“Solution de gestion des déménagements/emménagements à Genève pour les SIG” Les Services industriels de Genève (SIG) sont une entreprise suisse de distribution de services de proximité. Elle est au service de 250 000 clients sur le canton de Genève et fournit l'eau, le gaz, l'électricité et l'énergie thermique. Elle traite les eaux usées, valorise les déchets et propose des services dans les domaines des télécommunications et des services énergétiques. Les Services Industriels de Genève ont sélectionné JPL Informatique SA afin de réaliser une solution Basé sur le portail SharePoint 2010 pour la gestion des déménagements/emménagements des genevois : DECLIC. Le projet DECLIC vise à optimiser la relation clients pour les Services Industriels de Genève. Les premiers processus mis en place dans ce projet sont : déménagement et emménagement des genevois. Ces processus sont gérés par une solution Business Process Management intégrée complétement dans SharePoint 2010. Les clients peuvent faire leurs demandes sur un site front SharePoint (portail web). Les demandes seront reçues et traitées par le Service Client dans un autre site SharePoint back. Des notifications mail et SMS informent les clients continuellement de l’avancement de traitement des demandes.

1. NAVA BPM : Do better BPM with SharePoint ©
Genève, le 24 septembre 2014
Jihed TOUZI, BPM Consultant, JPL Informatique SA Louis CARMINATI, Project Manager, Services Industriels de Genéve

2. Rich capabilities across main industries & business functions
Consulting
SW Qualification
Software Engineering
Nearshore Service Center
SW Industrialisation
Collaborative Solutions
Portals (SharePoint)
Business Process Management
Productivity solutions
HR Productivity
Flow Management
Document Management
Financial Services
Manufacturing
Assets & Values
Unique positioning in the IT market
Agile tools and processes
Combining rich experience and large capabilities across main Industries and business functions
Team player, business oriented and Values of Excellence
Energy & Utilities
Consumer Business
Telecom / Medias
Public sector
Travel & Transportation
Competencies
Business Lines

3. Agenda
1.SharePoint and BPM
2.Nava BPM for SharePoint
3.The Services Industriels de Genève project
4.Demonstration

4. SharePoint and BPM

5. Challenge : BPM 4 SharePoint
Challenge: “Our enterprise aims to create advanced processes involving SharePoint. Our users need easy access to these processes through SharePoint, and management need visibility on their progress & performance. And, we need integration with CRM, ERP and more…”
X

6. Is SharePoint a BPMS (Business Process Management Suite) ?
QUESTION :

7. BPMS Architecture
Modeling and
Execution of
business
processes
Monitoring
Interaction (Portal)
datbases Web-services
Business Rules Management
Active directory
(LDAP, etc.)
ERP, applications
Connectors
No. 7

8. Limits of SharePoint platform to manage processes
SharePoint manage simple workflow like approval or validation processes and is not a Business Process Management Suite (BPMS):
 Enterprise processes are cross-domain, complicated and asynchronous.
Integrate and leverage existing heterogeneous systems
Management of Business Rules and Business Activity Monitoring features (KPI definition, etc.)
Standard formalism to modelize processes (BPMN)
High scalability : number of instances 1000 per minute.
Errors handling and compensation management.

9. Nava BPM for SharePoint

10. Best of Breed approach : Intalio and SharePoint
Modeling and
Execution of
business
processes
Monitoring
Interaction (Portal)
datbases Web-services
Business Rules Management
Active directory
(LDAP, etc.)
ERP, applications
Connectors
No. 10

11. Intalio © All Rights Reserved
Faster and Easier Process Modeling
Powerful graphical designer
Drag-and-drop forms builder
Automated form generation, with advanced data management
Central process repository
Collaboration support
Process diagram validation
Process versioning
User profiles
Process Execution at the Speed of Business
Embedded Business Rules Engine (BRE)
Graphical decision table designer
Ability to call external rule engines
Monitor Processes – and Business – On Demand
Business Activity Monitoring (BAM)
Real-time information
KPIs – monitoring and management
Automatic capture of events and metrics at runtime
Extraction of BAM data into BI Tools
Access Tasks and Processes, Anytime, Anywhere
Human task management
Task delegation
Mobile BPM
Vacation management
Multi-lingual interfaces and forms
Real-time alerts
Comprehensive Integration and Administration
REST API and web service support
Drag and drop integration design
Enterprise-Class Execution
One-click deployment - designer to server
Enterprise scalable; with clustering & High Availability support
Event processing
Complex process orchestration
Synchronous/asynchronous execution
Transaction safe architecture
11
Intalio|bpms delivers a rich experience for users

12. Modelize processes with BPMN
BPMN (Business Process Model and Notation) is a standard used by business and IT people.

13. Know exactly what happen in your process

14. Pilot your processes in SharePoint
Different patterns are implemented in SharePoint webparts to manage processes :
Launch new instances.
Delegate tasks to users
Claim/revoke tasks.
Get notifications
Complete tasks.
User tasklist SSO management and ADFS integration

15. Forms generation

16. BAM: Business Activity Monitoring
Build reports easily based on processes data stored in a dedicated database.

17. Customer case :
The Services Industriels de Genève project

18. Services Industriels de Genève
SIG is a Swiss supplier of local energy services. The Company serves 250,000 clients in the canton of Geneva, providing water, gas, electricity and thermal energy. SIG manages wastewater, waste recycling and also offers energy and telecommunications services. All SIG activities seek to promote smarter energy consumption, within a framework of on-going sustainable development.
www.sig-ge.ch

19. DECLIC project
The DECLIC project aims to optimize the customer relationship through multi- channel processes implmentation.
Optimize communication on internet between SIG and its customers with Customer- oriented processes :
Move Out (Déménagement)
Move In (Emménagement)

20. DECLIC - Business challenges
Full internet interactions during all the process
Customers are constantly notified about the progress of their requests with emails/SMS sent.
Reduce the number of requests manual handling by SIG employee (Clients Service).
Manage a big number of requests (1300 requests per month).

21. Manage interactions between heteregenous systems : SAP; Oracle, CRM systems and SharePoint (SOA architecture).
Authentified and unauthentified customers deal with the system
Front and back solutions must be based on SharePoint and interoperate completly with the BPMS engine.
Manage integration with ADFS (ActiveDirectory Federation Services).
DECLIC - Technical challenges

22. FRONT
Declic
BACK Declic
DECLIC Technical architecture

23. DECLIC process- overview
23
Traitement manuel
Client
OK/NOK
Confirmation
Interactions diverses

24. Demonstration
MoveIn/MoveOut process

25. SMS sent

26. Conclusions

27. To conclude
Separation of concerns between :
•Intalio : Process Lifecycle management
•SharePoint : Portal issues : forms, documents, autentification
Better Business/IT alignment
Easy maintenance and evolution
Hish scalability of the solution
Rapid Go to market

28. Jihed TOUZI JPL Informatique SA Jihed.touzi@jpl.ch 078 648 68 77
Merci