The only embedded dialer for Microsoft Dynamics CRM

1. Dynamics Dialer
Automation for telephone
calling campaigns.
… embedded in Microsoft
Dynamics CRM

2. Dynamics Dialer
What is Dynamics Dialer ?
• A dialer embedded in Microsoft Dynamics CRM.
• Preview, progressive or predictive.
• Blend inbound and outbound calls.
• Dialer toolbar.
• Manage no-answers, busies, re-schedules, callbacks
• Dialing strategies for best contact rate.
• Do-not call lists and compliance
• Campaign Management
• Reports
• Realtime display (dashboard)
All embedded in Microsoft Dynamics CRM

3. Dynamics Dialer
Automation Efficiencies
• Busy, bad number, no answer detection
– Automatically hang up, load and dial the next record
– Agent need not intervene until a live contact is made
• Campaign management
– Automatically generate campaigns from your CRM
– Top up, merge, filter campaigns as required.
• Call-back scheduling
– Call back can come back to the same agent OR to
anyone in the campaign
All embedded in Microsoft Dynamics CRM

4. Dynamics Dialer
Key Benefits
• Improve call completion rate
– Up to 300% agent productivity improvements
• Control outbound operations
– Management reporting on all outbound activity
• Energise your agents
– Less repetitive actions, more results, less staff turnover
All embedded in Microsoft Dynamics CRM

5. Dynamics Dialer
Manual Dialing or Progressive Dialer
• Manual Dialing from list
– 10 minutes talktime per hour
• Progressive Dialer
– 35 minutes talktime per hour
All embedded in Microsoft Dynamics CRM
TALK TIME ( min / hr )
Progressive
Manual
10 35

6. Dynamics Dialer
Screen shots
- Single window
- One-click create campaign

7. Dynamics Dialer
Who are the typical customers
for Dynamics Dialer ?
• Microsoft Dynamics CRM owners.
• Wanting more than 100% improvement
in outbound efficiency making more than
500 calls a week
• Wanting better reporting on
Outbound Campaings.
• Wanting better visibility of current activity
on Outbound Campaigns
Sales, sales, sales
Renewals & Retention
Customer satisfaction surveys
Collections
Fund-raising
Service follow-up
Welcome calls
Appointment reminder
Market research
Polling

8. Dynamics Dialer
More Information
Web: www.ct-solutions.com/dynamicsdialer
Tel: +353 1 610 6837
+ 44 2034328939
Email: sales@ct-solutions.com