This document presents findings from a study conducted by Ipsos for Unilever on relaunching the Surf Excel brand in Sri Lanka. Key findings include:
1) The concept of "purifying" clothes by removing pollution residues was not well understood by non-buyers of the brand, though buyers understood the linkage to some extent.
2) Non-buyers responded favorably to messaging around general cleaning and stain removal for the current brand but did not understand or connect the "purifies" messaging for the relaunch concept.
3) Spontaneous mentions of likes from non-buyers focused on general cleaning performance and the lily fragrance of the relaunch