1. Sydney Rogers
10007 N Connechusett Rd Phone: (813) 373-6789
Tampa, FL 33617 E-mail: sydneyrogers53@yahoo.com
CUSTOMERSERVICEREPRESENTATIVE
Self-directedand accomplishedCSRwith5+ yearsof experience providingtop-qualityservice inthe
CustomerService industry,adeptatutilizingmyservice professionalisminanyindustry.Abilityto
handle transactionswithcustomers,in-personandoverthe phone withapolished,professional and
friendlydemeanor.Excellentcommunicationandproblemsolvingskills. Dedicatedtoachieving
customersatisfactionaswell asmeetingorexceedingcompanyexpectations.Abilitytoquicklyestablish
rapport withclientsandbuildpositive,cohesiverelationshipswithco-workersandmanagement.
Comfortable atworkinginfastpacedenvironmentsandcompetentatmulti-tasking.Energeticand
enthusiasticself-starter.Readytotake onnewopportunitiesandchallenges.
WORK EXPERIENCE
APAC CustomerServicesInc. (UniversalAgent) 08/2011 - 08/2013
Answeredinboundcalls Processsupplyorders
Troubleshootminortechnical issues Processdamagedgoods
Managed UPS accounts Data entry/Customerrelations
The Best WesternHotel & Conference Center (GuestServices Manager) 04/2009 - 08/2011
Processedreservations Conference roomcoordinator
Nightauditor/ Creditcardreports Cashier/Housekeeping
Receptionist/Customerrelations Breakfast Supplyandinventory
Church'sChicken (AssistantClosing Manager) 06/2008 - 02/2009
Drive thru rep/Customerrelations Answeredinboundcallsto store
Cashier/Foodprep Closingdrawers/Janitorial duties
Balancedcreditcard batches
Skate land of Brandon (Ticket Sales) 02/2007 - 11/2007
Ticketsales Concessionstandoperator
FloorReferee Skate distributor
Foodprep/Cook Janitorial duties
CORE SKILLS
Clientrelationshipbuilding Clear & concise communicationskills
Goal oriented&punctual Analytical &critical thinker
Mediation&problem-solving Self- starter&team player
Team building&training Clientloyalty&retention
Employee empowerment Reliable &dependable
EDUCATION
HillsboroughCommunityCollege 06/2010 - 07/2011
(Some course workcompleted)
C. Leon KingHigh School Graduate of 2009
(Highschool Diploma)
REFERNCES AVAILABLE UPONREQ.