1. Welcome to
CIS 111
CompTia A+
Jeopardy
Susan K. Smith, CIS 111, Winter Qtr 2012, TVCC

2. Jeopardy
Intro to Optimizing
Dealing with Methods of Preventive
Operating
Systems the Public Installation Maintenance Windows
Q $100 Q $100 Q $100 Q $100 Q $100
Q $200 Q $200 Q $200 Q $200 Q $200
Q $300 Q $300 Q $300 Q $300 Q $300
Q $400 Q $400 Q $400 Q $400 Q $400
Q $500 Q $500 Q $500 Q $500 Q $500
Final Jeopardy

3. $100 Question from Intro to
Operating Systems
Windows 2000,
Windows XP,
Windows Vista

4. $100 Answer from Intro to
Operating Systems
What are the Operating
Systems covered on the
CompTia A+ exams

5. $200 Question from Intro to
Operating Systems
Linux, the Mac OS, or server
operating systems

6. $200 Answer from Intro to
Operating Systems
What are Operating Systems
NOT covered in the
CompTia A+ exams

7. $300 Question from Intro to
Operating Systems
32-bit, 64-bit, x86 and x64

8. $300 Answer from Intro to
Operating Systems
What are categories of processors
currently used on desktop and laptop
computers that you need to be
familiar with

9. $400 Question from Intro to
Operating Systems
On the right side of the taskbar
displaying open services, also
called the “systray”

10. $400 Answer from Intro to
Operating Systems
What is the Notification Area

11. $500 Question from Intro to
Operating Systems
Hide a file, make it a read-only
file, flag a file to be backed up,
or only in Vista, index.

12. $500 Answer from Intro to
Operating Systems
What are file attributes

13. $100 Question from Dealing with
the Public
Your first choice for
certification as a PC
technician should be this
program because of it’s
industry recognition

14. $100 Answer from Dealing with
the Public
What is CompTia A+ Certification

15. $200 Question from Dealing with
the Public
Be on time, avoid
distractions, set and meet
expectations and timelines,
communicate the status of
the solution, and deal
appropriately with
confidential materials

16. $200 Answer from Dealing with
the Public
What is Customer Service

17. $300 Question from Dealing with
the Public
Asking open-ended
questions to narrow the
scope of the problem and
restating the issue or
question

18. $300 Answer from Dealing with
the Public
What is Clarifying
Customer Statements

19. $400 Question from Dealing with
the Public
To not minimize a
customer’s problem or not
be judgmental toward a
customer

20. $400 Answer from Dealing with
the Public
What is Important

21. $500 Question from Dealing with
the Public
At a later date, verifying
your customer’s satisfaction
with your service

22. $500 Answer from Dealing with
the Public
What is Follow Up

23. $100 Question from Methods of
Installation
If using another bootable media besides
the hard drive to install an operating
system, THIS must be accessed to
change the boot order

24. $100 Answer from Methods of
Installation
What is the BIOS setup

25. $200 Question from Methods of
Installation
Automated options (an answer file)
for installation so that you don’t have
to sit at the computer to install an OS

26. $200 Answer from Methods of
Installation
What is an Unattended Installation

27. $300 Question from Methods of
Installation
A copy of the entire volume on
which Windows is installed to
another bootable media

28. $300 Answer from Methods of
Installation
What is a Drive Image
(Also known as a disk clone or disk image)

29. $400 Question from Methods of
Installation
A file server on the network used for
multiple installations because it contains
a folder with the set-up files

30. $400 Answer from Methods of
Installation
What is a Distribution Server

31. $500 Question from Methods of
Installation
“If it ain’t broke, don’t fix it.”

32. $500 Answer from Methods of
Installation
What is the general rule regarding
notebook computers

33. $100 Question from Preventive
Maintenance
Equivalent to Chkdsk C: /R in
Windows Vista/XP/2000,
this outdated command is for
Windows 9x/Me

34. $100 Answer from Preventive
Maintenance
What is Scandisk

35. $200 Question from Preventive
Maintenance
An extra copy of a data or software file
that is Very Important so you can
use it if the original file becomes
damaged or destroyed

36. $200 Answer from Preventive
Maintenance
What is a Backup

37. $300 Question from Preventive
Maintenance
A snapshot taken of the
system settings and
configuration.

38. $300 Answer from Preventive
Maintenance
What is a restore point

39. $400 Question from Preventive
Maintenance
A volume that can be accessed by
way of a folder on another volume
so that the folder has more
available space.

40. $400 Answer from Preventive
Maintenance
What is a Mounted Volume

41. $500 Question from Preventive
Maintenance
Once you have converted a basic disk to
this, you cannot revert it back to a basic
disk without losing all data on the drive.

42. $500 Answer from Preventive
Maintenance
What is a Dynamic Disk

43. $100 Question from Optimizing
Windows
Also called the System Monitor

44. $100 Answer from Optimizing
Windows
What is the Performance Monitor

45. $200 Question from Optimizing
Windows
Tool that gives better
information than Task Manager

46. $200 Answer from Optimizing
Windows
What is Process Explorer
This free utility can be picked up at technet.microsoft.com

47. $300 Question from Optimizing
Windows
Although frustrating to many,
disabling this, is not
recommended best practice
because it improves the
security of a system

48. $300 Answer from Optimizing
Windows
What is Vista UAC Box

49. $400 Question from Optimizing
Windows
Gives a high-level measurement
of the overall performance of a
system and lists any
performance alerts.

50. $400 Answer from Optimizing
Windows
What is the Windows Vista
Experience Index

51. $500 Question from Optimizing
Windows
A database designed with a treelike
(hierarchical) structure that
contains configuration information
for Windows, users, software
applications, and
installed hardware devices.

52. $500 Answer from Optimizing
Windows
What is the Registry

53. Final Jeopardy
This author wrote, “When a father gives
to his son, both laugh; when his son
gives to his father, both cry.”

54. Final Jeopardy Answer
Who is William Shakespeare