Superfast Business - offers fully funded support to help ambitious businesses in the South West with a focus on rural areas identify, maximise and profit from the opportunities that superfast broadband and new technologies present. They have a team of expert advisers, a programme of events on hot topics offering inspirational insights and practical solutions and access to IT specialists and knowledge.
The service is aimed at businesses who have heard superfast broadband is coming to their area or are already experiencing good connection speeds and fulfill ERDF eligibility criteria.
Register on their website today to see if your business is able to access the full support package and keep up to date with the latest technologies and information.
w: www.superfastbusiness.co.uk
e: info@superfastbusiness.co.uk
t: 0845 603 8593
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What is superfast business?
• Superfast Business is a European Funded
programme of fully funded business support for
SMEs
• Delivered by Peninsula Enterprise, working with the
Local Authorities & Connecting Devon & Somerset
broadband rollout project
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Superfast Business Support
• Business advice and specialist support to help growth
businesses maximise the opportunities of Superfast
Broadband and associated technologies.
• Businesses can get support to:
– Developing an ICT strategy
– Developing your ICT network/ infrastructure
– Engaging new and existing customers
– Collaboration
– Client Relationship Management Systems
– Flexible working
– Moving your business to the Cloud
– Business Continuity
• Eligibility criteria apply to businesses accessing
the service
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1. Register on our website (which incorporates the
Knowledge Hub). www.superfastbusiness.co.uk to unlock
access to a range of resources and materials
2. Check your eligibility
3. Let us know what areas of ICT and technology you might
be interested in
4. Talk to our Client Relationship Co-ordinator to check your
eligibility and arrange an appointment with one of our
dedicated Business Advisers
Next Steps
Developing an ICT strategy Developing your ICT network/ infrastructure
Engaging new and existing customers Collaboration
Client Relationship Management Systems Flexible working
Moving your business to the Cloud Business Continuity
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MANUFACTURING ADVISORY SERVICE (MAS)
• National service delivered locally by experienced
Advisors
• Help your business grow & make you more
competitive
• Business and product strategies
• Innovation; new product ideas and market
opportunities
• Operational improvement; reduce waste & maximise
profit
• Supply chain development
• Reshore UK/ Grow Offshore
• Nuclear
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Trends in SW – Q4
31%
34%
44%
35%
27%
31%
42%
39%
34%
40%
42%
46%
44%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4
% increase Percentage of companies that expect increased
investment in new technology in the next 6 months
% increase Percentage of
companies that expect
increased investment in
new technology in the
next 6 months
Trend
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What do we do?
In the past financial year our Website
• > 1 million page views
• 160,000 unique users
• busiest day – over 2,000 sessions
• MAS LinkedIn 1326 members
• MAS company page 680 followers
• Google+ 342 followers
• Twitter >7000 followers
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Average age of Facebook user in UK?
Average age of Twitter user in UK?
% of pensionable age UK residents on
Facebook
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Did you know?
• Twitter’s fastest-growing age group?
• 79% increase since 2012
• Facebook’s fastest-growing age group?
• 51% increase since 2012
20. Listen
Google Alerts
Twitter
Google Reader
Share &
converse
Twitter
Facebook
LinkedIn
Pinterest
Newsletter
Content
creation &
Broadcast
You Tube
Blog
Flickr
iTunes/podcasts
Community
building
Forum
Facebook Groups
LinkedIn Groups
Virtual worlds
Social media engagement ladder
Less time More time
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Use social media for sales
• Listening for social cues
– Listening for your brand and reputation
• Listen to hashtags for mention of needs #
• Check social media search terms
– Check out your reputation
• Check SERPs of your phrases
• Check review sites
• Ready crisis management plan
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Be part of the community
Sharing content helps you to ‘be part of a community’
Amplifying content
Fuel and support the eco-system
1. Helping person who created the content – they will
reciprocate
2. Can maintain an independent point of view – you can be
seen as a content ‘curator’ it’s not all about you
3. ‘Here’s something someone else says – what do you
think?’ Helping stimulate conversation
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What Content?
• Facts & figures = Infographics
• Showcase your staff
• Showcase businesses you work with
• Photos and video
• Blog posts
• Instructional, learning content for your
community – scientists, procurement specialists
42. Adapted from ‘Media Cloverleaf’ by Richard Edelman
‘Content first’
strategy
‘Tradigital’
E-news
Forums
Digital magazines
Traditional
Media
Press
Social
networks
Facebook
Twitter YouTube
LinkedIn
Website
Responsive design
Mobile enabled
Owned Content
Video, blogs,
photos
44. Mulberry Christmas
• Christmas campaign - Fairy tale theme
windows in Harrods
• Not as much budget as Chanel and
Burberry
• ‘let’s do this online’ – afterthought
• Photo shoot – using the windows
• Launch – press and key bloggers
45. Live event video – reused… competition - as question and
email capture
http://www.mulberry.com/collections/festive-
fairytale?WT.mc_id=1142&WT.tsrc=Social
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Content creation
Content came out of this one campaign
– Making of the display
– Festive Fairy tale video
– Photos of window displays
– Model shoot photos
– Interview with model
– Interviews with guests
– Bloggers perspective
– Competition
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Use of visual in social media
Visual media is really important
Facebook
Pinterest
Twitter (shows under Tweet)
Flickr
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• What content?
• Video – for sales & marketing
• Product descriptions, visualisations
• Expert analysis, talks
• Case studies, testimonials
Becoming significant in Search
Results
Pre sales – research
Post sales - support
Look to use more video
http://www.youtube.com/watch?v=HXNfDO-hGF0
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Customer support
Creating video content for
customer retention & staff
engagement and training:
Sony Xperia have created a
YouTube channel of all their
support and advice guides.
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Pinterest
Know your audience…
• 75million users
• 2/3 of holiday destination choices from the
female of the house….
And
• 80% of Pinterest users are female
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• Mini video
– Vine -6 second video
– Instagram – short video
– Companies using vine
as evangelists for their
products
– Virgin mobile, Lowes,
Trident all use it
– Snapchat….
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• Schedule posts for most popular times of the
day
• If you schedule – don’t forget to be
available for responses
• Work with your planned business activities
• Think about seasonal opportunities
• Create your own opportunities!
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Create content with brand alignment
• Improve brand penetration
– New age, audience
– Different audience
• Align your brand with other similar brands
• Tell people your brand story
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Mulberry – ‘hand crafted in Britain’ brand
Commissioned a series of focusses on similar brands
• Wedgewood
• Aston Martin
• Mackintosh
Saying – ‘we are like these brands’ #mulberryteacup
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• Highlight your expertise
• Show off your opinion
• Start to gain followers in the sector
• Influence purchasing decisions at the right
level
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TEDMED.
• asked conference delegates to select a list of
complex, persistent problems that affect
millions of lives
• The resulting list of 20 Great Challenges of
Health and Medicine are knotty problems that
require cross-disciplinary discussion.
• Open this discussion to the world and get a
broad national debate & conference in two
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Learn using Blogs
• “Blogs are great for learning from others,
reflection, story sharing, facilitating
connections among people, philosophising,
and much more”
• “Writing a blog is a learning activity, of
course, but reading the best blogs that are
available is one of my most productive
learning experiences.”
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• Follow people
you want to
learn from on
Twitter/Faceb
ook/LinkedIn
• Subscribe to
blogs (using
Feedly)
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YouTube
• Harvard Business School
• Khan Academy
• Any learning…
• YouTube Edu
Most Universities YouTube
channels
Do you want one?
What about staff training?
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8 KPIs for social media
1.Number of Fans and Followers Basic but important – how
many followers, new followers and equally important
unfollowers
2. Demographics and Location – What’s the % males, females,
where are they based what time do they use SM, what are
their interests
3. Number of active followers – Active users is a really
important indicator as you want relevant and influential
people who actively interact and engage with your
company.
4. Likes, Shares and re-tweets– Are your posts relevant and
interesting to your followers? What % of posts have
interactions. IF not change engagement strategy
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5. Number of comments - Are you engaging in two
way conversation and what’s the speed of response
6. Number of mentions – How often are people
interacting with you?
7. Traffic back to website - % of traffic from social
media
8. Your Klout Score - Your overall influence in social
media