Take a look at the ARIS 2015 update and the 2016 Road Map from Innovation World 2015.

1. ARIS WORLD
ARIS 2015 UPDATE &
2016 ROAD MAP
Georg Simon, SVP Product Marketing
Dr. Helge Hess, SVP Product Management
© 2015 Software AG. All rights reserved.

2. 2 |
ARIS CUSTOMERS @ INNOVATION WORLD 2015
© 2015 Software AG. All rights reserved. For internal use only

3. 3 |
ARIS CLOUD
© 2015 Software AG. All rights reserved. For internal use only
GROWTH SUCCESS IN 2015
200%
growth in
Free Trials
1.3 Mio€
largest Cloud
Deal
25% lower
infrastructure & operations
Costs
1000%
growth in
TCV
300%
growth in new
Customers

4. 4 | © 2015 Software AG. All rights reserved. For internal use only
ARIS 9.8.2
Release Highlights
Customer
Experience
Management

5. 5 |
THE CUSTOMER JOURNEY BATTLE
© 2015 Software AG. All rights reserved. For internal use only
BLOCKBUSTER VS. NETFLIX
vs.

6. 6 |
BLOCKBUSTER
© 2015 Software AG. All rights reserved. For internal use only
CUSTOMER JOURNEY
100% human-to-human touch points … but bad customer experience

7. 7 |
NETFLIX
© 2015 Software AG. All rights reserved. For internal use only
CUSTOMER JOURNEY
100% digital touch points … and excellent customer experience

8. 8 |
THE CUSTOMER JOURNEY BATTLE
© 2015 Software AG. All rights reserved. For internal use only
BLOCKBUSTER VS. NETFLIX

9. 9 | © 2015 Software AG. All rights reserved. For internal use only
A bad customer
experience is good,
as long no one else is
having a better one

10. 10 |
DISCOVER A NEW APPROACH!
© 2015 Software AG. All rights reserved.
CUSTOMER EXPERIENCE MANAGEMENT
Inside-out
perspective
• Capture business
requirements
• Design the business
processes
• Identify business
scenarios and their
risks
• Model process data
flows
• Test process
scenarios
Well-designed
touchpoints match
both perspectives
and lead to
customer-centricity
Customer
satisfaction
Outside-in
approach
• Design customer
journeys
• Define MoTs,
customer touchpoints
& pain points
• Define target KPIs
• Emphasize
customers’ emotions
& expectations
• Evaluate actual
customer journeys
Company´s
value

11. 11 |
CUSTOMER EXPERIENCE MANAGEMENT IN ARIS
© 2015 Software AG. All rights reserved.
INTRODUCES FOUR NEW MODEL TYPES
Customer Journey
Landscape
Customer
Touchpoint Map
Customer
Journey Map
Customer Touchpoint
Allocation Diagram

12. 12 |
DESIGN CUSTOMER EXPERIENCE
© 2015 Software AG. All rights reserved.
MODEL A CUSTOMER JOURNEY MAP
The journey from
end-to-end
• Design the customer journey
map with the several journey
steps
• Define touchpoints to the
corresponding journey steps
• Mark journey steps that have to
be improved by traffic light
symbols
• Emphasize touchpoints as
MoTs, pain points and best
practices

13. 13 |
CUSTOMER EXPERIENCE MANAGEMENT IN ARIS
© 2015 Software AG. All rights reserved. For internal use only
CUSTOMER TOUCH POINT MATCHES BOTH PERSPECTIVES
Business perspective Customer perspective
Two perspectives, two
levels, same topic
• Value added chain diagram and
customer journey landscape
similarly represent the higher
levels of description
• The customer touchpoint set
both perspectives into relation
• EPC and customer journey
map describe the same
processes on detail according
their particular point of view

14. 14 | © 2015 Software AG. All rights reserved. For internal use only
ARIS 9.8.2
Release Highlights
API & Mobile
Framework

15. 15 |
PROCESS
ENRICHER
ARIS MOBILE USE CASES
© 2015 Software AG. All rights reserved. For internal use only
IDEA
MANAGER RISK
CATCHER
PROCESS
TRAINING
INSTRUCTIONS
FINDER
MOBILE
SPREAD-
SHEETS
PICTURE TO
MODEL +INTERVIEW
GUIDE
Manager checks and approves process
improvements ...
Stakeholders will take actions
immediately if requested ...
Lot of potential,
isn‘t it?

16. 16 |
MOBILE USE CASES
© 2015 Software AG. All rights reserved. For internal use only
ARIS IDEA & REQUIREMENTS MANAGER
Submit & Notify
Approve / Reject

17. 17 |
MOBILE USE CASES
• All information from ARIS
dynamically
• Link into ARIS Connect
• Instructions as Video, Picture,
Audio and Text
• Safety, Roles, Contacts
© 2015 Software AG. All rights reserved. For internal use only
ARIS PROCESS GUIDE

18. 18 |
MOBILE USE CASES
© 2015 Software AG. All rights reserved. For internal use only
ARIS PICTURE-TO-MODEL
1. Sketch a process 2. Take a picture 3. Generate a model

19. 19 |
App Usage
ARIS Mobile
Framework
ARIS
Server
Partner Customers
App Development
SAG
ARIS API & MOBILE FRAMEWORK
© 2015 Software AG. All rights reserved. For internal use only
ARIS APP ECOSYSTEM

20. 20 | © 2015 Software AG. All rights reserved. For internal use only
ARIS 9.8.2
Release Highlights
Usability, Performance &
Scalability

21. 21 |
ARIS CONNECT – CONTRIBUTION
© 2015 Software AG. All rights reserved. For internal use only
GET MORE PEOPLE ENGAGED
level of process management expertise moreless
Viewer
Office Staff
View & collaborate
on a business
process
Contributing
Viewers
Office Staff
involved in
process design
activities
+ contribute
content on
processes or
simple
descriptions
Designer
Trained
modelers taking
care of models
& structures
+ model in a
structured way
Architects
CoE member
setting
standards &
frameworks
+ manage the
ARIS environment
and expert
activities

22. 22 |
Objects and
relationships
can be added
Edit / add /
change
attributes
ARIS CONNECT – CONTRIBUTION
© 2015 Software AG. All rights reserved. For internal use only
GET MORE PEOPLE ENGAGED

23. 23 |
ARIS CONNECT – GLOSSARY
© 2015 Software AG. All rights reserved. For internal use only
DISPLAY MAJOR ASSETS FROM A DATABASE
Glossary on
• Systems
• Roles
• Documents
• Processes
• …
Database-wide
search
Easy paging
mechanism to
browse even
very long lists

24. 24 |
ARIS CONNECT – OBJECT TAGGING
© 2015 Software AG. All rights reserved. For internal use only
BETTER COLLABORATION
Collaboration on objects
• TAGS catch the context
of a collaboration activity
• TAGS on objects that are
commented on are auto-
generated
• See all comments on
certain objects
• Available in the portal
and design thin client
Click
Auto-Tag

25. 25 |
ARIS RELEASE HIGHLIGHTS
© 2015 Software AG. All rights reserved. For internal use only
BETTER PERFORMANCE & SCALABILITY
IMPROVED UPDATE AND
PATCH EXPERIENCE
REDUCED DISK SPACE AND
MEMORY REQUIREMENTS
BETTER ROBUSTNESS,
RESPONSIVENESS &
STARTUP PERFORMANCE
NEW HEALTH CHECK,
MONITORING AND
OPERATION CAPABILITIES

26. 26 |
ARIS RELEASE HIGHLIGHTS
© 2015 Software AG. All rights reserved. For internal use only
NEW HEALTH CHECK FUNCTIONALITY
Quick overview on system
status of modeling server
Easy access to detailed
status information
Fast identification of
infrastructure issues

27. 27 |
ARIS RELEASE HIGHLIGHTS
© 2015 Software AG. All rights reserved. For internal use only
ENTERPRISE BPMN
„Typed“ lane symbols give
the BPMN lanes a meaning
and integrate them into the
process architecture.
Complementing BPMN
lanes with business logic
Reusing ARIS objects as
BPMN lanes
Analyzing org- and IT-
systems beyond models

28. 28 |
Task being carried out
Table-based entry for quick and automated creation of BPMN models
Insert smart design
Enter your process flow through this
overlay table to populate the diagram
ARIS RELEASE HIGHLIGHTS
© 2015 Software AG. All rights reserved. For internal use only
ENTERPRISE BPMN – SMART DESIGN

29. 29 |
ARIS RELEASE HIGHLIGHTS
© 2015 Software AG. All rights reserved. For internal use only
NEW IDENTITY FOR ARISCLOUD.COM

30. 30 |
ARIS RELEASE HIGHLIGHTS
© 2015 Software AG. All rights reserved. For internal use only
MORE ARIS CLOUD USE CASES
NEW: BUSINESS STRATEGY
NEW: SIMULATION
NEW: MODEL-TO-EXECUTE
NEW: ARIS ACCESS

31. 32 |
BETTER ARIS – ALFABET INTEROPERABILITY
© 2015 Software AG. All rights reserved. For internal use only
DIRECT ACCESS OF ASSETS IN ALFABET
1) Select ARIS object
2) Trigger ‘Link’ action
3) Select Alfabet asset
 Asset is linked and synched
• Asset types can be configured
• If the master in Alfabet is
deleted, the slave can either be
unlinked or deleted during a
synchronization
• Available in ARIS 9.8 SR 2 (Oct
2015) and later
1
2
3

32. 33 |
BETTER ARIS – ALFABET INTEROPERABILITY
© 2015 Software AG. All rights reserved. For internal use only
ALIGNED USER EXPERIENCE
Users can easily traverse between the user interfaces of ARIS and Alfabet for a 360-degree view of business
processes and their corresponding application portfolios.
navigate
to process
navigate
to system

33. 34 | © 2015 Software AG. All rights reserved. For internal use only
ARIS
Road Map
Vision &
Strategy

34. 35 |
CUSTOMERS HAVE ENGAGED ACTIVELY IN
INNOVATION WORKSHOPS

35. 36 |
Quality
management
system (QMS)
Integrated
management
system (IMS)
Process
handbook/
portal/web
Enterprise
architecture
management
system (EAMS)
Environmental
Management
System (EMS)
Internal
control system
(ICS)
Document
management
system (DMS)
Enterprise
Risk
Management
system
© 2015 Software AG. All rights reserved. For internal use only
CORPORATE KNOWLEDGE IN THE CONTEXT OF
DIGITAL TRANSFORMATION
• Top-down driven
• Limited value for daily work
• Missing integration with productivity tools
• Static and often outdated
• Heterogeneous solutions
• Gap between management and execution
• Gap between global standards and local
reality
Companies run central Management
systems, but …
• „Prosumers“ replace separation between
producers and consumers
• Easy adaptability to personal and
departmental conditions
• Great value for daily work
• Bi-directional integration with semi-
structured methods for project work
• Embedding risk and controls aspects
• Push for innovation, creativity and high-
performance teams
New approach for managing
Corporate Knowledge

36. 37 |
MANAGING THE DIGITAL TRANSFORMATION
© 2015 Software AG. All rights reserved. For internal use only
Transformation Roadmap
Digital Workplace
Share best practices & micro-processes
Speed-up employees digitally!
Process
Competence
Center,
Process owners
Employee
Transformation Stage X Transformation Stage X+1
Management
Business
Model
Plan and manage the
transition systematically!
Business
Performance
Customer
Experience

37. 38 |
ARIS ROADMAP
© 2015 Software AG. All rights reserved. For internal use only
COMBINING ARIS CONTENT WITH REAL WORLD DATA
ARIS Real World
DISCOVER
ANALYZE
VISUALIZE
• Business models &
business values
• Strategy & measures
• Business processes &
customer journeys
• Risks & controls
• Organization & roles
• Systems & technology
• Information & data
• Financial indicators
• Quality indicators
• Process runtime data
• IoT events
• Customer surveys
• Market information
• Competitive
information
Easy interpretation of your business questions

38. 39 |
API
ARIS ROADMAP
© 2015 Software AG. All rights reserved. For internal use only
SAP INTEGRATION
Navigation
Synchronization
Collaboration
Governance
UI Integration
SAP Solution
Manager 7.2
ARIS
for SAP®

39. 40 | © 2015 Software AG. All rights reserved. For internal use only
Questions &
Answers

40. 41 | © 2015 Software AG. All rights reserved. For internal use only