Splunk Webinar: Splunk for Microsoft Exchange
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Splunk Webinar: Splunk for Microsoft Exchange
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Splunk Webinar: Splunk for Microsoft Exchange
- 1. Webinar: „Splunk for Microsoft Exchange“
- 2. Agenda 2 Jürgen Magiera Senior Sales Engineer jmagiera@splunk.com Thomas Huber Major Account Manager thuber@splunk.com 1. Splunk – Überblick 1. Splunk App für Microsoft Exchange • Exchange in der IT • Live Demo • Service Uptime • Capacity Planning • Message Tracking • Access to Intelligence 2. Q&A
- 3. Splunk - Firmenüberblick 3 Firma • Global HQs: San Francisco London Hong Kong • 1,300 Mitarbeiter • Umsatz: $302.6M (+52%) • NASDAQ: SPLK Produkte • Von kostenlosem Trial bis Enterprise Plattform • Splunk Produkte: Splunk Enterprise Splunk Cloud Hunk Splunk MINT Premium Apps Kunden • 8.400+ Kunden • In über 100 Ländern • Kleinunternehmen bis globale Organisatonen • 70+ von den Fortune 100 • Größte Lizenz: 100+ Terabytes/tag
- 4. Macht Maschinendaten zugreifbar, verwertbar und wertvoll für jedermann. 4
- 5. Führende Plattform für Maschinendaten Operative Intelligenz Entwickler-plattform Kunden-ansichten Überwachung und Alarmierung Ad hoc Suchen Berichte und Analysen Jegliche Maschinendaten Online Services Web Services Servers Security GPS Location Storage Desktops Networks Packaged Applications Custom Messaging Applications Telecoms Online Shopping Cart Web Clickstreams Databases Energy Meters Call Detail Records Smartphones and Devices RFID HA Indexer und Storage Standard-systeme 5
- 6. Führende Plattform für Maschinendaten Operative Intelligenz Entwickler-plattform Kunden-ansichten Überwachung und In jeder Anzahl, aus jeder Alarmierung Lokation und Quelle Ad hoc Suchen Berichte und Analysen Jegliche Maschinendaten Online Services Web Services Servers Security GPS Location Storage Desktops Networks Packaged Applications Custom Messaging Applications Telecoms Online Shopping Cart Web Clickstreams Databases Energy Meters Call Detail Records Smartphones and Devices RFID HA Indexer und Storage Standard-systeme 6 Schema-on-the- fly Universelles Weiterleiten Kein RDBMS im Hintergrund Keine Notwendigkeit Daten zu filtern
- 7. Mehrwerte für die IT und das Business IT Operations Application Delivery Business Analytics Security, Compliance and Fraud Developer Platform (REST API, SDKs) Industrial Data and Internet of Things 7
- 8. Fertige Dashboards & Reports Web Intelligence SDKs UI API 8 Server, Storage, Network Server Virtualization Operating Systems Custom Applications Business Applications Cloud Services Mobile Applications App Performance Ticketing/Other Monitoring
- 9. Splunk App für Exchange 9
- 10. Wie sehen Maschinendaten aus? Sources Order Processing Middleware Error Care IVR Twitter 10
- 11. Maschinendaten bieten kritische Einsichten Customer ID Order ID Customer’s Tweet Time Waiting On Hold Twitter ID Product ID Company’s Twitter ID Order ID Customer ID Customer ID Sources Order Processing Middleware Error Care IVR Twitter 11
- 12. Maschinendaten bieten kritische Einsichten Order ID Customer’s Tweet Time Waiting On Hold Product ID Company’s Twitter ID Order ID Customer ID Twitter ID Customer ID Customer ID Sources Order Processing Middleware Error Care IVR Twitter 12
- 13. End-To-End Monitoring & Korrelation Exchange Admin 13 Linux/Win Admin Network Admin Applications Admin Line of Business User Application Support VMware/Linux/ Win Admin Security Admin Storage Admin IT Management
- 14. Ein Messaging Service = Multiple Komponenten 14 Verschiedene Proxys/Firewalls Microsoft Exchange 2007 Microsoft Exchange 2010 Email Provider BYOD Active Directory Identity Management 10’s oder 100’s von Servern 1000’s von Mailboxes
- 15. Wie sieht die Realität aus? Windows Server Event Logs 15 Performance Monitoring Data Firewall Logs User Information Active Directory Logs
- 16. Microsoft Exchange Service Prioritäten 16 Service Verfügbarkeit Exchange Administratoren brauchen flexible Lösungen um Exchange zu verwalten Kapazitäts- Plannung Es ist wichtig zu Wissen, welche Ressourcen wirklich verwendet werden “Was ist der Zustand von Exchange” “Welche Ressourcen werden von wem verwendete ” Message Tracking Teams brauchen die Möglichkeit Emails zu tracken sowohl Inbound & Outbound “Wo sind die Emails” Operational Analytics Admin Teams brauchen schnell Informationen über Ihre Exchange Umgebung “Ich brauche Auswertungen über meine Email Umgebung ASAP”
- 17. Was leistet die Splunk App For MS Exchange? Intelligence 17 Operations reporting Message Tracking Client Behavior Logfiles Configs Message Data Alerts Metrics Scripts Changes Client Access Servers Mailbox Stores Hub & Edge Transports Reputation Monitoring Capacity Planning
- 18. Vorteile der Splunk App for Exchange 18 Service Verfügbarkeit Sofortige Einblicke in den Zustand der kompletten Exchange Infrastruktur Kapazitäts- Plannung Verschiedene Reports über Kapazitäts-auslastung, Anomalien & Trends “Ich weiss at-a-glance wenn Exchange Problem hat” “Ich weiss was, wie und vom wem Exchange verwendet wird” Message Tracking End-to-End Sichtbarkeit über den Message Flow “Ich weiss wenn eine Nachricht nicht richtig versendet wird” Operational Analytics Security Event Reporting, Threat Detection, Reputation Monitoring, Change Tracking, User Behavior “Ich haben eine große Anzahl von Report-möglichkeiten über mein Exchange Umgebung”
- 19. Vorteile der Splunk App for Exchange 19 Service Verfügbarkeit Sofortige Einblicke in den Zustand der kompletten Exchange Infrastruktur Kapazitäts- Plannung Verschiedene Reports über Kapazitäts-auslastung, Anomalien & Trends “Ich weiss at-a-glance wenn Exchange Problem hat” “Ich weiss was, wie und vom wem Exchange verwendet wird” Message Tracking End-to-End Sichtbarkeit über den Message Flow “Ich weiss wenn eine Nachricht nicht richtig versendet wird” Operational Analytics Security Event Reporting, Threat Detection, Reputation Monitoring, Change Tracking, User Behavior “Ich haben eine große Anzahl von SLA Report-möglichkeiten Monitoring über mein Exchange Umgebung” Schnellere MTTR Geringere Kosten Gesteigerte Verfügbar-keit
- 20. Splunk App für MS Exchange Inhalte: • Eine Kombination von Splunk den Apps: MS Exchange, Windows & Active Directory • Beinhaltet vorgefertigte Korrelationen zwischen Exchange, Windows & AD um eine End-to- End Betrachtung zu ermöglichen • Eine vielzahl „Out Of The Box“ IT Management Dashboards und Reports Vorteile: • Verkürzte Installationszeit auf Infrastruktur- und Applikationsebene • Schnelle Bereitstellung von Reports und Korrelation zwischen Systemzustände, Kapazität, Sicherheit und Betriebsinformationen über den gesamten Services. • Ausführliche Komponenten-Reports (z.B. Exchange + WS + AD, Firewalls, etc.) Splunk App for MS Exchange Exchange Content Windows Content AD Content
- 21. Demo
- 23. Los geht’s! 1. Freier Download auf www.splunk.com 2. Umfassende Dokumentation und „How To‘s“ auf http://www.splunk.com/view/S P-CAAAG2R 3. Quick Reference Guide anfordern 4. Gemeinsamer Proof of Concept (PoC)
- 24. Vielen Dank
Hinweis der Redaktion
- Splunk has more than 1200 employees worldwide, with our global headquarters in San Francisco. Our 7,900 customers in 100 countries are using Splunk software to improve service levels, reduce operations costs, mitigate security risks, enable compliance, enhance DevOps collaboration and create new product and service offerings. Our products are designed to fit your needs and are built to be as frictionless to deploy as possible. Simple download Splunk software, point it at your data, and you’ll up and running in minutes. Please always refer to latest company data found here: http://www.splunk.com/company.
- At Splunk, our mission is to make machine data accessible, usable and valuable to everyone. And this overarching mission is what drives our company and product priorities.
- Splunk ingests data, lots of it, and we structure it. Once its structured, determining outliers is a fairly simple statistical problem. Across all fields, which events have values, averages, x percentile which are a 2 standard deviations or more outside the norm? In which case, show it to you. May be false positives/negatives, but it beats trying to analyze the other 99.9% of events we discarded for you because they look normal. Splunk is the leading platform for machine data analytics with over 6,000 organizations using Splunk – for data volumes ranging from tens of GBs to tens of TBs to over 100 TBs of data PER DAY. Splunk software reliably collects and indexes all the streaming data from IT systems, technology devices and the Internet of Things in real-time - tens of thousands of sources in unpredictable formats and types. Splunk software is optimized for real-time, low latency and interactivity.
- Splunk ingests data, lots of it, and we structure it. Once its structured, determining outliers is a fairly simple statistical problem. Across all fields, which events have values, averages, x percentile which are a 2 standard deviations or more outside the norm? In which case, show it to you. May be false positives/negatives, but it beats trying to analyze the other 99.9% of events we discarded for you because they look normal. Splunk is the leading platform for machine data analytics with over 6,000 organizations using Splunk – for data volumes ranging from tens of GBs to tens of TBs to over 100 TBs of data PER DAY. Splunk software reliably collects and indexes all the streaming data from IT systems, technology devices and the Internet of Things in real-time - tens of thousands of sources in unpredictable formats and types. Splunk software is optimized for real-time, low latency and interactivity.
- Both IT and business professionals can analyze machine data to get real-time visibility and operational intelligence. With our platform for machine data, organizations can meaningfully improve their performance in a wide range of areas e.g. meet service levels, reduce costs, mitigate security risks, maintain compliance and gain insights.
- A range of plugins, templates and full-fledged apps are available to help you collect, analyze and harness data from every layer of your technology stack. Even if you’re using a product that’s not listed here, Splunk still doesn’t limit you – you can still index data from that technology. One of the key benefits of using Splunk software is the ability to correlate machine data across silos, providing visibility across the entire Application Delivery and IT Ops landscape.
- Unlike traditional structured data or multi-dimensional data– for example data stored in a traditional relational database for batch reporting – machine data is non-standard, highly diverse, dynamic and high volume. You will notice that machine data events are also typically time-stamped – it is time-series data. Take the example of purchasing a product on your tablet or smartphone: the purchase transaction fails, you call the call center and then tweet about your experience. All these events are captured - as they occur - in the machine data generated by the different systems supporting these different interactions. Each of the underlying systems can generate millions of machine data events daily. Here we see small excerpts from just some of them.
- When we look more closely at the data we see that it contains valuable information – customer id, order id, time waiting on hold, twitter id … what was tweeted. What’s important is first of all the ability to actually see across all these disparate data sources, but then to correlate related events across disparate sources, to deliver meaningful insight.
- If you can correlate and visualize related events across these disparate sources, you can build a picture of activity, behavior and experience. And what if you can do all of this in real-time? You can respond more quickly to events that matter. For example, if an organizations captured the customers twitter ID in their customer profile this correlation would be possible. Where that didn’t exist, they could at least group by demographic with the tweets. You can extrapolate this example to a wide range of use cases – security and fraud, transaction monitoring and analysis, web analytics, IT operations and so on.
- Having said that, often times you will find yourself in a position that will talk about Having said that, Splunk’s strength is not only in providing deep insights with granular data in siloed technologies with our Apps, our differentiator is in being able to provide visibility across these silos. While administrators can accelerate getting insights with our Apps, we don’t lock out admins in their own silos. They can get visibility into multiple tiers, coz often times that not, even though these admins care about their siloes they want that cross tier visibility. We are and will not compete against point solutions. While the Apps certainly help you address this point, the strength in our platform is to bring this cross-siloed visibility and cater to multiple roles and use-cases. While some of these Apps have definitely helped displace point solutions, we are more than a point solution. We provide something that no other solution in the market today can provide as easily as we can. And with this, we’re able to reduce costs significantly for our customers, by consolidating tools, eliminating silos and finding root-cause faster. Priya: We don’t lock out admins into their own silos. Get insights into all of the technology areas they manage The main point is that were still not looking to compete against point solutions. Helps you address a point need but supports multiple use-cases. They achieve value and appreciate the App most when they correlate the data across multiple tiers. Some of these Apps an displace point solutions, but the value is in positioning it with the strength that enterprise brings to the table.
- Microsoft Exchange is not just comprised of a couple exchange servers. Email is a complete service. Mail comes in and out. You also have a perimeter defense systems (filtering technologies or firewalls) and different versions of the Exchange service. Ensuring email as a service runs smoothly means that systems other than just Exchange must be working properly. In this example, you can see samples of components that go into an enterprise-level implementation of Microsoft example. For example, an environment running Exchange will likely include defense appliances such as Cisco IronPoint, Exchange servers running 2007 or 2010 or 2013 versions of Exchange, SI load balances, maybe even blackberry servers. Also, multiple access devices can All of these components make it hard to scale Exchange and ensure the consistence in service. The exchange admins can in some case be managing environments may have over 300,000 users. When a user calls up and says exchange is broken, the Service Desk has to look at some many tools and different pieces of information in order to find out what may be occurring.
- As we mentioned previously, one of the major challenges for environments using exchange is correlating the data across multiple systems. When you break down all of those layers of information that we saw previously that has to be aggregated and tied together. Splunk can take in all of the machine data for cross correlation purposes, for example, from Windows Server logs, Exchange Servers logs, Blackberry, firewall logs, performance monitoring data on the host machine itself and the Exchange server, and user information – what is the user behavior? Who are the top senders. Physical underlying hardware and how users are using the service. A recent customer said that they wanted to create reports specific to the exec staff and the CIO (so a specific user). The exec doesn’t have time to provide information to track user (where they logged in from, what type of advice, etc, and get more proactive, especially when there are log in attempts that have been unsuccessful. Helps them maintain high level SLAs.
- The key benefits are at-a-glace solve the same challenges that we discussed in Module 2. Service uptime dashboards that allow admins to make sure service is up. They can see at-a-glance if Exchange has a problem. Instant visibility into email service health across all the infrastructure component. Capacity planning – Now customers can see in-depth reports on capacity usage, anomalies, and trends and forecasts. They can see historical trends of how a database grew over time and what resources are being used by whom and at what rate. Message tracking – Now they can also have end-to-end visibility into message delivery across heterogeneous email components. They can track an email through the entire delivery. And finally Operations analytics in terms of security event reporting, threat detection and so on. They have a rich set of available reports on the entire messaging environment that will help them track their reputation, user behavior, changes, and more. A new feature called Dashboard editor that allows them to create a quick customer report on the fly and drag and drop them into a drop zone to compare or package it up as a report as well.
- Like many of the other Splunk apps, the Splunk App for Microsoft Exchange correlates information from multiple inputs and aggregates that information in one spot to provide operational intelligence. For example, you have data sources such as Client Access Servers (how users are accessing the email service), Mailbox Stores (how is information being stored and growing and shrinking), Hub and Edge Transports (how are messages being routed) – all generating machine data in the form of logfiles, config, scripts, etc – all of this data is helpful in troubleshooting Exchange. Another important piece of data is reputation monitoring, which looks at the reputations of a specific domain. If suddenly you see massive amounts of spam coming from your domain, then the reputation of this domain will be reduced and these will start filtering our messages into junk mail. So we track the reputation monitoring aspects as well so we can see if your domain reputation is on the ugly side. The Splunk App for Microsoft Exchange helps break down those different pieces into the form of reports and dashboards grouped according to operations, message tracking, client behavior, and capacity planning.
- The key benefits are at-a-glace solve the same challenges that we discussed in Module 2. Service uptime dashboards that allow admins to make sure service is up. They can see at-a-glance if Exchange has a problem. Instant visibility into email service health across all the infrastructure component. Capacity planning – Now customers can see in-depth reports on capacity usage, anomalies, and trends and forecasts. They can see historical trends of how a database grew over time and what resources are being used by whom and at what rate. Message tracking – Now they can also have end-to-end visibility into message delivery across heterogeneous email components. They can track an email through the entire delivery. And finally Operations analytics in terms of security event reporting, threat detection and so on. They have a rich set of available reports on the entire messaging environment that will help them track their reputation, user behavior, changes, and more. A new feature called Dashboard editor that allows them to create a quick customer report on the fly and drag and drop them into a drop zone to compare or package it up as a report as well.
- The key benefits are at-a-glace solve the same challenges that we discussed in Module 2. Service uptime dashboards that allow admins to make sure service is up. They can see at-a-glance if Exchange has a problem. Instant visibility into email service health across all the infrastructure component. Capacity planning – Now customers can see in-depth reports on capacity usage, anomalies, and trends and forecasts. They can see historical trends of how a database grew over time and what resources are being used by whom and at what rate. Message tracking – Now they can also have end-to-end visibility into message delivery across heterogeneous email components. They can track an email through the entire delivery. And finally Operations analytics in terms of security event reporting, threat detection and so on. They have a rich set of available reports on the entire messaging environment that will help them track their reputation, user behavior, changes, and more. A new feature called Dashboard editor that allows them to create a quick customer report on the fly and drag and drop them into a drop zone to compare or package it up as a report as well.
- With the release of the Splunk App for 3.0, our customers can see combined approach. We are extracting information from Exchange, Windows, and Active Directory into a single application workload bundlet. This allows us to provide contextual information for the holistic server from each of these elements in the Windows Stack. And as we mentioned on the last page, the app includes out-of-the-box IT management dashboards and reports (over 200 out of the box panels). This helps them decrease install time at the infrastructure and application level. And Quickly visualize and correlate health, capacity, security and operational information for the entire email service, including ancillary components, (e.g. Exchange + WS + AD, firewalls, etc.)
- Splunk 6.1 is our latest version of Splunk software – the industry-leading machine data platform. Lets recap what Splunk Enterprise 6.1 delivers: Enabling the Mission-critical Enterprise Continuous availability of mission-critical machine data with expanded insights from new sources Multi-site Clustering: Delivers continuous availability for Spunk Enterprise deployments that span sites, countries or continents by replicating raw and indexed data in a clustered configuration Search Affinity: Provides a performance increase when using multi-site clustering by routing search and analytics requests to the nearest cluster, increasing performance and decreasing network usage. zLinux Forwarder: Allows for application and platform data from IBM mainframes to be easily collected and indexed by Splunk Enterprise. Data Preview with Structured Inputs: Enables previewing of massive data files to verify alignment of fields and headers before indexing improving data quality and the time it takes to discover critical insights. Delivering Enhanced Interactive Analytics Easier to build dashboards and more interactive visualizations. Enhanced Dashboard Editor: Provides the ability to build advanced dashboards through the UI and without requiring advanced XML coding. Chart Overlay: Improves data analysis by providing the ability to overlay one chart on top of another. Contextual Drilldown: Enables more detailed insights when clicking on a dashboard panel without leaving the context of the dashboard itself. Pan and Zoom Controls: Enables more focused analytics by providing the ability to selecting a range of interest on a chart and zooming in for deeper analysis. Embedding Operational Intelligence Extends Operational Intelligence to common business applications. Embedded Reports: Enable any report, table to be embedded in third-party business applications such as salesforce.com, WordPress, Wiki Microsoft® SharePoint, and more. Custom Alerts: Deliver alerts with embedded machine data context reducing mean-time-to-resolution (MTTR), and provide ability to customize alert templates. Splunk 6.1 represents a significant milestone in our mission to make machine data accessible, usable and valuable by everyone. Find out more at www.splunk.com/6