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- Foundations built to seize the high growth opportunity

                                              Points of difference
                                                    Product differentiation
                                                   beyond connectivity

                                               Market strength - Consumer
                                               Service provisioning capability
                                               Leading OBs




                                               2015 Revenue target Financial
                                               Services + Advertising*

                                                            €Bn 0.8-1.1
                                               *According to guidance criteria

MR. SHAUN GREGORY
                                1
The advertising landscape has changed




   Source: Luma Partners

                           2
There is massive potential for mobile advertising
- spend significantly lags time spent on device


                        Value shifting capability                 Room to
                                                                   grow




               2011 US Ad Spend   Consumer Time Spent by Media type


                                   3
We have a range of assets to leverage - focusing on our
main point of differentiation: Mobile
       Our aim: create value for our customers and the whole ecosystem,
                  fulfilling the needs of advertisers & agencies


                          DTH Pay TV       OTT        IPTV
                                 Video distribution




                               With a potential reach
                               of close to 1Bn people


       Mobile                                                 Online


                           New Communication services

                                       4
Our capabilities are in place to drive sustained global
mobile advertising growth
A business gaining traction in the UK & globally…       …with an ambitious global roll out plan

Milestones:                                             Products & Platforms 2012           TEF in EU
 23 M customers opted-in across Europe
                                                         • Messaging
 Global trading deals in place
                                                         • Display
 €60 M revenues run rate in the UK
                                                         • Loyalty Platform
Capabilities:                                            • Global Platform
 Leveraging customer data and location to
  develop highly targeted advertising
 Advanced advertising loyalty platform                   Products & Platforms               LATAM

Results:                                                 • Sponsored calls
 UK “Click Through Rate” ~2.05% (over 2x                • Messaging
  estimated market average)                              • Display
 Priority moments average redemption rate 41%           • Loyalty Platform
                                                                                     2012            2013
 Brazil sponsored calls showing CTR of 7.4%             • Global Platform




                                                    5
Customer examples
                              Messaging                                        Priority Moments
                        Pizza Hut
                                                                  House of Fraser
                        •Mobile messaging was the No. 1
                                                                  • 17,000 Priority Moments
                         performing media
                                                                    redemptions over 4 weeks
                        •142% more efficient in delivering
                                                                  • Combining Priority Moments with
                         Incremental Sales Revenue than
                                                                    location based messaging we
                         the campaign average
                                                                    doubled this redemption figure
                        •4.4x more efficient than TV


                        Location Based Messaging                               Click to App
 Why not come in
 and enjoy a             Bulmers                                 Trainline
                                                                 • Targeting iPhone users, living in the
 refreshing pint of
 Bulmers at the Old
 Crown. Check out
                         • Targeting 18-34 year old men,
 other locations here
 http://www.useyourl
                           less than 1.5 miles away from a         South East London commuter belt.
 ocal.com using the
 Bulmers local             pub that sold Bulmers.
 guide. Terms apply.
 To stop O2 More,                                                • Over 12.5% of people sent the
 text „stop‟ to 20546
                         • 25% bought Bulmers at the pub           Trainline app clicked to download it.
                           after they got the text.



                                                             6
Exploiting the opportunity in Brazil leveraging on our
      assets and our know-how built in Europe
      A high potential market in LATAM
           Overall Advertising Market size €15 Bn*

             • 14% growth in 2011**

             • Brazil ranked 2nd in forecast Ad growth**                                   Advertising business to
                                                                                           launch and drive:
             • Online market opportunity > €1.5 Bn***
                                                                                            Pure Media products
             • Significant opportunity with 75m mobile                                      Loyalty Products
               customers in Brazil
                                                                                            Bulk
             • Terra well positioned for Online, mobile lacks
                                                                                            Other digital services
               development
                                                                                            Online
           First mover advantage in LATAM region,
            leveraging on experience and success in Europe

           Brazil as a springboard for LATAM




*Group M, July 2011 (converted using €1.25/ £1)   ** Zenith Optimedia, June 2012   *** Magnaglobal, June 2011 (converted using €1.25/ £1)
                                                                                      7
A unique opportunity to re-define the end-to-end
           advertising, m-commerce and „360 experience‟

                      Offers & Coupons                                                                Product Information
                                                       Bringing new            Decrease Costs,
            Leveraging customer knowledge,            customers to the       Increase Campaign    Discovering new products, from
            providing them offers on products            merchants              effectiveness        price comparison, context
                   driven by merchants                                                              awareness or other criteria




                                                                    Telefónica:
                             Advertising                             Wallet &                         Financial Services
                                                                    Advertising



                      Loyalty & Rewards                                                                     Payment
                                                   Engage the loyalty          Remote Payments
                 Granting customer direct            of the current            allows new sales   Enabling payments, both online
            relationship, loyalty and retention,      customers                  channels out     and offline, via mobile and web
                                                                                   of stores
              enabling premium experiences



Source: Forrester Research

                                                                         8
Global Advertising conclusions

   The Advertising market is changing and Telefónica is well positioned within the new
    „Data Environment‟

   Telefónica has a range of assets to provide scale, targeting and points of difference for
    the advertising sector

   We have learned from experience and capabilities are in place to scale and harness the
    opportunity

   We are focusing first on the highest growth markets within our core geographies, like
    Brazil, with platforms to help provide scale & offer OTT opportunities

   Ultimately, Advertising can leverage from this scale, range of products and our deep
    knowledge of our customers to create more value with a targeted, end-to-end solution



                                               9
Get in touch
Explore our Hub: http://www.telefonica.com/digitalhub
Track us on Twitter: http://www.twitter.com/tefdigital
Watch our latest videos: http://www.youtube.com/telefonicadigital
Look us up on LinkedIn: http://www.linkedin.com/company/telef-nica-digital




                                                 10

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Mobile advertising market insight

  • 1. - Foundations built to seize the high growth opportunity Points of difference Product differentiation  beyond connectivity  Market strength - Consumer  Service provisioning capability Leading OBs 2015 Revenue target Financial Services + Advertising* €Bn 0.8-1.1 *According to guidance criteria MR. SHAUN GREGORY 1
  • 2. The advertising landscape has changed Source: Luma Partners 2
  • 3. There is massive potential for mobile advertising - spend significantly lags time spent on device Value shifting capability Room to grow 2011 US Ad Spend Consumer Time Spent by Media type 3
  • 4. We have a range of assets to leverage - focusing on our main point of differentiation: Mobile Our aim: create value for our customers and the whole ecosystem, fulfilling the needs of advertisers & agencies DTH Pay TV OTT IPTV Video distribution With a potential reach of close to 1Bn people Mobile Online New Communication services 4
  • 5. Our capabilities are in place to drive sustained global mobile advertising growth A business gaining traction in the UK & globally… …with an ambitious global roll out plan Milestones: Products & Platforms 2012 TEF in EU  23 M customers opted-in across Europe • Messaging  Global trading deals in place • Display  €60 M revenues run rate in the UK • Loyalty Platform Capabilities: • Global Platform  Leveraging customer data and location to develop highly targeted advertising  Advanced advertising loyalty platform Products & Platforms LATAM Results: • Sponsored calls  UK “Click Through Rate” ~2.05% (over 2x • Messaging estimated market average) • Display  Priority moments average redemption rate 41% • Loyalty Platform 2012 2013  Brazil sponsored calls showing CTR of 7.4% • Global Platform 5
  • 6. Customer examples Messaging Priority Moments Pizza Hut House of Fraser •Mobile messaging was the No. 1 • 17,000 Priority Moments performing media redemptions over 4 weeks •142% more efficient in delivering • Combining Priority Moments with Incremental Sales Revenue than location based messaging we the campaign average doubled this redemption figure •4.4x more efficient than TV Location Based Messaging Click to App Why not come in and enjoy a Bulmers Trainline • Targeting iPhone users, living in the refreshing pint of Bulmers at the Old Crown. Check out • Targeting 18-34 year old men, other locations here http://www.useyourl less than 1.5 miles away from a South East London commuter belt. ocal.com using the Bulmers local pub that sold Bulmers. guide. Terms apply. To stop O2 More, • Over 12.5% of people sent the text „stop‟ to 20546 • 25% bought Bulmers at the pub Trainline app clicked to download it. after they got the text. 6
  • 7. Exploiting the opportunity in Brazil leveraging on our assets and our know-how built in Europe A high potential market in LATAM  Overall Advertising Market size €15 Bn* • 14% growth in 2011** • Brazil ranked 2nd in forecast Ad growth** Advertising business to launch and drive: • Online market opportunity > €1.5 Bn***  Pure Media products • Significant opportunity with 75m mobile  Loyalty Products customers in Brazil  Bulk • Terra well positioned for Online, mobile lacks  Other digital services development  Online  First mover advantage in LATAM region, leveraging on experience and success in Europe  Brazil as a springboard for LATAM *Group M, July 2011 (converted using €1.25/ £1) ** Zenith Optimedia, June 2012 *** Magnaglobal, June 2011 (converted using €1.25/ £1) 7
  • 8. A unique opportunity to re-define the end-to-end advertising, m-commerce and „360 experience‟ Offers & Coupons Product Information Bringing new Decrease Costs, Leveraging customer knowledge, customers to the Increase Campaign Discovering new products, from providing them offers on products merchants effectiveness price comparison, context driven by merchants awareness or other criteria Telefónica: Advertising Wallet & Financial Services Advertising Loyalty & Rewards Payment Engage the loyalty Remote Payments Granting customer direct of the current allows new sales Enabling payments, both online relationship, loyalty and retention, customers channels out and offline, via mobile and web of stores enabling premium experiences Source: Forrester Research 8
  • 9. Global Advertising conclusions  The Advertising market is changing and Telefónica is well positioned within the new „Data Environment‟  Telefónica has a range of assets to provide scale, targeting and points of difference for the advertising sector  We have learned from experience and capabilities are in place to scale and harness the opportunity  We are focusing first on the highest growth markets within our core geographies, like Brazil, with platforms to help provide scale & offer OTT opportunities  Ultimately, Advertising can leverage from this scale, range of products and our deep knowledge of our customers to create more value with a targeted, end-to-end solution 9
  • 10. Get in touch Explore our Hub: http://www.telefonica.com/digitalhub Track us on Twitter: http://www.twitter.com/tefdigital Watch our latest videos: http://www.youtube.com/telefonicadigital Look us up on LinkedIn: http://www.linkedin.com/company/telef-nica-digital 10