Box was founded on a simple, powerful idea: people should be able to access and share their content from anywhere. Box uses Splunk to improve the customer experience and keep track of critical business metrics to optimize marketing, product development, application management and security processes. Watch the presentation live here: http://bit.ly/xAHcgI

1. Online
Services
March
8,
2012

2. Online
Services
Tomas
Barreto
Engineering
Manager,
Box

3. About
Box
! Based
on
a
simple,
powerful
idea:
people
should
be
able
to
access
and
share
their
content
from
anywhere
! Customers
include
8
million
individuals,
small
businesses
and
Fortune
500
companies
! Industry
Awards
and
RecogniLon:
– "Visionary"
Managed
File
Transfer
SoluLon
-­‐
Gartner
– Leader
in
Mobile
CollaboraLon
–
Forrester
Wave
– 36th
Fastest
Growing
Company
in
North
America
Burlingame,
March
8,
2012
Copyright
©
2011,
Splunk
Inc.

4. My
Role
! Engineering
Manager
at
Box.Net
! Passion
for
innovaLve
products
that
drive
business
value
! Economics
and
Computer
Science,
Duke
University
! Core
funcLons
of
the
team:
– Product
development
in
a
fast
release
environment
– Ensure
effecLve
alignment
with
operaLons
– Product
innovaLon,
improved
security,
scaling
for
growth
Burlingame,
March
8,
2012
Copyright
©
2011,
Splunk
Inc.

5. Key
Business
Aributes
and
Dev
ImplicaLons
! Focus
on
innova0on
–
need
to
get
high
quality
features
out
quickly
! Rapid
growth
–
ensure
product
and
infrastructure
scales
! Customer
focus
–
DevOps
approach
criLcal
in
fast
problem
resoluLon
! Security
–
addressing
security
gaps
and
proacLvely
prevenLng
aacks
! Applica0on
intelligence
–
understand
how
to
market,
what
to
build
Burlingame,
March
8,
2012
Copyright
©
2011,
Splunk
Inc.

6. Ge_ng
Started
with
Splunk
! In-­‐house
excepLon
monitoring
and
logging
soluLon
! Event
based
system
–
having
scalability
issues
! Requirement
to
improve
dev
visibility
into
applicaLon
logs
! Evaluated
open
source
vendors
vs.
in-­‐house
build
vs.
Splunk
! Deployed
Splunk
with
a
small
iniLal
license
>
Burlingame,
March
8,
2012
Copyright
©
2011,
Splunk
Inc.

7. TroubleshooLng
with
Splunk
Data
Sources:
! ApplicaLon
logs
(PHP
web
applicaLon,
Scala
backend
services,
Apache)
Users:
! Engineers
/
tech
operaLons
Use
Cases:
! Visualize
Data
! Troubleshoot
and
debug
Burlingame,
March
8,
2012
Copyright
©
2011,
Splunk
Inc.

8. IT
and
Business
Insight
Dashboards
Metrics
Tracked:
Benefits:
>
! Uploads
(success
by
browser)
! Results
of
markeLng
acLvity
! Breakdown
of
upload
types
related
to
feature
release
! Capacity
modeling
metrics
! Insight
into
trending
analysis
! Capacity
planning
and
scaling
Burlingame,
March
8,
2012
Copyright
©
2011,
Splunk
Inc.

9. IT
and
Business
Insight
Dashboards
Burlingame,
March
8,
2012
Copyright
©
2011,
Splunk
Inc.

10. Service
Performance
Dashboard
! Ensuring
SLA
compliance
Benefits
! ProacLve
problem
resoluLon
! Beer
experience
for
customers
Burlingame,
March
8,
2012
Copyright
©
2011,
Splunk
Inc.

11. Insight
into
Mobile
Apps
Benefits:
! Visibility
into
mobile
app
usage
and
trends
! Helps
understand
investment
from
a
development
standpoint
! Highlight
areas
of
improvement
/
issues
that
customers
have
Burlingame,
March
8,
2012
Copyright
©
2011,
Splunk
Inc.

12. IntegraLng
Splunk
with
Kinect
(xBox)
@
Box
>
>
Customers
upload
Splunk
visibility
into
Move
map
visualizaLon
files
from
across
the
upload
data
overlaid
with
Kinect
gestures
and
world
with
Google
Maps
see
traffic
from
a
(App
from
Splunkbase)
different
perspecLve
Burlingame,
March
8,
2012
Copyright
©
2011,
Splunk
Inc.

13. HACKATHON:
Box
+
Splunk
+
Kinect
CLICK
FOR
VIDEO
Burlingame,
March
8,
2012
Copyright
©
2011,
Splunk
Inc.

14. Benefits
Realized
with
Splunk
! Greater
visibility
in
key
health
metrics
Engineering
! Significantly
reduce
Lme
to
resolve
problems
! Beer
collaboraLon
between
Dev
/
Ops
Technical
OperaLons
! Improved
engineering
producLvity
! Understand
impact
of
new
feature
campaigns
MarkeLng
Burlingame,
March
8,
2012
Copyright
©
2011,
Splunk
Inc.

15. Splunk
AdopLon
and
Use
! Over
100
users
across
the
company
(engineering
and
tech
ops
teams)
! Plug
and
play
–
visually
show
what
Splunk
is
and
can
do
to
drive
adopLon
! Word
of
mouth
led
by
iniLal
group
of
users
! InstrumenLng
logs
to
get
even
beer
intelligence
from
Splunk
! Tight
integraLon
with
Ops
–
Splunk
on
checklist
before
code
released
“Easy,
AddicLve
UI
–
once
you
start
using
it,
you
are
hooked.”
Burlingame,
March
8,
2012
Copyright
©
2011,
Splunk
Inc.

16. What’s
Next?
! Data
driven
product
management
–
Splunk
insights
to
further
guide
product
roadmap
and
investments
! Web
intelligence
–
great
opportunity
to
influence
product
and
markeLng
teams
with
real-­‐Lme
analyLcs
for
operaLonal
and
IT
data
! Security
–
tesLng
Splunk
for
a
few
security
use
cases,
more
to
come
“We’re
not
even
scratching
the
surface
of
what
Splunk
can
do.”
Burlingame,
March
8,
2012
Copyright
©
2011,
Splunk
Inc.

17. Thanks!
QuesLons?
Copyright
©
2012,
Splunk
Inc.
Listen
to
your
data.