An institution’s online education strategy is only as good as the quality of the degree programs that drive it. Proctoring is a valuable tactic to help institutions protect the integrity of their online offerings, and to provide students with a degree they can be proud of--because they earned it. The strategies that drive proctoring in today’s online learning environment vary widely. In this session, we’ll dive into the technology models that are making it possible to deliver exam freedom to the student without sacrificing integrity -- and empowering educational institutions to do what they do best – educate. Software Secure offers a suite of products tailored to suit the varying security needs of institutions looking to provide online exam proctoring options for students.

1. Secure Testing. Anytime. Anywhere.
softwaresecure.com
Steve Lesser
VP Sales and Marketing
Software Secure, Inc.

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Founded 1999
HQ in Newton, Massachusetts
(www.softwaresecure.com)
Award-winning solutions for secure, convenient and scalable exam integrity
wherever or whenever exams are administered - with different robust security
models for variable kinds of computer-based exam.
Solutions for Certification Organizations, Higher Education and K-12
- Online Education and Classroom Environments
- Assures integrity of test conditions with patented technology
- Authenticates test taker’s ID with biometrics and proprietary monitoring system
- End-to-end exam administration services

3. Watchful Eyes
A Solution Spotlight on
Remote Proctoring Technology

4. Online cheating affects
everyone’s credentials
“The issue of online cheating concerns many
educators, particularly as more students take
MOOCs for college credit, and not just for
personal enrichment.”
-New York Times, 2013
"

5. 72% Admit to
Online Exam Cheating

6. Diminished degree value
Accreditation at risk
Tarnished brand

7. No one wants to go
back to old school

8. Traveling to campus
takes a beating on resources

9. And scheduling a proctor to take an
exam is inconvenient

10. Live Proctoring
- Exams are held at a specific time with humans monitoring students
live via webcam.
- Generally speaking, there is one proctor for every 4-10 students;
each proctor monitors an array of computer screens simultaneously.
On-Demand Proctoring
- On-demand proctoring embraces and leverages technology, only
involving humans where they can be the most effective.
- Students agree to allow cameras to “watch” them while they take
exams; if the cameras pick up anything out of the ordinary, the
anomalous behavior is flagged in the recording by multiple reviewers
after the exam.
Two main approaches to remote proctoring:

11. Pros and Cons: Live Proctoring
Advantages:
 Immediate correction: Companies that offer live proctoring advertise that because their
proctors observe students while taking an exam, they can correct suspicious behaviors as
they happen.
 Replicates traditional proctored setting: These vendors also claim the approach is meant
to do for online learners what human proctors do in traditional exam rooms.
Drawbacks:
 Requires Scheduling: students need to schedule the exam for a specific time.
 Expensive: Exams cost more— to cover the overhead of paying for a human to proctor.
 Risk: Giving an unknown proctor control over test-takers' computers might increase
security risks for student’s or organization’s computer equipment.
 “Judge and jury”: Burden on determining what is cheating, and what to do about it is
borne by the proctor, who is doing the same for multiple exams/schools.

12. Pros and Cons: On-Demand Proctoring
Advantages:
 Convenience : Because students can take exams anytime, on-demand proctoring is
convenient as it requires no scheduling.
 Affordable: Less expensive for students. Utilization of technology means that cost is
significantly lower (between 30-40 %) than human-based approaches.
 Scalability: Since no human resources are required to watch the exam in real-time, the
solution is more scalable and can be available for use at any time by student.
 Effective & Accountable: “Record and review” system records the entire exam session,
serving as a record or evidence. System can automatically notify students of prior exam policy
violations next time they log in to take an exam, no need for human interaction.
Drawbacks:
 Timing: Critics allege that this approach doesn’t prevent cheating before it occurs but instead
responds to cheating afterward.
 Institutional Responsibility: In cases where video review leads the vendor to suspect a
student of cheating, onus is on the school to review the ‘marked’ integrity events .

13. Using Technology
Just Makes Sense . . .
“The developing technology for remote proctoring may
end up being as good — or even better — than the live
proctoring at bricks-and-mortar universities”
Douglas H. Fisher, Professor - Vanderbilt University
-New York Times, 2013

14. Why On-Demand has a distinct edge:
1. As on-demand “record and review” proctoring solution is technology-
driven, there’s no limit to the number of exams an institution can
manage at a given time.
2. On-demand proctoring enables exams to be monitored without humans
keeping watch, students can take tests from anywhere at any time.
3. Affordability is one of the most attractive aspects of online education,
the on-demand proctoring model becomes the best/obvious choice as
it's the lowest-cost option.
Bottom Line: Students choose an online course or program for the flexibility
of studying anytime-anywhere. Adding rigid requirements like exam
scheduling disrupts the anytime learning model. on-demand proctoring is
more convenient and less expensive.

15. Award-winning technology for online proctoring

16. Patented
lock down technology

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Remote Proctor NOW: On-Demand Testing
 Utilizes student’s own webcam and microphone -
they can be taking a test in less than five minutes!
 Continuously records webcam view and desktop to
ensure compliant exam conditions
 No need to schedule time or rely on a proctor’s
schedule to take a test
 Cost effective method to provide remote test
proctoring – flat rate, $15 per exam. No hidden fees
 Each test video is reviewed by 2-3 certified proctors
to catalog report on all exam policy violations
 You don’t have to just take our word for it, you’ll see
all suspicious video for yourself
 Can work with any test delivery system, with 24x7
tech support
 Added security strengthens cheat and question theft
prevention by disabling applications and processes

18. How it Works – Test-taker
Step 1: Authenticate & Access Exam

19. How it Works
Step 2: Select Exam

20. How it Works
Step 3: Verify Identity

21. How it Works
Step 4: Take Your Exam

22. Authenticate Record Review Report
How it Works - Backend
Access

23. Efficient record and review model

24. We work with the partners schools do

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27. Why Software Secure?
 Software Secure’s products were developed to
meet the growing need in the marketplace to
provide a technology approach for proctoring
and securing the online exam environment and,
 To help institutions achieve greater efficiency,
lower costs, provide a level playing field, and
above all - deliver convenience without
compromising exam integrity.

28. Secure Testing. Anytime. Anywhere.
softwaresecure.com
Steve Lesser
VP Sales and Marketing
Software Secure, Inc.
slesser@softwaresecure.com