1. Analyzing Data on the Fly –
Using Analytics to Enhance Customer
Satisfaction
Ron Nyegard
Director of Business Systems
STERIS Isomedix Services

2. STERIS Corporation
• Headquartered in Mentor, Ohio
• $1.3 billion annual sales
• Facilities in 17 countries; sales in 60 countries
• Approximately 5,000 employees worldwide
• Traded on NYSE under symbol STE

3. Isomedix Locations & Technologies

4. Isomedix Services – Gamma Irradiation
12 Processing Locations

5. Isomedix Services – Ethylene Oxide
9 Processing Locations

6. Isomedix Services – Process Flow
Receiving Process Setup In Process
Ready to Ship Released Processed

7. Business Intelligence Challenges
•Operational Network
•Staffing
•Inconsistencies
•Data Retention Requirements

8. BI Challenges – Distributed Network
Processing Locations
x 19
Operations
SQL Server
Database
Home‐based Sales Force
x 16

9. BI Challenges – Clandestine Reporting

10. BI Challenges – Inconsistent Customer Presentations

11. BI Challenges – Inconsistent Application Reporting
Event Health,
Operations
Tracking Safety, Env
SQL Server
SQL Server SQL Server
Database
Database Database
Crystal Reports No internal tool Proprietary tool
Export to Excel Export to Excel Export to Excel

12. BI Challenges – Data Retention Requirements
Receipt Count by Location – 2007 to 2011

13. STERIS Isomedix Tableau Environment
Data
Operations Warehouse Server
SQL Server SQL Server (Sharing / Collaboration Tool)
Database Database
Event
Tracking
SQL Server
Database
Health,
Safety, Env
SQL Server
Database
Desktop
(Analysis Tool)

14. Tableau Server Users
• Zone Directors
• Plant Managers
• Production Managers
• Quality Systems Managers
• Quality Analysts
• Sales Directors
• Territory Sales Reps
• Marketing Manager
• Corporate Administration
• QS/RC Director
• QS/RC Corporate Staff
• Health, Safety, Environmental Dept
• Human Resources

15. Monitoring Customer Satisfaction

16. Monitoring for Process Delays

17. EO Processing Facility Layout

18. EO Chamber Change‐Over (Control Chart)

19. EO Chamber Change‐Over (Comparison)

20. Equipment Utilization

21. Monitoring Process Volumes

22. Geographic Capabilities

23. System Adoption – Managing Change

24. Return On Investment
• Month‐end / Quarter‐end Reporting
– 80% time reduction
– Improved data analysis / interpretation
– Better Visualizations = Better decision‐making
• Facility‐based Operational Reporting
– Reduction in “clandestine” reporting
– Customers appreciate “single‐view”
– Expanding to more Customers
• Expanding Scope

25. How to Get Started with Tableau
Tableau Server
Desktop
(Analysis Tool)