Why users can't find answers in help material -- STC Sacramento presentation

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This is a presentation I gave to the STC Sacramento chapter on why users get frustrated in trying to find answers in help.

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Why users can't find answers in help material -- STC Sacramento presentation

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Most of the common tools for publishing help material fall short when it comes to API documentation. Much API documentation (such as for Java, C++, or .NET APIs) is generated from comments in the source code. Their outputs don’t usually integrate with other help material, such as programming tutorials or scenario-based code samples. REST APIs are a breed of their own, with almost no standard tools for generating documentation from the source. The variety of outputs for REST APIs are as diverse as the APIs themselves, as you can see by browsing the 11,000+ web APIs on programmableweb.com. As a technical writer, what publishing strategies do you use for API documentation? Do you leave the reference material separate from the tutorials and code samples? Do you convert everything to DITA and merge it into a single output? Do you build your own help system from scratch that imports your REST API information? There’s not a one-size-fits-all approach. In this presentation, you’ll learn a variety of publishing strategies for different kinds of APIs, with examples of what works well for developer audiences. No matter what kind of API you’re working with, you’ll benefit from this survey of the API doc publishing scene. - See more at: http://idratherbewriting.com

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