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Lean Journey
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3. Look at the service(s) that you provide. Review each activity. Is the activity adding value? If YES If NO Is this the best way to do it? Can it be eliminated? If not, can it be reduced? NOTES: Be sure to include all the wasteful activities that occur “occasionally.” Remember – Value is defined by the CUSTOMER. LEAN THINKING: VALUE-ADDING ANALYSIS
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11. Create a culture of positive attitude for Continuous Improvement