1. SHEEKHA SHARMA
NO. 13, Room NO 3. 1st floor, passons 2, 9th A cross,R.A.Road, Ejipura. Bangalore-560047
E Mail : sharmasheekha@yahoo.in. Contact: +918197090089
Summary:
Knowledgeable Customer Service Representative with proven track record of exceeding Customer Centric
expectations. Looking to implement exceptional communication and organizational skills in an industry-
leading firm.
Highlights:
Exceptional telephone etiquette
Troubleshooting proficiency
Patient and diligent
Accomplishment:
Exceeded monthly goals by successfully handling more than 60-70 calls per week.
Top representative in department with customer satisfaction surpassing 60%.
Promoted to SME Role.
Multiple Technical/Customer Centric awards for work performance.
Experience:
Hewlett Packard, Bangalore
Position: Escalation Specialist
Providing voice based technical support on HP Printers/PCs and Networking issues.
Validating and Diagnosing HW issues with the Product and Processing valid replacement of Printer/PC
Parts.
The Gateway Hotel, Vishakapatnam
Position: Front Office Executive
Responsible for call management both inbound and outbound.
To receive and attend the clients (Ability to work as an administrator) and handle all reception related
activity independently.
Co-ordinate for housekeeping team, pantry services & in-house admin activities.
Stationery management, dispatch & courier database management.

2. Additional Information:
Participated in Run for the cause organized by Lion Club An active member of NGO in providing training
to Local schools.
Hardworking and strive for perfection.
Committed and goal oriented with a positive attitude.
Skills:
Resolved customer complaints and concerns with strong verbal and negotiation skills.
Displayed courtesy and strong interpersonal skills with all customer interactions.
Maintained composure and patience in face of difficult customer situations.
Built and maintained successful relationships with service providers, dealers and consumers.
Education:
Sikkim Manipal University, Bangalore
Status: Pursuing
Bachelor of Computer Application
Kendra Vidayalaya, Vishakapatnam
Status: Completed
PUC Science
Language Known:
English, Hindi & Punjabi
Personal Information:
Name: Sheekha Sharma
Date of Birth: 1st June 1991
Marital Status: Single
Nationality: Indian