1. Training Magazine Network presents Real World Approaches to Formalizing Informal Learning Guest Speaker: Lance Dublin Chief Solutions Architect Dublin Consulting The following is a partial version of this presentation. Click here to access the full version.

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3. If you’re looking for tools and ways to help your organization facilitate and capture informal learning and the exchange of organizational business intelligence, please see the slides at the end of this presentation for a free system Training Magazine Network provides to our members. What is Training Magazine Network?

6. About Lance Dublin Lance Dublin has been an advocate for innovative approaches to learning and change throughout his career. He brings to his work more than 30 years' experience in adult education and training, communication and change management, and organizational design and development. Lance is now an independent management consultant, international speaker and author based in San Francisco, California and serving clients world-wide. He specializes in strategy development, program design, and implementation for corporate learning programs and organizational change management. Lance is a regular speaker and keynote presenter at regional, national and international conferences. In addition, he is the author of numerous published articles, co-author of the capstone book in ASTD's e-learning series, "Implementing e-Learning" and a contributor to ASTD's "Handbook of Training Design and Delivery", Elliot Masie's "Learning Rants, Raves and Reflections," and Marc Rosenberg's "Beyond e-Learning."

7. Training Magazine Network presents Guest Speaker: Lance Dublin Chief Solutions Architect Dublin Consulting Real World Approaches to Formalizing Informal Learning The following is a partial version of this presentation. Click here to download the full version.

8. Real World Approaches for ‘Formalizing Informal Learning’ Lance Dublin Chief Solution Architect

12. Context

16. The Band Wagon Informal Learning: The Power of User-Generated Content CLO : Executive Briefings Published July 2009 - Is It Time for Informal Learning to Go Formal? Editorial (with Lance Dublin) CLO Magazine January 21st, 2009 - Informal Learning becomes Formal By Josh Bersin

17. … Informal Classes / Seminars Web Conferencing Webinars E-Learning Courses Chat / IM Recorded Webinars Asynchronous … Synchronous … Formal… Social Network Conferences Formal to Informal Learning

18. … Informal Chat / IM Asynchronous … Synchronous … Formal… Social Network What’s this? Classes / Seminars Web Conferencing Webinars E-Learning Courses Recorded Webinars Conferences

19. Classes / Seminars Web Conferencing Webinars E-Learning Courses Chat / IM Recorded Webinars Formal… Social Network Conferences Formal to Non-Formal to Informal … Informal Communities of Practice Blogs / Vlogs Mentoring Social Network Podcasts Vodcasts Immersive Games & Simulations Non-formal ... Knowledgecasts

20. What is ‘Intentionally Informal’? Classes & Seminars Meetings E-Learning Virtual Experiences Social Media Search Participation Conversations Play Life ... Project Assignments Teamwork OJT Reading & Searching Coaching & Mentoring Blogs & Wikis Pods & VoDs Networks & CoPs Social Media Search INTENTIONAL UNINTENTIONAL INFORMAL FORMAL Adopted from Marcia Conner 2004 © Lance Dublin 2009

21. Case Studies?

25. Google is not just the world's largest and most popular web search engine. Google provides multiple web services, desktop software products, and even their own branded Lava Lamps.

26. Business Problem: How do you continue to grow and innovate by attracting and nurturing the best and brightest engineers – who make up 50% of the company - from around the world.

27. Business Problem: How do you continue to grow and innovate by attracting and nurturing the best and brightest engineers – who make up 50% of the company - from around the world. Solution: iEngEdu, Google’s engineering learning platform, enables the engineering community itself to design, develop and deliver consistent quality learning based on needs they define - with minimal external guidance and direct support and in a timeframe, depth and scale that a centralized function could not handle (e.g., ‘engineers teaching engineer’) Result: The number of engineers using the platform and the growth of the repository of learning content, are both trending to prove the value of the platform.

28. Considered the founder of the biotechnology industry, Genentech has been delivering on the promise of biotechnology for more than 30 years, using human genetic information to discover, develop, manufacture and commercialize medicines to treat patients with serious or life-threatening medical conditions. Today, Genentech is among the world's leading biotech companies, with multiple products on the market and a promising development pipeline.

29. Business Problem: How to deploy better ways to generate and cross-pollinate ideas, and build on ideas as they form; enable these many experts who want to contribute to self-organize effectively and efficiently; create a space for the sharing of diverse approaches, ideas, styles and perspectives; and, to push out into the organization the context and information necessary for effective decision-making.

30. Business Problem: How to deploy better ways to generate and cross-pollinate ideas, and build on ideas as they form; enable these many experts who want to contribute to self-organize effectively and efficiently; create a space for the sharing of diverse approaches, ideas, styles and perspectives; and, to push out into the organization the context and information necessary for effective decision-making. Solution: Combination of interactive learning methodologies (i.e., open spaces, dialogue, games, sites) and online community platforms based on Web 2.0 technologies (i.e., social networks, micro-blogging tools, alumni and mentoring communities, Google sites/docs). (e.g., Genepool) Result: In just 8 months, 680,000 page views representing comments to blogs, replies to discussion topics, edits to wikis, etc.), 4,000 unique (i.e., new) visitors each month... Increased employee engagement and management visibility .

31. The 3 Elements of PEOPLE (The Community) TECHNOLOGY (The Tools) CONTENT (Knowledge, Information, Opinions, Thoughts, Ideas, Answers, Best Practices)

33. The 3 Elements of PEOPLE (The Community) TECHNOLOGY (The Tools) CONTENT (Knowledge, Information, Opinions, Thoughts, Ideas, Answers, Best Practices)

35. “… has the potential to change the way we do business at TABS!” Mark Mathews, President & COO Toshiba America Business Solutions

36. Lessons Learned

38. Learning in Dimensions Space is a set of all points (from Euclidian geometry named after Euclid, who around 300 B.C.E. outlined the basic definitions and assumptions of geometry in his book Elements )

39. Poets and Prophets: New Roles for Learning Leaders

40. Thank you! … Questions?? [email_address] 415-759-1258 www.dublinconsulting.net

41. Formalizing Informal Learning Training Magazine Network Free Tools to Enable Informal Learning & Organizational Business Intelligence Exchange & Capture What is Training Magazine Network?

44. There are few systems designed specifically for this purpose. In most cases, organizations are struggling to patch together Facebook, Ning and other applications that weren’t designed to support learning to accomplish these outcomes. In addition, organizations place themselves at legal risk when using applications not designed to protect employee privacy. As privacy policies change – as in the Facebook debacle – businesses may find themselves at risk where they were once safe from exposure to liability claims.

45. All members of TrainingMagNetwork.com receive a hosted social learning platform at no charge. The platform is the exact same platform that powers Training Magazine Network . It has all the same abilities. The difference is that your account has your logo, your branding, your content, your members. The following slides show examples of the abilities as they appear in Training Magazine Network. Not a member yet? Click here to register now. Questions? Click here to ask. Or send a note to [email_address]

47. System Preview Powered by VFTNetworks.com Note: This system has a wide variety of functions. Account holders can choose to use any or all functions, as needed.

55. CoachLine Participants’ Process Create Goal Create Action Plan Get a Coach Report Progress & Track Results

56. Create a Goal to Apply Learning Simple & easy to use tool Click here for Goal Setting Demo: http://bit.ly/CoachLine-HowTo

61. Click here to start your free account Questions? Click here to ask. Or send a note to [email_address]