1. Sree Durga Kadayinti Email : sreedurga0609@gmail.com
Operational Risk Professional Mobile : 9000016717
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Strengths - Excellent communication, leadership and problem solving skills with the ability to work in multi
cultural environment. Organizational skills equally effective in working independently. Resourceful, life-long
learner, problem-solving effectiveness, good presentation skills, self- motivated and good team player.
Professional Experience
Experience : November 2013- Till Date (Risk Manager conducting onsite process reviews )/ February
2007- November 2013 (Operations managing critical and complex processes with key risk
related activities like identification and assessment of the operational risk inherent in day to
day activities, incidents & losses / July 2000 – February 2007 (Processing Executive)
Organization : Hong Kong and Shanghai Banking Corporation
Key Responsibilities – Business Risk Control Manager
 Conducted End to End Onsite process reviews for Bahrain and remote reviews for UK/ Australia
countries successfully for 2014, 2015 and 2016 resulting in ‘Satisfactory’ Group Audits.
 As a relationship manager, constantly interacted with service delivery teams and created a clear
channel of communication for all their queries.
 Proactively assisted service delivery management to identify and record key management self
identified issues(MSII). Established strong working engagement with onshore/offshore operations
management in addressing all operational risk issues & identifying gaps ahead of group audits.
Worked on standardization of MSIIs across all regions.
 Identified primary risk and key controls to be tested as part of annual review work plan and prepared
artifacts for the same and also ensured key controls identified as part of the plan of the review have
been covered in all regions.
 Ongoing interactions with operations, business and global service centres (GSCs)provided adequate
support and governance around the implementation of BRCM policies and framework.
 Point of Contact for HSBC Group Audit team for Mortgage / Cards related operations information.
 Review of Migration Onboarding Templates and share control related observations and
recommendations with Migrations and Operations teams.
 As a Governance SPOC, led country contacts from front by handling various pressure situations with
ease surrounding findings management that would fall overdue by month end. Health of control
environment shared with stakeholders on monthly basis.
 Tracking and monitoring of outstanding issues arising out of self reviews and audits.
 On behalf of Business Service Lead, set agenda and conducted team meetings ensuring all regions
participation.
Key Responsibilities – Operations

2.  As part of Planning & Review, Capacity planning, Contingency Planning, Cross Training and
Productivity target reviews undertaken on annual basis.
 Led from front by focusing on motivation & development of staff, sickness management, managing
for value, rewards & recognition.
 Deputized AVP on several occasions covering 5 Team Leaders.
 Evaluated and reported operational risk and established appropriate strategies to minimize effectively
and manage work and ensure compliance with audit at all times.
 Established ownership of the business, assessed financial impacts of the processes handled and
identified ways to reduce financial losses.
 Developed procedures and implemented effective control measures to reduce risk to business.
 Provided development opportunities and ensure team members are adequately groomed to handle
line management responsibilities by establishing effective succession planning,
 With increasing competence across, encouraged team members to take part in various learning
programs Step Up Program. (%), One Step More (1) and Raising the Bar (2) & Writing for Service.
 Suggested various processing controls to avoid any operational losses/ fraud happening within the
processes handled.
 Ensured staff are aware of operational risk in their areas and be conscious that they deal with
customer’s money.
Additional Responsibilities
 Responsible for section level MIs like GAMS (Goals and Measures System), PMI (Performance
Measurement Index) ,daily performance report of the critical queues etc every month.
 Single Point of Contact for all system (HSBC net) enhancements. Prepared ITUR (IT User requirements)
and SAM (System Access Matrix) for HSBC net and ensured that it is signed off by business area.
 Organized and initiated various process related presentations for managers and above.
 Organized and conducted competitions and celebrations on the eve of Independence Day, Republic
Day and Woman’s Day. Hosted exhibition and quizzes on various occasions .
 As part of Corporate Sustainability, self and 75% of team participated in teaching Computers and
Math in Madhapur Mandal School. Initiated and driven sale of handmade greeting cards on the eve of
Independence Day. The proceeds of the sale were given away to Sivananda Rehabilitation Centre.
 In spite of having high volumes, team was encouraged to be part of blood donation camp and 2
volunteered to donate blood. 45% of the team including self participated in Walkathon ’10 organised
to support environment.
Contributions & Achievements
 100 Club Finalist 2009(Prize Amount $ 2000). Received many superstar and other awards as part of
rewards and recognition programme. Received 100 Club Semifinalists 2010.
 Organized and presented various presentations including monthly business reviews to the entire
senior management team.
 Received six sigma yellow belt certification for the effective usage of HSBCnet system. Also, showed
hard savings worth $6000 for few quick fixes within the process.
 Mentored yellow belt projects that resulted in six sigma yellow belt certification for 5 staff and 4
more in progress. Was a counselor for the Step Up Batch 7 Program for the department. This program
is aimed at grooming the staff for the next level.. Staff who was counseled received ‘excellent’ grade.
Period : 1998-2000

3. Organization : Emergency Dictation Services
Designation : Proof Reader
Roles and Responsibilities: Transcribing and auditing files to ensure good
customer service.
Period : 1997-98
Organization : Vorin Laboratories Ltd
Designation : R& D Chemist
Roles and Responsibilities: Responsible for innovative research activities and led a team of 10.
Period : 1996 - 1997
Organization : Vignan Degree College for Women
Designation : Lecturer in Chemistry
Roles and Responsibilities: Apart from regular teaching sessions, responsible for conducting various
activities like quizzes and other competitions.
Education:
MBA (Finance) IGNOU, New Delhi. M. Sc Chemistry ,Osmania University, Hyderabad.
Advanced Diploma in computer applications from Swal Computers Pvt Ltd,
Hyd. MCPS in Visual Basic 5.
Personal Details:
Marital status : Married
Husband’s Name : A Siva Kumar
Hobbies : Sketching, listening music