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IOSH 2013 conference core skills making an impact 2013
- 1. Making an IMPACT with your communication Liz Skelton System Concepts February 2013
- 4. What do they have in common?
- 5. The IMPACT model Using INDIVIDUAL skills to develop a clear MESSAGE that is well PREPARED has AUDIENCE buy in is delivered with CONVICTION and has underpinning TECHNICAL backup
- 6. You…
- 7. Health and safety superheroes What do you do? What skills make you unique? How do you add value?
- 8. What’s the difference? Strong and positive Sparks an interest Uses active words Friendly and open Show off the skills you have and influence people to take action
- 9. Increasing your influence Why would they listen to you?
- 10. Telling a story…
- 11. Telling a story…
- 12. What’s your story? What’s the story of you or your department? Who is the organisation you work for? What is the common purpose of your department and organisation? How can your health and safety initiative achieve the common purpose?
- 13. When messages don’t work Failure to Failure to recognise notice significance Failure to Believe they change can’t change behaviour Do not believe we can solve the problem
- 14. Your MESSAGE • Be clear about what the message is • What is the significance? • Specify what the behaviour change is • Give people the confidence to take ownership • Give people the belief that the problem can be solved
- 15. Be well prepared • Do your research • Link the message to your organisation’s operations • Set the standards you want to achieve • Highlight the benefits and risks • Align the message to strategic goals – Demonstrate intent!
- 16. Your AUDIENCE
- 18. Consider their objections • Effort • Risk • Cost • Criticism from peers • Satisfied with things as they are
- 20. Technical expertise • Don’t make assumptions • Get your facts right • Use well sourced information • Be proud of your membership of IOSH and use it • Be confident in your abilities • Know your limits
- 21. • Individual - The mind and body affect each other • Message - You are in charge of what you say and the results • Prepare – Research, research, research! • Audience – know who you are communicating to • Conviction – Be passionate • Technical backup – IOSH membership
- 22. E liz@system-concepts.com T 020 7240 3388 W www.system-concepts.com