2. • ISO (International Organization for Standardization) is
the world’s largest developer of voluntary International
Standards.
• Founded in 1947. Head Quartered in Geneva
• Specifies standards for products and services
• Shares good practice to make industry more efficient and
effective.
• Published more than 19,500 International Standards
covering almost all aspects of technology and business.
• Source: ISO website
3. • Addresses various aspects of Quality Management
• Standards provide guideline to organizations develop products
and services to consistently meet customer’s requirements, and
improve Quality.
• Various standards in the ISO 9000 family:
o ISO 9001:2008 - sets out the requirements of a quality
management system
o ISO 9000:2005 - covers the basic concepts and language
o ISO 9004:2009 - focuses on how to make a quality management
system more efficient and effective
o ISO 19011:2011 - sets out guidance on internal and external audits
of quality management systems
ISO 9001: QMS for companies creating new products.
ISO 9002: Similar to ISO 9001, excluding creation of new
products.
ISO 9003: for quality assurance in final inspection and test
of finished product
4. Top 10 countries for ISO 9001 certificates - 2010
Rank Country
No. of
certificates
1 China 2,97,037
2 Italy 1,38,892
3 Russian Federation 62,265
4 Spain 59,854
5 Japan 59,287
6 Germany 50,583
7 United Kingdom 44,849
8 India 33,250
9 USA 25,101
10 Korea, Republic of 24,778
ISO does not certify organizations itself. Numerous certification bodies exist,
which audit organizations and issue ISO 9001 compliance certificates.
5. • An environmental standard developed to check the rapid
growth of environmental pollution.
• The certification was started in 1992 to – as a result of
Uruguay round of the GATT negotiations and the Rio
Summit on the Environment.
• The standards in the ISO 14000 family, includes:
ISO 14001:2004 :EMS-- Requirements with guidance for use .
Its usage can provide assurance to management and
employees as well as external stakeholders that
environmental impact is being measured and improved.
ISO 14004:2004 :EMS– Provides general guidelines on
principles, systems and support techniques
6. • The benefits of using ISO 14001:2004 can include:
Reduced cost of waste management
Savings in consumption of energy and materials
Improved corporate image among regulators,
customers and the public
7. ISO 14000 is similar to ISO 9000 quality management
in that both pertain to the process of how a product is
produced, rather than to the product itself.
As with ISO 9000, certification is performed by third-
party organizations rather than being awarded by
ISO directly. Whereas ISO 14000 standards, is
voluntary
The ISO 19011 audit standard applies when auditing
for both 9000 and 14000 compliance at once.
8. Success Depends on :
Commitment of senior management to monitor, control,
and improve quality.
How well the ISO system integrates into current business
practices.
How well the ISO system focuses on improving the
customer experience.
Criticism :
Certifications are in fact often based on customer
contractual requirements rather than a desire to actually
improve quality.
Amount of money, time, and paperwork required for
registration
Prone to failure when a company is interested in
certification before quality
