1. THE
THE “NEW” BLENDED LEARNING
NEW
David Wilkins, VP Research
BLENDED
Christina McKeon, Director of Product
Marketing
LEARNING
(fish not included)
David Wilkins
VP, Research
Christina McKeon
Director, Product Marketing
http://alispagnola.blogspot.com/2007_10_01_archive.html
1
2. THE OLD BLENDED LEARNING
› ILT + WBT + Mentoring = Blended Learning
› ILT + Simulations = Blended Learning
› VILT + Offline activities = Blended Learning
› Mentoring + VILT = Blended Learning…
› Benefits?
› ROI – ROI Institute
› Retention Rates
› Cost Savings
12. HOW DO THESE STRATEGIES DRIVE INTERVENTIONS?
Formal Content Informal Content Social Content
• Custom courses • Course authoring* • Discussions
• Off-the-shelf courses • Virtual classroom* • List Servs
• Curriculum • Files* • Wikis
• Certifications • Blogs • Idea Sharing
• Virtual Classroom • Discussions • Comments
• Simulations • Video, audio • Ratings
• Serious Games • Wikis, Editable • Reviews
• Instructor-led Pages • FAQ / Ask an Expert
Training • Tagging • Searching Profiles
• Job Aids • Saved chat and IM • Tag Clouds
• Blogs** • FAQ / Ask an Expert • Social bookmarking
• Forms • Comments • IM, Chat
• Corporate • Q&A • Shared Spaces
Directories • Social profiles
13. LEADERSHIP TRAINING: COHORT GROUPS
Q1 Q2 Q3 Q4
Kick Off Instructor Led Instructor Led Conclusion
Instructor Instructor
Led Led
Missed Opportunities?
•Stronger connections between leader across functional areas
•Sharing ideas about application of lessons to real world
•On-the-job mentoring through peer support / trainer support
•Oppty to check-in on students and even give out new
assignments informally
•Enforcing concepts of collaboration and sharing
14. LEADERSHIP TRAINING: COHORT GROUPS
Q1 Q2 Q3 Q4
{Social Networking} {Social Networking} {Social Networking}
Kick Off Instructor Led Instructor Led Conclusion
Instructor Instructor
Led Led
15. LEADERSHIP TRAINING: COHORT GROUPS
Q1 Q2 Q3 Q4
{Social Networking} {Social Networking} {Social Networking}
Kick Off Instructor Led Instructor Led Conclusion
Instructor Instructor
Led Led
Benefits
•Documentation of common challenges
leading to revised curriculum
•Identification of new topics and emerging
trends facing new managers
•Converting weak ties to strong ties
•Culture change: comfort in seeking
advice and opinion from peers
•Diversity of perspective, and on and on…
16. LEADERSHIP TRAINING: COHORT GROUPS
Q1 Q2 Q3 Q4
{Social Networking} {Social Networking} {Social Networking}
Kick Off Instructor Led Instructor Led Conclusion
Instructor Instructor
Led Led
Benefits Interventions
•Documentation of common challenges ILT / VILT Assessments
leading to revised curriculum Blog Games
•Identification of new topics and emerging Shared Space Link Sharing
File Sharing …
trends facing new managers Yammer
•Converting weak ties to strong ties Channel
Social Profiles
•Culture change: comfort in seeking Discussions
advice and opinion from peers Courses
•Diversity of perspective, and on and on… Surveys
…
17. NEW HIRE CONSIDERATIONS
› Engagement to reduce quick quits
› Get to know team
› Find mentor, role model
› Policies, culture, etc.
› How-to at time of need
– Do a performance review
– Create an expense report
– Create a PO
› Link to onboarding process
19
21. THE “BLEND” WILL SHIFT … SO BE FLEXIBLE
› Variables
– Learning audiences
– Topics
– Internal changes
– External events
– And many others
beyond your control
Source: menoevil.deviantart.com
22. ONE GENERIC EXAMPLE: SOFTWARE ROLLOUT
Go Live
Instructor-led
Corp Comm WBT training
…and “the end”
Pre-work
23. ONE GENERIC EXAMPLE: SOFTWARE ROLLOUT
Go Live
Instructor-led New Best
Corp Comm WBT training Practices
Pre-work Discussion
Ratings
Reviews
24. ONE GENERIC EXAMPLE: SOFTWARE ROLLOUT
Go Live Instructor-led
Virtual
Instructor-led New Best Classroom
Corp Comm WBT training Practices WBT
Pre-work Discussion Corp Comm
Ratings Updates
Reviews New
information
FAQ’s
25. ONE GENERIC EXAMPLE: SOFTWARE ROLLOUT
Go Live Instructor-led
Virtual
Instructor-led New Best Classroom
Corp Comm WBT training Practices WBT
Pre-work Discussion Corp Comm
Ratings Updates
Reviews New
information
FAQ’s
Blog Posts Courses Simulations Discussion Idea sharing Blogs Simulations
Twitter Simulations Games Ratings Discussions FAQ’s Games
Video Blogs Courses Reviews Wikis Discussions Courses
Advertorials Surveys ILT Ask an Expert Blogs Email (Gasp!) ILT
Brown Bags Assessments VILT FAQ Comments Microblogging VILT
Contests Links Curriculum Blogs Brown Bags … Curriculum
Ask an Expert Games Assessment Comments … Assessment
… … Certification CoP Certification
… Chat …
Microblogging
…
26. ANOTHER WAY TO THINK ABOUT IT…
Learning Evolution Over
Time 0-2 Weeks
27. ANOTHER WAY TO THINK ABOUT IT…
Learning Evolution Over
Time 2-4
0-2 Weeks
28. ANOTHER WAY TO THINK ABOUT IT…
Learning Evolution Over
Time 4-6
2-4
0-2 Weeks
29. ANOTHER WAY TO THINK ABOUT IT…
Learning Evolution Over
Time 6-48
4-6
2-4
0-2 Weeks
Weeks
30. COMPLIANCE AND CERTIFICATIONS
› Can we use social approaches with compliance and
certifications?
› Sexual Harassment Policy? Maybe not…
› HIPPA? Financial Regulations? Probably…
› Workplace Safety? Hell yeah…
› Ethics? Double hell yeah…
31. USING TECHNOLOGY TO BLEND LEARNING
Parent Portal
Targeted Sub-Portals:
For all User Types
Tailored User Experience:
Employees Partners Customers
Branding, Layout & Workflows
Self Service Configuration:
Reusable Pages, Elements & Content
Business
Locations Standard Premium
Units
Re-
sellers
