators
with a single ‘card’
• Products better customised to suit needs.
• Convenience
• Time Saving
• Ticket Types
• E-purses (wider use)
• Improved door-to-door journey experience.

5. How will we deliver benefits?
• £45m to support smart ticketing across the south-east commuter
network, in a programme called South East Flexible Ticketing
(SEFT).
• £15m to support a Managed Service that will see medium and small
bus operators equipped with smart ticketing machines.
• Project to see Oyster equipment in London to allow
non-Oyster tickets to be used.
• All new rail franchises to specify smart
equipment requirement.
• An 8% BSOG uplift has incentivised
operators to rollout smart ticketing
infrastructure.

6. Key dates
• London buses equipped with Oyster and non-Oyster
ticket capabilities by 2014
• Eight big rail franchises re-let in next three years with
smart ticketing obligations, adding to the 5 already in
place.
• SEFT will start to go live in the first half of 2013. Roll out
of further ticketing products will begin in January 2014.
• Roll out of the Managed Service is likely to start later
this year in areas that already have a developed smart
ticketing scheme (south-west, Birmingham, South and
West Yorkshire)