Every department in your company has room to grow. Your helpdesk is no exception. This service-oriented department needs constant improvement because it’s one of your main connections to your customers. Helpdesk services define how much you value your clients’ opinions. The way they respond to their inquiries and complaints show the lengths you will go to achieve customer satisfaction. Thus, it’s crucial that you look for ways to make your helpdesk better. Here are five simple things you can start doing. Read More: http://www.spi-global.com/blog/think-tank/5-simple-improve-companys-helpdesk/

1. Five Simple Things you
can Do to Improve Your
Company’s Helpdesk
Presented by:
http://www.spi-global.com/crm/our-services/technical-support

2. Helpdesk services define
how much you value your
clients’ opinions.

3. The way they respond to
their inquiries and
complaints show the
lengths your company will
go to achieve customer
satisfaction.

4. Thus, it’s crucial that you
look for ways to make
your helpdesk better.

5. Here are five simple things
you can start doing.

6. FOCUS ON STRENGTHS AND
MANAGE THE WEAKNESS
1.

7. Your helpdesk excels at
something.

8. May it be your quick
turnaround time or your
agents’ technical skills,
you need to identify these
strengths and make sure
that it’s maintained at a
high level.

9. Sometimes business owners
focus on improving the
weakness while neglecting
their strengths.

10. This is why You need to
learn how to deal with
your company’s weak areas
without compromising what
you’re really good at.

11. SET CLEAR GOALS
2.

12. Let your team know what
your priorities are.

13. They need to know what
they’re aiming for like
response times, target
number of closed tickets,
and specific call metrics.

14. Use these goals to
motivate them to perform
well.

15. GIVE BALANCED TRAINING
3.

16. You need to give equal
trainings on the knowledge
and skill spectrum.

17. Agents with good
interpersonal skills can
adjust easily to technical
trainings.

18. On the other hand, those
who are technically adept
but have poor people
skills may find it difficult
to handle irate clients.

19. You need to give effective
trainings that will balance
off these two areas.

20. EXPAND YOUR SERVICES
4.

21. A great way to improve
your helpdesk is by
offering more services.

22. If you can accommodate
more concerns other than
technical ones then that
would make your helpdesk
the one-stop portal for
everything.

23. You just need to make
sure that right concerns
are directed to the right
people.

24. KEEP OUTSOURCING IN MIND
5.

25. Sometimes it’s cheaper and
more efficient
to outsource helpdesk
services.

26. There are third party
providers who are
experienced in this area
and they cost cheaper than
what you pay for salaries
and overhead expense.

27. Their service is also both
competent and efficient,
giving you real value for
your money.

28. Why do you need to
improve your company’s
helpdesk?

29. Your agents need to have
the tools and training to
be the best at what they
do.

30. Make sure you review their
performance regularly and
see how you can support
them.

31. If you want optimum
production, you need to
recognize that your
helpdesk needs your help
too.

32. HelpDesk Services
To know more about
http://www.spi-global.com/crm/our-services/technical-support