The most common mistakes that individuals and companies make when selecting a workforce management system - be sure to avoid these!

1. Workforce Management Software The 6 Most Common Errors when Choosing a WFM Solution

2. Communication Problems Ensure you find the right provider that communicates professionally, and can meet your needs (customization requirements, industry-specific needs) When communicating with the provider: Ensure you and your provider are on the same page in terms of requirements (this will allow for a more honest cost and timeline estimate) WFM solutions are very complex, so makesure to be perfectly clear about what you want 1

3. Tight Deadlines Set a realistic timeline for your project, by considering: Time needed for communication: costly projects like this require approval from upper management, who may take time to analyze the decision The complexity of the system: complicated systems require more time for training, to fully understand its use End-user adoption: the system cannot be integrated in the company fully until the end-users are comfortable Be patient – don’t rush the project, as it willundermine the potential benefits 2

4. Unrealistic Expectations If similar companies in parallel industries have had problems with implementing a WFM solution: Address these potential conflicts Find ways to prevent them from occurring Don’t think that your companywill be “the exception” 3

5. Thinking it is an Easy Fix Implementing a WFM solution is a complex process Having an automated solution helps organize processes and minimize errors, but it is not a fool-proof solution Companies need to examine currentprocesses – if the policy itself is hard tofollow, it should be reassessed as a whole 4

6. Lack of Research It is very important to make informed decisions about your WFM project Find out more information on pricing and timelines by talking with: Partners, consultants, other companies in your industry Anyone who has overseen the implementation of a WFM solution Be knowledgeable about what you want,and make educated decisions 5

7. Too Much Complexity Using methods in the system that are uncommon can lead to glitches; you may want to steer away from any complex ideas altogether Complex modules and applications require more time for implementation, training and end-user adoption Be careful with customization 6

8. Avoid these common mistakes and find the perfect WFM solution for you atwww.synerionwfm.com! Thank You!