5leads.com , your universal contact page

1. www.5leads.com
Your Universal Open Contact page

2. What is 5leads.com
5leads in one line is you your universal contact page
we believe that a consumer being a paid customer
should be able to find the right service provider in a
much easier and efficient way than how currently
its done, we want to be one step connection
between consumers world wide with the service
providers
we want 5leads to be a global contact page, where
any consumer can post what he is looking for any
where in the world and let service providers pitch
why he should choose that service provider , you
can view the demo at www.5leads.com/demo

3. Example
5leads works in a way like, for example lets say a
consumer is looking for a card board manufacturer who
can deliver multicolor four-color printing,90 lb card
board boxes , instead of searching millions of pages and
making hundreds of calls, he just posts the clear
requirement in under 30 seconds at 5leads.com
5leads uses its matching engine to search world wide
web and send notifications to cardboard manufactures
across the world, then manufactures who are only
available and who can deliver such kind of products will
reach the consumer via 5leads.com , 5leads platform
will provide all means of interaction between consumer
and service provider, so that its documented and in the
end consumer can choose from available service
providers

4. Pictorial Representation
Step 1 Step 2
Followed…..

5. Pictorial Representation
Step 3 Step 4

6. Hypothesis
We want 5leads.com to be a universal open contact page where, a
consumer can post his requirement and multiple service
providers pitch-in their offers and reasons as to why they are his
best choice. This is how 5Leads.com provides consumers a
convenient application to pick the right service provider.
5leads.com reduces the inconvenience for consumers to search in
multiple places, making a number of calls and repeating the
same details each time all the while unsure if he is reaching the
right service provider.
We believe that, the Consumer as a paying customer should have a
easier and convenient process of choosing a service provider
than how it is currently being done.
As for the Service Providers', currently their contact pages are not
one click away, there is no easy medium for them to reach the
consumers. We want to provide a way for the service providers
to reach the consumers at the point of sale.

7. Experiments
We have created 2 surveys, a consumer survey and a service
provider survey to understand the problems of consumers and
service providers. Below are the survey links –
Consumer Survey link :
https://
docs.google.com/spreadsheet/viewform?pli=1&formkey=
Service Provider Link:
https://
docs.google.com/spreadsheet/viewform?formkey=dGhTW

8. What we tried to analyze
From the Consumer's point of view we tried to analyze
if it is a service that is needed or good to have Also we
wanted to understand what categories the consumers
would look for and the key factors they would look at
when using such a service.
&
From a Service Provider's point of view we wanted to
understand if a service such as 5leads.com is needed, if
so are they willing to pay for such a service, if they
have any other issues that can be addressed with
5leads.com, key features that they would look for and
how can we make them use our application to be more
than a simple profile page.

9. Results
Below are the survey results links :
Consumer response graphic view
https://
docs.google.com/spreadsheet/gform?key=0AhfwrnpRVbdBdFNkWF9RejhFWDRDeG9QbjN
Consumer Survey Response
https://
docs.google.com/spreadsheet/ccc?key=0AhfwrnpRVbdBdFNkWF9RejhFWDRDeG9QbjN4RF
&
Service Provider response Graphic View
https://
docs.google.com/spreadsheet/gform?key=0AhfwrnpRVbdBdGhTWk9Kc2c2aVozYVYwZTlha
Service Provider survey response

10. Results Analysis
The results have been a great learning experience for us.
We learnt –
From Consumers, that such a service will be of great
importance for them since it solves the need when they are
looking for a service provider. We were able to gather
some of the key categories as mechanics, training needs,
kids needs, home services and also categories which are
not so generic but specific. We realized how important
reviews and feedback from known people will help them in
making a decision to choose a service provider.
From Service Providers, we learnt that they are willing to
try such a service and ready to pay for such a service once
they try it, and we need to provide them with tools to
manage and communicate with existing customers.

11. New Hypothesis
We made a few additions to the initial plan after we received the responses
from the consumer & service provider surveys.
From the Consumers' perspective -
We want 5leads to be a one stop connection to connect with any service provider
across the globe.
We realized, initially we need to concentrate on satisfying the customers' needs,
rather than trying to reach a large volume of consumers. This will help us
identify the key issues and make sure we provide the right customer support.
We realized the importance of reviews and feedback and relating it with people
who the customer knows.
We want to use social media to let consumers know which service providers their
friends and family members use
A good mobile application is needed as an add-on to the web.
From the service providers' perspective, we realized we need to provide -
Easy tools to communicate with new and existing customers.
Provide transparency, by showing details as to how many service provider have
bid till date, current status of the request, response rate of consumer who

12. Consumer and Service Provider
Survey Results in Images
http://imgur.com/a/FwuaO#0

13. Consumer Survey Details –P1
• Survey URL - https://docs.google.com/spreadsheet/viewform?pli=1&formkey=dFNkWF9RejhFWDRDeG9QbjN4RFJERnc6MQ#gid=0
• Response URL - https://docs.google.com/spreadsheet/ccc?key=0AhfwrnpRVbdBdFNkWF9RejhFWDRDeG9QbjN4RFJERnc
• No of People Reviewed – 24 Responses
• Question 1 >> Would you use such a service ?

14. Consumer Survey Details – P2
• Question 3 >> What is the most important
factor for you to use such a service ?

15. Consumer Survey Details – P3
• Question 5 >> Users Responded?
Key Findings >> These are the Key Reasons why a consumer will use such a
service
• A good web and mobile system
• Single Source for all services
• Great Review System
• Reviews from Friends and colleagues ( Show Friends names and Colleagues Names )
• Faster Response and Individual customer support
• Able to connect to any service provider world wide
• Some of the Key Categories are Kids Needs , Mechanics , B2B , Travel , Training , Home
Needs
• One System for finding Service Providers, request bids , ask recommendations, ask for
help , look for deals

16. Service Provider Survey Details –P1
• Survey URL - https://docs.google.com/spreadsheet/viewform?formkey=dGhTWk9Kc2c2aVozYVYwZTlhaFVIWXc6MQ#gid=0
• Response URL - https://docs.google.com/spreadsheet/ccc?key=0AhfwrnpRVbdBdGhTWk9Kc2c2aVozYVYwZTlhaFVIWXc
• No of People Reviewed – 3 Responses
• Question 1 >> Would you use such a service ?

17. Service Provider Survey Details – P2
• Question 3 >> Are you willing to pay for such
a service ?

18. Service Provider Survey Details – P3
• Question 5 >> Being a Paying Customer for
5leads.com, what features you would like ?

19. Service Provider Survey Details – P4
• Question 6 >> Service Providers & Free Trial?
Key Findings >> These are the Key Reasons why a service provide will use such a
service
• Generate New Business
• Allow them to reach target customers at point of sale
• Good tools to manage existing customers
• Connect with other service providers around them
• To be better than competitors we need to Provide more than a mere page, we need to
provide tools to manage their customers like ( Add Contacts , Easy ways to interact with
their customers )
• Good Feedback & Faq system