Talis Aspire Digitised Content (TADC): from request to delivery (Dorothy Atherton, Nottingham Trent University) Nottingham Trent University is one of three sites which have been piloting the Talis Aspire Digitised Content (TADC) module since September 2012. This session will include a review of how using TADC will change the experience of academics, students and library staff involved in the digitisation service and a consideration of possible developments for the future. It will also consider measurements could be used to make an objective evaluation of the benefits and drawbacks of moving from our current system to TADC.

1. June 25, 2013
1
Enhancing life-long learning, teaching and research through
information resources and services
Tuesday, 25 June 13

2. 2
Dorothy Atherton, Services Manager - Resource Acquisitions and Supply
Talis Aspire Digitised Content
(TADC): from request to delivery
– How to move on from the Pilot?
Tuesday, 25 June 13

3. June 25, 2013
Overview
• Where are we now?
• Next steps
• 3 areas for consideration:
– Improvements
– Rollout
– Measuring the value of TADC
• Summary
3
Tuesday, 25 June 13

4. June 25, 2013
Where are we now?
4
Tuesday, 25 June 13

5. June 25, 2013
Where are we now?
4
330 live requests on system
153 transferred from PackTracker
177 ‘born’ on TADC
76 modules represented
All 9 schools
6654 students
Tuesday, 25 June 13

6. June 25, 2013
Where are we now?
Academics making requests
All new requests going through TADC
Academics, students and library staff have all experienced TADC and fed back
4
330 live requests on system
153 transferred from PackTracker
177 ‘born’ on TADC
76 modules represented
All 9 schools
6654 students
Tuesday, 25 June 13

7. June 25, 2013
Wrapping up the pilot
5
Tuesday, 25 June 13

8. June 25, 2013
Wrapping up the pilot
•Preparing for import of legacy requests
5
Tuesday, 25 June 13

9. June 25, 2013
Wrapping up the pilot
•Preparing for import of legacy requests
•Ready to test rollover process
5
Tuesday, 25 June 13

10. June 25, 2013
Wrapping up the pilot
•Preparing for import of legacy requests
•Ready to test rollover process
•Ready to roll out to all academics
5
Tuesday, 25 June 13

11. June 25, 2013
Wrapping up the pilot
•Preparing for import of legacy requests
•Ready to test rollover process
•Ready to roll out to all academics
•Ready to sign on the dotted line!
5
Tuesday, 25 June 13

12. June 25, 2013
3 questions:
6
Tuesday, 25 June 13

13. June 25, 2013
3 questions:
6
How can the product be
improved even further?
Tuesday, 25 June 13

14. June 25, 2013
3 questions:
6
How can the product be
improved even further?
How can we complete a 100%
rollout?
Tuesday, 25 June 13

15. June 25, 2013
3 questions:
6
How can the product be
improved even further?
How can we complete a 100%
rollout?
How can we measure the
real value of TADC?
Tuesday, 25 June 13

16. June 25, 2013
Improvements?
7
Tuesday, 25 June 13

17. June 25, 2013
Improvements?
• Import and rollover
7
Tuesday, 25 June 13

18. June 25, 2013
Improvements?
• Import and rollover
7
Tuesday, 25 June 13

19. June 25, 2013
Improvements?
• Import and rollover
• Reporting
7
Tuesday, 25 June 13

20. June 25, 2013
Improvements?
• Import and rollover
• Reporting
7
Tuesday, 25 June 13

21. June 25, 2013
Improvements?
• Import and rollover
• Reporting
• Better integration of TADC and TARL
7
Tuesday, 25 June 13

22. June 25, 2013
Improvements?
• Import and rollover
• Reporting
• Better integration of TADC and TARL
7
Tuesday, 25 June 13

23. June 25, 2013
Improvements?
• Import and rollover
• Reporting
• Better integration of TADC and TARL
• 2 way communication with academic from within TADC
7
Tuesday, 25 June 13

24. June 25, 2013
Improvements?
• Import and rollover
• Reporting
• Better integration of TADC and TARL
• 2 way communication with academic from within TADC
7
Tuesday, 25 June 13

25. June 25, 2013
Improvements?
• Import and rollover
• Reporting
• Better integration of TADC and TARL
• 2 way communication with academic from within TADC
• Facility to add manually to the request log
7
Tuesday, 25 June 13

26. June 25, 2013
 Build on existing enthusiasm
 Easier to manage
 Would allow face-to-face
training
 Provide an opportunity for
collaboration between IR and
ALT
 Gradual build up of pool of
knowledge amongst
academics
• Use as relaunch of the
digitisation service
 Chance to provide a more
consistent service for all
students across all modules
 Bring on board more people
all at once, so
 Fewer face to face sessions,
more group training
8
Tuesday, 25 June 13

27. June 25, 2013
 Build on existing enthusiasm
 Easier to manage
 Would allow face-to-face
training
 Provide an opportunity for
collaboration between IR and
ALT
 Gradual build up of pool of
knowledge amongst
academics
• Use as relaunch of the
digitisation service
 Chance to provide a more
consistent service for all
students across all modules
 Bring on board more people
all at once, so
 Fewer face to face sessions,
more group training
8
Phased Rollout?
Tuesday, 25 June 13

28. June 25, 2013
 Build on existing enthusiasm
 Easier to manage
 Would allow face-to-face
training
 Provide an opportunity for
collaboration between IR and
ALT
 Gradual build up of pool of
knowledge amongst
academics
• Use as relaunch of the
digitisation service
 Chance to provide a more
consistent service for all
students across all modules
 Bring on board more people
all at once, so
 Fewer face to face sessions,
more group training
8
Phased Rollout? Or Big Bang?
Tuesday, 25 June 13

29. June 25, 2013
 Build on existing enthusiasm
• Use as relaunch of the
digitisation service
 Chance to provide a more
consistent service for all
students across all modules
 Bring on board more people
all at once, so
 Fewer face to face sessions,
more group training
8
Phased Rollout? Or Big Bang?
Tuesday, 25 June 13

30. June 25, 2013
 Build on existing enthusiasm
 Easier to manage
• Use as relaunch of the
digitisation service
 Chance to provide a more
consistent service for all
students across all modules
 Bring on board more people
all at once, so
 Fewer face to face sessions,
more group training
8
Phased Rollout? Or Big Bang?
Tuesday, 25 June 13

31. June 25, 2013
 Build on existing enthusiasm
 Easier to manage
 Would allow face-to-face
training
• Use as relaunch of the
digitisation service
 Chance to provide a more
consistent service for all
students across all modules
 Bring on board more people
all at once, so
 Fewer face to face sessions,
more group training
8
Phased Rollout? Or Big Bang?
Tuesday, 25 June 13

32. June 25, 2013
 Build on existing enthusiasm
 Easier to manage
 Would allow face-to-face
training
 Provide an opportunity for
collaboration between IR and
ALT
• Use as relaunch of the
digitisation service
 Chance to provide a more
consistent service for all
students across all modules
 Bring on board more people
all at once, so
 Fewer face to face sessions,
more group training
8
Phased Rollout? Or Big Bang?
Tuesday, 25 June 13

33. June 25, 2013
 Build on existing enthusiasm
 Easier to manage
 Would allow face-to-face
training
 Provide an opportunity for
collaboration between IR and
ALT
 Gradual build up of pool of
knowledge amongst
academics
• Use as relaunch of the
digitisation service
 Chance to provide a more
consistent service for all
students across all modules
 Bring on board more people
all at once, so
 Fewer face to face sessions,
more group training
8
Phased Rollout? Or Big Bang?
Tuesday, 25 June 13

34. June 25, 2013
 Build on existing enthusiasm
 Easier to manage
 Would allow face-to-face
training
 Provide an opportunity for
collaboration between IR and
ALT
 Gradual build up of pool of
knowledge amongst
academics
• Use as relaunch of the
digitisation service
 Chance to provide a more
consistent service for all
students across all modules
8
Phased Rollout? Or Big Bang?
Tuesday, 25 June 13

35. June 25, 2013
 Build on existing enthusiasm
 Easier to manage
 Would allow face-to-face
training
 Provide an opportunity for
collaboration between IR and
ALT
 Gradual build up of pool of
knowledge amongst
academics
• Use as relaunch of the
digitisation service
 Chance to provide a more
consistent service for all
students across all modules
 Bring on board more people
all at once, so
8
Phased Rollout? Or Big Bang?
Tuesday, 25 June 13

36. June 25, 2013
 Build on existing enthusiasm
 Easier to manage
 Would allow face-to-face
training
 Provide an opportunity for
collaboration between IR and
ALT
 Gradual build up of pool of
knowledge amongst
academics
• Use as relaunch of the
digitisation service
 Chance to provide a more
consistent service for all
students across all modules
 Bring on board more people
all at once, so
 Fewer face to face sessions,
more group training
8
Phased Rollout? Or Big Bang?
Tuesday, 25 June 13

37. June 25, 2013
Measuring the value of TADC
9
Tuesday, 25 June 13

38. June 25, 2013
Measuring the value of TADC
9
Tuesday, 25 June 13

39. June 25, 2013
Measuring the value of TADC
9
Compliance with CLA licence
Tuesday, 25 June 13

40. June 25, 2013
Measuring the value of TADC
9
Compliance with CLA licence
Copyright awareness
Tuesday, 25 June 13

41. June 25, 2013
Measuring the value of TADC
9
Compliance with CLA licence
Copyright awareness
User experience:
Tuesday, 25 June 13

42. June 25, 2013
Measuring the value of TADC
9
Compliance with CLA licence
Copyright awareness
User experience:
Academics
Students
Library Staff
Tuesday, 25 June 13

43. June 25, 2013
Financial
10
Tuesday, 25 June 13

44. June 25, 2013
Financial
•Cost of software
10
Tuesday, 25 June 13

45. June 25, 2013
Financial
•Cost of software
•Staff time
– Time spent processing original request
– Time spent scanning and creating clean PDF
– Time spent attaching cover sheet and uploading
– Time spent rolling over at year end
– Time spent processing requests ultimately rejected
– Time spent corresponding with academics
– Time wasted in peaks on troughs of annual digitisation cycle
10
Tuesday, 25 June 13

46. June 25, 2013
Compliance with Licence
11
Tuesday, 25 June 13

47. June 25, 2013
Compliance with Licence
• Can this be measured?
11
Tuesday, 25 June 13

48. June 25, 2013
Compliance with Licence
• Can this be measured?
• Concierge checks against authority sources and applies rules
11
Tuesday, 25 June 13

49. June 25, 2013
Compliance with Licence
• Can this be measured?
• Concierge checks against authority sources and applies rules
• TADC is context sensitive
11
Tuesday, 25 June 13

50. June 25, 2013
Compliance with Licence
• Can this be measured?
• Concierge checks against authority sources and applies rules
• TADC is context sensitive
• Less decision-making responsibility for staff
11
Tuesday, 25 June 13

51. June 25, 2013
Compliance with Licence
• Can this be measured?
• Concierge checks against authority sources and applies rules
• TADC is context sensitive
• Less decision-making responsibility for staff
• Allows more flexible working
11
Tuesday, 25 June 13

52. June 25, 2013
Compliance with Licence
• Can this be measured?
• Concierge checks against authority sources and applies rules
• TADC is context sensitive
• Less decision-making responsibility for staff
• Allows more flexible working
• Sentry controls access
11
Tuesday, 25 June 13

53. June 25, 2013
Compliance with Licence
• Can this be measured?
• Concierge checks against authority sources and applies rules
• TADC is context sensitive
• Less decision-making responsibility for staff
• Allows more flexible working
• Sentry controls access
• Secure storage in the vault gives us much more control
11
Tuesday, 25 June 13

54. June 25, 2013
Compliance with Licence
• Can this be measured?
• Concierge checks against authority sources and applies rules
• TADC is context sensitive
• Less decision-making responsibility for staff
• Allows more flexible working
• Sentry controls access
• Secure storage in the vault gives us much more control
• More automation of the rollover process will give a better chance of
this process being completed and done properly
11
Tuesday, 25 June 13

55. June 25, 2013
Compliance with Licence
• Can this be measured?
• Concierge checks against authority sources and applies rules
• TADC is context sensitive
• Less decision-making responsibility for staff
• Allows more flexible working
• Sentry controls access
• Secure storage in the vault gives us much more control
• More automation of the rollover process will give a better chance of
this process being completed and done properly
• Talis are working closely with the CLA to solve problems (eg print/
download buttons)
11
Tuesday, 25 June 13

56. June 25, 2013
User Experience
Academics
• Ease of
requesting
Students
• Better
service for
Library
Staff
• Academics
12
Tuesday, 25 June 13

57. June 25, 2013
Metrics
Feedback
• Surveys
• Questionn
Engagemen
t
• No of
digitisation
Statistics
• Measure
throughput
13
Tuesday, 25 June 13

58. June 25, 2013
What will success look like?
• Increased engagement with the RLMS (staff and students)
• Evidence of increasing satisfaction with the digitisation service
• Evidence of high levels of use of digitised documents
• Increased word of mouth pressure from students
• More digitisation requests
• Fewer rejected requests
• Fewer complaints
• Improved throughput times
• Hitting 100% of need by dates
• More flexible use of staff
• Getting into less trouble with the CLA!
• Improved scores in student satisfaction surveys
14
Tuesday, 25 June 13

59. June 25, 2013
Want to know more about TADC?
dorothy.atherton@ntu.ac.uk
15
Or………
Tuesday, 25 June 13

60. June 25, 2013
Talis Aspire Digitised Content Open Day
• Hosted by NTU on 24th October 2013
• Learn more about what early customers have achieved
• Presentations and meet-and-greet with the Copyright
Licensing Agency and British Library
• Roadmap review and update
“We’re very much looking forward to taking part in the Talis
Aspire Digitised Content Open Day and will be on hand to
answer questions on the CLA licence.”
Sarah Brear, The Copyright Licensing Agency
Tuesday, 25 June 13