This document is a CV for Tracy Olckers, outlining her professional experience and qualifications. She has over 17 years of experience working in various roles, including 9 years of management experience. She is currently the Day Services Manager at Age UK West Sussex, where she coordinates staff and volunteers, organizes events, and liaises with external agencies. Previously she held management roles at Crawley Community & Voluntary Service, where she oversaw operations and staff. She has extensive training and qualifications in areas such as food safety, management, and IT.

1. Tracy Olckers
Crawley, RH11 8LL
07530 435282 | tracy_olckers@hotmail.com
Professional Profile:
Hard working, motivated and conscientious Centre Manager possessing a large and wide ranging skill-set
accumulated over 17 years experience working across different roles and employers; with 9 years of management
expertise. Outstanding communicative skills, establishing valuable relationships with clients and co-workers; effectively
engaging and negotiating with both internal / external stakeholders at all levels. Additional proficiency in the
coordination and development of high performance teams towards the delivery of operational and service objectives.
Communicative, diligent, and thoroughly dedicated in all pursuits: seeking a new professional challenge in which to
further develop and apply a highly transferable skill set, confident in the ability to deliver significant and measurable
value to any organisation.
Core Competencies:
 Recruitment, coordination and development of high performance teams in line with operational objectives.
 Project management : end to end delivery of value-added solutions and process improvements.
 Highly organised: prioritising multiple complicated workloads to ensure maximised productivity.
 Effective engagement and coordination of both internal and external stakeholders at all levels.
 Integrates seamlessly into any team whilst comfortable working autonomously.
 IT proficiency: in a wide range of software including Microsoft Office Suite.
Training and Certification:
2014: ‘Fire Warden’ | 2014: ‘First Aid in the workplace’ | 2012: ‘Safeguarding Adults’ | 2012: ‘Basic First Aid’ |
2012: ‘Fire Awareness’ | 2010: ‘Introduction to Islam & The Muslim Culture Course’ |
2010: ‘Introduction to Islam & The Muslim Culture Course’ | 2009: ‘Personal Effectiveness and Power’
2009: ‘Improving your Time Management’ | 2009: ‘Appraisals’ | 2009: ‘Demonstrating Outcomes’
2009: ‘Facilitation Skills’ | 2009: ‘Accounting and Financial Management’ | 2008: ‘Understanding Management’
2008: ‘Being a Development Worker’ | 2006: ‘Health & Safety inc. Guidance on Risk Assessment’
2004: ‘Data Protection’ | 2004: ‘Producing Effective Promotional Material’ | 2004: ‘Minute-taking Skills’
2004: ‘Communication & Counselling II’ | 2003: ‘Communication & Counselling I’
Professional Qualifications:
2013: Royal Society for Public Health | Level 2 Award in Food Safety in Catering.
2010 / 11: Roehampton University London | Management in the Voluntary Sector.
2005 / 6: European Computer Driving Licence (ECDL).
2005 / 6: The British Computer Society | BCS Level 1 Certificate for IT Users.
Employment Overview:
November 2011 – Present: Age UK West Sussex.
www.ageuk.org.uk/westsussex Age UK West Sussex is part of the Age England Association which is a group of
independent charities that share a commitment to making life fulfilling and productive for people aged 50 and over.
April 2013 – Present: Day Services Manager (Silver Birch Centre and Community Clubs Crawley).
November 2011 – April 2013: Activity Centre Manager (Cherry Tree Centre Burgess Hill).
 Identification of local needs through the gathering and interpretation of data from a range of sources in order to
produce effective solutions and process improvements.
 General administrative tasks such as filing, updating / maintaining the database, taking room bookings,
handling incoming calls and enquiries etc.
 Acting as a member of the Age UK West Sussex management team; attending decision-making and planning
meetings on regular occasion.
 Regular use of IT packages including Outlook, Word, basic Access Database, PowerPoint, Publisher and
Excel.
 Co-ordination and management of the activity centre (and community clubs in Crawley)staff and volunteers.
 Organising and promoting external events promoting centre activities as well as other services available.
 Working alongside Fundraising Sub-Committee to identify and act upon appropriate funding.
 Management and development of centre staff and volunteers; including training provision.

2.  Coordination and liaison across external agencies.
August 2002 – August 2011: Crawley Community & Voluntary Service (CCVS).
www.crawleycvs.org CCVS is an independent charity that offers advice, information, help and support to local
voluntary and community groups. The organisation is recognised as a major source of support and information for
local voluntary and community groups and aims to ensure that the interests of this sector are taken into account by
local government as well as other statutory authorities.
Operations Manager
April 2011 – August 2011: Operations Manager.
January 2008 – March 2011: Assistant Chief Officer – Outreach.
April 2006 – December 2007: Office Manager & Information Worker.
July 2004 – March 2006: Clerical Assistant / Administrator.
August 2003 – June 2004: Temporary Administrative Assistant.
August 2002 – July 2003: Volunteer.
January 2008 – March 2011: Assistant Chief Officer – Outreach
 Responsible for own admin duties and these included responding to queries (telephonic, e-mail and face-to-
face), filing, photocopying, typing up of correspondence, faxing, note/minute taking etc.
 Undertaking a range of admin duties, including responding to queries (telephonic, e-mail and face-to-face),
filing, photocopying, typing up of correspondence, faxing, note/minute taking etc.
 Management of Development Team (which included the Volunteer Centre Co-ordinator) - providing support to
local voluntary and community groups.
 Responsible for the development of the Forums in partnership with Forum Chairs, including booking meetings,
setting agendas, ensuring minutes were taken and distributed. Managing and developing CCVS volunteers,
reception and facilities staff.
 Liaising with external organisations regarding development of projects and their outcomes serving on project
steering groups.
 Recruitment, management and development of CCVS volunteers and staff.
 Oversight of reception, other public areas and overall building facilities.
 Main duties included co-ordination and management of new projects.
 Deputising for the Chief Officer in her absence.
 Duty on-call officer for lone worker procedure.
 Organising and promoting external events.
Earlier Career Summary:
2000 – 2002: Elf Business Energy | Senior Administrator.
1998 – 1999: Johnson & Johnson P.C (United States of America) | Acting Office Manager / Legal Assistant.
References available on request