The document provides guidance on using social media to build brands and businesses. It discusses how brands are built through consistent messaging, meeting consumer expectations, and developing brand advocates. It recommends businesses use multiple social media tools like blogs, Twitter, Facebook and LinkedIn to engage with customers, build relationships, and position the brand as a brand of choice through valuable, engaging content and conversations. The key is active participation over time to build trust and loyalty among customers and develop a band of brand advocates who will promote the brand through word-of-mouth.