1. Anneleen De Coster - Ben De Coninck - Eline Derriks - Elke Paulissen - Erik Sevenans - Filip Van Uytsel -
Group 7 Janelle Nuyts - Jan Boelanders - Liesbeth Schepers - Matthias De Boodt - Pieter Haeck - Stefano Moi -
Tom Op’t Roodt - Thomas Van Ryckeghem - Wouter Wouters - Yaiza Saez - Vega Fernandez Martin
2. Electronic
Mis
communication
Anneleen De Coster - Ben De Coninck - Eline Derriks - Elke Paulissen - Erik Sevenans - Filip Van Uytsel -
Group 7 Janelle Nuyts - Jan Boelanders - Liesbeth Schepers - Matthias De Boodt - Pieter Haeck - Stefano Moi -
Tom Op’t Roodt - Thomas Van Ryckeghem - Wouter Wouters - Yaiza Saez - Vega Fernandez Martin
4. People about Communication Technology & Email
“I think it is great that
people can use modern
communication
technology to reach me
anytime, anywhere”
“But don’t you get
me started about
email… email’s a
%@§*$!”
5. Example Email
From: Thomas_harding@atos.com
To: sarah_walker@finance.atos.com, charles_wartowski@it.atos.com, john_casey@it.atos.com
CC: devon_woodcomb@finance.atos.com, lester_patel@it.atos.cm, … and 27 others
Sent: October 17th 2010, 13:10:48
Subject: RE: IMPORTANT: read this!
Charles, Sarah. I have been waiting for three hours since my last message for you
to upload the most recent version of the BACUS-proposal. The financial
statements must be updated ASAP, or we will get into serious problems. What did
our legal department say about our first draft of the proposal? Their remarks
should be taken into account immediately! I WANT THE RESULTS IN MY INBOX
BY 16:00!
John, how for are you with the follow-up of our newer trainees? Remind them
that they have to be in the office an hour early tomorrow, so we can start the
first SAP-training session on time. There will be SEVERE CONSEQUENCES for
late-comers. Also, can you come by my office before you go home tonight?
9. Information-Richness
Video
Conferences
Voice mail
Lean Memo’s
E-mail
Face
Rich
Online discussion
Media group Telephone
-to- Media
Conversations
face
10. Information-Richness
Video
Conferences
Voice mail
Lean Memo’s
E-mail
Face
Rich
Online discussion
Media group Telephone
-to- Media
Conversations
face
Everytime
Everywhere
52. Sources
Papers
Byron, K. (2008). Carrying too heavy a load? The Landry, E.M. (2000). Scrolling Around the New
Communication and Miscommunication of Emotion by Organization: The Potential for Conflict in the On-Line
Email. Academy of Management Review, 33(2), 309-327. Environment. Negotiation Journal, 16(2), 133-142.
Jackson, T.W., & van den Hoof, B. (2012). Understanding the van Veenen, J. (2010). Dealing with Miscommunication,
Factors that Effect Information Overload and Distrust, and Emotions in Online Dispute Resolution.
Miscommunication within the Workplace. Journal of TISCO Working Paper Series on Access to Justice, Dispute
Emerging Trends in Computing and Information Sciences, 3 Resolution, and Conflict System Design, 4,
(8), 1240-1252.
Burgess, A., Jackson, T., & Edwards, J. (2005). Email training
significantly reduces email defects. International Journal of
Barley, S.R., Meyerson, D.E., & Grodal, S. (2011). E-mail as a
Information Management, 25(1), 71-83.
Source and Symbol of Stress. Organization Science, 22(4),
887-906. Shannon, M.P. (2011). Supervising Your Team Electronically:
E-mail Dos and Don’ts. Law Practice Magazine, 37(2),
Burkell, J., & Kerr, I.R. (2000). Electronic Miscommunication
and the Defamatory Sense. Canadian Journal of Law and
Society, 15, 81-110.
Rockmann K.W. & Northcraft, G.B. (2008). To be or not to
Books
be trusted: The influence of media richness on defection Robbins, S.P., & Judge, T.A. (2013). Organizational
and deception. Organizational Behavior and Human Behavior. Boston: Pearson
Decision Processes, 107, 106-122.
53. Sources
Other Sources
Blodget, H. (2011). BOMBSHELL: Huge Company Bans Internal Email, Switches Totally To Facebook-Type-Stuff And
Instant Messaging. http://www.businessinsider.com/company-bans-email-2011-12, 04 December, accessed
09.11.2012.
Allen, P. (2011). One of biggest information technology companies in the world to abolish e-mails. http://
www.dailymail.co.uk/news/article-2067520/One-biggest-IT-companies-world-abolish-emails.html, 30 November,
accessed 09.11.2012.
Kim, S. (2011). Tech Firm Implements Employee ‘Zero Email’ Policy. http://abcnews.go.com/blogs/business/2011/11/
tech-company-implements-employee-zero-email-policy/, 29 November, accessed 09.11.2012.
Griggs, B. (2011). Tech firm wants to ban office e-mail. http://edition.cnn.com/2011/12/05/tech/web/atos-office-e-
mail-ban/index.html, 6 December, accessed 09.11.2012.
Winckelmans, W., & Van Driessche, W. (2011). Lieten blundert SP.A vernieling in. http://www.standaard.be/artikel/
detail.aspx?artikelid=P736BUI3, 19 February, accessed 06.11.2012.