4. “They haven’t updated the careplan,
so we have to tell the carers how to
apply mum’s cream.”
Family carer
“The notes are so arduous
to go through.” Operations Director,
Care Agency
“I’m going in blind, not knowing who
I’m going to see. I don’t know what
the assessment is, if there’s been
any change…”
Formal carer
“They change the time and they
don’t let me know. I’m left waiting,
not knowing what’s going on”
Person receiving care