Have you recently deployed Lync 2013 or thinking about it? Microsoft’s latest platform has some really powerful features and will enable your user to communicate more efficiently. Setting up, configuring and ongoing support of Lync 2013 is not a trivial task. A Lync deployment is complex and involves cooperation of your networking, SQL, telecommunications and Exchange teams. Hence troubleshooting is almost never easy and root causes are hard to pinpoint. Attend this webinar to learn Best Practice Tips that will enable you to support Lync 2013 faster and easier.

1. Top 10 Tips for Supporting &
Troubleshooting Lync 2013
@ENowConsulting

2. • Austin Texan
• Consultant and instructor
• Certified professional with Microsoft since 1996
• MCT with over 15 years of training experience with the
Microsoft product line
• Author of:
• Exchange Server 2007: The Complete Reference
• 7 Best selling Microsoft Exchange courses for Global Knowledge
• Course director for the Microsoft Lync Server 2013 Depth
Support Engineer course
• Expert in deploying and integrating Exchange Server and
Lync Server

3. Agenda
• Lync Planning Tips
• Lync Administration Tips
• Lync Server Troubleshooting Tips

4. "By failing to prepare,
you are preparing to fail."
-Benjamin Franklin

5. “That is the sound of a
thousand terrible things
headed this way.”
- Qui-Gon Jinn

6. Tip #10: Jump Start With the Lync 2013 Planning Tool
• Assess your situation
• Conceptualize your Design
• Create a shared vision
• Streamline your deployment

7. Tip #9: Deploy Only What You Need When You Need It
• Tame the Topology Builder
• Keep the immediate future in mind
• Trial vs. Pilot vs. Production
• Deployment is a cyclical, not
linear process

8. Tip #8: Delegate With the Best of Them
• Utilize the Default RBAC
• Create Custom Roles
• Create Custom Scopes
• Evaluate Permissions
CsAdministrator CsViewOnlyAdministrator
CsUserAdministrator CsHelpDesk
CsVoiceAdministrator CsArchivingAdministrator
CsServerAdministrator CsResponseGroupAdministrator
CsLocationAdministrator CsResponseGroupManager*
CsPersistentChatAdministrator*

10. “I'm giving her all
she's got, Captain!
- Scotty
“All she's got isn't
good enough! What
else ya got?”
- James T. Kirk

11. Tip #7: Build a Lync Tool Chest
• Out of the Box Tools
• Lync Server Deployment Wizard
• Topology Builder
• Lync Server Management Shell
• Lync Server Control Panel
• Downloadable Lync Server Tools
http://technet.microsoft.com/en-us/office/dn788954.aspx
• Lync Server 2013 Best Practices Analyzer
• Lync Server 2013 Debugging Tools
• Lync Server 2013 Resource Kit Tools
• Lync Server 2013 Stress and Performance Tool

12. Lync Server 2013 Resource Kit Tools
http://technet.microsoft.com/en-us/library/jj945604.aspx
• ABSConfig
• Bandwidth Policy Service Monitor
• Bandwidth Utilization Analyzer
• Call Parkometer
• CleanupStorageServiceData
• DBAnalyze
• ImportStorageServiceData
• LCSSync
• LookupUserConsole
• MsTurnPing
• Network Configuration Viewer
• Response Group Agent Live
• SEFAUtil
• SYSPrep.ps1 (2008)
• Unassigned Number
Announcements Migration
• Web Conf Data

13. SEAFUtil.exe /server:pool.virtuecorp.com
richard@virtuecorp.com
User Aor: sip:richard@virtuecorp.com
Display Name: Richard Luckett
UM Enabled: True
Simulring enabled: False
User Ring time: 00:00:20
Call Forward No Answer to: voicemail
SEFAUtil.exe sip:richard@virtuecorp.com
/enablefwdimmediate
/setfwddestination:jon@virtuecorp.com
User Aor: sip:richard@virtuecorp.com
Display Name: Richard Luckett
UM Enabled: True
Simulring enabled: False
Forward immediate to: sip:jon@virtuecorp.com

14. MVP Tools
• James Cussen (My Lync Lab)
• Centralised Logging Tool
• Database Mirror Manager
• Lync Edge Suite (Lync Edge Port Tester Tool)
• Ken Lasko
• Lync Dialing Rule Optimizer https://www.lyncoptimizer.com

15. Tip #6: Become a SIPster
Requests Responses
Invite 1xx - Provisional
ACK 2xx - Successful
BYE 3xx - Redirection
Cancel 4xx - Request Failure
Options 5xx - Server Failure
Register 6xx - Global Failures
• Command the SIP language
• Understand how Lync Server Roles
and Lync clients utilize SIP
• Take a SIP course:
• Introduction to Session Initiation Protocol
• Microsoft Lync 2013 DSE (M55070)
• Get SIP Certified “SIP Lord”:
• The SIP School (SSCA)
Example by http://www.siptutorial.net/SIP/example.html © 2005 K.Banerjee

16. • Pipelining
Tip #5: Get-Loopy
• Power Couples (“Get-” | “Set-”)
• Advance your PowerShell Skills
• Master-PowerShell | With Dr. Tobias Weltner
http://powershell.com/cs/blogs/ebookv2/default.aspx
• Automating Administration with Windows PowerShell (M10961)
• Automate Lync Administration
• Lync Server 2013 cmdlets by category
http://technet.microsoft.com/en-us/library/gg398306.aspx

17. http://gallery.technet.microsoft.com/lync

18. “If I had some duct tape,
I could fix that.”
- MacGyver

19. • Centralized Logging Service
• Start-CsClsLogging
• Show-CsClsLogging
• Stop-CsClsLogging
• Sync-CsClsLogging
• Search-CsClsLogging
• Snooper
• Ladder Diagrams
• Diagnostics
Tip #4: Tracing Problems

20. • Test Cmdlets
• Synthetic Transactions
• Creating Jobs
• Start-Job
• Test-CsAddressBookService
• Test-CsAddressBookWebQuery
• Test-CsASConference
• Test-CsAudioConferencingProvider
• Test-CsAVConference
• Test-CsAVEdgeConnectivity
• Test-CsCertificateConfiguration
• Test-CsClientAuthentication
• Test-CsComputer
• Test-CsDatabase
• Test-CsDataConference
• Test-CsDialInConferencing
• Test-CsDialPlan
• Test-CsExStorageConnectivity
• Test-CsExStorageNotification
• Test-CsExUMConnectivity
• Test-CsExUMVoiceMail
• Test-CsFederatedPartner
• Test-CsGroupExpansion
• Test-CsGroupIM
• Test-CsIM
• Test-CsInterTrunkRouting
• Test-CsKerberosAccountAssignment
• Test-CsLisCivicAddress
• Test-CsLisConfiguration
• Test-CsLocationPolicy
• Test-CsMcxConference
• Test-CsMcxP2PIM
• Test-CsMcxPushNotification
• Test-CsOUPermission
• Test-CsP2PAV
• Test-CsPersistentChatMessage
• Test-CsPhoneBootstrap
• Test-CsPresence
• Test-CsPstnOutboundCall
• Test-CsPstnPeerToPeerCall
• Test-CsRegistration
• Test-CsReplica
• Test-CsSetupPermission
• Test-CsTopology
• Test-CsTrunkConfiguration
• Test-CsUcwaConference
• Test-CsUnifiedContactStore
• Test-CsVoiceNormalizationRule
• Test-CsVoicePolicy
• Test-CsVoiceRoute
• Test-CsVoiceTestConfiguration
• Test-CsVoiceUser
• Test-CsWatcherNodeConfiguration
• Test-CsWebApp
• Test-CsWebAppAnonymous
• Test-CsWebScheduler
• Test-CsXmppIM
Tip #3: Synthetic Blend

22. • Key Health Indicators
• Key Thresholds
• PreCall Diagnostics
• Scorecards
Tip #2: Score Lync
Network Planning, Monitoring, and Troubleshooting with Lync Server

23. Call Quality Methodology scorecard for Lync Server
http://blogs.office.com/2014/07/01/call-quality-methodology-scorecard-for-lync-server/

24. “The computer is notorious
for not volunteering
information.”
- Geordi la Forge

25. Tip #1: Actively Monitor Lync Server
• Deploy Lync Monitoring Feature
• Enable CDR and QoE
• Deploy Proactive Monitoring Solution

26. Thank You to ENow Software!
• Uniscope
• Lync Monitoring
• Proactive Monitoring
• Simplify Troubleshooting
• Lync Reporting
• IM Activity
• Voice Call Details
• Call Quality
• Conference Usage
• Professional Services
www.enowsoftware.com

27. Thank you to Global Knowledge!
• Lync Server 2013 Courses
• Core Solutions of Microsoft Lync Server 2013
(M20336)
• Enterprise Voice and Online Service with
Microsoft Lync Server 2013 (M20337)
• Lync Server 2013 Depth Support Engineer
(M55070)
• Website:
• http://www.globalknowledge.com/
• 1-800-COURSES

28. Additional Resources
• ENow Blog: blog.enowsoftware.com
• Office Blogs: blogs.office.com/?filter=true&filter-product=
lync
• Lync Team Blog: blogs.technet.com/b/lync/
• Lync 2014 Conference sessions:
channel9.msdn.com/Events/Lync-Conference/Lync-
Conference-2014

29. Q & A
• Please submit all questions in the chat box located in the
bottom left corner of your Lync app.
• Questions will be answered with respect to time
• Feel free to submit all unanswered questions to:
LyncQuestions@ENowSoftware.com

30. Thank you for Attending!
• This webinar and slide presentation will be recorded
and available on the ENow Software Website.
ENowSoftware.com