HR Lessons I Learned The Hard Way
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Don't learn these same lessons the hard way. HR mistakes can cost your business time and money.
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HR Lessons I Learned The Hard Way
- 1. lessons I learned in hr the hard way SHRM- Rome, Georgia Gary Wheeler, SPHR, GPHR, CCP, CBP Rome SHRM Chapter Meeting March 2007
- 2. Business Background • Restaurant Manager & Area Manager Shoney’s Big Boy Enterprises Pizza Hut, Inc. • United Parcel Service Industrial Engineering, Operations and Human Resources District Human Resources Manager: Central Tex - San Antonio, Texas North Ohio - Cleveland, Ohio West Long Island - Brooklyn, Queens, Bronx, Westchester, NY The Virtual HR Director, LLC
- 3. Business Coach and HR Consultant • #1 Business Consulting Services Franchise in the World • Over 1,000 Coaches Globally • 27 Coaches in Georgia • Ranked 43rd Top Global Franchises • We are individual business owners • We share intellectual capital The Virtual HR Director, LLC
- 4. Education • University of Maryland University College – B.S. Human Resources – Master’s Business Administration (MBA) The Virtual HR Director, LLC
- 5. Non-Profit Associations • HRCI Board 2002 – 2005 • WorldatWork Comp Adv Board 2002 - 2007 • President of SHRM-Atlanta 2005 • SHRM-Atlanta Board - Present • Georgia State Council SHRM – Present • Atlanta Community Food bank 2002 - Present The Virtual HR Director, LLC
- 6. Objective • Edutain you • My perspective • Think about your organization • Communication • Friends or Foes • HR Professional • Life in HR situations The Virtual HR Director, LLC
- 8. Crumb Catcher Critic • Interpret the goal and behavior • Ask with appreciation • Don’t be afraid to apologize The Virtual HR Director, LLC
- 9. Cooking in My Hut • Cross train anyone and everyone • Set high expectations • Instill trust • Better than when you are there The Virtual HR Director, LLC
- 10. Chewy Mistake • Document mistakes • Document retraining • Show extreme empathy • Nothing personal • Take as long as you need • Get the person to understand • Get the person to resign • Replace the person with a like person The Virtual HR Director, LLC
- 11. Orientation Expectations • Beware of negative messages • The law of primacy • Embrace diversity • Set expectations • Professional program The Virtual HR Director, LLC
- 12. Adult Learning • How are you training your employees? • Lucky Strikes Mean Fine Tobacco • Lecture • Show • Make them do it • Follow up • Train and retrain The Virtual HR Director, LLC
- 13. Adult Learning today • Computer based pre-course • Instructor led facilitation • Table discussions • Role plays • On the job implementation • Feed back from participant • Feed back from trainer/manager The Virtual HR Director, LLC
- 14. Critical Training • Employee handbook • Policy book (management) • Sexual Harassment • Business Conduct and Compliance • Intellectual Property • EEO/AA The Virtual HR Director, LLC
- 15. Annual Training • Sexual Harassment • Business Conduct and Compliance • Intellectual Property • EEO/AA The Virtual HR Director, LLC
- 16. Talk, Listen, Commit • Formal Semi-annual TLC’s • Informal TLC’s • You talk • I will listen • We commit The Virtual HR Director, LLC
- 17. People Issues The Virtual HR Director, LLC
- 18. 3 by 5’s vs. 2 by 4’s • Three perspectives – Employee – Supervisor – Company • Five Levels of intensity – I would like to talk with you – I want to talk with you – I have to talk with you – I need to talk with you – We need to talk The Virtual HR Director, LLC
- 19. Ray Danner Tactics • Make an impression • Consistent in your approach • Wind the clock tight – but not at the expense of people • Set high expectations in quality and performance • Take issues head on The Virtual HR Director, LLC
- 20. Steve Jensen Methodology • Hi D, Hi I, Hi C, Hi S • Strictly business • Nothing personal • Take the bullet The Virtual HR Director, LLC
- 21. Build Team Relationships • Team Building – Bowling – Fishing – Soup kitchen – Ride-a-long – Homeless shelter – Food bank The Virtual HR Director, LLC
- 22. Business Exposure • Assign people to work in other departments and operations • Have other departments speak to the orientation • Meet peers and players in other groups • Internal announcements of new people The Virtual HR Director, LLC
- 23. Why Do People Leave? Which is the # answer? Supervisor/Boss Opportunity Money The Virtual HR Director, LLC
- 24. Why Do People Leave? It Depends Opportunity Money The Virtual HR Director, LLC
- 25. What is my path? • If I can not get another job here, I will go somewhere else……….. • Design career paths • Allow individuals to move into other positions with ease • Make this a part of the career development process The Virtual HR Director, LLC
- 26. Career Development • Is there a formal process? • Do managers understand it? • Do employees understand it? • Are there annual meetings? • Is it a legitimate process? The Virtual HR Director, LLC
- 27. Friends or Foes
- 28. Gov’t Relationships • EEOC • State Division on Human Rights • OSHA • Office of Federal Contract and Compliance • Industry specific (DOT, Health, etc.) The Virtual HR Director, LLC
- 29. They Don’t Let Go • OSHA’s # 1 Customer • EEOC’s # 1 Customer • DOT’s # 1 Customer • FAA/TSA’s top ten Customers The Virtual HR Director, LLC
- 30. CBO Relationships • National Urban League • Local Urban League • NAACP • National Hispanic Chamber • LaRAZA • OCA • National Disabilities Assoc • GA State Supplier Diversity Program The Virtual HR Director, LLC
- 31. Food for Thought • Shoney’s • Texaco • Denny’s • The Coca Cola Company • Wal-Mart • The State of South Carolina The Virtual HR Director, LLC
- 32. HR Professional
- 33. The Virtual HR Director, LLC
- 34. Required Knowledge • HR • The Business - Operations • Operational P&L • All Operational Ratio’s • Human Capital Ratio’s – New hire, Training, Turnover, etc. • Understand the latest technology The Virtual HR Director, LLC
- 35. Required Skills • Leadership • Strategy development • Project management • Team facilitation • Conflict resolution • Create a climate for motivation • Create a culture of inclusion • Utilize the latest technology • Network (in and out of company) The Virtual HR Director, LLC
- 36. Required Abilities • Communication • Analytical • Flexible • Have fun • Creative • Utilize the latest technology The Virtual HR Director, LLC
- 37. Understand the Numbers Number of Leads 4,000 x x Conversion Rate 25% = = No. of 1,000 Customers x x 2 No. of x Transactions $100 x = Ave. $$$ Sale $200,000 = x Revenues x 25% Margin = = $50,000 Profits The Virtual HR Director, LLC
- 39. Romance at Work • Peers – the big argument • Customers – brown hunk • Off duty – fdr driver at lunch • SH Boss-Subordinate – CS in Ohio • SH Environment – Ore The Virtual HR Director, LLC
- 40. Violence in the Workplace • VIWP Policy – Boss & employee duke it out – Shoot out in the Bronx – Helper defending the shield • Emergency Response Protocol • Zero tolerance is best policy The Virtual HR Director, LLC
- 41. Best Practices • HR Cross-functional – Vision – Mission • HR Cross-functional strategy • HR is easy to do business with • HR understands our needs The Virtual HR Director, LLC
- 42. Best Practices • Annual HR compliance audit • Annual best practices audit • Annual ERI • Line management CSI • Timely annual reviews • Quality annual reviews by trained supervisors • Proactively teach supervisors how to document The Virtual HR Director, LLC
- 43. Questions? The Virtual HR Director, LLC