Nordic Intranet Summit 25-26 maj 2015 Skanska / Hanna Karppi - From Good to Great: Rethinking Skanska’s global intranet Skanska’s employees have become better informed, more connected and able to share their knowledge and experience with the new intranet OneSkanska, integrating some 30,000 users in 17 countries, who had previously been spread across 30 separate sites. Hanna’s presentation will focus on three main themes. • Thinking ahead: From intranet to a global digital workplace • Focusing on usability: Users’ needs as source of inspiration and development • Leveraging on being a global company: Encouraging knowledge sharing and collaboration

1. Hanna Karppi
Group Internal Digital Communications Manager

2. Renovation of the United Nations Building, New York, USA
− Leading Construction & Project development
company
− Founded 1887 in Sweden
− 10,000 ongoing projects
− 58,000 employees
− 2014 revenues: SEK 145 billion
− A Fortune 500 company
− Member of UN Global Compact
2

3. Multiple countries, units and languages
United States
Sweden
Finland
Norway
DenmarkUnited Kingdom
Poland
Slovakia
Hungary
Czech
Republic
Romania
March 2015 Skanska Corporate Presentation
3
Decentralized business and organization

4. Connecting Sweden and Denmark, Öresund Bridge
The intranet
reflects, and has
played a key role
in, a fundamental
transformation of
the company
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5. 5
− Very low Skanska awareness among employees
− Very few global networks; limited national and
international cooperation
− 30 local intranets with no global synergy
Skanska some years ago
Strategy
Leverage on
being a global
company
Intranet

6. 6
Strategy
Leverage on
being a global
company
− Increased strategic focus on leveraging on the
global presence, and for establishing a global
brand and a “One Skanska” culture
− Launch of a global intranet OneSkanska
Skanska in 2008-2010
Intranet

7. OneSkanska intranet 2010
7
− 1 intranet with 24 different
views
− Same shape, form and
navigation
− Global and local presence
− Global governance and
collaboration
− Difficult launch
− Starting from scratch
− Users not ready for this (at
the time) modern intranet

8. 8
− Strategy for global collaboration and knowledge
sharing is well established
− The intranet has developed into a key tool
− Higher demands from business and users for even
better intranet and tools to be able to deliver on
the strategy
Skanska today
8
Strategy
Leverage on being a
global company
Intranet
User
maturity

9. Connecting Sweden and Denmark, Öresund Bridge
Rethinking
Skanska’s global
intranet
From Good to Great
9

10. User studies
- 70+ interviews with
users around the world
(US, Poland, UK,
Sweden & Finland)
- OneSkanska survey for
2,000 recipients (1,700
answers)
- Workshops with
Business Unit
representatives
10

11. What did we find out?
− People are hungry for knowledge
sharing
− People benchmark other Business
units and countries
− OneSkanska as a connecting
global system is highly appreciated
− News and stories about great
projects and colleagues are most
valued
− Findability should be improved by
developing search and the structure
− Mix of global and local content can
be confusing
11

12. Way forward - OneSkanska Roadmap
12
Local
information and
tools
Skanska
intranets
2008
OneSkanska
intranet
2010
Restructured
OneSkanska
intranet
2015
OneSkanska
Social
intranet
2016
Global and
local
information and
tools
Improved
findability and
usability
Encouraging
knowledge
sharing and
collaboration
Integrated local
and global
tools with
mobile access
OneSkanska
Digital
workplace
2017

13. Reviewing the navigation and structure
− Previous global navigation based on the trends and
research in 2009
− Didn’t support the user needs; difficult to understand,
not intuitive enough
− It was time to reshuffle!

14. And we did reshuffle!
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15. New navigation, structure & design
15

16. 16
− Devote resources for
extensive user study
− to guide the development
− to serve as arguments and
proofs towards your own
organization
− Secure involvement of, and
open dialogue with,
Business Units
− Be open to revise what you
have done before
− Be brave and have fun!
Learnings