2. Agenda
•
Basic terms
•
Reduce Mediation & Increase Collaboration
•
Relation between IT and BPR
•
Role of Information Technology in Reengineering
•
Conclusion
3. Basic Terms
•
Information technology
•
Is a term that encompasses all forms of technology
used to create, store, exchange, and use information
in its various forms
E.g. business data, voice conversations, still images
4. Basic Terms
•
Business process re-engineering
Is a business management strategy, originally
pioneered in the early 1990s, focusing on the analysis
and design of workflows and processes within an
organization.
5. Basic Terms
•
Mediation
Refers to the sequential flow of input and output
among the participants' functions in a business
process.
•
Collaboration
Working together on a project
6. Reduce Mediation &
Increase Collaboration
Reduce Mediation
•
Shared databases
•
Imaging technology
•
Electronic data exchange and electronic fund transfer
Increase Collaboration
By allowing information transfer by using tools such as
electronic mail, video conference, and file transfer
protocol.
8. Role of IT in BPR
•
Analysis Phase
•
Design Phase
•
Implementing phase
•
Accountability and leadership
Partnership with process owner
Partnership with process owner,
steering committee, leader and team
9. Ford Accounts Payable Process
Purchasing
Vendor
Purchase order
Receiving
Goods
Copy of
purchase
order
Accounts
Payable
Receiving
document
Invoice
PO = Receiving Doc. = Invoice
?
Payment
10. Ford Accounts Payable Process
Purchasing
Purchase order
Online
Database
Match
Order
Vendor
Payment
Goods
Receiving
Results:
Reduced headcount by 75%
Eliminate invoice and improve accuracy
11. Conclusion
•
IT is not only an enabler for reengineering it has also
become an essential and integral part of all reengineering
efforts.
•
Role of IT in reengineering is not to automate the business
process.
