Suche senden
Hochladen
The New Power of the [utility] Customer's Voice
•
0 gefällt mir
•
1,144 views
Tom Raftery
Folgen
Technologie
Melden
Teilen
Melden
Teilen
1 von 31
Jetzt herunterladen
Downloaden Sie, um offline zu lesen
Empfohlen
2011 05 25_tokai_radicalnetwork_sinsai.info
2011 05 25_tokai_radicalnetwork_sinsai.info
Tom Hayakawa
Web Wonders uLearn
Web Wonders uLearn
heymilly
Getting everyone onboard the Search & Social Media Marketing bus
Getting everyone onboard the Search & Social Media Marketing bus
Steven Flower
The future of IT should be Green
The future of IT should be Green
Tom Raftery
The Internet of Things and Energy - ThingMonk 2015
The Internet of Things and Energy - ThingMonk 2015
Tom Raftery
The impact of the Internet of Things (IoT) on telcos, datacenter, and utilities
The impact of the Internet of Things (IoT) on telcos, datacenter, and utilities
Tom Raftery
Internet of Things (IoT) and energy keynote at Tesla World
Internet of Things (IoT) and energy keynote at Tesla World
Tom Raftery
Internet of Things and Energy at SAP for Utilities
Internet of Things and Energy at SAP for Utilities
Tom Raftery
Empfohlen
2011 05 25_tokai_radicalnetwork_sinsai.info
2011 05 25_tokai_radicalnetwork_sinsai.info
Tom Hayakawa
Web Wonders uLearn
Web Wonders uLearn
heymilly
Getting everyone onboard the Search & Social Media Marketing bus
Getting everyone onboard the Search & Social Media Marketing bus
Steven Flower
The future of IT should be Green
The future of IT should be Green
Tom Raftery
The Internet of Things and Energy - ThingMonk 2015
The Internet of Things and Energy - ThingMonk 2015
Tom Raftery
The impact of the Internet of Things (IoT) on telcos, datacenter, and utilities
The impact of the Internet of Things (IoT) on telcos, datacenter, and utilities
Tom Raftery
Internet of Things (IoT) and energy keynote at Tesla World
Internet of Things (IoT) and energy keynote at Tesla World
Tom Raftery
Internet of Things and Energy at SAP for Utilities
Internet of Things and Energy at SAP for Utilities
Tom Raftery
Sinsai.info quick introduction
Sinsai.info quick introduction
Hal Seki
Sinsai.info Global ICT summit
Sinsai.info Global ICT summit
Hal Seki
Paper prototyping
Paper prototyping
Erik Duval
The Evented Web
The Evented Web
Mike Brevoort
Crowdmapping
Crowdmapping
Victor Miclovich
Creativity in eLearning
Creativity in eLearning
Wesley Fryer
Social web facts & figures
Social web facts & figures
Dragana Djermanovic
Branding And Advocacy In The Social Age
Branding And Advocacy In The Social Age
Nimble
Zanox zxexperday presentation
Zanox zxexperday presentation
Vincent Everts
Intro - Geomob May 2011
Intro - Geomob May 2011
GeomobLDN
Leveraging Social Media to Reach Your School Library Users Where They Live
Leveraging Social Media to Reach Your School Library Users Where They Live
Benton Library Media Center
Leveraging Social Media to Reach Your School Library Users Where They Live
Leveraging Social Media to Reach Your School Library Users Where They Live
Melissa Corey
Cogapp open studios - Collaborative Spatial Thinking
Cogapp open studios - Collaborative Spatial Thinking
Cogapp
Benjamin Button Effect July 2011
Benjamin Button Effect July 2011
lrougeux
Einstein finalist.nl
Einstein finalist.nl
Vincent Everts
Inspiratiemiddag_Vincent_Everts_Finalist generatie_einstein_komt_eraan_07042011
Inspiratiemiddag_Vincent_Everts_Finalist generatie_einstein_komt_eraan_07042011
Finalist - open IT oplossingen
Apr1 Laurel Highlands_Molly Foley
Apr1 Laurel Highlands_Molly Foley
Molly Foley
Linking: Making Data Open and Useful
Linking: Making Data Open and Useful
Richard Wallis
Linking: Making Data Open and Useful
Linking: Making Data Open and Useful
Richard Wallis
Jan Senderek - Building Mobile First: Eeve - Geomob May 2011
Jan Senderek - Building Mobile First: Eeve - Geomob May 2011
GeomobLDN
The future of digital - a 10 year vision
The future of digital - a 10 year vision
Tom Raftery
Sap Leonardo - what is it, and why would I want one?
Sap Leonardo - what is it, and why would I want one?
Tom Raftery
Weitere ähnliche Inhalte
Ähnlich wie The New Power of the [utility] Customer's Voice
Sinsai.info quick introduction
Sinsai.info quick introduction
Hal Seki
Sinsai.info Global ICT summit
Sinsai.info Global ICT summit
Hal Seki
Paper prototyping
Paper prototyping
Erik Duval
The Evented Web
The Evented Web
Mike Brevoort
Crowdmapping
Crowdmapping
Victor Miclovich
Creativity in eLearning
Creativity in eLearning
Wesley Fryer
Social web facts & figures
Social web facts & figures
Dragana Djermanovic
Branding And Advocacy In The Social Age
Branding And Advocacy In The Social Age
Nimble
Zanox zxexperday presentation
Zanox zxexperday presentation
Vincent Everts
Intro - Geomob May 2011
Intro - Geomob May 2011
GeomobLDN
Leveraging Social Media to Reach Your School Library Users Where They Live
Leveraging Social Media to Reach Your School Library Users Where They Live
Benton Library Media Center
Leveraging Social Media to Reach Your School Library Users Where They Live
Leveraging Social Media to Reach Your School Library Users Where They Live
Melissa Corey
Cogapp open studios - Collaborative Spatial Thinking
Cogapp open studios - Collaborative Spatial Thinking
Cogapp
Benjamin Button Effect July 2011
Benjamin Button Effect July 2011
lrougeux
Einstein finalist.nl
Einstein finalist.nl
Vincent Everts
Inspiratiemiddag_Vincent_Everts_Finalist generatie_einstein_komt_eraan_07042011
Inspiratiemiddag_Vincent_Everts_Finalist generatie_einstein_komt_eraan_07042011
Finalist - open IT oplossingen
Apr1 Laurel Highlands_Molly Foley
Apr1 Laurel Highlands_Molly Foley
Molly Foley
Linking: Making Data Open and Useful
Linking: Making Data Open and Useful
Richard Wallis
Linking: Making Data Open and Useful
Linking: Making Data Open and Useful
Richard Wallis
Jan Senderek - Building Mobile First: Eeve - Geomob May 2011
Jan Senderek - Building Mobile First: Eeve - Geomob May 2011
GeomobLDN
Ähnlich wie The New Power of the [utility] Customer's Voice
(20)
Sinsai.info quick introduction
Sinsai.info quick introduction
Sinsai.info Global ICT summit
Sinsai.info Global ICT summit
Paper prototyping
Paper prototyping
The Evented Web
The Evented Web
Crowdmapping
Crowdmapping
Creativity in eLearning
Creativity in eLearning
Social web facts & figures
Social web facts & figures
Branding And Advocacy In The Social Age
Branding And Advocacy In The Social Age
Zanox zxexperday presentation
Zanox zxexperday presentation
Intro - Geomob May 2011
Intro - Geomob May 2011
Leveraging Social Media to Reach Your School Library Users Where They Live
Leveraging Social Media to Reach Your School Library Users Where They Live
Leveraging Social Media to Reach Your School Library Users Where They Live
Leveraging Social Media to Reach Your School Library Users Where They Live
Cogapp open studios - Collaborative Spatial Thinking
Cogapp open studios - Collaborative Spatial Thinking
Benjamin Button Effect July 2011
Benjamin Button Effect July 2011
Einstein finalist.nl
Einstein finalist.nl
Inspiratiemiddag_Vincent_Everts_Finalist generatie_einstein_komt_eraan_07042011
Inspiratiemiddag_Vincent_Everts_Finalist generatie_einstein_komt_eraan_07042011
Apr1 Laurel Highlands_Molly Foley
Apr1 Laurel Highlands_Molly Foley
Linking: Making Data Open and Useful
Linking: Making Data Open and Useful
Linking: Making Data Open and Useful
Linking: Making Data Open and Useful
Jan Senderek - Building Mobile First: Eeve - Geomob May 2011
Jan Senderek - Building Mobile First: Eeve - Geomob May 2011
Mehr von Tom Raftery
The future of digital - a 10 year vision
The future of digital - a 10 year vision
Tom Raftery
Sap Leonardo - what is it, and why would I want one?
Sap Leonardo - what is it, and why would I want one?
Tom Raftery
New Business Models for utilities
New Business Models for utilities
Tom Raftery
The convergence of the Internet of Things and Energy
The convergence of the Internet of Things and Energy
Tom Raftery
IoT and Energy
IoT and Energy
Tom Raftery
People as sensors - mining social media for meaningful information
People as sensors - mining social media for meaningful information
Tom Raftery
Can Social Media make Utilities sexy again?
Can Social Media make Utilities sexy again?
Tom Raftery
Can we hack open source cloud platforms to help reduce emissions? cloudstack ...
Can we hack open source cloud platforms to help reduce emissions? cloudstack ...
Tom Raftery
Can social make utilities sexy again?
Can social make utilities sexy again?
Tom Raftery
The new power of the customer voice - social media's place in business
The new power of the customer voice - social media's place in business
Tom Raftery
Can we hack open source #cloud platforms to help reduce emissions?
Can we hack open source #cloud platforms to help reduce emissions?
Tom Raftery
Cloud Computing's Green potential
Cloud Computing's Green potential
Tom Raftery
Potent Social Media strategies for Utility companies
Potent Social Media strategies for Utility companies
Tom Raftery
Energy 2.0 at Visualizar11
Energy 2.0 at Visualizar11
Tom Raftery
Cloud Computing's Green Credentials
Cloud Computing's Green Credentials
Tom Raftery
Social Media for business
Social Media for business
Tom Raftery
Green IT - driving efficiency, sustainability and enabling efficient working ...
Green IT - driving efficiency, sustainability and enabling efficient working ...
Tom Raftery
Web 2.0 for business
Web 2.0 for business
Tom Raftery
(Lack of) Sustainability in the mobile phone industry
(Lack of) Sustainability in the mobile phone industry
Tom Raftery
Electricity 2.0 @ Etech
Electricity 2.0 @ Etech
Tom Raftery
Mehr von Tom Raftery
(20)
The future of digital - a 10 year vision
The future of digital - a 10 year vision
Sap Leonardo - what is it, and why would I want one?
Sap Leonardo - what is it, and why would I want one?
New Business Models for utilities
New Business Models for utilities
The convergence of the Internet of Things and Energy
The convergence of the Internet of Things and Energy
IoT and Energy
IoT and Energy
People as sensors - mining social media for meaningful information
People as sensors - mining social media for meaningful information
Can Social Media make Utilities sexy again?
Can Social Media make Utilities sexy again?
Can we hack open source cloud platforms to help reduce emissions? cloudstack ...
Can we hack open source cloud platforms to help reduce emissions? cloudstack ...
Can social make utilities sexy again?
Can social make utilities sexy again?
The new power of the customer voice - social media's place in business
The new power of the customer voice - social media's place in business
Can we hack open source #cloud platforms to help reduce emissions?
Can we hack open source #cloud platforms to help reduce emissions?
Cloud Computing's Green potential
Cloud Computing's Green potential
Potent Social Media strategies for Utility companies
Potent Social Media strategies for Utility companies
Energy 2.0 at Visualizar11
Energy 2.0 at Visualizar11
Cloud Computing's Green Credentials
Cloud Computing's Green Credentials
Social Media for business
Social Media for business
Green IT - driving efficiency, sustainability and enabling efficient working ...
Green IT - driving efficiency, sustainability and enabling efficient working ...
Web 2.0 for business
Web 2.0 for business
(Lack of) Sustainability in the mobile phone industry
(Lack of) Sustainability in the mobile phone industry
Electricity 2.0 @ Etech
Electricity 2.0 @ Etech
Kürzlich hochgeladen
Finology Group – Insurtech Innovation Award 2024
Finology Group – Insurtech Innovation Award 2024
The Digital Insurer
How to Troubleshoot Apps for the Modern Connected Worker
How to Troubleshoot Apps for the Modern Connected Worker
ThousandEyes
How to Troubleshoot Apps for the Modern Connected Worker
How to Troubleshoot Apps for the Modern Connected Worker
ThousandEyes
Handwritten Text Recognition for manuscripts and early printed texts
Handwritten Text Recognition for manuscripts and early printed texts
Maria Levchenko
Raspberry Pi 5: Challenges and Solutions in Bringing up an OpenGL/Vulkan Driv...
Raspberry Pi 5: Challenges and Solutions in Bringing up an OpenGL/Vulkan Driv...
Igalia
The 7 Things I Know About Cyber Security After 25 Years | April 2024
The 7 Things I Know About Cyber Security After 25 Years | April 2024
Rafal Los
Strategize a Smooth Tenant-to-tenant Migration and Copilot Takeoff
Strategize a Smooth Tenant-to-tenant Migration and Copilot Takeoff
sammart93
[2024]Digital Global Overview Report 2024 Meltwater.pdf
[2024]Digital Global Overview Report 2024 Meltwater.pdf
hans926745
IAC 2024 - IA Fast Track to Search Focused AI Solutions
IAC 2024 - IA Fast Track to Search Focused AI Solutions
Enterprise Knowledge
Partners Life - Insurer Innovation Award 2024
Partners Life - Insurer Innovation Award 2024
The Digital Insurer
Exploring the Future Potential of AI-Enabled Smartphone Processors
Exploring the Future Potential of AI-Enabled Smartphone Processors
debabhi2
How to convert PDF to text with Nanonets
How to convert PDF to text with Nanonets
naman860154
Mastering MySQL Database Architecture: Deep Dive into MySQL Shell and MySQL R...
Mastering MySQL Database Architecture: Deep Dive into MySQL Shell and MySQL R...
Miguel Araújo
Bajaj Allianz Life Insurance Company - Insurer Innovation Award 2024
Bajaj Allianz Life Insurance Company - Insurer Innovation Award 2024
The Digital Insurer
Apidays Singapore 2024 - Building Digital Trust in a Digital Economy by Veron...
Apidays Singapore 2024 - Building Digital Trust in a Digital Economy by Veron...
apidays
Strategies for Unlocking Knowledge Management in Microsoft 365 in the Copilot...
Strategies for Unlocking Knowledge Management in Microsoft 365 in the Copilot...
Drew Madelung
Powerful Google developer tools for immediate impact! (2023-24 C)
Powerful Google developer tools for immediate impact! (2023-24 C)
wesley chun
What Are The Drone Anti-jamming Systems Technology?
What Are The Drone Anti-jamming Systems Technology?
Antenna Manufacturer Coco
Driving Behavioral Change for Information Management through Data-Driven Gree...
Driving Behavioral Change for Information Management through Data-Driven Gree...
Enterprise Knowledge
Automating Google Workspace (GWS) & more with Apps Script
Automating Google Workspace (GWS) & more with Apps Script
wesley chun
Kürzlich hochgeladen
(20)
Finology Group – Insurtech Innovation Award 2024
Finology Group – Insurtech Innovation Award 2024
How to Troubleshoot Apps for the Modern Connected Worker
How to Troubleshoot Apps for the Modern Connected Worker
How to Troubleshoot Apps for the Modern Connected Worker
How to Troubleshoot Apps for the Modern Connected Worker
Handwritten Text Recognition for manuscripts and early printed texts
Handwritten Text Recognition for manuscripts and early printed texts
Raspberry Pi 5: Challenges and Solutions in Bringing up an OpenGL/Vulkan Driv...
Raspberry Pi 5: Challenges and Solutions in Bringing up an OpenGL/Vulkan Driv...
The 7 Things I Know About Cyber Security After 25 Years | April 2024
The 7 Things I Know About Cyber Security After 25 Years | April 2024
Strategize a Smooth Tenant-to-tenant Migration and Copilot Takeoff
Strategize a Smooth Tenant-to-tenant Migration and Copilot Takeoff
[2024]Digital Global Overview Report 2024 Meltwater.pdf
[2024]Digital Global Overview Report 2024 Meltwater.pdf
IAC 2024 - IA Fast Track to Search Focused AI Solutions
IAC 2024 - IA Fast Track to Search Focused AI Solutions
Partners Life - Insurer Innovation Award 2024
Partners Life - Insurer Innovation Award 2024
Exploring the Future Potential of AI-Enabled Smartphone Processors
Exploring the Future Potential of AI-Enabled Smartphone Processors
How to convert PDF to text with Nanonets
How to convert PDF to text with Nanonets
Mastering MySQL Database Architecture: Deep Dive into MySQL Shell and MySQL R...
Mastering MySQL Database Architecture: Deep Dive into MySQL Shell and MySQL R...
Bajaj Allianz Life Insurance Company - Insurer Innovation Award 2024
Bajaj Allianz Life Insurance Company - Insurer Innovation Award 2024
Apidays Singapore 2024 - Building Digital Trust in a Digital Economy by Veron...
Apidays Singapore 2024 - Building Digital Trust in a Digital Economy by Veron...
Strategies for Unlocking Knowledge Management in Microsoft 365 in the Copilot...
Strategies for Unlocking Knowledge Management in Microsoft 365 in the Copilot...
Powerful Google developer tools for immediate impact! (2023-24 C)
Powerful Google developer tools for immediate impact! (2023-24 C)
What Are The Drone Anti-jamming Systems Technology?
What Are The Drone Anti-jamming Systems Technology?
Driving Behavioral Change for Information Management through Data-Driven Gree...
Driving Behavioral Change for Information Management through Data-Driven Gree...
Automating Google Workspace (GWS) & more with Apps Script
Automating Google Workspace (GWS) & more with Apps Script
The New Power of the [utility] Customer's Voice
1.
The New Power
of the Customer’s Voice Tom Raftery, April 2011 8th International SAP Utilities Conference 1 Thursday 14 April 2011
2.
Tom Raftery
• Lead analyst, energy and sustainability practice, RedMonk • GreenMonk.net • twitter.com/tomraftery • tom@redmonk.com • +34 677 695 468 • SlideShare.net/TomRaftery 2 Thursday 14 April 2011
3.
Who are you?
Photo http://www.flickr.com/photos/66164549@N00/2684465429/ 3 Thursday 14 April 2011
4.
Utility Comms
Photo http://www.flickr.com/photos/mikedefiant/1949525340/ 4 Thursday 14 April 2011
5.
Utility Comms
Photo http://www.flickr.com/photos/andrewbain/3126113695/ 5 Thursday 14 April 2011
6.
Utility Comms
Photo http://www.flickr.com/photos/traftery/4642376428/ 6 Thursday 14 April 2011
7.
New customer demands
Photo http://www.flickr.com/photos/jeremybrooks/2473047860/ 7 Thursday 14 April 2011
8.
Reliability
Photo http://www.flickr.com/photos/traftery/4367029329/ 8 Thursday 14 April 2011
9.
Accuracy
•Clear accurate bills •Utilisation info •Web portal •Mobile app •Energy Reduction •Smart appliances •Smart DR (control) Photo http://www.flickr.com/photos/podruzny/3730304011/ 9 Thursday 14 April 2011
10.
Complaints
•Easy Complaints Process •Multi-channel •Website, social media, email, letter •Phone (IVR, text & ppl) •Fast turnaround & follow-up Photo http://www.flickr.com/photos/mushon/191679834/ 10 Thursday 14 April 2011
11.
Generation mix
•More Renewables •Pollution •Coal •Oil spills •Frakking •Safety •Nuclear •Mining •Climate Change Photo http://www.flickr.com/photos/traftery/4339782517/ 11 Thursday 14 April 2011
12.
Net Metering
•Individual or group schemes Photo http://www.flickr.com/photos/skrobotic/74815199/ 12 Thursday 14 April 2011
13.
Etc.
•In-home displays •EV’s •Storage •Etc. Photos http://www.flickr.com/photos/traftery/ 13 Thursday 14 April 2011
14.
New customer voice
Photo http://www.flickr.com/photos/cambiodefractal/1467963348/ 14 Thursday 14 April 2011
15.
New customer channels
http://www.flickr.com/photos/traftery/4445846634/ 15 Thursday 14 April 2011
16.
New customer channels
http://www.flickr.com/photos/traftery/4445777716/ 16 Thursday 14 April 2011
17.
New customer channels
http://www.facebook.com/oncor 17 Thursday 14 April 2011
18.
New customer channels
http://twitter.com/#!/BPGlobalPR/status/17684385892 18 Thursday 14 April 2011
19.
New customer channels
http://twitter.com/comcastcares 19 Thursday 14 April 2011
20.
New customer channels
http://www.youtube.com/watch?v=5YGc4zOqozo 20 Thursday 14 April 2011
21.
New customer channels
http://www.youtube.com/watch?v=owGykVbfgUE 21 Thursday 14 April 2011
22.
New customer channels
http://www.ideastorm.com 22 Thursday 14 April 2011
23.
New customer channels
http://mystarbucksidea.force.com/ideaHome 23 Thursday 14 April 2011
24.
New customer channels
24 Thursday 14 April 2011
25.
Listen
http://amplicate.com/search?q=ryanair 25 Thursday 14 April 2011
26.
Listen
http://amplicate.com/search?q=jetblue&x=0&y=0 26 Thursday 14 April 2011
27.
Listen
27 Thursday 14 April 2011
28.
Listen
http://www.adobe.com/aboutadobe/pressroom/pressreleases/201103/030911AdobeOmnitureSocialAnalytics.html 28 Thursday 14 April 2011
29.
Listen
http://www-03.ibm.com/press/us/en/pressrelease/34087.wss 29 Thursday 14 April 2011
30.
Empower & Engage
30 Thursday 14 April 2011
31.
Thank You!
Contact information: Tom Raftery Lead Analyst, Energy & Sustainability, RedMonk Tom@redmonk.com, GreenMonk.net, Twitter.com/tomraftery +34 677 695 468 31 Thursday 14 April 2011
Jetzt herunterladen