1. Elizabeth Erwin Senior Consultant RP International Session Title: Getting from Enterprise Architecture To Processes Implementation

9. THE ABSTRACT ENTERPRISE

12. ENTERPRISE VIEW

13. Business Entity ENTERPRISE VIEW BILLING Location Marketing Strategy External Compliance Message Product Account Finannce Network Element offered to offered by contact address is sends payment recieves bill noted as contracts for manages plans utilizes sets value requires Party

20. Derived from ITIL Change Standards

21. IMPACT ASSESSMENT OBJECTIVE To ensure clear identification of all Impacted parties & network elements to support risk evaluation and customer communications RESPONSIBILITY Impact Assessment Check List: - Network / Technical Impact Assessment must be accomplished via a dialogue with the appropriate Technical Sub-Domain to ensure the most technically effective solution design. The following should be detailed for each Change: - - ID impacted: - systems, applications, services - evaluate adverse impact probability for each of the above - very high, high, medium, low, zero - ID impacted customers the adverse impact probability - Specify the type(s) of impact(s): - - including any possible mitigations, such as fail-over to resilient side - locations affected - how any customer may be impacted - or other business areas Note: - A complete a risk assessment for each specific change