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© Ipsos | CMI Surf Restage SL HV | 21-006458-01 | April 2021 | Version 1 | Public | Internal/Client Use Only | Strictly Confidential
RELAUNCH FOR
SURF EXCEL IN
SRI LANKA
Prepared for : Saurobh Medda, Unilever
Prepared by: Ipsos
April 2021
© Ipsos | CMI Surf Restage SL HV | 21-006458-01 | April 2021 | Version 1 | Public | Internal/Client Use Only | Strictly Confidential
The key benefit of general cleaning
has landed, but stain removal and
the overarching idea of purification
(beyond cleaning, purifies) has not
landed well. Buyers have understood
the linkage of ‘purifies’ to ‘pollution
residues’ to some extent but non-
buyers have not understood it well.
2
Purify (XN81)
© Ipsos | CMI Surf Restage SL HV | 21-006458-01 | April 2021 | Version 1 | Public | Internal/Client Use Only | Strictly Confidential
3
Performance of Restages vs. Current Brand buyers Brand non-buyers
Purify Current Purify Current
XN81 (F) AL21 (A) XN81 (N) AL21 (H)
Base: All Respondents 107 106 101 102
Cleaning
Cleans clothes thoroughly 4.39A 4.22 4.17 4.17
Removes stains easily 4.32 4.18 4.18 4.19
Removes a range stubborn stains 4.28a 4.11 4.13 4.16
Removes tough dirt well 4.21 4.08 4.00 4.05
Remove stains first time 4.32A 4.13 4.08 4.11
Fragrance
Has a great fragrance 4.33 4.20 4.07 4.12
Leaves a long-lasting fragrance on clothes 4.25 4.12 3.98 4.09
Clothes care
Keeps colored clothes looking bright 4.3A 4.08 4.03 4.09
Is gentle on clothes (Is not harsh on clothes) 4.27 4.16 3.95 4.08
Keeps clothes new for longer 4.28a 4.13 3.95 4.00
Brand perception
Is an innovative brand 4.30 4.19 4.10 4.14
Cares for the environment (Is environment friendly) 4.21a 4.04 3.87 3.96
Believes that children develop best when they're free to get dirty 4.23 4.16 3.89 4.04
Is worth paying more for 4.15 3.99 3.74 3.67
Value for money Is good value For Money 4.21 4.10 3.91 3.75
Effort
Reduces effort in laundry process 4.36A 4.16 4.00 4.09
Is easy to rinse out 4.21a 4.06 4.01 4.02
Hands care Does not cause skin irritation 4.17 4.07 3.80 3.99
Loss @ 95% Loss @ 90% Win @ 90% Win @ 95%
Brand buyers have responded favourably to the ‘Purify’ concept
Parity performance observed among non-buyers.
© Ipsos | CMI Surf Restage SL HV | 21-006458-01 | April 2021 | Version 1 | Public | Internal/Client Use Only | Strictly Confidential
4 Font sizereflects Total Word Strength
within the concept
Most Relevant
Avg Max None
6% 50% 9%
Current (AL21)
SURF EXCEL WITH ALOE GENTLE HANDS
TOUGH STAINS When it to laundry detergents get strong harsh my hands
gentle unsatisfactory clean wish was a detergent that gave both Surf Excel with Aloe It has formulation
specially designed to be gentle hands contains Aloe extracts be gentle skin hands don't f eel rough
af ter washing clothes You get perfect stain removal hands care Tough stains Gentle
Hands NOT JUST REMOVES STAINS IS GENTLE HANDS! MRP in LKR 30 10 60 250 99 500
160 1000 280 550
Most Relevant
Avg Max None
5% 47% 9%
Current (AL21)
SURF EXCEL WITH ALOE GENTLE HANDS
TOUGH STAINS When it to laundry detergents get strong harsh my
hands gentle unsatisfactory clean wish was a detergent that gave both Surf Excel with Aloe It
has formulation specially designed to be gentle hands contains Aloe extracts be gentle
skin hands don't feel rough after washing clothes You get perfect stain removal hands care
Tough stains Gentle Hands NOT JUST REMOVES STAINS IS GENTLE HANDS! MRP in LKR 30
10 60 250 99 500 160 1000 280 550
Brand Buyers
Brand Non-Buyers
Non buyers have picked the ‘superior clean purifies’ as relevant but relatively lower
pickup as compared to buyers.
Avg Max None
5% 48% 7%
Most Relevant
Purify (XN81) - Restage
NEW SURF EXCEL SUPERIOR CLEAN
PURIFIES YOUR Clothes not only acquire stains layers residue daily
pollution dust and sweat that stuck deep fabric strands While my clothes look and smell good
are truly clean? detergent powder givecomplete clean not superficial New Surf Excel with
PuriCleanse formula cleans clothes thoroughly by removing stains and residues
pollution sweat giving long lasting lily fresh fragrance It doesn't just clean
completely purifies clothes PuriCleanse formula Long lasting lily fresh
fragrance Purifies Clothes 30 10 60 20 120 50 250 99 500 160 1000 280 2000 550
+
Avg Max None
7% 35% 8%
Most Relevant
Purify (XN81) - Restage
SURF EXCEL SUPERIOR CLEAN PURIFIES
Clothesnot only acquire stainslayers residue daily pollution dust and
sweat that stuck deep fabric strands While my clotheslookand smell good are truly clean? want detergent
powder give complete clean not superficial New Surf Excel PuriCleanse formula cleansclothesthoroughly
removing stains residues pollution sweatgiving long lasting lily fresh
fragrance completely purifiesclothesPuriCleanse formula Long lasting
lily fresh fragrance Purifies Clothes30 10 60 20 120 50 250 99
500 160 1000 280 2000 550
-
48%
35%
© Ipsos | CMI Surf Restage SL HV | 21-006458-01 | April 2021 | Version 1 | Public | Internal/Client Use Only | Strictly Confidential Font sizereflects Total Word Strength
within the concept
Newand Different
Avg Max None
1% 8% 76%
Current (AL21)
SURF EXCEL WITH ALOE GENTLE HANDS TOUGH
STAINS When it to laundry detergents get strong harsh my hands gentle unsatisfactory clean wish was a detergent that
gave both Surf Excel with Aloe It has formulation specially designed to be gentle hands contains
Aloe extracts be gentle skin hands don't feel rough after w ashing clothes You get perfect stain removal hands
care Tough stains Gentle Hands NOT JUST REMOVES STAINS IS GENTLE
HANDS! MRP in LKR 30 10 60 250 99 500 160 1000 280 550
Newand Different
Avg Max None
1% 5% 77%
Current (AL21)
SURF EXCEL WITHALOE GENTLE HANDS
TOUGH STAINS When to detergents get strong harshmy hands
unsatisfactory clean wish there was a detergent that gave both Surf Excel with Aloe
has formulation specially designed be gentle hands Aloe
extracts begentle skin hands don't feel rough while after washing clothes You get
perfect stain removal hands care Toughstains Gentle Hands NOT JUST
REMOVES STAINS IS GENTLE HANDS! 30 10 500 160 1000 280 2000 550
Brand Buyers
Brand Non-Buyers
Avg Max None
2% 23% 57%
New and Different
Purify (XN81) - Restage
NEW SURF EXCEL SUPERIOR CLEAN PURIFIES YOUR Clothes not only
acquire stains layers residue daily pollution dust and sweat that stuck deep fabric strands While
my clothes look and smell good are truly clean?detergent powder give complete clean not superficial New Surf
Excel with PuriCleanse formula cleans clothes thoroughly by
removing stains and residues pollutionsweat givinglong lasting lilyfresh fragrance It
doesn't just clean completely purifies clothes PuriCleanse formula Long lasting lily fresh
fragrance Purifies Clothes 30 10 60 20 120 50 250 99 500 160 1000 280 2000 550
=
Avg Max None
3% 25% 45%
New and Different
Purify (XN81) - Restage
SURF EXCEL SUPERIOR CLEAN PURIFIES Clothes not only acquire stains layers
residue daily pollution dust and sw eat that stuck deep fabric strands While my clothes
look and smell good are truly clean? w ant detergent pow der give complete clean not superficial New
Surf Excel PuriCleanse formula cleans clothes thoroughly removing
stains residues pollution sw eat giving long lasting lily fresh fragrance completely purifies clothes
PuriCleanse formula Long lasting lily fresh
fragrance Purifies Clothes 30 10 60 20 120 50 250 99 500 160 1000 280
2000 550
=
Consumers have found both PuriCleanse formula and lily fresh fragrance as unique
5
© Ipsos | CMI Surf Restage SL HV | 21-006458-01 | April 2021 | Version 1 | Public | Internal/Client Use Only | Strictly Confidential
6 Font sizereflects Total Word Strength
within the concept
Strong headline pickup observed but the pickup of other elements residues, sweat
& pollution are not that strong. Parallelly, lily fresh fragrance gets stronger pickup,
possibly digressing the initial line of thought around Purifies
Avg Max None
7% 35% 8%
Most Relevant
Purify (XN81) - Restage
SURF EXCEL SUPERIOR CLEAN PURIFIES
Clothesnot only acquire stainslayers residue daily pollution dust and
sweat that stuck deep fabric strands While my clotheslookand smell good are truly clean? want detergent
powder give complete clean not superficial New Surf Excel PuriCleanse formula cleansclothesthoroughly
removing stains residues pollution sweat giving long lasting lily fresh
fragrance completely purifiesclothesPuriCleanse formula Long lasting
lily fresh fragrance Purifies Clothes30 10 60 20 120 50 250 99
500 160 1000 280 2000 550
-
35%
Brand Non-Buyers
© Ipsos | CMI Surf Restage SL HV | 21-006458-01 | April 2021 | Version 1 | Public | Internal/Client Use Only | Strictly Confidential
7
The main idea of purifies clothes has not landed well among non-buyers.
% Pickup as relevant from main benefits Non-buyers
Headline
SUPERIOR 24
CLEAN 22
PURIFIES 34
Clothes 6.9
Main benefit
part of the
concept
New 0
Surf 2
Excel 4
PuriCleanse 7.9
Formula 5.9
Cleans 7.9
Clothes 7.9
Thoroughly 6.9
Removing 10.9
Stains 7.9
Residues 10.9
Pollution 10.9
sweat 11.9
giving 5.9
long 9.9
lasting 7.9
lily 13.9
fresh 13.9
fragrance 9.9
It 0
doesn't 0
just 0
clean 0
completely 4
purifies 4
clothes 2
Consumers have completely missed the linkage
between ‘removing stain, stuck residue of pollution
sweat’ and
‘It doesn’t clean but completely purifies clothes’.
© Ipsos | CMI Surf Restage SL HV | 21-006458-01 | April 2021 | Version 1 | Public | Internal/Client Use Only | Strictly Confidential
CONCEPT EVALUATOR–Purify
Main benefitspickedas most relevant
Non-Buyers
Figures are in %
Clean/stain removal 37
Superior clean 23
Removes stains 12
Residue of pollution and sweat 13
Any fragrance 35
Fresh 12
Fragrance 22
Any Puriclense formula 26
Puricleanse 18
Formula 18
Puricleanse 8
Formula 6
The key benefit of general cleaning has landed, but stain removal and the overarching
idea of purification (beyond cleaning, purifies) has not landed. As against this, the
functional benefits of stain removal and gentle on hands are landing for current.
CONCEPT EVALUATOR–Current
Main benefitspickedas most relevant
Non-Buyers
Figures are in %
Anystain removal 57
Tough 43
Stains 47
Stain removal 6
Tough stains 5
Any Gentle on hands 54
Gentle 43
Hands 34
Gentle 10
Hands 7
The numbers are in %
42% of buyers have picked the
cleaning message
8
© Ipsos | CMI Surf Restage SL HV | 21-006458-01 | April 2021 | Version 1 | Public | Internal/Client Use Only | Strictly Confidential
‘The idea of purification of ‘residues of pollution’ is relevant if landed adequately as
required.
Significantly higher @95%
LOC than Non-converters
Differentiation 6.33 6.06 6.38 6.05
Not picked
‘ removes
stains’
Picked
‘removes
stains’
Picked
‘residues of
pollution’
Relevance
Base 12* 89
6.42 5.65
Base 13* 87
Not picked
‘residues of
pollution’
Relevance
Differentiation
6.46 5.64
Significantly higher @90%
LOC than Non-converters
Removes satins’& ‘residue of pollution’
messages resonate well with buyers as
well.
Brand Non-Buyers
Purify
Brand Non-Buyers
Purify
*Low base
9
Relevance
Base 26* 75
6.14 5.63
Brand Non-Buyers
Purify
Picked ‘Puri
cleanse
formula’
Not Picked
‘Puri cleanse
formula’
Differentiation 6.45 5.99
© Ipsos | CMI Surf Restage SL HV | 21-006458-01 | April 2021 | Version 1 | Public | Internal/Client Use Only | Strictly Confidential
Spontaneous Likes Brand Non-buyers
Purify Current
XN81 (N) AL21 (H)
Base: All Respondents 101 102
Any Likes(Net) 99 100
Cleaning (net) 76H 53
Removes stubborn stains/Removes hard stains/Removes tough stains 8 10
Cleans the dirt well/Cleans well/Removes dirt/Clean clothes 36H 13
Tough on stains - 5N
Cleans the stains well/Removes stains 17 23
It is giving a perfect cleanliness to the clothes 8H 1
Puri cleanse formula 7 1
Removes sweat stains 3 0
Superior clean 7H -
Fragrance (net) 74H 13
Good fragrance 7 7
Fresh smell 4H -
Floral fragrance 11H 1
Long lasting floral fragrance 5H -
Lily smell 26H -
Removes sweat 7H -
Long lasting LILY fragrance 13H -
Handscare (net) 6 66N
Clothescare (net) 25H
Economy (net) 6h 1
Lather (net) 1 2
Packaging (net) 20H 8
Product general (net) 11 55N
Cleans clothes
and removes
tough dirt and
stains
They like lily
fragrance & long
lastingness of it!
Non-buyers have mainly mentioned likes about general cleaning and lily fragrance.
No likes around purification and removal of pollution residues.
© Ipsos | CMI Surf Restage SL HV | 21-006458-01 | April 2021 | Version 1 | Public | Internal/Client Use Only | Strictly Confidential
12
Action standards unmet. The concepts need re-work, before moving ahead into a
full mix test.
- ‘Non buyers have picked the ‘superior clean purifies’ as relevant but relatively lower pickup as compared to
buyers.
- Strong headline pickup observed but the pickup of other elements residues, sweat & pollution are not that
strong. Parallelly, lily fresh fragrance gets stronger pickup, possibly digressing the initial line of thought
around Purifies
- Thus, consumers have completely missed the linkage between ‘removing stain, stuck residue of pollution
sweat’ and ‘It doesn’t clean but completely purifies clothes
- ‘The idea of purification of ‘residues of pollution’ is relevant if landed adequately as required and the RTB of
PuriCleanse formula is equipped to drive this
- While Lily fresh fragrance gets stronger pickup, overall landing of fragrance as one of the functional benefit is
not as strong as Current concept benefits
© Ipsos | CMI Surf Restage SL HV | 21-006458-01 | April 2021 | Version 1 | Public | Internal/Client Use Only | Strictly Confidential
Recommendation
13
- Need to establish the benefit of purification by landing the elements of sweat, pollution, residues more
strongly: amplify these elements in the concept as well as through visuals
- Drive attention to the key essence of the concept: purification ie stain removal + purify : this should be done
by making the concept more single minded on Purification, leveraging various elements in the concept like
background and visuals to support this proposition
- Work on further strengthening Long lasting fragrance in addition to the above optimisation suggestions as it a
top appeal driver amongst non buyer
-
© Ipsos | CMI Surf Restage SL HV | 21-006458-01 | April 2021 | Version 1 | Public | Internal/Client Use Only | Strictly Confidential
The main benefit of bright clean
and LLF in 1 product drive value
perceptions. However, there is a
scope to improve bright clean
and LLF perceptions among
non-buyers with a stronger RTB.
Reconsider the RTB, those who
pickup Acti-bloom, relevance
and benefit doesn’t seem to be
better
14
Acti Bloom (QP43)
© Ipsos | CMI Surf Restage SL HV | 21-006458-01 | April 2021 | Version 1 | Public | Internal/Client Use Only | Strictly Confidential
15 Font sizereflects Total Word Strength
within the concept
15
Most Relevant
Avg Max None
6% 50% 9%
Current (AL21)
SURF EXCEL WITH ALOE GENTLE HANDS
TOUGH STAINS When it to laundry detergents get strong harsh my hands
gentle unsatisfactory clean wish was a detergent that gave both Surf Excel with Aloe It has formulation
specially designed to be gentle hands contains Aloe extracts be gentle skin hands don't f eel rough
af ter washing clothes You get perfect stain removal hands care Tough stains Gentle
Hands NOT JUST REMOVES STAINS IS GENTLE HANDS! MRP in LKR 30 10 60 250 99 500
160 1000 280 550
Most Relevant
Avg Max None
5% 47% 9%
Current (AL21)
SURF EXCEL WITH ALOE GENTLE HANDS
TOUGH STAINS When it to laundry detergents get strong harsh my
hands gentle unsatisfactory clean wish was a detergent that gave both Surf Excel with Aloe It
has formulation specially designed to be gentle hands contains Aloe extracts be gentle
skin hands don't feel rough after washing clothes You get perfect stain removal hands care
Tough stains Gentle Hands NOT JUST REMOVES STAINS IS GENTLE HANDS! MRP in LKR 30
10 60 250 99 500 160 1000 280 550
Brand Buyers
Brand Non-Buyers
LLF has been picked-up as more relevant among non-buyers. However, white rose
fragrance has low pick-up.
Most Relevant
Avg Max None
6% 48% 13%
NEW SURF EXCEL SUPERIOR BRIGHT CLEAN
AND LONG LASTING FRAGRANCE 1
PRODUCT In humid climate clothes stains & sweat marks makes dull and losefreshness Hence
only need superior clean keeps clothes bright long lasting fragrance Detergent brands promise good
f ragrance clean get multiple benefits in one product New Surf Excel with Acti-Bloom formula Its
actively removes stains delivers brightness & long lasting whiterose fragrance your clothes get
all you in one product Acti-Bloom formulaLong lasting White Rose f ragrance
Superior Clean 30 10 60 20 120 50 250 99 500 160 1000 280 2000 550
=
Most Relevant
Avg Max None
6% 44% 13%
NEW SURF EXCEL SUPERIOR BRIGHT
CLEAN AND LONG LASTING FRAGRANCE 1
PRODUCT In humid climate clothes stains & sweat marks makes dull and lose freshness Hence
only need superior cleankeeps clothes bright long lasting fragrance Detergent brands promise good
fragrance clean get multiple benefits in one product New Surf Excel with Acti-Bloom formula Its
actively removes stains delivers brightness & long lasting whiterose fragrance your clothes get all
y ou in one product Acti-Bloom formula Long lasting White Rose fragrance
Superior Clean 30 10 60 20 120 50 250 99 500 160 1000 280 2000 550
Acti Bloom (AB) (QP43) - Restage
=
Acti Bloom (AB) (QP43) - Restage
© Ipsos | CMI Surf Restage SL HV | 21-006458-01 | April 2021 | Version 1 | Public | Internal/Client Use Only | Strictly Confidential
16
Removes stains easily
Is an innovative brand
Keeps coloured clothes looking bright
Is gentle on clothes
Cleans clothes thoroughly
Increasing
order
of
importance
Attributesstrongly correlatedto Relevance at
buyers level
Is good value for money
Is worth paying more for
Is easy to rinse out
Cares for the environment
Is gentle on clothes
Increasing
order
of
importance
Attributesstrongly correlatedto Relevance at
non-buyers level
This particular concept seem to be driving VFM perceptions through the promise of
LLF and brightness in 1 product. The insight is rooted in the benefit of having “2
products in one” and that has helped drive relevance.
© Ipsos | CMI Surf Restage SL HV | 21-006458-01 | April 2021 | Version 1 | Public | Internal/Client Use Only | Strictly Confidential Font sizereflects Total Word Strength
within the concept
Newand Different
Avg Max None
1% 8% 76%
Current (AL21)
SURF EXCEL WITH ALOE GENTLE HANDS TOUGH
STAINS When it to laundry detergents get strong harsh my hands gentle unsatisfactory clean wish was a detergent that
gave both Surf Excel with Aloe It has formulation specially designed to be gentle hands contains
Aloe extracts be gentle skin hands don't feel rough after w ashing clothes You get perfect stain removal hands
care Tough stains Gentle Hands NOT JUST REMOVES STAINS IS GENTLE
HANDS! MRP in LKR 30 10 60 250 99 500 160 1000 280 550
Newand Different
Avg Max None
1% 5% 77%
Current (AL21)
SURF EXCEL WITHALOE GENTLE HANDS
TOUGH STAINS When to detergents get strong harshmy hands
unsatisfactory clean wish there was a detergent that gave both Surf Excel with Aloe
has formulation specially designed be gentle hands Aloe
extracts begentle skin hands don't feel rough while after washing clothes You get
perfect stain removal hands care Toughstains Gentle Hands NOT JUST
REMOVES STAINS IS GENTLE HANDS! 30 10 500 160 1000 280 2000 550
Brand Buyers
Brand Non-Buyers
New and Different
Avg Max None
2% 19% 63%
Acti Bloom (QP43) - Restage
NEW SURF EXCEL SUPERIOR BRIGHT CLEAN AND LONG LASTING
FRAGRANCE 1 PRODUCT In humid climate clothes stains & sweat marks makes dull and lose
freshness Henceonly need superior cleankeeps clothes bright long lasting fragrance Detergent brands promise
good f ragrance clean get multiple benefits in one product New Surf Excel with Acti-Bloom
formula Its actively removes stains delivers brightness & long lasting white rose
fragrance your clothes get all you in one productActi-Bloom formula Long
lasting White Rose fragrance Superior Clean 30 10 60 20
120 50 250 99 500 160 1000 280 2000 550
=
New and Different
Avg Max None
3% 18% 56%
Acti Bloom (QP43) - Restage
NEW SURF EXCEL SUPERIOR BRIGHT CLEAN AND LONG
LASTING FRAGRANCE 1 PRODUCT In our humid climate clothes
stains & sweat marks makes dull and lose freshness Hence need superior clean keeps clothes bright long lasting fragrance promise good fragrance clean I get these multiple benefits in one
product Surf Excel with Acti-Bloom formula actively removes stains delivers brightness & long lasting white rose fragrance your
clothes get all in one product Acti-Bloom formula Long lasting
White Rose fragrance Superior Clean 30 10 60 20 120 50 250 99 500
160 1000 280 2000 550
=
Acti-Bloom and the promise of two benefits are seen as new & different.
© Ipsos | CMI Surf Restage SL HV | 21-006458-01 | April 2021 | Version 1 | Public | Internal/Client Use Only | Strictly Confidential
18
CONCEPT EVALUATOR–Acti Bloom
Main benefitspickedas most relevant
Non-Buyers
Figures are in %
Long lasting fragrance 44
Fragrance 43
Long 6
lasting 6
Cleaning 47
Bright Clean 45
stain 4
clean 5
AnyActi-Bloom 19
Acti Bloom 7
Acti Bloom 13
Cleaning is landing in the form of “Bright clean”, not stain removal. Fragrance is the
second dominant benefit picked up by non buyers. RTB of Acti bloom has low pickup.
The overall pickup of benefits are low as compared to Current.
CONCEPT EVALUATOR–Current
Main benefitspickedas most relevant
Non-Buyers
Figures are in %
Anystain removal 57
Tough 43
Stains 47
Stain removal 6
Tough stains 5
Any Gentle on hands 54
Gentle 43
Hands 34
Gentle 10
Hands 7
The numbers are in %
© Ipsos | CMI Surf Restage SL HV | 21-006458-01 | April 2021 | Version 1 | Public | Internal/Client Use Only | Strictly Confidential
19
Performance of Restages vs. Current Brand buyers Brand non-buyers
Acti Bloom Current Acti Bloom Current
QP43 (B) AL21 (A) QP43 (J) AL21 (A)
Base: All Respondents 112 106 101 102
Cleaning
Cleans clothes thoroughly 4.25 4.22 4.22 4.17
Removes stains easily 4.31 4.18 4.25 4.19
Removes a range stubborn stains 4.20 4.11 3.98 4.16j
Removes tough dirt well 4.18 4.08 4.02 4.05
Remove stains first time 4.21 4.13 4.15 4.11
Fragrance
Has a great fragrance 4.25 4.20 4.17 4.12
Leaves a long-lasting fragrance on clothes 4.19 4.12 4.05 4.09
Clothes care
Keeps colored clothes looking bright 4.21 4.08 4.08 4.09
Is gentle on clothes (Is not harsh on clothes) 4.26 4.16 4.06 4.08
Keeps clothes newfor longer 4.19 4.13 4.04 4.00
Brand perception
Is an innovative brand 4.22 4.19 4.12 4.14
Cares for the environment (Is environment friendly) 4.05 4.04 3.92 3.96
Believes that children develop best when they're free to get dirty 4.17 4.16 3.97 4.04
Is worth paying more for 4.04 3.99 3.77 3.67
Value for money Is good value For Money 4.09 4.10 3.87 3.75
Effort
Reduces effort in laundry process 4.25 4.16 4.17 4.09
Is easy to rinse out 4.13 4.06 3.99 4.02
Hands care Does not cause skin irritation 4.05 4.07 3.78 3.99j
Loss @ 95% Loss @ 90% Win @ 90% Win @ 95%
As a results, non-buyers recognise the absence of ‘tough stain removal’ benefit in
test concept.
© Ipsos | CMI Surf Restage SL HV | 21-006458-01 | April 2021 | Version 1 | Public | Internal/Client Use Only | Strictly Confidential
20
Likes mentioned by non-buyers are also around cleaning and fragrance but not
stain removal.
SpontaneousLikes Brand buyers Brand Non-buyers
Acti Bloom Current Acti Bloom Current
QP43 (B) AL21 (A) QP43 (J) AL21 (H)
Base: All Respondents 112 106 101 102
Any Likes (Net) 100 100 98 100
Hands care (net) 4 71B 3 66J
Cleaning (net) 76 66 79H 53
Cleans the stains well/Removes stains 18 24 18 23
Cleans the dirt well/Cleans well/Removes dirt/Clean clothes 21 18 27H 13
It is giving a perfect cleanliness to the clothes 10A 2 4 1
Superior clean 12A 0 15H 0
Clothes get brighter 9A 0 8H 0
Tough on stains 0 13B 0 5J
Fragrance (net) 81A 18 72H 13
Clothes care (net) 14 10 15h 7
Economy (net) 6 7F 6h 1
Lather (net) 3 4 4 2
Packaging (net) 13A 2 14 8
Product general (net) 6 55B 3 55J
Has Comfort (Sub net) 1 3 0 0
Eco friendly (Sub net) 0 0 0 0
Water saving(Sub net) 0 0 1 1
Natural ingredients(Sub net) 0 2 0 1
Aloe 1 54 0 53
© Ipsos | CMI Surf Restage SL HV | 21-006458-01 | April 2021 | Version 1 | Public | Internal/Client Use Only | Strictly Confidential
21
Acti-bloom is not equipped to drive relevance or land functional promise.
Need a stronger RTB that can do this
Differentiation
Base 18 82
5.67 6.02
Relevance 4.75 5.88
Selected RTB
Acti Bloom
Not selected RTB
Acti Bloom
Significantly higher @95%
LOC than Non-converters
Keeps colored clothes looking bright 4.00 4.09
Leaves a long-lasting fragrance 4.17 4.03
© Ipsos | CMI Surf Restage SL HV | 21-006458-01 | April 2021 | Version 1 | Public | Internal/Client Use Only | Strictly Confidential
22
‘Bright clean’ drives relevance if picked up; thus merit to strengthen this by
becoming more single minded in terms of key benefit. Connect it with better RTB
that can support the benefit.
Differentiation 6.32 5.78
Not picked
‘Bright clean’
Picked
‘Bright clean ’
Relevance
Base 37 64
6.11 5.53
Brand Non-Buyers
Acti-bloom
Stain
removal
(2%)
Bright
clean
(43%)
2%
© Ipsos | CMI Surf Restage SL HV | 21-006458-01 | April 2021 | Version 1 | Public | Internal/Client Use Only | Strictly Confidential
23
Dial-up LLF perception further with better RTB.
Amplify ‘white rose fragrance’ with better visuals to further improve differentiation
and relevance.
Differentiation 6.21 5.73
Not picked
‘LLF’
Picked
‘LLF ’
Relevance
Base 44 56
5.94 5.53
Brand Non-Buyers
Acti-bloom
Differentiation 6.59 5.86
Not picked
‘White rose
fragrance’
Picked
‘White rose
fragrance ’
Relevance
Base 17 84
6.18 5.65
Brand Non-Buyers
Acti-bloom
© Ipsos | CMI Surf Restage SL HV | 21-006458-01 | April 2021 | Version 1 | Public | Internal/Client Use Only | Strictly Confidential
24
Action standards unmet. The concepts need re-work, before moving ahead into a
full mix test.
The Concept seems to be driving the VFM perceptions which has helped in driving the relevance. The insight
is rooted in the benefit of having “2 products in one” and that has helped drive relevance
Cleaning is landing in the form of “Bright clean”, not stain removal; fragrance is the second dominant benefit
picked by non-buyers. RTB acti-bloom has low pickup.
Overall pickup of functional benefits are low as compared to Current
White Rose fragrance has low pick-up among non-buyers but those who pick-up white rose fragrance have
given higher relevance and differentiation.
RTB of Acti bloom is not able to drive-up the relevance and differentiation, nor support pickup of functional
benefit. Bright clean therefore should be strengthened through an alternate RTB
© Ipsos | CMI Surf Restage SL HV | 21-006458-01 | April 2021 | Version 1 | Public | Internal/Client Use Only | Strictly Confidential
Recommendation
25
- Dial up Bright clean as it has potential to drive relevance: Introduce cues of “Bright clean” and explore an
alternate RTB in order to land this strongly
- Reconsider the RTB of Acti-bloom as the pickup is relatively low and even those who pickup, relevance and
benefit doesn’t seem to be better
- There is a scope to further dial-up LLF perception: Amplify visual cues of ‘white rose fragrance’ to further
improve differentiation and relevance
- Continue with “2 benefits in 1 product” as it is drives value perceptions among non-buyers and thus relevance
Thank You

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  • 1. © Ipsos | CMI Surf Restage SL HV | 21-006458-01 | April 2021 | Version 1 | Public | Internal/Client Use Only | Strictly Confidential RELAUNCH FOR SURF EXCEL IN SRI LANKA Prepared for : Saurobh Medda, Unilever Prepared by: Ipsos April 2021
  • 2. © Ipsos | CMI Surf Restage SL HV | 21-006458-01 | April 2021 | Version 1 | Public | Internal/Client Use Only | Strictly Confidential The key benefit of general cleaning has landed, but stain removal and the overarching idea of purification (beyond cleaning, purifies) has not landed well. Buyers have understood the linkage of ‘purifies’ to ‘pollution residues’ to some extent but non- buyers have not understood it well. 2 Purify (XN81)
  • 3. © Ipsos | CMI Surf Restage SL HV | 21-006458-01 | April 2021 | Version 1 | Public | Internal/Client Use Only | Strictly Confidential 3 Performance of Restages vs. Current Brand buyers Brand non-buyers Purify Current Purify Current XN81 (F) AL21 (A) XN81 (N) AL21 (H) Base: All Respondents 107 106 101 102 Cleaning Cleans clothes thoroughly 4.39A 4.22 4.17 4.17 Removes stains easily 4.32 4.18 4.18 4.19 Removes a range stubborn stains 4.28a 4.11 4.13 4.16 Removes tough dirt well 4.21 4.08 4.00 4.05 Remove stains first time 4.32A 4.13 4.08 4.11 Fragrance Has a great fragrance 4.33 4.20 4.07 4.12 Leaves a long-lasting fragrance on clothes 4.25 4.12 3.98 4.09 Clothes care Keeps colored clothes looking bright 4.3A 4.08 4.03 4.09 Is gentle on clothes (Is not harsh on clothes) 4.27 4.16 3.95 4.08 Keeps clothes new for longer 4.28a 4.13 3.95 4.00 Brand perception Is an innovative brand 4.30 4.19 4.10 4.14 Cares for the environment (Is environment friendly) 4.21a 4.04 3.87 3.96 Believes that children develop best when they're free to get dirty 4.23 4.16 3.89 4.04 Is worth paying more for 4.15 3.99 3.74 3.67 Value for money Is good value For Money 4.21 4.10 3.91 3.75 Effort Reduces effort in laundry process 4.36A 4.16 4.00 4.09 Is easy to rinse out 4.21a 4.06 4.01 4.02 Hands care Does not cause skin irritation 4.17 4.07 3.80 3.99 Loss @ 95% Loss @ 90% Win @ 90% Win @ 95% Brand buyers have responded favourably to the ‘Purify’ concept Parity performance observed among non-buyers.
  • 4. © Ipsos | CMI Surf Restage SL HV | 21-006458-01 | April 2021 | Version 1 | Public | Internal/Client Use Only | Strictly Confidential 4 Font sizereflects Total Word Strength within the concept Most Relevant Avg Max None 6% 50% 9% Current (AL21) SURF EXCEL WITH ALOE GENTLE HANDS TOUGH STAINS When it to laundry detergents get strong harsh my hands gentle unsatisfactory clean wish was a detergent that gave both Surf Excel with Aloe It has formulation specially designed to be gentle hands contains Aloe extracts be gentle skin hands don't f eel rough af ter washing clothes You get perfect stain removal hands care Tough stains Gentle Hands NOT JUST REMOVES STAINS IS GENTLE HANDS! MRP in LKR 30 10 60 250 99 500 160 1000 280 550 Most Relevant Avg Max None 5% 47% 9% Current (AL21) SURF EXCEL WITH ALOE GENTLE HANDS TOUGH STAINS When it to laundry detergents get strong harsh my hands gentle unsatisfactory clean wish was a detergent that gave both Surf Excel with Aloe It has formulation specially designed to be gentle hands contains Aloe extracts be gentle skin hands don't feel rough after washing clothes You get perfect stain removal hands care Tough stains Gentle Hands NOT JUST REMOVES STAINS IS GENTLE HANDS! MRP in LKR 30 10 60 250 99 500 160 1000 280 550 Brand Buyers Brand Non-Buyers Non buyers have picked the ‘superior clean purifies’ as relevant but relatively lower pickup as compared to buyers. Avg Max None 5% 48% 7% Most Relevant Purify (XN81) - Restage NEW SURF EXCEL SUPERIOR CLEAN PURIFIES YOUR Clothes not only acquire stains layers residue daily pollution dust and sweat that stuck deep fabric strands While my clothes look and smell good are truly clean? detergent powder givecomplete clean not superficial New Surf Excel with PuriCleanse formula cleans clothes thoroughly by removing stains and residues pollution sweat giving long lasting lily fresh fragrance It doesn't just clean completely purifies clothes PuriCleanse formula Long lasting lily fresh fragrance Purifies Clothes 30 10 60 20 120 50 250 99 500 160 1000 280 2000 550 + Avg Max None 7% 35% 8% Most Relevant Purify (XN81) - Restage SURF EXCEL SUPERIOR CLEAN PURIFIES Clothesnot only acquire stainslayers residue daily pollution dust and sweat that stuck deep fabric strands While my clotheslookand smell good are truly clean? want detergent powder give complete clean not superficial New Surf Excel PuriCleanse formula cleansclothesthoroughly removing stains residues pollution sweatgiving long lasting lily fresh fragrance completely purifiesclothesPuriCleanse formula Long lasting lily fresh fragrance Purifies Clothes30 10 60 20 120 50 250 99 500 160 1000 280 2000 550 - 48% 35%
  • 5. © Ipsos | CMI Surf Restage SL HV | 21-006458-01 | April 2021 | Version 1 | Public | Internal/Client Use Only | Strictly Confidential Font sizereflects Total Word Strength within the concept Newand Different Avg Max None 1% 8% 76% Current (AL21) SURF EXCEL WITH ALOE GENTLE HANDS TOUGH STAINS When it to laundry detergents get strong harsh my hands gentle unsatisfactory clean wish was a detergent that gave both Surf Excel with Aloe It has formulation specially designed to be gentle hands contains Aloe extracts be gentle skin hands don't feel rough after w ashing clothes You get perfect stain removal hands care Tough stains Gentle Hands NOT JUST REMOVES STAINS IS GENTLE HANDS! MRP in LKR 30 10 60 250 99 500 160 1000 280 550 Newand Different Avg Max None 1% 5% 77% Current (AL21) SURF EXCEL WITHALOE GENTLE HANDS TOUGH STAINS When to detergents get strong harshmy hands unsatisfactory clean wish there was a detergent that gave both Surf Excel with Aloe has formulation specially designed be gentle hands Aloe extracts begentle skin hands don't feel rough while after washing clothes You get perfect stain removal hands care Toughstains Gentle Hands NOT JUST REMOVES STAINS IS GENTLE HANDS! 30 10 500 160 1000 280 2000 550 Brand Buyers Brand Non-Buyers Avg Max None 2% 23% 57% New and Different Purify (XN81) - Restage NEW SURF EXCEL SUPERIOR CLEAN PURIFIES YOUR Clothes not only acquire stains layers residue daily pollution dust and sweat that stuck deep fabric strands While my clothes look and smell good are truly clean?detergent powder give complete clean not superficial New Surf Excel with PuriCleanse formula cleans clothes thoroughly by removing stains and residues pollutionsweat givinglong lasting lilyfresh fragrance It doesn't just clean completely purifies clothes PuriCleanse formula Long lasting lily fresh fragrance Purifies Clothes 30 10 60 20 120 50 250 99 500 160 1000 280 2000 550 = Avg Max None 3% 25% 45% New and Different Purify (XN81) - Restage SURF EXCEL SUPERIOR CLEAN PURIFIES Clothes not only acquire stains layers residue daily pollution dust and sw eat that stuck deep fabric strands While my clothes look and smell good are truly clean? w ant detergent pow der give complete clean not superficial New Surf Excel PuriCleanse formula cleans clothes thoroughly removing stains residues pollution sw eat giving long lasting lily fresh fragrance completely purifies clothes PuriCleanse formula Long lasting lily fresh fragrance Purifies Clothes 30 10 60 20 120 50 250 99 500 160 1000 280 2000 550 = Consumers have found both PuriCleanse formula and lily fresh fragrance as unique 5
  • 6. © Ipsos | CMI Surf Restage SL HV | 21-006458-01 | April 2021 | Version 1 | Public | Internal/Client Use Only | Strictly Confidential 6 Font sizereflects Total Word Strength within the concept Strong headline pickup observed but the pickup of other elements residues, sweat & pollution are not that strong. Parallelly, lily fresh fragrance gets stronger pickup, possibly digressing the initial line of thought around Purifies Avg Max None 7% 35% 8% Most Relevant Purify (XN81) - Restage SURF EXCEL SUPERIOR CLEAN PURIFIES Clothesnot only acquire stainslayers residue daily pollution dust and sweat that stuck deep fabric strands While my clotheslookand smell good are truly clean? want detergent powder give complete clean not superficial New Surf Excel PuriCleanse formula cleansclothesthoroughly removing stains residues pollution sweat giving long lasting lily fresh fragrance completely purifiesclothesPuriCleanse formula Long lasting lily fresh fragrance Purifies Clothes30 10 60 20 120 50 250 99 500 160 1000 280 2000 550 - 35% Brand Non-Buyers
  • 7. © Ipsos | CMI Surf Restage SL HV | 21-006458-01 | April 2021 | Version 1 | Public | Internal/Client Use Only | Strictly Confidential 7 The main idea of purifies clothes has not landed well among non-buyers. % Pickup as relevant from main benefits Non-buyers Headline SUPERIOR 24 CLEAN 22 PURIFIES 34 Clothes 6.9 Main benefit part of the concept New 0 Surf 2 Excel 4 PuriCleanse 7.9 Formula 5.9 Cleans 7.9 Clothes 7.9 Thoroughly 6.9 Removing 10.9 Stains 7.9 Residues 10.9 Pollution 10.9 sweat 11.9 giving 5.9 long 9.9 lasting 7.9 lily 13.9 fresh 13.9 fragrance 9.9 It 0 doesn't 0 just 0 clean 0 completely 4 purifies 4 clothes 2 Consumers have completely missed the linkage between ‘removing stain, stuck residue of pollution sweat’ and ‘It doesn’t clean but completely purifies clothes’.
  • 8. © Ipsos | CMI Surf Restage SL HV | 21-006458-01 | April 2021 | Version 1 | Public | Internal/Client Use Only | Strictly Confidential CONCEPT EVALUATOR–Purify Main benefitspickedas most relevant Non-Buyers Figures are in % Clean/stain removal 37 Superior clean 23 Removes stains 12 Residue of pollution and sweat 13 Any fragrance 35 Fresh 12 Fragrance 22 Any Puriclense formula 26 Puricleanse 18 Formula 18 Puricleanse 8 Formula 6 The key benefit of general cleaning has landed, but stain removal and the overarching idea of purification (beyond cleaning, purifies) has not landed. As against this, the functional benefits of stain removal and gentle on hands are landing for current. CONCEPT EVALUATOR–Current Main benefitspickedas most relevant Non-Buyers Figures are in % Anystain removal 57 Tough 43 Stains 47 Stain removal 6 Tough stains 5 Any Gentle on hands 54 Gentle 43 Hands 34 Gentle 10 Hands 7 The numbers are in % 42% of buyers have picked the cleaning message 8
  • 9. © Ipsos | CMI Surf Restage SL HV | 21-006458-01 | April 2021 | Version 1 | Public | Internal/Client Use Only | Strictly Confidential ‘The idea of purification of ‘residues of pollution’ is relevant if landed adequately as required. Significantly higher @95% LOC than Non-converters Differentiation 6.33 6.06 6.38 6.05 Not picked ‘ removes stains’ Picked ‘removes stains’ Picked ‘residues of pollution’ Relevance Base 12* 89 6.42 5.65 Base 13* 87 Not picked ‘residues of pollution’ Relevance Differentiation 6.46 5.64 Significantly higher @90% LOC than Non-converters Removes satins’& ‘residue of pollution’ messages resonate well with buyers as well. Brand Non-Buyers Purify Brand Non-Buyers Purify *Low base 9 Relevance Base 26* 75 6.14 5.63 Brand Non-Buyers Purify Picked ‘Puri cleanse formula’ Not Picked ‘Puri cleanse formula’ Differentiation 6.45 5.99
  • 10. © Ipsos | CMI Surf Restage SL HV | 21-006458-01 | April 2021 | Version 1 | Public | Internal/Client Use Only | Strictly Confidential Spontaneous Likes Brand Non-buyers Purify Current XN81 (N) AL21 (H) Base: All Respondents 101 102 Any Likes(Net) 99 100 Cleaning (net) 76H 53 Removes stubborn stains/Removes hard stains/Removes tough stains 8 10 Cleans the dirt well/Cleans well/Removes dirt/Clean clothes 36H 13 Tough on stains - 5N Cleans the stains well/Removes stains 17 23 It is giving a perfect cleanliness to the clothes 8H 1 Puri cleanse formula 7 1 Removes sweat stains 3 0 Superior clean 7H - Fragrance (net) 74H 13 Good fragrance 7 7 Fresh smell 4H - Floral fragrance 11H 1 Long lasting floral fragrance 5H - Lily smell 26H - Removes sweat 7H - Long lasting LILY fragrance 13H - Handscare (net) 6 66N Clothescare (net) 25H Economy (net) 6h 1 Lather (net) 1 2 Packaging (net) 20H 8 Product general (net) 11 55N Cleans clothes and removes tough dirt and stains They like lily fragrance & long lastingness of it! Non-buyers have mainly mentioned likes about general cleaning and lily fragrance. No likes around purification and removal of pollution residues.
  • 11. © Ipsos | CMI Surf Restage SL HV | 21-006458-01 | April 2021 | Version 1 | Public | Internal/Client Use Only | Strictly Confidential 12 Action standards unmet. The concepts need re-work, before moving ahead into a full mix test. - ‘Non buyers have picked the ‘superior clean purifies’ as relevant but relatively lower pickup as compared to buyers. - Strong headline pickup observed but the pickup of other elements residues, sweat & pollution are not that strong. Parallelly, lily fresh fragrance gets stronger pickup, possibly digressing the initial line of thought around Purifies - Thus, consumers have completely missed the linkage between ‘removing stain, stuck residue of pollution sweat’ and ‘It doesn’t clean but completely purifies clothes - ‘The idea of purification of ‘residues of pollution’ is relevant if landed adequately as required and the RTB of PuriCleanse formula is equipped to drive this - While Lily fresh fragrance gets stronger pickup, overall landing of fragrance as one of the functional benefit is not as strong as Current concept benefits
  • 12. © Ipsos | CMI Surf Restage SL HV | 21-006458-01 | April 2021 | Version 1 | Public | Internal/Client Use Only | Strictly Confidential Recommendation 13 - Need to establish the benefit of purification by landing the elements of sweat, pollution, residues more strongly: amplify these elements in the concept as well as through visuals - Drive attention to the key essence of the concept: purification ie stain removal + purify : this should be done by making the concept more single minded on Purification, leveraging various elements in the concept like background and visuals to support this proposition - Work on further strengthening Long lasting fragrance in addition to the above optimisation suggestions as it a top appeal driver amongst non buyer -
  • 13. © Ipsos | CMI Surf Restage SL HV | 21-006458-01 | April 2021 | Version 1 | Public | Internal/Client Use Only | Strictly Confidential The main benefit of bright clean and LLF in 1 product drive value perceptions. However, there is a scope to improve bright clean and LLF perceptions among non-buyers with a stronger RTB. Reconsider the RTB, those who pickup Acti-bloom, relevance and benefit doesn’t seem to be better 14 Acti Bloom (QP43)
  • 14. © Ipsos | CMI Surf Restage SL HV | 21-006458-01 | April 2021 | Version 1 | Public | Internal/Client Use Only | Strictly Confidential 15 Font sizereflects Total Word Strength within the concept 15 Most Relevant Avg Max None 6% 50% 9% Current (AL21) SURF EXCEL WITH ALOE GENTLE HANDS TOUGH STAINS When it to laundry detergents get strong harsh my hands gentle unsatisfactory clean wish was a detergent that gave both Surf Excel with Aloe It has formulation specially designed to be gentle hands contains Aloe extracts be gentle skin hands don't f eel rough af ter washing clothes You get perfect stain removal hands care Tough stains Gentle Hands NOT JUST REMOVES STAINS IS GENTLE HANDS! MRP in LKR 30 10 60 250 99 500 160 1000 280 550 Most Relevant Avg Max None 5% 47% 9% Current (AL21) SURF EXCEL WITH ALOE GENTLE HANDS TOUGH STAINS When it to laundry detergents get strong harsh my hands gentle unsatisfactory clean wish was a detergent that gave both Surf Excel with Aloe It has formulation specially designed to be gentle hands contains Aloe extracts be gentle skin hands don't feel rough after washing clothes You get perfect stain removal hands care Tough stains Gentle Hands NOT JUST REMOVES STAINS IS GENTLE HANDS! MRP in LKR 30 10 60 250 99 500 160 1000 280 550 Brand Buyers Brand Non-Buyers LLF has been picked-up as more relevant among non-buyers. However, white rose fragrance has low pick-up. Most Relevant Avg Max None 6% 48% 13% NEW SURF EXCEL SUPERIOR BRIGHT CLEAN AND LONG LASTING FRAGRANCE 1 PRODUCT In humid climate clothes stains & sweat marks makes dull and losefreshness Hence only need superior clean keeps clothes bright long lasting fragrance Detergent brands promise good f ragrance clean get multiple benefits in one product New Surf Excel with Acti-Bloom formula Its actively removes stains delivers brightness & long lasting whiterose fragrance your clothes get all you in one product Acti-Bloom formulaLong lasting White Rose f ragrance Superior Clean 30 10 60 20 120 50 250 99 500 160 1000 280 2000 550 = Most Relevant Avg Max None 6% 44% 13% NEW SURF EXCEL SUPERIOR BRIGHT CLEAN AND LONG LASTING FRAGRANCE 1 PRODUCT In humid climate clothes stains & sweat marks makes dull and lose freshness Hence only need superior cleankeeps clothes bright long lasting fragrance Detergent brands promise good fragrance clean get multiple benefits in one product New Surf Excel with Acti-Bloom formula Its actively removes stains delivers brightness & long lasting whiterose fragrance your clothes get all y ou in one product Acti-Bloom formula Long lasting White Rose fragrance Superior Clean 30 10 60 20 120 50 250 99 500 160 1000 280 2000 550 Acti Bloom (AB) (QP43) - Restage = Acti Bloom (AB) (QP43) - Restage
  • 15. © Ipsos | CMI Surf Restage SL HV | 21-006458-01 | April 2021 | Version 1 | Public | Internal/Client Use Only | Strictly Confidential 16 Removes stains easily Is an innovative brand Keeps coloured clothes looking bright Is gentle on clothes Cleans clothes thoroughly Increasing order of importance Attributesstrongly correlatedto Relevance at buyers level Is good value for money Is worth paying more for Is easy to rinse out Cares for the environment Is gentle on clothes Increasing order of importance Attributesstrongly correlatedto Relevance at non-buyers level This particular concept seem to be driving VFM perceptions through the promise of LLF and brightness in 1 product. The insight is rooted in the benefit of having “2 products in one” and that has helped drive relevance.
  • 16. © Ipsos | CMI Surf Restage SL HV | 21-006458-01 | April 2021 | Version 1 | Public | Internal/Client Use Only | Strictly Confidential Font sizereflects Total Word Strength within the concept Newand Different Avg Max None 1% 8% 76% Current (AL21) SURF EXCEL WITH ALOE GENTLE HANDS TOUGH STAINS When it to laundry detergents get strong harsh my hands gentle unsatisfactory clean wish was a detergent that gave both Surf Excel with Aloe It has formulation specially designed to be gentle hands contains Aloe extracts be gentle skin hands don't feel rough after w ashing clothes You get perfect stain removal hands care Tough stains Gentle Hands NOT JUST REMOVES STAINS IS GENTLE HANDS! MRP in LKR 30 10 60 250 99 500 160 1000 280 550 Newand Different Avg Max None 1% 5% 77% Current (AL21) SURF EXCEL WITHALOE GENTLE HANDS TOUGH STAINS When to detergents get strong harshmy hands unsatisfactory clean wish there was a detergent that gave both Surf Excel with Aloe has formulation specially designed be gentle hands Aloe extracts begentle skin hands don't feel rough while after washing clothes You get perfect stain removal hands care Toughstains Gentle Hands NOT JUST REMOVES STAINS IS GENTLE HANDS! 30 10 500 160 1000 280 2000 550 Brand Buyers Brand Non-Buyers New and Different Avg Max None 2% 19% 63% Acti Bloom (QP43) - Restage NEW SURF EXCEL SUPERIOR BRIGHT CLEAN AND LONG LASTING FRAGRANCE 1 PRODUCT In humid climate clothes stains & sweat marks makes dull and lose freshness Henceonly need superior cleankeeps clothes bright long lasting fragrance Detergent brands promise good f ragrance clean get multiple benefits in one product New Surf Excel with Acti-Bloom formula Its actively removes stains delivers brightness & long lasting white rose fragrance your clothes get all you in one productActi-Bloom formula Long lasting White Rose fragrance Superior Clean 30 10 60 20 120 50 250 99 500 160 1000 280 2000 550 = New and Different Avg Max None 3% 18% 56% Acti Bloom (QP43) - Restage NEW SURF EXCEL SUPERIOR BRIGHT CLEAN AND LONG LASTING FRAGRANCE 1 PRODUCT In our humid climate clothes stains & sweat marks makes dull and lose freshness Hence need superior clean keeps clothes bright long lasting fragrance promise good fragrance clean I get these multiple benefits in one product Surf Excel with Acti-Bloom formula actively removes stains delivers brightness & long lasting white rose fragrance your clothes get all in one product Acti-Bloom formula Long lasting White Rose fragrance Superior Clean 30 10 60 20 120 50 250 99 500 160 1000 280 2000 550 = Acti-Bloom and the promise of two benefits are seen as new & different.
  • 17. © Ipsos | CMI Surf Restage SL HV | 21-006458-01 | April 2021 | Version 1 | Public | Internal/Client Use Only | Strictly Confidential 18 CONCEPT EVALUATOR–Acti Bloom Main benefitspickedas most relevant Non-Buyers Figures are in % Long lasting fragrance 44 Fragrance 43 Long 6 lasting 6 Cleaning 47 Bright Clean 45 stain 4 clean 5 AnyActi-Bloom 19 Acti Bloom 7 Acti Bloom 13 Cleaning is landing in the form of “Bright clean”, not stain removal. Fragrance is the second dominant benefit picked up by non buyers. RTB of Acti bloom has low pickup. The overall pickup of benefits are low as compared to Current. CONCEPT EVALUATOR–Current Main benefitspickedas most relevant Non-Buyers Figures are in % Anystain removal 57 Tough 43 Stains 47 Stain removal 6 Tough stains 5 Any Gentle on hands 54 Gentle 43 Hands 34 Gentle 10 Hands 7 The numbers are in %
  • 18. © Ipsos | CMI Surf Restage SL HV | 21-006458-01 | April 2021 | Version 1 | Public | Internal/Client Use Only | Strictly Confidential 19 Performance of Restages vs. Current Brand buyers Brand non-buyers Acti Bloom Current Acti Bloom Current QP43 (B) AL21 (A) QP43 (J) AL21 (A) Base: All Respondents 112 106 101 102 Cleaning Cleans clothes thoroughly 4.25 4.22 4.22 4.17 Removes stains easily 4.31 4.18 4.25 4.19 Removes a range stubborn stains 4.20 4.11 3.98 4.16j Removes tough dirt well 4.18 4.08 4.02 4.05 Remove stains first time 4.21 4.13 4.15 4.11 Fragrance Has a great fragrance 4.25 4.20 4.17 4.12 Leaves a long-lasting fragrance on clothes 4.19 4.12 4.05 4.09 Clothes care Keeps colored clothes looking bright 4.21 4.08 4.08 4.09 Is gentle on clothes (Is not harsh on clothes) 4.26 4.16 4.06 4.08 Keeps clothes newfor longer 4.19 4.13 4.04 4.00 Brand perception Is an innovative brand 4.22 4.19 4.12 4.14 Cares for the environment (Is environment friendly) 4.05 4.04 3.92 3.96 Believes that children develop best when they're free to get dirty 4.17 4.16 3.97 4.04 Is worth paying more for 4.04 3.99 3.77 3.67 Value for money Is good value For Money 4.09 4.10 3.87 3.75 Effort Reduces effort in laundry process 4.25 4.16 4.17 4.09 Is easy to rinse out 4.13 4.06 3.99 4.02 Hands care Does not cause skin irritation 4.05 4.07 3.78 3.99j Loss @ 95% Loss @ 90% Win @ 90% Win @ 95% As a results, non-buyers recognise the absence of ‘tough stain removal’ benefit in test concept.
  • 19. © Ipsos | CMI Surf Restage SL HV | 21-006458-01 | April 2021 | Version 1 | Public | Internal/Client Use Only | Strictly Confidential 20 Likes mentioned by non-buyers are also around cleaning and fragrance but not stain removal. SpontaneousLikes Brand buyers Brand Non-buyers Acti Bloom Current Acti Bloom Current QP43 (B) AL21 (A) QP43 (J) AL21 (H) Base: All Respondents 112 106 101 102 Any Likes (Net) 100 100 98 100 Hands care (net) 4 71B 3 66J Cleaning (net) 76 66 79H 53 Cleans the stains well/Removes stains 18 24 18 23 Cleans the dirt well/Cleans well/Removes dirt/Clean clothes 21 18 27H 13 It is giving a perfect cleanliness to the clothes 10A 2 4 1 Superior clean 12A 0 15H 0 Clothes get brighter 9A 0 8H 0 Tough on stains 0 13B 0 5J Fragrance (net) 81A 18 72H 13 Clothes care (net) 14 10 15h 7 Economy (net) 6 7F 6h 1 Lather (net) 3 4 4 2 Packaging (net) 13A 2 14 8 Product general (net) 6 55B 3 55J Has Comfort (Sub net) 1 3 0 0 Eco friendly (Sub net) 0 0 0 0 Water saving(Sub net) 0 0 1 1 Natural ingredients(Sub net) 0 2 0 1 Aloe 1 54 0 53
  • 20. © Ipsos | CMI Surf Restage SL HV | 21-006458-01 | April 2021 | Version 1 | Public | Internal/Client Use Only | Strictly Confidential 21 Acti-bloom is not equipped to drive relevance or land functional promise. Need a stronger RTB that can do this Differentiation Base 18 82 5.67 6.02 Relevance 4.75 5.88 Selected RTB Acti Bloom Not selected RTB Acti Bloom Significantly higher @95% LOC than Non-converters Keeps colored clothes looking bright 4.00 4.09 Leaves a long-lasting fragrance 4.17 4.03
  • 21. © Ipsos | CMI Surf Restage SL HV | 21-006458-01 | April 2021 | Version 1 | Public | Internal/Client Use Only | Strictly Confidential 22 ‘Bright clean’ drives relevance if picked up; thus merit to strengthen this by becoming more single minded in terms of key benefit. Connect it with better RTB that can support the benefit. Differentiation 6.32 5.78 Not picked ‘Bright clean’ Picked ‘Bright clean ’ Relevance Base 37 64 6.11 5.53 Brand Non-Buyers Acti-bloom Stain removal (2%) Bright clean (43%) 2%
  • 22. © Ipsos | CMI Surf Restage SL HV | 21-006458-01 | April 2021 | Version 1 | Public | Internal/Client Use Only | Strictly Confidential 23 Dial-up LLF perception further with better RTB. Amplify ‘white rose fragrance’ with better visuals to further improve differentiation and relevance. Differentiation 6.21 5.73 Not picked ‘LLF’ Picked ‘LLF ’ Relevance Base 44 56 5.94 5.53 Brand Non-Buyers Acti-bloom Differentiation 6.59 5.86 Not picked ‘White rose fragrance’ Picked ‘White rose fragrance ’ Relevance Base 17 84 6.18 5.65 Brand Non-Buyers Acti-bloom
  • 23. © Ipsos | CMI Surf Restage SL HV | 21-006458-01 | April 2021 | Version 1 | Public | Internal/Client Use Only | Strictly Confidential 24 Action standards unmet. The concepts need re-work, before moving ahead into a full mix test. The Concept seems to be driving the VFM perceptions which has helped in driving the relevance. The insight is rooted in the benefit of having “2 products in one” and that has helped drive relevance Cleaning is landing in the form of “Bright clean”, not stain removal; fragrance is the second dominant benefit picked by non-buyers. RTB acti-bloom has low pickup. Overall pickup of functional benefits are low as compared to Current White Rose fragrance has low pick-up among non-buyers but those who pick-up white rose fragrance have given higher relevance and differentiation. RTB of Acti bloom is not able to drive-up the relevance and differentiation, nor support pickup of functional benefit. Bright clean therefore should be strengthened through an alternate RTB
  • 24. © Ipsos | CMI Surf Restage SL HV | 21-006458-01 | April 2021 | Version 1 | Public | Internal/Client Use Only | Strictly Confidential Recommendation 25 - Dial up Bright clean as it has potential to drive relevance: Introduce cues of “Bright clean” and explore an alternate RTB in order to land this strongly - Reconsider the RTB of Acti-bloom as the pickup is relatively low and even those who pickup, relevance and benefit doesn’t seem to be better - There is a scope to further dial-up LLF perception: Amplify visual cues of ‘white rose fragrance’ to further improve differentiation and relevance - Continue with “2 benefits in 1 product” as it is drives value perceptions among non-buyers and thus relevance