1. About Blue Dart
We are South Asia's premier
courier, and integrated express
package Distribution Company.
We have the most extensive
domestic network covering
over 33,751 locations, and
service more than 220
countries and territories
worldwide through our group
company DHL, the premier
global brand name in express
distribution services.
Our vision is to establish
continuing excellence in delivery capabilities focused on the
individual customer. In pursuit of sustainable leadership in
quality services, we have evolved an infrastructure unique in the
country today:
State-of-the-art Technology, indigenously developed, for
Track and Trace, MIS, ERP, Customer Service, Space
Control and Reservations.
Blue Dart Aviation, dedicated capacity to support our time-
definite morning deliveries through night freighter flight
operations.
A countrywide Surface network to complement our air
services.
Warehouses at 68 locations across the country as well as
bonded warehouses at the 7 major metros of Ahmedabad,
Bangalore, Chennai, Delhi, Mumbai, Kolkata and
Hyderabad.
ISO 9001 - 2008 countrywide certification by Lloyd's
Register Quality Assurance for our entire operations,
products and services.
Ecommerce B2B and B2C initiatives including partnering
with some of the prime portals in the country.
Our Competitive Advantage lies in:
Our vast and unparalleled Domestic Network
Linked by some of the most advanced communications systems
and positioned to offer a consistent, premium, standardized
quality of service.
A spectrum of services to provide customized solutions.
We are the only express carrier in the country today which offers
an entire range of services that extend from a document to a
charter-load of shipments. Our services are relentlessly
monitored to deliver a net service level of 99.96%.

2. Our Customs and Regulatory expertise
We have a dedicated team of specialists who provide the
expertise for customs as well as regulatory clearances at all
States within the country, to support seamless service to the
customer.
Our Technology
Designed to enhance the reliability of our operations and process
efficiency, and add value to the customer through time and cost
savings.
Our Air Network
The only one of its kind in the country today, that is focused on
carriage of packages as its prime business, rather than as a by-
product of a passenger airline. A dedicated aviation system to
support Blue Dart's services is self-sustaining, with its own
bonded warehouses, ground handling and maintenance
capability.
Our financial credibility
Fitch Ratings India Pvt. Ltd. has assigned the highest "F1+(ind)"
[F one plus (ind)] rating for our short term debt programme of
Rs. 30 crores.
Further, ICRA Ltd. has also assigned the highest "A1+"
(pronounced A one plus) Rating for our Commerical Paper
Programme of Rs. 25 crores.
Our People force
Committed, diverse and over 8,390 strong are our most valued
asset. All our achievements have been possible because we have
a team who believes in themselves and their company, a team
with a winning attitude. We are a learning organization, we value
self-development, and most of our managers are homegrown.
Our Sustainability Initiatives
Social Responsibility is a core element in our corporate strategy.
We as a socially responsible corporate have undertaken
numerous steps to give back to communities, in whatever way
we can.
Our commitment towards community causes has been
unwavering since our inception in 1983. We as a socially
responsible corporate has an in-house Sustainability Team
responsible for identifying and addressing various sustainability
issues and supporting initiatives that make the world a better
place for future generations. As part of the DHL Group & in line
with its CSR platform, our major focus areas have been:
- Go Teach (Education)

3. - Go Green (Environment)
- Go Help (Disaster Management Response)
Go Teach (Education)
We in association with Oasis India (NGO) started an initiative
called "Blue Edge - Empowering Lives", which is aimed at
enriching the lives of young adults from difficult environment,
who have not been able to complete their education. Through
this initiative we enable around 50 students every six months,
by providing training on English Speaking, Computer Skills, Life
Skills and Customer Orientation. Since inception, 524 students
have successfully completed this program and have felicitated at
seven Graduation Ceremonies held in Blue Dart headquarters in
Mumbai.
Go Green (Environment)
One amongst the biggest concerns facing today's world is global
warming. A warmer Earth may lead to changes in rainfall
patterns, a rise in sea level, and a wide range of impacts on
plants, wildlife, and humans. The main cause of Global Warming
is emission of CO2. We have fervently taken up various steps in
this regard, to sum up as 'Go Green' initiatives:
" Sapling plantation.
" Mangrove Clean-up.
" Recycling Waste.
" Energy Conservation (Eg. Power Saver: Lights Off Initiative)
" Route Optimization
Go Help (Disaster Management Response)
We in association with Think Foundation (NGO), Sarla Blood
Bank and other blood banks regularly hold Blood Donation Drives
at our facilities, to help young Thalassaemia patients, who need
blood transfusion every 15 days to survive.
In October 2009, floods at Andhra Pradesh and Karnataka
affected hundreds of lives, who lost their near and dear ones,
homes and belongings. To make a difference in the lives of the
affected people, we decided to do something quick and called for
support from its Group Company - DHL. Teams from all Business
Units responded fast and a quick plan was worked out to send
the relief material to the affected areas of Karnataka and Andhra
Pradesh.
We jointly with our colleagues from DHL, organized Volunteers
Day, to promote the spirit of volunteerism amongst our
employees in India.
We organize the 'Help a Child' initiative to mobilize resources
from across the Regions and give 'gifts' to deprived children

4. during the festive season of Christmas. The gifts comprised bags
of donations - clothes, woolen clothes, toys, books, stationery,
bags, shoes, lunch boxes, water bottles, soaps, shampoos,
toothpaste, etc
Milestones
1983 :
Khushroo Dubash, Clyde
Cooper, and Tushar Jani
establish Blue Dart Courier
Services with a capital base of
Rs: 30,000. They forge ties
with Gelco Express
International U.K., and
introduce India's first
international air package
express service.
1984 :
Blue Dart Courier Services is the first carrier in India to provide
domestic and international on-board couriers, a hub-and-spoke
system and a 10.30 a.m. delivery service.
1988 :
Blue Dart Courier Services establishes real-time, on-line
tracking for all international shipments.
1991 :
Blue Dart Express is registered as a private limited company,
and introduces its economical logistics service option, Dart
Surfaceline. It indigenously develops its domestic tracking
system, COSMAT-ITM
.
1992 :
Blue Dart Express Pvt. Ltd. connects its in-house domestic E-
mail network, and sets up its employee satisfaction programme
- Employee Satisfaction Survey (ESS).
1994 :
Blue Dart Express Ltd. goes public with an equity offer of 2.55
million shares, at a premium of 14 times, worth Rs: 382.5
million . Blue Dart Express Ltd. launches Dart Apex (Domestic
Air Package Express), a multi-modal, premium package delivery
service, and COSMAT-IITM
, an advanced system which includes
track and trace. Blue Dart Aviation is registered as a public
limited company and becomes the first private company to
receive government permission for operation of cargo aircraft in
India.

5. 1995 :
Blue Dart Aviation acquires 2 Boeing 737-200 freighters and
receives ATO permission. Blue Dart Express Ltd. develops its
SMART (Space Management Allocation Reservations and
Tracking) system for its aircraft, the first cargo management
system in the country.
Blue Dart, Calcutta is proud to have the office inaugurated by
Mother Theresa of the Missionaries of Charity, and Nobel Peace
Prize Laureate.
1996 :
Blue Dart Aviation launches India's first jet express airline. Blue
Dart Express Ltd's turnover crosses the Rs: 1 billion mark, as it
expands its domestic network by entering into strategic
alliances in North, South and West India. Blue Dart Express Ltd.
is the first express company in India to receive an ISO 9001
certification, and post its website on the internet.
1997 :
Blue Dart Express Ltd. signs agreements with leading
international airlines for distribution of bonded cargo within its
network. Blue Dart Aviation launches its domestic charter
operations.
1998 :
Blue Dart Aviation develops India's first Load and Trim software
for its B737F flights. Blue Dart Express Ltd. launches
SMARTBOX, its economical, packaged door-to-door product,
and extends its delivery to over 1000 locations.
1999 :
Blue Dart Express Ltd. moves to its state-of-the-art
Administrative, Technology and Operations Superhub, the Blue
Dart Centre, at Mumbai. At close proximity to both the
international and domestic airports and equipped with the latest
technology, the Superhub has improved efficiency and
increased load-handling capacity multifold. Blue Dart Express
Ltd. Launches Power Dart 2000+, a software that provides
customers free connectivity to its database, enabling customers
to track and retrieve all information related to their shipments.
2000 :
Blue Dart Aviation acquires its 3rd aircraft on lease. The aircraft
is scheduled for operations on the Bangalore-Delhi-Bangalore
sector. Blue Dart Express Ltd. also revamps its website
replacing it with an interactive website to support e-trade and
commerce and facilitate customer interface on the net.
2001 :
Blue Dart launches its 3rd aircraft operations on the Bangalore-
Delhi-Bangalore sector. The Civil Aviation Ministry requisitions

6. Blue Dart aircrafts for relief operations into earthquake-battered
Bhuj in Gujarat. Technology tools and customer software -
MobileDart, On-Line Pick Up and ShipDart - are developed in-
house and launched. Blue Dart declares 1:1 bonus shares. Blue
Dart, Kolkata moves into heritage building, Kanak, its new
premises inaugurated by Sr. Nirmala of the Missionaries of
Charity.
2002 :
Blue Dart is re-certified as one of a handful of Indian companies
to the new global ISO 9001 - 2000 standards for "Design,
management and operations of countrywide express
transportation and distribution service within the Indian
Subcontinent and to international destinations serviced through
multinational express companies". Blue Dart ends its contract
with Federal Express and signs a path-breaking Sales Alliance
with the World's No. 1 international air express company, DHL
Worldwide Express. Blue Dart crosses 100,000 shipments per
day.
2003 :
2003 - Blue Dart acquires its fourth Boeing 737 freighter. With
a thrust on strengthening infrastructure, Blue Dart establishes
twelve of its own offices in the South, delivering to an additional
198 locations, expands its hub at Bhiwandi and sets up a
bonded warehouse in Mumbai. The company is selected a
Superbrand from over 700 brands across 98 categories by a
jury of eminent marketing and advertising professionals. The
company celebrates its 20 years of service to the nation on 19th
November 2003
2004 :
Blue Dart inducts its 4th aircraft into operation on 17th May
2004, connecting Hyderabad as its 6th Aviation Hub. Blue Dart
acquires its fifth Boeing 737 freighter.
2005 :
DHL Express (Singapore) Pte. Ltd. completes the acquisition of
81.03% of the equity capital of Blue Dart Express Limited. Blue
Dart continues to operate as an independent brand and
provides a complete spectrum of domestic and international
express services through synergies with DHL.
2006 :
Blue Dart launches its unique SMS based Mobile Tracking
Service. A decade after its launch of India's first domestic
express airline, Blue Dart introduces the first Boeing 757
freighters in the Indian skies on the 1st June 2006 with 2 of
these aircraft connecting the 5 major metros of Delhi, Mumbai,
Chennai, Bangalore and Kolkata. A second flight is launched
from Hyderabad and Ahmedabad is the 7th airport connected to
Blue Dart's network.

7. 2007 :
Blue Dart launches it’s fortified Ground Express Service – Dart
Surfaceline with time bound deliveries and features like DOD
(Demand Draft on Delivery), FOD (Freight on Delivery)
and FOV (Freight on Value) - Insurance Arrangement.
Blue Dart inducts 3rd Boeing B757 freighters.
2008 :
25th year of operations in India.
First Integrated Blue Dart-DHL facility in Bangalore.
Blue Dart inducts 4th Boeing B757 freighter.
2009 :
A SUPERBRAND - 5th time in a row.
2010 :
Certified to the ISO 9001-2008 standards.
Readers' Digest 'Most Trusted Brand' - 5th time in a row.
2011 :
Blue Dart launches Smart Truck.
Blue Dart launches GOGREEN Carbon Neutral Service.
Blue Dart inducts 5th Boeing B757 freighter.
Fact Sheet
Description : South Asia's premier courier and
integrated air express package
distribution company.
Began
Operations
: November 1983
Headquarters : Mumbai, India
The Board : Sharad Upasani (Chairman)
Anil Khanna (Managing Director)
Malcolm Monteiro (Director)
Clyde Cooper (Director)
Suresh Sheth (Director)

8. Jerry Hsu (Director)
George Berczely (Alternate Director to
Jerry Hsu)
Revenues
(Jan 2012 - Mar
2013)
:<br
<br
</br
</br
Rs.21,620.62 million
Number of
Shareholders
(as on 31st
March, 2013)
: 4762
Domestic
Locations
Serviced
: Over 33,751 locations
International
Destinations
Serviced
: More than 220 countries and territories
worldwide through sales alliance with
DHL.
Air Support : 2 Boeing 737 and 5 Boeing 757 freighters
Ground Support : 7,719 vehicles
Network : Domestic hubs : Mumbai, Delhi,
Bangalore, Chennai, Erode, Hyderabad,
Kolkata, Ahmedabad, Guwahati,
Secunderabad, Cochin and Nazafgarh.
International Outbound Gateways :
Mumbai, Delhi and Chennai to Dubai,
London, Frankfurt, Bahrain, Hong Kong
and Singapore.
Number of
shipments
handled (in
million)
: Jan2012 - Mar 2013
Domestic 141.70
International 1.00
Tonnage
handled (in
tonnes)
: Jan2012 - Mar 2013
Domestic 593,100
International 1,800
No. of computer
terminals
(as on 01st,
July, 2013)
: Over 5,458
E-mail at 500 locations accessed by over
4,578 users
Technology : Cosmat IITM
, SMARTTM
,ShopTrackTM
,
PackTrackTM
, MobileDartTM
, TrackDartTM
,
MailDartTM
, InternetDartTM
, ShipDartTM
,
ImageDartTM
and Schedule a Pick-up.,
SENTOR, CARESS and SHIELD.

9. People Force : Over 8,390
World Wide
Web
address
: http://www.bluedart.com
As of July 01, 2013
The Board
Chairman
Sharad Upasani
Sharad Upasani has been appointed as
the Chairman of the Board of Directors
of the Company with effect from
December 21, 2007.
Sharad has done Masters in Commerce
and LLB from Mumbai University and
also holds MBA degree from USA. He has varied
experience in Administration and had the opportunity to
work both in the State and Central Government and
Public Sector Corporations. He has worked as Secretary of
Industry Department, Maharashtra State and as Managing
Director of Maharashtra State Finance Corporation,
Chairman of Maharashtra State Textile Corporation and
Vice – Chairman of Maharashtra State Road Transport
Corporation. He retired as Chief Secretary, Government of
Maharashtra.
At the Central level, he has worked in the Finance
Ministry, Industry Ministry and Information &
Broadcasting Ministry.
He was also Chairman of the Company Law Board and
Chairman of the Bureau of Costs and Prices, New Delhi.
He was also Chairman of Film Certification Board, Mumbai
and Vice-Chancellor of Agricultural University, Akola,
Maharashtra.
Sharad was also on deputation to International Monetary
Fund, Washington from 1974 to 1978. He is a member of
Bar Council of Maharashtra and Goa. After retirement
from Government Service as Chief Secretary, Government
of Maharashtra, He is now giving Consultancy on
Corporate Law matters and acts as Arbitrator in corporate
disputes.

10. Sharad is Vice Chairman and Member of Council of
Management of M. Visvesvaraya Industrial Research &
Development Centre, World Trade Centre, Mumbai
Managing Director
Anil Khanna
Anil Khanna has assumed the position as
Managing Director of Blue Dart Express
Limited with effect from 21st February
2007.
He has 29 years of experience in various
industries and has been with Blue Dart
for over 16 years. He moved to the position of Managing
Director from his earlier position as Senior Vice President
- Western Region.
As the Head of the Western Region, he was responsible
for developing business potential, driving strong growths
in the region, which contributes to a third of the
company's revenues, and enhancing service quality.
Anil is a graduate from St Stephen's College, Delhi and
holds an MBA degree in Marketing and Finance from UBS,
Chandigarh.
Director
Malcolm Monteiro
Malcolm Monteiro is Senior Vice-
President and Area Director, South Asia,
DHL. He is responsible for reinforcing the
vision of DHL, growing the business,
maintaining and growing market share,
ensuring high customer service standards for India, Sri
Lanka, Pakistan, Nepal, Maldives, Bangladesh and Bhutan.
Prior to this role, Malcolm was the Managing Director of
Blue Dart between the period from 13th March 2006 to
21st February 2007 and led the organisation's
commendable performance duing the same period. He has
over 18 years of experience in various functions in Blue
Dart. Malcolm is credited with setting up the much
acknowledged ‘Track and Trace’ System & ERP System
(COSMAT 2), as well as the Aviation ‘Space Management’
System (SMART) among other cutting edge technologies.
He was the prime mover in the re-launch of the Blue
Dart’s website, www.bluedart.com - a quick response,
interactive eBusiness solutions site as well as building an

11. extensive, secure countrywide IT network.
Malcolm was primarily responsible in developing
committed and trained human resources resulting in
highly reliable operations and unmatched service
excellence that have been major contributors in making
Blue Dart the undisputed Market Leader in the Domestic
Express Industry.
Malcolm holds a post-graduate degree in Management
from IIM, Ahmedabad, and is a graduate in Electrical
Engineering from IIT, Mumbai, both of which are world-
renowned top ranking institutions in their respective
fields.
Director
Clyde Cooper
Clyde Cooper is one of the founding
members of Blue Dart Express Limited.
Clyde was instrumental in drawing the
vision that differentiated Blue Dart and
set it on the path of definitive success.
He charted the turnaround strategy of
the company in 1997, transforming Blue
Dart into a consistently profitable one
within 2 years, and propelling it into a
leadership position in the Express
Industry in the South Asian region.
He is presently a director on the board of Blue Dart
Express Ltd.
Clyde has over 25 years of experience in the Air Cargo,
Aviation and Express Industry, and has been instrumental
in leading several initiatives in the express industry in
India - the concept of 'On Board Couriers', setting up the
logistics for the Hub-and-Spoke system and launching
India's first and, till date, only express airline. He has
adapted global best practices which set Blue Dart apart
from other players in the industry, relentlessly driving up
service quality levels to an unparalleled 99.96%,
inducting advanced technology, and resolutely upholding
the organization's People programmes that include the
Guaranteed Fair Treatment Policy (GFTP)
and Employee Satisfaction Survey (ESS).
Clyde is an Economics graduate of
Mumbai University.

12. Director
Suresh G. Sheth
A Commerce graduate from Sydenham
College, and a Fellow Chartered
Accountant (FCA) and Member of the
Institution of Chartered Accountants for
the past 38 years, Suresh Sheth is a
partner in a firm of Chartered
Accountants, Sheth & Company. His area
of specialization is Audit, Taxation and Financial
Consultancy, and he has travelled worldwide extensively
in a professional capacity. He has been a Director of Blue
Dart Express Limited since 1992, and has been associated
with various charitable institutions.
Director
Jerry Hsu
Jerry Hsu is CEO, DHL Express Asia
Pacific and a member of the DHL Express
Global Management Board. Based in
Hong Kong, he is responsible for China,
Japan, Korea, Hong Kong, Taiwan, South
East Asia, India and South Asia, Oceania and other
markets and territories in the region.
In his former role as President of DHL Express Greater
China, Jerry has helped to guide DHL's Greater China Area
to strong double-digit growth and consistent generation of
more than US$1.5 billion sales turnover over the last few
years. He was instrumental in developing DHL Express'
market leadership position in the Area's key markets of
Hong Kong and Taiwan, as well as China, the company's
fastest-growing markets. Under Jerry's leadership, more
than US$1.3 billion has been invested in the Greater
China Area.
Jerry Hsu joined DHL Express in January 2001 as Area
Director responsible for Newly Industrialized Economies
(NIE), which included Hong Kong, Singapore, South Korea
and Taiwan. In September 2002, he was appointed
Regional Director responsible for Greater China, Korea
Peninsula and Mongolia before being named President for
the Greater China Area.
Prior to joining DHL Express, Jerry held various senior
positions at U.S.-based DaimlerChrysler Corporation
including Vice Chairman of Beijing Jeep Corporation, Vice
President of Sales and Marketing Asia Pacific and General
Manager of Japan, Taiwan and China subsidiaries.

13. Jerry graduated from the National Chengchi University in
Taiwan, and holds a Master's degree in International
Economics and Politics from the University of Detroit
Mercy.
Alternate Director to Jerry Hsu
George Berczely
George Berczely is currently Vice President
- Business Planning and Performance
Management for DHL Asia Pacific. He is
responsible for Mergers and Acquisitions,
Partnerships and Planning and
Performance Management.
Prior to joining Deutsche Post DHL in 2004,
George spent about 5 years with McKinsey
& Company, Inc., as a strategy consultant specialized in
the Logistics sector. He then joined Deutsche Post DHL as
Director, Corporate Strategy, where he was responsible
for strategy and M&A projects. He then moved to DHL
Express in 2007 to lead a project to increase operational
efficiency, and took on a role as CFO for Network
Operations & Aviation, Asia Pacific and Emerging Markets,
in 2009.
George is a British and Austrian citizen, who has lived and
worked in South America, Europe and Asia. He holds an
MBA from INSEAD and speaks six languages.
Blue Dart Aviation Ltd.

14. Blue Dart Aviation Ltd. was
incorporated in May 1994 as a
100% subsidiary of Blue Dart
Express Limited, and launched its
operations with a fleet of 2 Boeing
737-200 freighters on the 17th
June 1996. Blue Dart Aviation Ltd.
was created primarily to support
the growing demands of Blue Dart
Express Ltd. In an express industry
where growth, year over year, consistently exceeded 35%, the
management viewed the delivery capabilities of the domestic
airlines inadequate and a limitation to the explosive growth of air
express.
The restricted day flights and capacities oriented to passenger
requirements were not consonant with the demands of the
express market, which is committed to morning deliveries that
rely on guaranteed space and late night operations. Taking a cue
from the enormous success of the U.S. express industry, which
started with a 4% share in
1977, averaged a
compounded annual growth
rate of 25% and
progressed to claim close
to 60% of the U.S. market,
Blue Dart Express Ltd.
made a path-breaking
decision to create its own
infrastructure and buy its
own aircraft. It set up the
first domestic freighter operations in India.
The night operations were designed to meet the specific needs of
the business community as they focused on late night cut-offs
and early morning deliveries. Shipments originating from a city
at the end of the business day could arrive before the start of
the next business day at their destinations. Customers could now
rely on air capacity that was focused to service business needs
and not passenger travel schedules.
A third aircraft was inducted into the network in February 2001,
to meet increased customer demand. A fourth aircraft was
acquired in June 2003 to augment capacity and connect a sixth
aviation hub, Hyderabad, and a fifth aircraft was inducted in
December 2004, to support Blue Dart's future expansion plans.
Two Boeing 757 freighters have been inducted into the network
from June 2006, and Ahmedabad has been connected as the 7th
aviation hub. Hyderabad was been connected as an outbound
gateway to the rest of the country with an additional flight.
Today, Blue Dart Aviation has a fleet of five Boeing 757 and one

15. Boeing 737 freighters, providing a network payload of 300
tonnes across 60 route connections each night.
Blue Dart Express Limited has divested 60% of its shareholding
in Blue Dart Aviation Ltd. on 11th March 2005, and Blue Dart
Aviation has since been contracted to provide dedicated services
to Blue Dart Express Limited.
Blue Dart Aviation Ltd. has many firsts to its credit:
The first Indian-manufactured main deck loaders at all its 5
on-line stations - Chennai, Bangalore, Mumbai, Delhi and
Kolkata in 1996. The specs were provided by Blue Dart
Aviation, and design and manufacture undertaken by a
Coimbatore-based manufacturer, MAK Control, in a 4-month
period at less than 20% of the cost of the international
equivalent.
In collaboration with the Madras Institute of Technology, it
has developed the only Indian software for handling of the
Load and Trim Sheet, STAB (System of Trimming and
Balancing), curtailing handling time by 80%. It has also
developed the following software applications, in-house, that
have resulted in improved safety standards, enhanced
efficiency in daily operations, better time-management,
lower manpower costs, and cost-savings in operations
because of increased fuel efficiency:
- SALIM (System for Aircraft Logistics Inventory
Management).
- FUSION (Flight Updating, Scheduling, Inquiries and
Operational Notes)
- SODA (System of Digital Flight Data Recorder Analysis)
- VINDAS (Voice Integrated Data Analysis System) -
integrating the cockpit voice recorder in real-time with the
Digital Flight Data Recorder.
Its own maintenance capability to clear aircraft through the
D-Check level.
Warehouses at all the 7 airports are equipped with X-ray
machines, making it the only private operator capable of
accepting freight without the requisite cooling-period for
security.
Bonded warehouses with customs personnel to enable
transhipment of cargo within India. Established at
substantial initial investment to the company, this facility
has enabled distribution of imports within the country, has
provided exports access to and from the gateways of
international airlines, and resulted in returns for the
organization. Given the high operating costs and decreasing
yields, this facility provides international airlines a cost-

16. effective option to restrict their on-line stations and enhance
their marketing possibilities by utilizing the distribution
capabilities of Blue Dart Aviation.
India's first Boeing 757 freighters.
Click here for Blue Dart Aviation Offices
Visit the Blue Dart Aviation Site
Dart Technology
Blue Dart has been the only Indian Air Express Company that has
invested extensively in Technology infrastructure to create
differentiated delivery capabilities, quality services and customised
solutions for the customer.
Some of the technology-based business offerings on our site are
as follows :
TrackDartTM
MailDartTM
MobileDartTM
InternetDartTM
ShopTrackTM
PackTrackTM
ShipDartTM
Billing
Schedule a pickup
Waybill Generation
Location Finder
Transit Time Finder
Price Finder
COSMAT II
SMART
ImageDart
We have one of the largest private computer networks in India,

17. with over 5,458 computer terminals connected by dedicated
leased lines, VSATs and Microwave links. Our E-mail is accessed at
500 locations daily by over 4,578 users. We also employ wireless,
mobile telephones, radio sets and pagers extensively to enhance
our communication speed and connectivity with our troops on the
field. Our Customer Service Cell is equipped with Automated Call
Distribution Systems (ACDs) to provide quick response and
support to our customers.
We are the only Indian express company to have indigenously
developed COSMAT IITM
, which includes an advanced state-of-the-
art track and trace system for all our consignments. Consignments
are scanned from pick up to every transit point till delivery, using
bar coding and laser scanner technology, transmitting updates
automatically to our Oracle database. This enables our customers
to receive real-time, complete and accurate information about
their consignments.
For our aviation system, our in-house team has developed
SMARTTM
(Space Management Allocation Reservations and
Tracking) for effective space and revenue management.
E-commerce Initiatives
E-vision
To enable global connectivity to
Blue Dart's present and future
interactive technology strengths,
for value added solutions.
To facilitate seamless integrated
transportation, distribution and supply chain
management, from, to and within the region, thereby
increasing value to our customers and shareholders.
As a technology leader in the business of supply-chain
management in the country, Blue Dart Express Limited
recognised the far-reaching scope of the internet in 1996, and
has been exploring web-based solutions to extend the range of
services available to its customers and integrate them into its
core products. It has evolved an e-strategy.
This e-strategy encompasses E-Solutions to deliver additional
process efficiencies to business by allowing them access to Blue
Dart's e-shipping tools and integration with its e-business tools.

18. An individual solution is available for each business, big or small,
transacting off the internet or on the internet, and ranging from
a stand-alone to a fully integrated one
The basic tracking solution will enable Blue Dart's customers to
track their shipments, through single or multiple waybills, on-
line. Customers can check the status of their shipments using a
waybill number or a reference number. A mail-based solution will
allow the customers to query status of their shipments using e-
mail.
Registered customers of Blue Dart can make advanced queries
on the status of their shipments, and can keep track of them for
up to 45 days on-line. They can filter their queries by date
range, origin, destination and service, and sort the results on-
line. Registered customers can download the entire waybill
tracking data - schedule the download, and select the frequency
and the data to be downloaded. These customers can also
generate and download various reports customised to meet their
individual needs.
Ecommerce Initiatives: Case Study #11.
Top
E-Shipping Tools
These tools are convenient aids to support your shipping
management processes:
Web Based Tools
TrackDartTM
MailDartTM
Location Finder
Transit Time Finder
Price Finder
Billing
Schedule a pickup
Waybill Generation
ImageDart
TrackDartTM
:
Track the status of your shipment by using the TrackDartTM
box, which is available on the upper left panel of every page
on our website. You may track shipments sent on Blue Dart
services between India, Bangladesh, Bhutan and Nepal.
Shipments under single or multiple waybills may be tracked
using either the waybill number or the reference number given
at the time of shipping.
MailDartTM
:
You may either use the Waybill Number or the Reference

19. Number to track the status of your shipments. This feature
helps you to track Single or Multiple shipments.
To track the status of your shipments by Waybill Number.
enter the waybill numbers either in `Subject' or in the text of
the mail, each Waybill number separated by a comma. Then
send the mail to mailto:track@bluedart.com
To track the status of your shipments by Reference/Order
Number. enter the reference/order numbers in `Subject' of the
mail, each reference or order number separated by a comma.
Then send the mail to mailto:trackref@bluedart.com
Another powerful feature in the MailDart is the Intimate Me
Option. Incase you need to know the status of the shipment
upon delivery you only have to send a mail to
intimateme@bluedart.com with Single or Multiple Waybill
numbers in `Subject' or in the text of the mail, each Waybill
number separated by a comma.
You will receive an automated reply giving you a Status Update
of the shipment(s) upon delivery.
Location Finder:
Find the service locations of Blue Dart and the Blue Dart
counter or franchisee located closest to you. You may search
by city, street name or pin code to find one of over 33,751
locations, and more than 220 countries and territories
worldwide.
Transit Time Finder:
Check the transit times for your domestic and international
shipments, and for the various services offered by Blue Dart to
help you identify the service that meets your requirements.
Price Finder:
Calculate your shipping costs for your domestic and
international shipments by using our Price Finder. If you are a
regular customer in need of Customized pricing Contact Blue
Dart
Waybill Generation :
The Online Waybill generation tool helps the credit customer to
generate a waybill for a consignment. The user has to enter
the details of the consignment and the waybill will be
generated in a PDF format.
Another powerful feature in Waybill Generation is the
Address Book. This feature comes with the online waybill
generation module. The Address Book can be accessed by all
credit customers of Blue Dart. You can create a new address
list and modify or delete the addresses at any point of time.
ImageDart :
ImageDart will enable users of Blue Dart's Apex (Air Package
Express) and Surfaceline services to download Proof Of
Delivery (POD) and Delivery Challans (DC) online, from the
Blue Dart website. The image has complete delivery details

20. including the consignee's signature and comments and will be
made available on Blue Dart's website 48 hours after delivery
of the shipment. With ImageDart, Blue Dart customers will
now be able to realise their collections from their own
customers much faster, saving them interest costs and making
their billing and recovery cycle, and supply chain more
efficient.
Top
Stand-alone Tools
COSMAT IITM
SMARTTM
CARESSTM
SHIELDTM
SHIPDARTTM
COSMAT II :
COSMAT II (Computerised On-line System for Management,
Accounting and Tracking) is a complete ERP system
indigenously developed by Blue Dart. It interfaces with the
Human Resources Management, Financial Management,
Purchase, Sales Monitoring Executive Information and CRM
systems.
COSMAT II was constructed in 4 major modules to cover all
the complex processes of the entire organisation. To set up
this large application, various media were used (leased lines,
VSAT, Microwave links) on our very own WAN for effective
data transfer between all locations. Barcodes and Scanners
were used for speedier operations. COSMAT II enables easy
access to the database over a wide area network, and ensures
reliable information and feedback even in areas that are
afflicted by poor telecom services. All the powerful web-based
tools, including TrackDart, interface with COSMAT II to provide
real-time response to customer requirements. COSMAT II is an
evolving system, upgraded continuously, to deliver value to
the customer and make operations easier, more secure and
manageable.
SMARTTM
:
SMART (Space Management Allocation Reservation and
Tracking), is an inhouse developed state-of-the-art technology
system, which allows real-time space and revenue
management on the Blue Dart Aviation network. It ensures
that the aircraft is filled profitably, and that all customers with
space confirmed on the aircraft have the assurance that their
packages would travel.
SMART dovetails into COSMAT II leveraging on the
infrastructural strength of the system. This ensures that
packages booked on SMART are picked, moved on the network
and tracked until delivery.

21. CARESSTM
:
(Complaint Appreciation, Resolution and Evaluation to
Satisfaction System), Blue Dart's latest innovation and an
extremely powerful online customer complaint-redressal
system. Enables intelligence on every single customer
complaint to enhance service excellence.
SHIELDTM
:
The powerful, online, security module that simplifies tracking
of any security incident across the country. Facilitates closure
of cases and deriving of trends as an effective management
tool.
SHIPDARTTM
:
ShipDart is a Blue Dart proprietary solution especially created
for the convenience of regular customers. ShipDart enables
user control over the entire shipping and tracking processes.
ShipDart needs to be installed at the customers premises in
order to interface with their own system for the pre-shipping
and post-tracking activities, thereby playing a major role in
bridging the existing gap in any package movement. A set of
Master Files which controls the ShipDart system has to be
downloaded from the site.
Customised Solutions:
Blue Dart has delivered customised solutions to various
industry segments such as Finance, Pharmaceutical, Consumer
Durables and Information Technology, among others. These
solutions integrate closely with the legacy systems of the
business and enable them to accelerate their processes and
provide them with effective MIS.
Top
E-Business Tools
These tools may be efficiently integrated with your systems to
provide you with a convenient and cost-effective solution to your
shipping requirements.
Blue Dart has been the only Indian Air Express
Company that has invested extensively in
Technology infrastructure to creat differentiated
delivery capabilities, quality services and
customised solutions for the customer.
Some of the technology-based business
offerings are as follows :
InternetDartTM
ShopTrackTM
PackTrackTM
MobileDartTM

22. InternetDartTM
:
Track on-line the status update of your shipments sent over
the last 45 days. You may track by a range of dates, origin,
destination, delivered or undelivered shipments or service
used, on-line. You may generate a series of reports, at a pre-
determined frequency, and sort the results on-line.
For on-line queries and reports: on providing the input of
range of pickup dates, origin, destination and services used,
you can check any of the following, on-line:
Waybill details and status of all shipments sent during a given
period
Details of all delivered shipments
Status of all undelivered shipments
Details of all RTO (Return to Origin) shipments
Details of all Re-directed shipments
You may download the tracking and status data.This tool will
benefit most medium to large businesses in managing their
tracking processes and integrating them with their back-end
systems. This tool is available only to registered customers of
Blue Dart. If you are a regular customer of Blue Dart, Click Here
to register for this service. If you are a new user, Click Here to
get in touch with us.
ShopTrackTM
:
ShopTrackTM
is an API (Applications Program Interface) designed
specifically to support and enhance the services provided by a
portal or any e-business. Research indicated that, while etailers
provided an entire gamut of product services and information,
eshoppers invariably had to leave the website or use manual
means to track their purchases. The result - less eyeball time on
their pages. Portals that sought to resolve this dilemma were
faced with the unattractive alternative of database maintenance
and call centres.
ShopTrackTM
provides an effortless, customised solution.
Customers no longer have to leave the Portal site to track their
purchases. They just need to enter the order-number of their
purchase and the shipping and delivery details are displayed on
the same page. The Portal can decide how to display the data
elements and may even store them in their database.
ShopTrackTM
is another time and cost-saving tool created to arm
Blue Dart's customers with a competitive edge.
PackTrackTM
:
PackTrackTM
is an API (Applications Program Interface) designed
for any client involved in logistics, distribution and inventory
control. It has been designed to streamline and integrate

23. shipping processes. PackTrackTM
can be integrated into the
client's systems and enables him to keep track of the entire
distribution status of all his customers. It is simple, easy-to-use
and can be easily integrated with any windows-based application
or any Java compliant machine. Queries are fetched immediately
from Blue Dart's database, providing a seamless service for the
client and his customers, and bringing the entire chain within his
domain. The client may store this data in his database, providing
him with an effective CRM tool.
These ebusiness tools, the first of their kind in the country, bring
increased efficiencies to most B2C, B2B and C2C transactions.
Both ShopTrackTM
and PackTrackTM
provide the following :
On-line, real-time status details of the waybill number
On-line, real-time status details of all the waybills linked to an
order number
Results in either XML, TEXT or HTML formats
Supports JSP & ASP
Requirements:
To integrate ShopTrackTM
and PackTrackTM
you will need:
Windows 95, 98, NT, SCO Unix, Solaris, Linux or any other
operating system supporting Java 2 and above
Access to the internet
A valid Blue Dart Account Number (if you do not have a Blue
Dart Account Number, you can register for one)
Developers familiar with developing applications and web sites
MobileDartTM
:
MobileDartTM
- WAP works on any mobile phone or device which
supports Wireless Application Protocol.
Using MobileDart-WAP, the customer can check the current
status of his shipments on-line by entering the waybill number.
In the case of an undelivered shipment, he can choose to receive
delivery details by email or SMS. The customer can also access
the Location Finder which provides details about all locations
service by Blue Dart, based on a pincode. Information about all
the Service product offerings as well as the company is also
available on the WAP site (wap.bluedart.com). This enables the
customer to make a shipping decision on the run.
MobileDartTM
- SMS works on any mobile phone or device which
supports sending SMS (Short Messaging Service).
This service provides two tracking features - current status of
shipments forwarded, and automated intimation on delivery of
the shipment.

24. For instance:
T- For current status: Type T< space >airwaybill number and
send an SMS to 56767(eg; T 123456789) to receive the current
status of the shipment on your mobile phone.
I- For status on delivery: Type I< space >airwaybill number and
send an SMS to 56767(eg; I 123456789) to receive delivery
status once the shipment is delivered
Dart Surfaceline
Our services are subject to our
Terms and Conditions of Domestic
Carriage - Dart Surfaceline, and
the liability terms incorporated
therein. Please read these
carefully before you avail of our
services.
Dart Surfaceline is an economical,
door-to-door, ground distribution
service to over 33,751 locations in
India for shipments weighing 10
kgs and above. It offers a cost-
effective logistics option for your less time-sensitive shipments,
with the following value-added features and benefits:
Time-bound Delivery
A fleet of vehicles run to pre-determined schedules to provide
committed delivery. Click on Transit Time Finder for
information on delivery time, or Contact Blue Dart.
The transit times shown are indicative. The Transit time can
change due to monsoon conditions and other force majeure
events.
DOD (Demand Draft on Delivery)
The invoice value of the shipment booked by you will be
collected from the consignee in the form of a demand draft at
the time of the delivery. The demand draft collected from the
consignee will be returned back to you to complete the

25. transaction.
FOD (Freight on Delivery)
The freight of the shipment will be collected from the
consignee at the time of delivery.
FOV (Freight on Value) - Insurance Arrangement
Blue Dart Express (BDE) can facilitate arrangements to insure
your goods through an insurance company. In an eventuality
of the shipment being damaged or lost while in BDE custody,
BDE would assist you in the claim process and ensure the
claim is settled in the minimum possible time after
shipper/consignee handover required documents to the
insurance company
Track your Shipment
Over the net, or Contact Blue Dart to receive information on
the status of your shipment. You can also view, download
and print copies of Proof Of Deliveries and Delivery challans
of Dart Surfaceline shipments
Regulatory Clearances
Our team of specialists will provide you with the clearance
support required to ensure a smooth delivery. Click on
Regulatory for details of the paperwork requirements, or
Contact Blue Dart for assistance.
Pick-up Convenience
You may Contact Blue Dart to schedule a pick-up, and your
shipment will be picked-up, transported, cleared through
regulatory channels and delivered to the consignee, while
you are able to receive updated information and proof of
delivery on demand.
Secure Shipments
All the destinations serviced by Dart Surfaceline are
supported by our own warehouses, manned by trained
professionals to ensure the safety and security of your
shipments.
Economical Tariff
All these benefits are available at charges that support value-
pricing. Click on Price Finder for the applicable tariff.
Security regulations do not permit carriage of certain items on
the Dart Surfaceline mode. Click on Banned Commodities-All
Services and Dangerous Goods prohibited on Blue Dart for
information on these items or Contact Blue Dart for details.
For any further assistance with your Dart Surfaceline shipment
Contact Blue Dart.
For information on Fuel Surcharge Click Here

26. Click on Case Study #4, #13 for business solutions using Dart
Surfaceline services.
OTHER
Logistics
The Information Technology industry is,
perhaps, typical of the changing and escalating
logistic demands of various industries today,
irrespective of their category as 'old' or 'new'
economy. In the IT industry, the difference
between success and failure is closely linked to
the supply/value chain integration, of which
there are two distinct processes:
1. The delivery of goods to the customer in the most reliable
transit period (and preferably the shortest) possible. 'Reliable'
alludes to a certain guaranteed transit time for packages to
reach customers or the response that organisations need in the
event of any exceptions.
2. The reverse flow of acknowledged, signed delivery records
without which, in many cases, recovery of bills are virtually
impossible. Especially so in the case of companies placing multi-
location orders that could cover hundreds of cities. The task for
the supplier is staggering - plan logistics for deliveries to all
these locations, and hope for 100% of the delivery records to be
returned before bills can be submitted to the customer. In most
IT companies, the role of 'logistics' or 'fulfillment' is key.
With organisations moving towards close to perfect standards
like Six Sigma, interaction with logistics suppliers has taken on a
critical role moving up sometimes to the level of the CEO of the
organisation.
Blue Dart Express Limited applied and found solutions to these
critical demands much before other players could even recognise
their need. Through its exceptional people processes, superior
technology, and stress on quality systems over the last, almost
two decades now, Blue Dart was quick to fulfill these needs:
The country's most reliable air and surface network offers a
pre-determined delivery schedule with close to 100%
accuracy. The IT industry could plan its production with
precision and avoid expensive inventory build-up.
Blue Dart offers the country's most comprehensive
communications technology and customer software to

27. support critical supply-chain distribution demands.
The country's only express service provider with a dedicated
fleet of seven freighters (five Boeing 757s and one Boeing
737s) ensures that packages are flown to their destinations
overnight. These freighters offer capacity and volumes not
available with any other carrier in the domestic air space.
Retrieval of signed delivery records posed the industry's most
intriguing problem. Blue Dart was quick to understand this
requirement and put in place a 100% retrieval system.
Blue Dart not only handles large volumes and oversize packages
overnight - it also provides the industry with status of their
shipments and retrieves such records as are necessary for
billing. The entire cycle has been considerably shortened,
enabling the industry to achieve healthy bottomlines
Shipping
Use the following tools to simplify your shipping process:
Location Finder: Find the service locations of Blue Dart as
well as the Blue Dart counter located closest to you. You
may search by city, or pin code to find one of over 36,669
locations serviced in India, Nepal, Bangladesh or Bhutan or
in more than 220 countries and territories worldwide.
Transit Time Finder: Check the transit times for your
domestic and international shipments, and for the various
services offered by Blue Dart to help you identify the service
that meets your requirements.
Price Finder: Calculate your shipping costs for your
domestic and international shipments by using our Price
Finder. If you are a regular customer in need of customised
pricing Contact Blue Dart.
Service Guide: Use our Service Guide to help you select
the service that best meets your business requirements.
Schedule a pickup on-line from anywhere in the world.
ShipDartTM
: A complete downloadable package for all
Shipping and Tracking needs of frequent, high-volume
users and e-shops.
Customs
Country Information-India (EXPORT)

28. For all customs enquiries, you may Contact Us.
The following are guidelines to assist you in completing
customs formalities for your international shipments. The
data is correct to the best of our knowledge. However,
Blue Dart Express Limited will not be responsible for any
omissions or changes in procedures at the time of
shipment.
The Customs procedures given below pertain to:
1.Courier-On-Board Exports
2.Freight Mode Exports
Courier-On-Board Exports (COB)
The courier-on-board export mode permits carriage of:
Documents
Free Gifts - up to a value of Indian Rupees 25,000/=
Samples - up to a value of Indian Rupees 50,000/= (where
no Foreign Exchange Remittance is involved)
Commercial Shipments (where Foreign Exchange Remittance
is involved) where the Shipper has obtained a GR1 Form
Waiver from the Reserve Bank of India.
All shipments are forwarded under courier Shipping Bill for
Exports, and are subject to examination and appraisal by the
relevant customs authorities. Customs are liable to detain
shipments where the values are in question, and could permit
export only upon receiving proof of values OR, in the event the
Shipper is unable to substantiate proof of value, release the
shipment back to the Shipper after levy of a fine/penalty for
value misdeclaration.
The Bureau Civil Aviation Security (BCAS) and Airline Security
restrictions apply for COB Export shipments where Electronics,
Bulk Drugs and Chemicals are restricted for carriage. Further,
packages above 32 kgs are also restricted for carriage due to
requirements at the destination
Carriage of shipments on the Courier-on-Board Export
Mode are subject to customs paperwork requirements
specified by the destination.
Freight Mode Exports
Introduction
Shipper's Letter of Instruction
One-Time Registration with Customs EDI Systems
Bank Letter Registration
SDF Form

29. Export Invoice
Shipping Bill For Exports
Repair and Return Items
Gifts & Samples by the Freight Mode
Export of Pharmaceuticals
Chemicals
Additional Documentation for Garments/ Fabrics destined to
USA
Packaging
Introduction
Carriage on the Freight-Mode may be accepted for shipments
which cannot be forwarded by the COB export mode viz
Gifts having a value in excess of Indian Rupees: 25,000/=.
Samples having a value in excess of Indian Rupees:
50,000/=.
All shipments which are of a commercial nature and where
foreign exchange remittance is involved.
Items being sent out of the country for Repair and Return
Liquids (NON DGR ONLY)
Shipments weighing above 32 kgs
Electronics
shipments accompanied by documentation which need to be
acknowledged by customs as Proof of Exports
Any item falling under the classification of Dangerous Goods
is not accepted for carriage on the International network.
Carriage of shipments on the Freight Mode is subject to
customs paperwork requirements specified by both Origin
and Destination. The paperwork is to be provided by the
Shipper.
Our Gateway for Customs Clearance for all Freight Mode
Exports is Mumbai.
Shipper's Letter of Instruction
The shipper is required to fill out the Shipper's Letter of
Instruction on his Company Letterhead, his list of instructions
to Blue Dart Express Limited e.g. Documents handed over,
type of Shipping Bill, Documents to be forwarded to
destination etc. Shipments received at Mumbai without
the Shipper's Letter of Instruction will face delays.
One Time Registration with Customs EDI Systems
Mandatory Requirement:

30. It is a mandatory One Time requirement that Shippers,
wishing to have their shipments customs cleared through
Mumbai Customs, should:
1. The Shipper needs to give this Appendix II form giving
details about his Bank Account Number alongwith the Bank's
Authorised Dearler Code. Shipper has to obtain this on the
Bank's letterhead along wiith the Bank's stamp and signature.
2. The IEC (Importer Exporter Code) Certificate is issued by
the DGFT (Director General Foreign Trade) to all Exporters
and Importers - First time Shippers need to provide a
photocopy of the IEC Certificate with the updated PAN
Number, to customs.
SDF Form (Appendix I)
The SDF Form (which has replaced the GR1 Form) in
duplicate, duly filled out, signed and stamped, must be
submitted by Shippers, for all shipments where Foreign
Exchange Remittance is involved.
Incase of manual Shipping Bill the GR1 Form is required.
Export Invoice
The Shipper's Export Invoice is an essential and very
important document, and is the basis for Customs Clearance,
both at the origin as well as at the destination.
The Export Invoice must:
Be Submitted with 6 copies
State the Freight and Insurance Amounts separately, if
value is declared on the Export Invoice and if the
shipment is forwarded on a CIF (Cost Insurance Freight)
basis.
State the Freight amount separately, if value is declared
on the Export Invoice and if the shipment is forwarded on
a C&F (Cost and Freight) basis.
State the IEC (Importer Exporter Code).
Mention the AD (Authorised Dealer) Code Number of the
Shipper's bank. This is the Authorised Dealer code
number allocated to the bank to which the foreign
exchange remittance would be forwarded by the
Consignee. The AD Code number is a 14 digit number
(e.g. 1234567-1234567). An incorrect code declaration
would result in delays in customs clearance, as the
document would be rejected by the Customs EDI
Systems.
Mention the Bank Account Number, which is the Shipper's
Account Number with his bank, to which the Foreign
Exchange Remittance would be forwarded by the
Consignee.
Marks and Numbers, as stated on the packages of the

31. shipment, for easy identification.
Specify nature and period of payment.
All Export Invoices must be printed and must be signed
and stamped by the Shipper. Hand-written Export
Invoices are not acceptable by customs. Click for an
Export Invoice Format
Shipping Bill for Exports
The Shipping Bill for Exports is an essential document for
Customs. The various types of Shipping Bills are:
Free Shipping Bill
Drawback Shipping Bill
DEPB Shipping Bill
DEEC Shipping Bill
Bond Shipping Bill
Dutiable Shipping Bill
All the above except the Dutiable Shipping Bill are
computerised Shipping Bills for Exports. For 'Repair-and-
Return' shipments, and for shipments sent by individuals, a
manual Shipping Bill is permitted.
For all types of Shipping Bill, the Shipper must submit with
every shipment :
1. Shipper's Letter of Instructions
2. Copy of the IEC Certificate with updated PAN Number
Free Shipping Bill
A Free Shipping Bill is filed for shipments where the Shipper
does not claim any export benefits. For filing of a Free
Shipping Bill, only the following documents are required:
SDF Form (Appendix I)
Drawback Shipping Bill
A Drawback Shipping Bill is filed for shipments where
the Shipper claims Drawback as an export benefit.
To be able to file a Drawback Shipping Bill at Mumbai
Customs EDI Systems, the Shipper must have a valid
account with the State Bank of India, Air Cargo
Complex, Mumbai Airport.
For first time Shippers wishing to open an account with
the bank, we could provide assistance. The minimum
deposit amount is Rs: 10,000/=.

32. This Bank Account Number is required so as to permit
the authorities to deposit the Drawback amount due to
the Shipper, in the account.
Customs EDI Systems at Mumbai Air Cargo Complex
would reject any application of filing of Drawback
Shipping Bill where the Shipper does not have an
account with the State Bank of India.
Shippers wishing to clear shipments through
customs would have to submit to us the following,
duly filled out, signed and stamped with the
company seal.
Annexure B Form
Appendix III Form (with coloumn 10: PMV value to
be filled by Shipper)
Appendix 1V Form (applicable only for certain
items)
Modvat Copy (issued by Central Excise to Shipper
certifying that Shipper is not claiming
any benefits under Central Excise)
ANN I or ANNX II (for garments)
DEPB Shipping Bill (Duty Entitlement Passbook
Scheme)
If the Shipper is exporting an item for which the rate
under DEPB is fixed for the serial number of the item
being exported, the following are required:
Annexure D Form, dully filled out, signed by the
shipper and stamped with the company seal.
Note: It is important that Column 11 be filled
in correctly by the Shipper.
Purchase Bill or AR4 Form (for value verification).
If the product is listed in the DEPB book but the rate
is not fixed, then clearance may be permitted under
Provisional basis. The clien cannot claim DEPB if not
listed in the DPEB book. Provisional to finalisation of
the post cleared shipping bill needs to be handled by
shipper on his own.
DEEC Shipping Bill (Duty Exemption Entitlement
Certificate)
For a one time DEEC Registration, the following are
required:
Annexure For DEEC Declaration
Advance Licence - original.
DEEC Book or copy of complete application along

33. with the Joint Director Foreign Trade (JDFT)
acknowledgement of receipt of registration.
DEEC declaration stating it is an exempted material
(if not already stated on the Invoice).
Appendix III, if claiming Drawback with DEEC (A
State Bank of India account at the Air Cargo
Complex branch, Mumbai, is essential.
Once the DEEC Registration is complete, the
following is required from the Shipper:
DEEC Declaration Appendix II.
Declaration stating it is an exempted item (if not
already stated on the Invoice)
Indian Customs at Mumbai Airport require a
Chartered Engineer's Certificate for all shipments
containing "Engineering Products" forwarded
under DEEC Shipping Bills.
Bond Shipping Bill
Shippers who have the status of 100% EOU (Export
Oriented Unit) must export their shipments under the
Bond Shipping Bill.
The following are required for export under a Bond
Shipping Bill:
Annexure C1 Form, duly filled out, signed and
stamped with the seal of the Examination Officer of
the Excise Department, and countersigned by the
Superintendent of the Excise Department.
Dutiable Shipping Bill
Duty for Exports is levied on the Shipper for export of
items like Coffee, Mica, Raw Cotton, Raw Wool, Tea,
Tobacco, etc.
Such items can only be cleared through customs against
a Dutiable Shipping Bill, which is the only form of
Shipping Bill that is handled manually by customs.
Export Duty must be paid by the shipper.
Repair and Return Items
If a Shipper has imported an item, of which part or the whole
is found to be defective, and the Shipper wishes to return it
to the supplier for repairs, the following documentation is
required for customs clearance:
Original Import Bill of Entry.
Original customs-attested Import Invoice which should
clearly state the serial/part number of the item imported.

34. Certificate for Repair and Return from any Bank.
Note: Customs may request for a Chartered Engineer's
Certificate.
For export, the Export Shipping Bill will show the
serial/part number of the item that will be used when the
item is returned after repairs. Duty will be levied only on
the "repair cost plus to-and-from freight/insurance".
Gifts & Samples by the Freight Mode
Shippers wishing to forward bonafide samples or free gifts by
the freight mode will have to obtain:
A Certificate from any bank that should state the nature
of the shipment (gift/samples), and that no foreign
exchange is involved. Click for a sample of Bank
Certificate for Gifts and Samples
Export of Pharmaceuticals
For export of Pharmaceuticals, the following additional
documentation is required along with the other applicable
documents mentioned above:
Drug Licence Copy.
Form 20/21B.
A sample of the contents for inspection by the
Additional Drug Controller.
Sample of the label affixed on the package.
Chemicals
Dangerous Goods are not acceptable for carriage.
For all other chemicals that are accepted for carriage the
following documents are required, apart from the normal
customs paperwork:
Toxic Substances Control Act (TSCA) Certificate.
Certificate from the Shipper certifying that the goods are
not covered under the latest edition of the IATA
DANGEROUS GOODS REGULATIONS, and are non-
hazardous, non-toxic and non-corrosive, and can be
carried on a passenger aircraft.
MSDS (Material Safety Data Sheet) which should include
`Transportation details'.
Additional Documentation for Garments/Fabrics
destined to the USA
For clearance through US Customs, the following additional
documentation is required for shipments of Fabric/Garments

35. to the USA:
Quota Charge Statement: For all shipments to the USA of
Garments, Fabric, Made-ups, a 'Single Country
Declaration' has to be submitted which must contain
details of the following:
·Whether the material is Knitted or Woven.
·Gender (whether the item is for Female, Male or
Unisex).
·Type of Neck (crew, no neck opening, V-neck).
·Stitches per centimetre.
·Long or short sleeved.
·Type of bottom (hemmed, ribbed, drawstring).
Negative Declaration: negative declaration is required to
be submitted by the Shipper when exporting Silk
Garments, Fabric, Made-ups, where the content is more
than 70%, to the USA.
Packaging
The Shipper is responsible to ensure that shipments tendered
are:
Packed in good, air-worthy packaging which will withstand
the weight of the contents while in transit to destination.
That the Name and Address of the Shipper and Consignee
are marked on at least two sides of each package to ensure
easy identification.
That the Marks and Numbers (as stated on the Invoice) are
legibly printed on at least two sides of each package to
ensure easy identification.
Poor packaging will result in loss/damage to the goods