1. KIRLOSKAR PNEUMATIC Co. LTD
PARTICIPANT WORKBOOK
PERSONAL EFFECTIVENESS
SHIRISH BAGEWADI
shirishbagewadi@yahoo.com
+919890658783

2. Please fill up the following
LIFE ORIENTATION INVENTORY – By Dr. Udai Pareek
Part A
Write 1 If you spend much less time than the average person in your group – you are
amongst lowest 5%
Write 2 If you are lower than the average – you are amongst the lower 20%
Write 3 If you are like most people – you are among 80%
Write 4 If you spend more time than the average – you are among the top 20%
Write 5 If you spend much more time than the average – you are amongst the top 5%
Sr. Description Rank
A1 Reading to broaden your knowledge
A2 Being with your wife and children / family
A3 Exercises to improve your physical fitness like yoga, jogging, gym , etc
A4 Attending courses for self development
A5 Engaging in religious activities
A6 Engaging in spiritual pursuits and activities
A7 Acquiring financial assets – shares, investments, real estate, etc
A8 Giving time for parents / family problems and matters
A9 Contacting and meeting old friends and associates
A10 Leisure oriented activities – hobbies, sports, etc
A11 Socializing – parties, clubs, small groups for cards, etc
A12 Being part of professional associations – societies, etc
A13 Community service and problem solving, taking social initiative
A14 New ways of increasing efficiency, commitment of employees, etc
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3. Part B – Six pairs of statements are given below. If there is a conflict between the
two items in each pair, which one would you prefer? Use the following to respond
Write 1 If (a) is clearly much more important than (b)
Write 2 If (a) is more important than (b)
Write 3 If (a) is equally as important as (b)
Write 4 If (b) is more important than (a)
Write 5 If (b) is clearly much more important than (a)
Sr. Description Rank
B1a Work demands
B1b Demands made by family and parents
B2a Concern for perks and other facilities
B2b Concern for job content
B3a Concern for fast promotions
B3b Concern for one’s family
B4a Placement in hometown or desired place
B4b Challenging and interesting job
B5a Taking responsibility in professional / community service organization
B5b Spending time with old friends / parents and relatives
B6a Continuing with and concentrating on, a job for a long time
B6b Searching for a job giving better opportunities for a career in the future
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4. Transfer the numbers you have given in the questions as per the questions given below.
Ensure you put the right number against the right question
Enlarging style Enfolding style
A1 A2
A3 A5
A4 A6
A7 A8
A12 A9
A13 A10
A14 A11
B2 B1
B4 B3
B6 B5
Total Total
Total –10 = Total – 10 =
X 2.5 = X 2.5 =
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5. Understanding Efficiency and Effectiveness
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Basic Requirements to be effective
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6. Traits qualities of an Effective Colleague
Behavior
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Attitude
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Skills
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7. Learning from the story – “The Hen that Lays the Golden Eggs”
Vehicle comparison
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8. The Balance Between P = PC
Investments needed in Life
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9. Influence and Concern
Existing
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10. Influence and Concern
Future
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11. ACTION CONSEQUENCE MODEL
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12. TIME PRODUCTIVITY STRETCH
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13. CASE STUDY
Tushar is a successful entrepreneur in his early thirties, running a trading business in
computer hardware and networking products and services and is based at Pune. Over the
years, by sheer hard work and persistence he has a good base of clients in the state.
Recently, he had attended a seminar on management tools and techniques in which one of
the sessions was on time management and the importance of a “TO DO” list.
Tushar decides one day to start making a “TO DO” list. After dinner, he sits down to
make a list. He has to go to Mumbai tomorrow with his SUV, as he has to buy certain
components for an important client. He has go himself as getting them by courier /
transport would take time and he has to deliver the same within the next few days – or
else he may lose the client in the future and also may have to pay penalty for late
delivery. He also has to meet 2 clients in Mumbai.
He also has an appointment with his doctor for a checkup in the evening, which he does
every 6 months for his entire family. His anti-virus software license on his laptop and
computer systems has expired and must update it. He cannot take a risk due to the threat
of virus.
He is an office bearer of the local traders association. The local traders association has
also called a meeting in the late afternoon, where he would get some important contacts
and also know some aspects of the changes in the sales tax laws – as there is a talk
arranged by the traders body. He reckons that he can go to Mumbai early in the morning
and come back by afternoon.
During the end of the day, he has to send some invoices to clients for services given in
the last month. The invoices are already late.
Tushar sits down and makes his “TO DO” list
Go to Mumbai – buy the components
Meet clients
Meet doctor in the evening
Update anti – virus software
Send invoices
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14. As he is making his list, he gets a call from his brother-in-law. On hearing that he is
going to Mumbai, his brother-in-law requests Tushar to get a component for his new
LCD television, which is not currently available in Pune. Tushar makes a mental note to
do the same and assures his brother-in-law he would get the component. Happy with his
“TO DO” list, Tushar decides to sleep and wake up early and start practicing the
techniques of time management he has learnt in the seminar.
Tushar wakes up early in the morning at 5.00 a.m. and starts his laptop to check the
mails. One of the mails is from his anti-virus company offering online upgradation at a
discount. He clicks on the link and starts the process. The system needs payment by
credit card, and suddenly he can’t find his credit card. After searching for about 15-20
minutes – he realizes that he has forgotten the credit card in the office. He aborts the
upgradation process and makes a mental note to call the local dealer to come and upgrade
his laptop and computer systems. He notices some mails from his friends and as he is
reading them decides to respond to some of them. By the time he is through the time is
6.30 a.m. Tushar gets worried and rushes to get ready.
As he is taking a bath, his wife reminds him that they have to go to their kid’s school to
meet the class-teacher and principal for a selection of their kid for national talent
competition. Tushar has completely forgotten about this and requests his wife to take the
other car they have and go to school. Tushar gets ready and starts his SUV and realizes
there is no fuel. The SUV has just come back from servicing and the driver had not filled
fuel as Tushar had forgotten to give him money. He picks an empty can from the SUV,
takes an autorickshaw and goes to the nearest petrol pump to get 5 litres of fuel. By the
time he comes back it is 8.00 a.m. He takes the SUV again to the pump, fills fuel and
starts towards Mumbai.
Near Lonavala, he sees a long line and remembers that there was a newspaper report
about road repairs leading to traffic jams. He manages to reach Mumbai by 11.30 a.m. He
buys his components and enquires for the LCD component his brother-in-law has asked.
He is told that it is available in the next market about 20kms away. He goes to that
market – which takes an hour to reach in the Mumbai traffic and finally buys the
component. It is already 2.30 p.m. He realizes that there is no way he can go for the local
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15. traders association meeting. He also forgot about his clients meeting, but manages to
meet one client – which luckily was in the same locality.
Tushar is now hungry and go to a nearby hotel. As he is ordering for the food, suddenly
he spots a close college friend – he has not met for years. The friend invites him to his
office nearby and after sitting in his office for a few minutes go to nice hotel for food.
The order for good food and beer and Old memories are discussed. By the time they
finish – it is 5.30 p.m. Now there is no way the doctor’s appointment can be made.
Tushar starts back – after beer he is lethargic, so drives slowly and reaches Pune by 9.30
p.m. after negotiating the heavy Mumbai traffic and the rush on the highway.
Looking at the day – Tushar loses his confidence on the time management techniques and
feels it is all bullshit.
Can you help Tushar? What went wrong?
Plot his activities on the grid below
ANTICIPATED UNANTICIPATED
IMPORTANT
UNIMPORTANT
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16. TIME MANAGEMENT MATRIX
USING THE TIME MANAGEMENT MATRIX
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17. TIME MANAGEMENT GRID
USING THE TIME MANAGEMENT GRID
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18. HOW TO BUILD THE TO – DO LIST
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Time Management is Life Management
Get enough sleep / Eat healthy food / Exercise / Work and Study / Allow time for
recreation
Everyone has the same amount of time! Calculate the time in a week – Where it is
spent? Do you accomplish the things you want to?
Discovering where you spend your time is important if you want to take control of
your life. The first step in managing time, is exploring what you are presently doing
with your time. You may be surprised at how much of your time is consumed by
meaningless activities. Eg. _____________
What is the value of your time?
TIME WASTERS
Thinking about it, worrying about it / Procrastination – Putting it off...(Indecision) /
Creating inefficiencies by implementing first instead of analyzing first /
Unanticipated interruptions that do not pay off / Making unrealistic time estimates /
Unnecessary errors (not enough time to do it right, but enough time to do it over) /
Crisis management / Poor organization / Ineffective meetings / Micro-managing by
failing to let others perform and grow / Doing urgent rather than important tasks /
Poor planning and lack of contingency plans / Failing to delegate / Lacking
priorities, standards, policies, and procedures /
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19. TIME SAVERS
Managing the decision-making process, not the decisions / Establishing daily, short-
term, mid-term, and long-term priorities / Handling correspondence expeditiously
with quick, short letters, memos / Throwing unneeded things away Establishing
deadlines / Not wasting other people's time / Ensuring all meetings have a purpose,
time limit, and include only essential people / Getting rid of busywork / Maintaining
calendars; abide by them / Knowing when to stop a task, policy, or procedure /
Delegating everything possible and empowering subordinates / Keeping things
simple / Ensuring time is set aside to accomplish high priority tasks / Using
checklists and To-Do lists / Adjusting priorities as a result of new tasks
HABITS – TO BE AVOIDED
• DISORGANISATION
• PROCRASTINATION
• NOT SAYING “NO”
• NO PRIORITIES
• NO PLANNING
• NOT FINISHING THINGS
• ATTEMPTING TOO MUCH
• LACK OF CONFIDENCE
• FEAR OF FAILURE AND SUCCESS
• Make your choice – proactively
• Look at what you want to achieve –
• Keep the end in mind when you begin
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20. IMPLEMENTATION
• Get Started
• Get into a routine
• Prioritise
• Plan your activities
• Stick to your plan
• Set realistic deadlines
• Do not commit to unimportant activities, no matter how far ahead they are
• Set start and stop times
• Look ahead and anticipate problems
• Do not say yes to too many things.
• Deal decisively with interruptions
• Act assertively
• Deal with it for once and for all
• Divide large tasks
• Concentrate on – Do one thing at a time
• Complete what you have started
• Do the difficult things first
• Limit phone time
• See others as a source of support
• Delegate
• Do not put unneeded effort into a project
• Cut the clutter
• Build thinking time
• Be conscious of time
• Review often
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21. Time Log Sheet Date -
S.no Timings Activity / Tasks / Work done Planned- Y/N Remarks
1 0600-0700
2 0700-0800
3 0800-0900
4 0900 - 1000
5 1000 - 1100
6 1100-1200
7 1200-1300
8 1300-1400
9 1400-1500
10 1500-1600
11 1600-1700
12 1700-1800
13 1800-1900
14 1900-2000
15 2000-2100
16 2100-2200
17 2200-2300
18 2300-2400
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22. DAY 1
Learning How I can apply it to my job
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23. DAY 2
STRUCTURED REFLECTIONS
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LOCUS OF CONTROL – By Dr. UDAI PAREEK
Given below are some statements that show how people experience their organizations.
There are no right or wrong answers. Read each statement and indicate the extent to
which you feel that way, based on your experience in the organization. Use the following
in indicating your score / rating.
Write 4 Write 3 Write 2 Write 1 Write 0
If you strongly If you If you If you slightly If you hardly
feel this way generally feel somewhat feel feel this way or never feel
this way this way this
No. Statement Score
1 I can largely determine what matters to me in the organization
2 The course of my career largely depends on me
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24. 3 My success or failure depends mostly on the amount of effort I put in
4 The persons who are important control most matters here
5 To a large extent, my career depends on my seniors
6 My effectiveness in this organization is mostly determined by senior
people.
7 The organization one joins or the job one gets are to a large extent,
accidental happenings.
8 One’s career is to a great extent, a matter of choice
9 Success of a person depends on the breaks or chances he or she gets
10 Successful completion of assignments is mainly due to my detailed
planning and hard work.
11 Being liked by seniors or making a good impression usually influence
promotion decisions
12 Getting rewards in the organization is a matter of luck
13 Success of one’s plans to a large extent is a matter of luck
14 Getting promotion largely depends on my being in the right place at
the right time
15 Senior person’s preference determines who would be rewarded in the
organization
16 My success, to a large extent, depends on my competence and hard
work
17 How much I am liked in the organization depends on my seniors
18 It is a matter of luck that people listen to you
19 If my seniors do not like me, I probably would not succeed in the
organization
20 Usually I am responsible for getting, or not getting, rewards
21 My success or failure is mostly a matter of luck
22 My success or failure depends mostly on those who work with me
23 My promotion in the organization depends mostly on my ability and
my effort
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25. 24 My experience is that most things in the organization are beyond
one’s control
25 I work hard enough to get my suggestions accepted in the organization
26 I am acceptable to others in my organization because I am lucky
27 Generally, I determine what happens to me in the organization
28 My acceptability to others will depend on my behavior with them
29 My ideas get accepted if I make them fit with the desires of my
seniors
30 Pressure groups are more powerful (and control things) in the
organization than individual employees
SCORING SHEET
I EO EC
No. Score No. Score No. Score
1 4 7
2 5 8
3 6 9
10 11 12
16 15 13
20 17 14
23 19 18
25 22 21
27 29 24
28 30 26
Total
Calculate Ratio of I / (EO + EC)
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26. WHO IS A CUSTOMER
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27. CUSTOMER DETAILS
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WHAT DOES A CUSTOMER WANT?
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28. CONCEPT OF QUALITY
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PROCESS
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29. LEARNINGS FROM THE BOAT MAKING COMPETITION
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30. Role play
Role 1 – you play the role of a supervisor, who has received a information about a major
compliant from a customer. The complaint relates to the BOM being incomplete in some
subassemblies and in some cases wrong components have been dispatched. You go to the
assembly area – where you approach three engineers who were present when the
dispatch happened. You are very angry as this is the first time a compliant has been
received against your department in the last one-year.
Role 2 – you play the role of a engineer in the assembly section responsible for packing.
The incident had happened at the end of the first shift and starting of the second shift.
When the incident happened, you were not well and had applied for leave, which was not
sanctioned due to delivery deadline pressures. When the packing had happened – you
were tired after working the whole day and were feeling feverish. You had gone to the
company doctor for some medicine, and on returning handed over the BOM without
physically verifying the contents, to the next engineer in the second shift, but you had
assumed the workers had done the right job. That day, 2 of the normal workers were on
leave and some contract workers were present for this work. You refuse to take any
blame for whatever happened and strongly defend your position, making the supervisor
even angrier.
Role 3 – you play the role of an engineer in the assembly section responsible for packing.
The incident had happened at the end of the first shift and starting of the second shift.
You were in the second shift and always scared of asking seniors any questions, as they
may get offended. The engineer in the first shift is 2 years senior to you. You simply
assumed that the BOM handed was checked as the crates were sealed and thus signed it.
Now that the supervisor is angry, you are about to cry and say sorry. The supervisor is in
no mood to listen – which makes you even more nervous. You now start to feel that you
could lose your job.
Role 4 – you play the role of an engineer in the assembly section, who was asked to come
for extra duty due to the delivery pressures and were present on the shop-floor when
incident had happened, but were not directly involved. You believe in finding a solution
rather than trying to complain and would like to resolve the issue.
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31. BEHAVIOR IN COMMUNICATION
SUBMISSIVE BEHAVIOR
EFFECTS OF SUBMISSIVE BEHAVIOR
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AGGRESSIVE BEHAVIOR
EFFECTS OF AGGRESSIVE BEHAVIOR
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ASSERTIVENESS
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32. ASSERTIVENESS MODEL
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33. DEVELOPING ASSERTIVENESS
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STEPS IN ASSERTIVENESS
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34. Role Plays – Groups will show aggressive, submissive and finally assertive behavior
Role Play 2
Your boss asks you to ship a package, without waterproof outer plastic because it is out
of stock. The boss’s logic is that it is December, so there is no chance of rain and there
should not be any problem. The customer also had called twice for delivery.
What would you do?
Role Play 3
It is the quarter end month and instead of the normal reorder quantity – your supplier is
pressuring you to accept double the quantity. His logic is that from experience there is
always a need for more stock at quarter end. Also with the quality standards made
stricter, there is a chance of higher rejection. The supplier has been with the company for
over 15 years, and knows practically every senior person in the company. Very few
suppliers make the components. You have joined the company only two years back.
What would you do?
Role Play 4
There is an important meeting that the senior management is having in a couple of days.
Your boss needs some critical and sensitive information from another senior manager
and has asked you to get the information. You ring up the other senior manager and take
his appointment at X.XX time. Your boss also sends him a mail regarding the same. You
arrive at the scheduled time for the appointment, but is informed by his secretary that he
is busy. You tell the secretary about the appointment. The secretary informs the boss –
who asks you to wait for 15 minutes. You wait for 15 minutes, but there is no sign. What
would you do?
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35. Role Play 5
You are in the middle of some very important work, which your boss has given you and
asked you to finish it in the next one hour – it is critical compilation that is urgent. As you
are doing this work a senior manager from another department comes to you and request
you for some data – which he needs urgently. This data would need about 40 – 45
minutes to give. What would you do?
Role Play 6
You are responsible for sending some data to another department every month by the 25th
of each month and this becomes the base for MIS sent to the top management. The data
that you sent in turn comes from various field offices – which you check, put into a proper
format and then send it. Last 2 months – because of some software problem, there is a
delay in you receiving the data, which in turn has caused a delay in forwarding the data.
The manager in the receiving department is aware of the same, but is hell bent on raising
the issue again and again at all forums and is now speaking of escalating to the top
management. You meet the manager in his office and he is about to start the same issue.
What would you do?
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36. ENLARGER ENFOLDER
Create autonomy People oriented
Innovation, change and growth Oriented to tradition and stability
oriented Focus on inward strength
Challenges tradition May not join community orgns.
Emphasis on adaptation Rarely seek active roles
Focus on self development Strong ties with parents
Wants to extend influence outward Strong relationships with childhood
Looks for responsibility friends
Achieves position of influence Upset with transfers even if it
More likely to read and study means progress
Takes new courses, Not likely to take additional
Keep tracks of latest developments qualifications or new courses
Focus on health Satisfaction from completion of
Importance to physical fitness jobs thoroughly
Values change and adapt with time Not impressed with latest fads
May not keep in touch with old Small circle of friends
friends of childhood Socializing is limited
Ties to formal religious practices Not bothered by status
weaken Value informality
Looks at alternatives Believe in human touch
Wants new experiences of all Are comfortable with life
varieties
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37. DAY 2
Learning How I can apply it to my job
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38. ACTION PLAN FOR THE FUTURE
Best of Luck
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