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First Screen

• In 1929, we were introduced to the “First
  Screen”
   o Still today, Television advertising is a
     tremendously effective way to market
Second Screen
• In 1992 the world was introduced to the
  “browser” featuring 26 live web pages.
• Second Screen was born.
• This has been the fastest growing and in
  most cases, most cost effective form of
  marketing for businesses ... until now ...
Third Screen
• 2008 saw the evolution of the “Third Screen”
• Immediately, 87% of American homes had at least one
  mobile web capable device in them including:
   o Mobile phones, iPads, iPods, Nintendo DS, Mini
     Notebooks, etc
With a new screen
brings new ways to
      market
Mobile Marketing
              Techniques
                                 •   Mobile Search
                                 •   Location Based Services
                                 •   QR/2D Barcodes
•   SMS Text Message Marketing•
                                     3D/Augmented Reality
•   Mobile Applications
•   Mobile Gaming
•   Mobile Web Sites
•   Bluetooth Proximity and Wifi
•   Mobile Video
Mobile Marketing is for your 20 percenters



(the 20% of your customers that spend 80%
of the money)
 • Mobile is an OPT IN ONLY channel
  o   Subscriber based opt in database marketing
  o   Best practices provided by mobile marketing association
      (mmaglobal.com)
  o   (Governed by the FCC)
SMS is the workhorse
 of mobile marketing
Text Message
Marketing Meathods
                     •   URL/Link Delivery
                     •   Application Download
•   Text to Vote
                     •   Mobile Coupons
•   Text to Win
                     •   Mobile Donation
•   Text to Screen
                     •   Mobile Business Cards
•   Mobile Alerts
•   Reminders
QR Codes
• Every business has the ability to use a QR
  Code in some fashion
    QR Codes can send customer to:
    • Mobile landing page
    • Video
    • Your social media sites
    • Map to your business
    • Exclusive coupons, discounts, or
      giveaways
    • Customer feedback form or email
Is your business mobile
        friendly?
• Can your consumers connect with you anytime anywhere?
• By 2013, more people will access the internet via a mobile
  device than through a PC (Forrester Research)
• Today,1 in 7 Google searches originate from a mobile device
   o Google estimates 1 in 4 searches will originate from a
     mobile device in 2012
• 43% of Americans own a smart phone
   o (82.5 million users)
Currently Less than 1% of web
     sites are mobile friendly

• If you have a Web site, you’re already in the mobile world —
  and the chances are you’re making a terrible impression on
• your audience.
• Traditional web sites have WAY TOO MUCH content!
• Smart Phones have different browsers and screen sizes
• Mobile users need quick answers and bite-sized content in
  easy-to-digest formats (e.g. video/audio vs. text)
First Develop a Mobile Strategy

• What do your customers or potential customers
  need from you when mobile?
• You must strive to make their work related activities
  BETTER, FASTER & EASIER.
• B2B Mobile differs from B2C Mobile because it is
  driven by efficiency rather than entertainment
Once you have created a plan to take your web site
mobile, decide how:
You can opt to create a simple mobile version of your
site in HTML or you can get more advanced and
create a mobile web app using advanced languages
like HTML5 or JQuery
Either way, you MUST include browser
detection and redirect as part of your mobile
web strategy.
That means that when a user visits your
MAIN WEB SITE with a mobile device, the
mobile browser will be detected and
automatically redirected to the mobile web
experience.
Hospitality
• Ideal for business travelers
• Location based travelers can receive location-
  specific offers at their destinations
• many want to use their mobile devices to find
  and book hotels/cars/event tickets etc.
• Number crunch
   o 72% of business travelers are intered in the ability to view
      hotels on a map using their mobile devices
        an increase of 26% from 2009
• 47% of business travelers use their Smartphone daily to view
  or receive advertisements, a 95 percent increase from 2009
• 66% of respondents reported interest in the ability to add a
  hotel reservation to an existing itinerary using their mobile
  devices
Case Study




     • Campaign:
       o Hotel Casa del Mar text-to-short code MMS video
         promotion
       o 5 week duration
     • Objective:
       o To build an opted-in list of mobile consumers and
         engage campaign particpants
Case Study




     •   Action:
          o promoted by the hotel through traditional and social advertising
             methods, including in-hotel brunch posters, email blasts,
             Facebook, Twitter and the Casa del Mar Web site
     •   Tactics:
          o The hotel’s locally targeted mobile video marketing campaign
             enticed consumers to join into the hotel’s mobile loyalty club, in
             return for a special offer (in this case, free unlimited Bloody Mary’s
             or champagne during Sunday Brunch)
Case Study




     • Result:
       o After 10 days, the campaign generated a
         substantial opt-in user base, a delivery rate of
         100% and an engagement rate of 75%
       o Campaign resulted in a 27% redemption rate
         and Hotel Casa del Mar reported generating
         substantial revenue from the program
       o ROI was over 450%
“The results of this campaign clearly shows how
mobile can be incredibly valuable for advertisers
trying to reach local consumers.” In a fraction of
  the time, the business built a mobile database
    nearly as big as their Facebook and Twitter
  presence, which resulted in real revenue.This
     outreach, combined with the novelty and
 effectiveness of an [SMS] message, made for a
thoroughly successful campaign, at a time when
             email marketing is dying.”
Case Study




      • Hilton Hotels
         o Travelers have the ability to book reservations from
           their phones
         o Users can access/change bookings, view hotel
           images and search amenities
         o Integration with the Hilton HHonors customer loyalty
           program for the benefit of club members
Case Study




      • Application gives users three ways to search
        for a hotel: text search, country or city, or by
        current location showing a list of nearby Hilton
        hotels
      • Hotel chains including Hyatt, Wyndam and
        Marriot all use similar technology
Your pitch and pricing
         here
•   A=$
•   B=$
•   C=$
•   D=$

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Mobile marketing for hospitality businesses.

  • 1. First Screen • In 1929, we were introduced to the “First Screen” o Still today, Television advertising is a tremendously effective way to market
  • 2. Second Screen • In 1992 the world was introduced to the “browser” featuring 26 live web pages. • Second Screen was born. • This has been the fastest growing and in most cases, most cost effective form of marketing for businesses ... until now ...
  • 3. Third Screen • 2008 saw the evolution of the “Third Screen” • Immediately, 87% of American homes had at least one mobile web capable device in them including: o Mobile phones, iPads, iPods, Nintendo DS, Mini Notebooks, etc
  • 4. With a new screen brings new ways to market
  • 5. Mobile Marketing Techniques • Mobile Search • Location Based Services • QR/2D Barcodes • SMS Text Message Marketing• 3D/Augmented Reality • Mobile Applications • Mobile Gaming • Mobile Web Sites • Bluetooth Proximity and Wifi • Mobile Video
  • 6. Mobile Marketing is for your 20 percenters (the 20% of your customers that spend 80% of the money) • Mobile is an OPT IN ONLY channel o Subscriber based opt in database marketing o Best practices provided by mobile marketing association (mmaglobal.com) o (Governed by the FCC)
  • 7. SMS is the workhorse of mobile marketing
  • 8. Text Message Marketing Meathods • URL/Link Delivery • Application Download • Text to Vote • Mobile Coupons • Text to Win • Mobile Donation • Text to Screen • Mobile Business Cards • Mobile Alerts • Reminders
  • 9. QR Codes • Every business has the ability to use a QR Code in some fashion QR Codes can send customer to: • Mobile landing page • Video • Your social media sites • Map to your business • Exclusive coupons, discounts, or giveaways • Customer feedback form or email
  • 10. Is your business mobile friendly? • Can your consumers connect with you anytime anywhere? • By 2013, more people will access the internet via a mobile device than through a PC (Forrester Research) • Today,1 in 7 Google searches originate from a mobile device o Google estimates 1 in 4 searches will originate from a mobile device in 2012 • 43% of Americans own a smart phone o (82.5 million users)
  • 11. Currently Less than 1% of web sites are mobile friendly • If you have a Web site, you’re already in the mobile world — and the chances are you’re making a terrible impression on • your audience. • Traditional web sites have WAY TOO MUCH content! • Smart Phones have different browsers and screen sizes • Mobile users need quick answers and bite-sized content in easy-to-digest formats (e.g. video/audio vs. text)
  • 12. First Develop a Mobile Strategy • What do your customers or potential customers need from you when mobile? • You must strive to make their work related activities BETTER, FASTER & EASIER. • B2B Mobile differs from B2C Mobile because it is driven by efficiency rather than entertainment
  • 13. Once you have created a plan to take your web site mobile, decide how: You can opt to create a simple mobile version of your site in HTML or you can get more advanced and create a mobile web app using advanced languages like HTML5 or JQuery
  • 14. Either way, you MUST include browser detection and redirect as part of your mobile web strategy. That means that when a user visits your MAIN WEB SITE with a mobile device, the mobile browser will be detected and automatically redirected to the mobile web experience.
  • 15. Hospitality • Ideal for business travelers • Location based travelers can receive location- specific offers at their destinations • many want to use their mobile devices to find and book hotels/cars/event tickets etc.
  • 16. • Number crunch o 72% of business travelers are intered in the ability to view hotels on a map using their mobile devices  an increase of 26% from 2009 • 47% of business travelers use their Smartphone daily to view or receive advertisements, a 95 percent increase from 2009 • 66% of respondents reported interest in the ability to add a hotel reservation to an existing itinerary using their mobile devices
  • 17. Case Study • Campaign: o Hotel Casa del Mar text-to-short code MMS video promotion o 5 week duration • Objective: o To build an opted-in list of mobile consumers and engage campaign particpants
  • 18. Case Study • Action: o promoted by the hotel through traditional and social advertising methods, including in-hotel brunch posters, email blasts, Facebook, Twitter and the Casa del Mar Web site • Tactics: o The hotel’s locally targeted mobile video marketing campaign enticed consumers to join into the hotel’s mobile loyalty club, in return for a special offer (in this case, free unlimited Bloody Mary’s or champagne during Sunday Brunch)
  • 19. Case Study • Result: o After 10 days, the campaign generated a substantial opt-in user base, a delivery rate of 100% and an engagement rate of 75% o Campaign resulted in a 27% redemption rate and Hotel Casa del Mar reported generating substantial revenue from the program o ROI was over 450%
  • 20. “The results of this campaign clearly shows how mobile can be incredibly valuable for advertisers trying to reach local consumers.” In a fraction of the time, the business built a mobile database nearly as big as their Facebook and Twitter presence, which resulted in real revenue.This outreach, combined with the novelty and effectiveness of an [SMS] message, made for a thoroughly successful campaign, at a time when email marketing is dying.”
  • 21. Case Study • Hilton Hotels o Travelers have the ability to book reservations from their phones o Users can access/change bookings, view hotel images and search amenities o Integration with the Hilton HHonors customer loyalty program for the benefit of club members
  • 22. Case Study • Application gives users three ways to search for a hotel: text search, country or city, or by current location showing a list of nearby Hilton hotels • Hotel chains including Hyatt, Wyndam and Marriot all use similar technology
  • 23. Your pitch and pricing here • A=$ • B=$ • C=$ • D=$