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Happiness and job satisfaction June 2013
1. Happy and satisfied at work-are you
kidding?
by Toronto Training and HR
June 2013
2. CONTENTS
3-4 Introduction to Toronto Training and HR Inc.
5-6 Definitions
7-8 Factors of job satisfaction
9-10 Dimensions to job satisfaction
11-12 Theories of job satisfaction
13-14 Organizational culture
15-16 Compensation
17-18 Trust
19-20 Attitudes
21-22 Values and ethics
23-24 Organizational commitment
25-26 Job descriptive index
27-28 Psychological keys to job satisfaction
29-30 Foundations of success
31-33 A great work environment
34-35 Components of happiness at work
36-37 Happiest job in the US
38-39 Keeping top performers happy
40-41 Making people happy at work
42-44 Happiness; so what?
45-46 Job satisfaction trends 2002-2012
47-49 What can be done?
Page 2
4. Page 4
Introduction to Toronto Training
and HR
Toronto Training and HR is a specialist training and
human resources consultancy headed by Timothy Holden
10 years in banking
10 years in training and human resources
Freelance practitioner since 2006
The core services provided by Toronto Training and HR
are:
Training event design
Training event delivery
Reducing costs, saving time plus improving
employee engagement and morale
Services for job seekers
10. Dimensions to job satisfaction
• Emotional response to a job
situation
• Often determined by how well
outcomes meet or exceed
expectations
• Represents several related
attitudes
Page 10
12. Theories of job satisfaction
• Range of affect/facet model
• Herzberg’s motivator-hygiene
theory
• Discrepancy model
• Job satisfaction as a steady
state
• Dispositional model
• Reinforcement theory
• Expectancy theory
• Equity theory and fairness
Page 12
28. Psychological keys to job
satisfaction
• Eliminate the little things
• Perception of fair pay
• Achievement
• Feedback
• Complexity and variety
• Control
• Organizational support
• Work-home overflow
• Honeymoons and hangovers
• You can’t please everyone…
Page 28
30. Foundations of success
• Standardize
• Technology
• Reward
• Recognition and achievement
• Feedback
• Recruitment
• Control
• Organizational support
• Stress reduction
• Sometimes you can please
everyone…
Page 30
32. A great work environment 1 of 2
• Definition of a great place to
work
• Measuring relationships
• Pride
• Feedback
• Appreciate
• Reward
• Involve everyone
• Expectations
• Hold managers accountable
Page 32
33. A great work environment 2 of 2
• Consistency
• Control
• “What I want is…”
• Attrition
Page 33
37. Happiest jobs in the US
• Software QA Engineer
• Executive Chef
• Property Manager
• Teller
• Warehouse Manager
• Administrative Assistant
• Customer Service
Representative
• Accountant
• Systems Engineer
• Construction Manager
Page 37
46. Job satisfaction trends 2002-2012
• Opportunities to use skills and
abilities
• Job security
• Compensation/pay
• Communication between
employees and senior
management
• Relationship with immediate
supervisor
• Other aspects
Page 46
48. What can be done? 1 of 2
• Employees feel disposable-act
now before the resignation
conversation
• Focus on developing and
rewarding skills and
achievements rather than
people-teach and reward
managers to coach rather than
rule
Page 48
49. What can be done? 2 of 2
• Making it work-build a culture
that embraces diversity and
flexibility
• The network effect-happy,
fulfilled employees are your
best recruitment tools
Page 49