1. Stacy L Stewart
232 Cork Alley  Madison, AL 35758  256-338-9338  Stacylouisstewart@gmail.com
Objective To exemplify genuine partnerships that will drive gross sales, revenue, and
profitability to exceed respective counter parts in other channels/industries while
having a positive and exciting experience exceeding and sustaining sales results.
Demonstrating my excellent Coaching, Research & Development, and
Networking skills will create an environment of meaningful idea exchanges, and
offer clear direction to choosing trusted relationships with partners, leaders, and
sales staff to over deliver on the customer experience.
Career
Progression
Retail Sales Manager, 2004 to 2015
T-Mobile USA Inc.- North Alabama
Senior Retail Sales Representative
(SRSR), 2002-2004
Voicestream/T-Mobile- North Alabama
Progressed through a series of promotions, culminating in the challenge to
create a wireless communication solutions for business partners and
consumers. Lead multiple stores and sales teams. Maintained monthly
financial plans and forecasting, conducted market analysis and oversaw sales
team training/development programs to gain competitive
advantage/position.
Value Offered Ten years plus of experience leading wireless sales organizations and building
effective team sales culture to exceed revenue and profit margins.
Proven track record of driving growth and expanding/retaining customer base
through proposals to customers on the competitive advantage over the
competition.
Partnered with District Manager and Divisional Director to develop and
promote sales associates and assistantmanagers into RSM roles across
districts and divisions.
Strong command of retail, training objectives, and cost estimates
summary/pricing to support current initiatives to drive a better customer
experience and development among sales team with the EARN more
behaviors consistently, in store resolution, visual account audits,
current/future need analysis,and 72 hour follow up.
Key Skills Superior in Relationship Commitments
Business & Channel Development
Location Startup & Turnaround
Strategic Partnership Building

2. Sales Team Training & Management
Complex Negotiations & Sales Cycles
Campaign Activity Expert
Key Account Management
Forecasting & Market Analytics
Multi-Functional Sales Strategist
Achievement
Accolades
Earned repeated commendations for sales leadership throughout+12-year tenure with
T-Mobile US Significantresults include:
As Retail Sales Manager
(2011 to present):
Samsung Advocate and Expert Certified from 2010 – 2014 with 100%
employee participation consistently.
Q1 ’14 Team Elite for overall quality of sales in the Gulf Coast Region.
Peak nomination for 2011 through being the trusted brand and supporting the
I am T-Mobile count on me and Customer Delight Drives Action values
through employee feedback on coaching and analysis to District Manager,
leading District training campaign projects, and customer feedback emails
to District Manager and Divisional Director.
Top Store Leader percent to gross/revenue/VOC/YOY goal for 2011 – North
Alabama
#1 in percent to quota Q1 2012 – Gulf Coast
Built many A-caliber teams of diverse sales talent. Recruited staff; led ongoing
mentoring/training on T-Mobile’s EARN more certification training
which included assessingcurrent and future customer solutions; coached
to consistent, engaging behaviors of unparalleled customer care and
customer satisfaction with best in class churn rate of 1.27% being
recognized by Vice President of Sales and Operations for top 5%
nationwide in customer feedback scores.
Achievement
Highlights
(continued)
 Used cross team coaching/sellingof EARN more techniques to increase
small business from 1 PSA Q4 ‘13 to 4 PSA for Q1 ’14 and mobile internet
from 1 PSA in Q4 ‘13 to 4 PSA in Q1 ’14 while moving jump/data from
75%/68% Q4 ’13 to 86%/88% Q1 ’14 respectively resulting in being #18 in
the company in Q1 ‘14.
 Leading District Uncarrier meetings by delegating, skill practicing, and
guiding store leaders with feedback on their respective sections by
reinforcing how effective Ask Recommend Move forward (ARM) statements
benefit our staff and delight our customers. Implemented a 30/60/90 day
follow up from leaders to DM on team progress based on number of simple
choice no contracts, jump percentages MOM, business partner device sales,
activation conversion of test drive results, and total accessories month over
month.
 Gained commitment to coach and develop ten store associates to leadership
roles using servant leadership, self-discovery tactics, and FISH philosophy
to influence behaviors of their peers while most recently having four
tenured sales staff promoted to higher volume stores based on multiple
sales metrics to continue supporting the best place to perform and grow

3. with multiple employees being top talent to the Career Development
Program candidates for next cycle recruitment.
 Peak Achievement Highlights leading to nomination was 125% to 180 day
deacts for 2011,105% to annual gross sales goal, exceeding status, 2544
contract renewals with a customer base of 3700, and reaching 115% to total
annual value, finishing 2011 4th total volume in North Alabama while also
sharing and coaching leaders weekly with DM on best practices through
visual audits, customer referrals, and big picture thinking. Lastly, working
closely with Human Resources to conduct and certify Interviewing to a T
training for new sales managers in North Alabama to aide in the right
placement of sales staff and reducing attrition.
 Partnered with District Manager to relocate to underperforming stores to
bring excitement, energy, and customer solutions in 4 different locations in
North Alabama moving numbers in accessory per kit from $15 to $25 dollars
per kit in a high volume location within the first month of leadership,
leading the store to exceed quota, first time in over a year, controlling
inventory profit and loss to under .25% from over 1.5%, inspiring sales
culture through “customer first” having multiple associates achieve and
attend winner’s circle.
 Received achieving or exceeding annual performance review for ALL years
employed with T-Mobile.
As SRSR
Voicestream/T-
Mobile (2002-
2004):
 Received top data attachment award Q2 ’02, Q3 ’02, Q4 ’02 market wide.
Received SRSR status after seven months of employment and helped lead
team to 12 consecutive perfect secret shops.
 Received exceeding annual performance review consistently.
 Trained and monitored all new hires while giving feedback to show sales
gaps.
Education ATHENS SATE UNIVERSITY— Athens. AL
B.A. Psychology
B.A. Sociology
References available upon request