Comparing Healthcare and Business Information Systems
1. Compare heart and MIS.
Compare blood and information
Meets the needs of normal and crisis conditions.
1. Ensures data collection, processing, and
delivery
2.Meets diverse needs through variety of systems.
Query sys, Analysis Sys, Modeling Sys, Operational
Sys.
3.Meets the needs of all levels of mgmt.
Finally role of info generation, communication,
problem identification, process of decision
making
2. Introduction
The CIO's Responsibilities
Understand the Business
Establish Systems Department Credibility
Increase Technological Maturity
Create a Vision of the Future
Why develop a vision?
Six Lessons about selling
3. A. Introduction
› Information technology is partly responsible for
the PARADIGM shift (A change, a new model,)
from support to contributing to an organizations
profitability.
› For efficient data processing
› to understanding the goals and objectives of an
Organization
› to participate directly in the decision making
and strategy formulation
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4. › The role of the MIS Executive:
Systems Planning
Data Center Management & Operations
Management of Remote Equipment
Identification of Opportunities for New Systems
Systems Analysis, Design, and Construction of
New Systems
Distributed Systems: The migration of
equipment to user areas and control
(selection, purchase, and ownership).
Standards sometimes set by IS department.
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5. The role of the MIS Executive:
Knowledge Users: Users take on increased responsibility. Identify
applications, and conduct systems analysis and design.
Better Applications: More specific, user friendly, functional, lower
price, readily available, and self training. Results: less need for
programmers, IS head count and budget decrease as a result.
Outsourcing: Other, external organizations taking over the
management and control of the data centers. Results:
cost reductions
head count reductions
budget reductions.
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7. B. The CIO's Responsibilities
› 1. Understand the business: products, markets &
customers
› 2. Establish credibility of the systems
department: responsiveness to needs and
requests
› 3. Increase the technological maturity of the
organization: "Make it easier to take advantage
of computer and telecommunications
applications,” Spend money, keep up with
technology and applications
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8. › 4. Create a vision and sell it: Create a goal
for the use of IT within the Organization and
sell the goal to others (The Marketing of IT)
› 5. Implement a systems architecture that will
support the vision and the company in the
future. This is perhaps the most difficult
responsibility (the Tech, and the Paradigm
keep changing).
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9. I). Understand the Business
› Environmental Scanning: Find out what is
happening in the market place
› Concentrate on the lines of the business
› Sponsor weekly briefings
› Attend industry meetings with line executives
› Read industry publications
› Hold informal listening sessions
› Become a partner with the line manager
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10. › 1. Environmental Scanning
External
industry background
Pertinent government regulations
History & framework
Internal
business goal and objectives
major policies and practices
The inputs, outputs and resources of the firm
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11. › 2. Concentrate on Lines of Business
› Treat inputs as a request from a customer and
outputs as an order going to a customer.
› Example: GM sells cars, parts and financing.
Each is a different line of the business, and each
would required different systems.
› support current operations
› use system to influence future ways of working
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12. › 3. Sponsor Weekly meetings
IS departments need to understand the
business and the operating departments need
to understand the systems side.
Meetings (Weekly, monthly, quarterly, as
needed) can help inform and communicate
to all members of the organization.
This also help change the culture to one that is
open and accessible to change.
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13. › 4. Attend meetings with line managers: PC
EXPO
› 5. Read industry publications: PC Week,
CIO, etc
› 6. Hold informal listening sessions: Manage
by walking around
› 7. Become a partner with the line manager
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14. II). Establish Systems Department
Credibility
Typically may MIS organizations have not
delivered the systems on time
built the "best" systems
provided timely maintenance or
enhancements
controlled costs
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15. › IS/IT must become responsive to the needs
of the organization. How?
By providing
systems on time
the "best" system
provide for maintenance and enhancements
controlling costs
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16. III). Increase Technological Maturity
In a technologically mature organization
both the organization and the employees
are comfortable using and managing the
technology.
Ease of use
use in intended ways
have a good attitude to it
have control over it
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17. › To get comfortable:
IS can train and educate
provide flexible systems
provide "Usable" systems
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18. IV). Create a Vision of the Future
› Paradigm shift from reactive to proactive.
› Examples:
order an elevator in one day
design an build a house from a store
reprice funds in an hour or less
› A vision is a statement of how someone believes the future
will be or how he/she wants the future to be.
1. explore the present
2. look at tends and make projections
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20. V). Why develop a vision?
› 1. To set a direction. providing internal stability for a firm in an
unstable environment.
› 2. To help inspire people to take initiative
› Creating a Vision
1. Explore the Present
look at prior experiences: ask questions
fiddle around: experiment
get participation: Communication
clarify the vision over time: feedback
Listen
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21. 2. Scouting the future
study trends
look for shifts in trends
How?
look everywhere
convergent thinking (consensus, reduction in
equivocality
divergent thinking
ability to map the future
imagination and visioning
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22. 3. Ideas for the Future- Dooley Group
Conference
Decline in growth of cities
Holograms to replace travel
Small is better than big
Personalized products
Portable and personal 2-way communication
Small powerful batteries
Manufacturing in outer space
A power shift from a manufacturing base to a
KNOWLEDGE base
Deterrence of the aging process.
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23. VI). Implement an Information System
Architecture
› The IT infrastructure of an organization)
› Hardware, software, communications.
› Issues:
IT should focus on simplifying organizations
IT should flatten hierarchies
IT should shift emphasis on competition to
simplification
Link IT with business strategy
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24. VII). Six Lessons about selling
› Selling is necessary to advance ideas
› Selling is how things get done in any enterprise
› 1. Understand your market place
reduce uncertainty about the market place
identify the need
fill the need with a product
› 2. Listening is a Potent form of selling
› 3. Make your buyer successful
living up to your commitments and making your
customers successful
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25. › 4. Keep your buyer informed: Customer care
› 5. Bring in a spokesman if Necessary
› 6. Personal relationships are the key
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