Even before fascinating promises about orchestrating organizations, BPM directly supports different and previously unexplored points of view. While traditional/transactional systems were designed and developed to vertically support departmental needs, BPM suites take care of creating bridges to link those functional islands together, in order to map and manage the evolution of companies cross activity paths. But beyond this relevant and valuable horizontal perspective, there are very significant organizational implications strictly related to the maturity of those BPM tools in terms of level of abstraction and business approach they propose. Starting from WHAT can be managed by BPM suites, this session will focus on HOW they allow to proceed involving users and managers totally, when adopting an implementing-analysis approach, with unpredictable benefits and new ideas.