Soft Layer Q109 Media Kit

Media Kit | March 2009

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Corporate Fact Sheet 1-866-398-7638
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SoftLayer Technologies™ softlayer.com

SoftLayer: The On-Demand Data Center

SoftLayer is the unequaled provider of on-demand, off-site technology and connectivity for organizations and enterprises
of all sizes and needs. We have made the traditional model of hosting and managed/unmanaged services obsolete.

We create solutions that deliver total access to, control over, and scalability for the latest information technologies and services.

Everything we do, from hosting to virtualization to data storage, centers on connecting customers to the best technology, as quickly
as possible, with absolute flexibility and direct control over it—all remotely and with no need for intermediary assistance.

Core Company Values: Innovation, Empowerment, and Integration

We Value Innovation We leverage the latest and most advanced technologies, and provide customers a gateway
to them. We innovate tools that no one else thinks of and implement them in ways that no one else would attempt.
Their intuitive, straightforward functionality disguises the sophistication and expertise that powers them.

We Value Empowerment We demand total, automated control of our own systems, and want our customers to have
the same. Our products and services are designed to require zero or little human intervention—they are “better than
managed.” This is key to providing the level of control and scalability on-demand and virtual data center services
require. It provides both our customers and our company a demonstrable market advantage.

We Value Integration We consolidate and connect distinct technologies. We aggregate all tools into a single Customer Portal,
pioneered the industry’s first Network-Within-a-Network topology, our tools interact seamlessly, and designed dynamic
interconnections and interoperations between our geographically diverse data centers. We know technology’s value
and power compounds with each additional point of connection.

Company Facts

Some key financial and operating metrics include:

■ $75 million in annualized revenue
■ GAAP profitability starting in Q4
■ Customers in over 110 countries with 50% based outside of the U.S.
■ 155 employees
■ 21,000+ dedicated servers under management
■ 5500+ customers
■ SAS 70 Type II and Safe Harbor Certified

© 2008 SoftLayer Technologies, Inc. 09SLT021 rev040709

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Data Center Overview

The SoftLayer approach to data centers is unique in the industry. The data center environments are based on a “Pod” concept, where
each Pod optimizes the utilization of key data center variables, including:

■ Space and power
■ Network
■ Personnel
■ Internal infrastructure

Each Pod is built to the same specifications regardless of location and is designed using best-in-class methodologies and rapid
deployment capabilities.

■ A Pod supports approximately 5,000 servers
■ Total current capacity of 9 Pods, 1,200 racks, and 45,000 servers
■ All facilities have multiple power feeds, fiber links, dedicated generators, and battery backup

Current data center locations are:

■ Dallas – Infomart; 5 Pods
■ Seattle – Sabey; 2 Pods
■ Washington, D.C. – 365 Main; 2 Pods

SoftLayer data centers are SAS 70 Type II Certified, meeting industry-recognized requirements for security and reliability. The
exhaustive, third-party certification assessment included extensive testing of the control objectives and activities at all SoftLayer
data center facilities, including oversight by executive management, operations and customer service, development and information
technology organization, human resources policies and procedures, and risk assessment monitoring.

Additionally, SoftLayer is self-certified with the U.S. Department of Commerce’s U.S.-European Union (EU) Safe Harbor framework,
verifying that SoftLayer meets the EU’s adequacy standard for data and privacy protection. Self-certification and participation in
the Safe Harbor framework is entirely voluntary.

For official documentation or any questions regarding SoftLayer’s SAS 70 Type II Certification and Safe Harbor self-certification,
please contact sales@softlayer.com.

Network Overview

SoftLayer operates three distinct networks:

■ Public Network for access to our facilities
■ Private Network for system management
■ Data Center to Data Center Network for connectivity across facilities

Multi-homed connectivity to the Internet with more than 20 x 10Gbps bandwidth from the following carriers:

■ Comcast ■ Level 3 ■ SIX (peering)
■ Equinix (peering) ■ NTT America ■ Telefonica (peering)
■ Global Crossing ■ Qwest
■ Internap ■ SAVVIS

Data center to data center connectivity across a dedicated 10 Gbps fiber link from AboveNet

Private Network connectivity for secure remote access through multiple VPN gateways:

■ XO Communications (1Gbps) ■ Cogent Communications (1Gbps)


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What It Is

SoftLayer’s hosting services are certified reliable and secure, having received Statement on Auditing Standards No. 70 (SAS 70)
Type II Certification.

Developed by the American Institute of Certified Public Accountants, the SAS 70 guidelines audit a service organization’s control
objectives, safeguards, and activities. The accompanying Type II report presents the results of extensive testing that determines how
effectively the organization’s controls meet its control objectives. The review and report includes a full assessment of:

■ Oversight by executive management
■ Operations and customer service
■ Development and information technology organization
■ Human resources policies and procedures
■ Risk assessment monitoring

Such a review is important for service organizations that provide services that are critical to its customers’ operations—the SAS 70
Type II Certification provides third-party verification that, in turn, the organization’s customers can supply for audits of their own
operations (the audit meets Sarbanes-Oxley requirements).

SoftLayer's review was conducted by an independent auditing agency and included extensive testing performed over a six-month
period. It involved all existing SoftLayer data center facilities in Dallas, Seattle, and Washington, DC.

For additional information, see our SAS 70 Report FAQ. For documentation of our certification, contact sales@softlayer.com.

Contact SoftLayer

For more information on SoftLayer and any of our products, contact one of our technically trained sales staff by phone, email, or live
chat via our site.

Toll-free 1-866-398-7638
Local 214 - 442-0602
Email sales@softlayer.com
Online www.softlayer.com

© 2008 SoftLayer Technologies, Inc. 09SLT021 040709

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Lance Crosby, Chief Executive Officer

Prior to SoftLayer, Mr. Crosby spent five years with The Planet as Chief Operations Officer where he managed all operations including
sales, provisioning, product selection, managed services, application development, engineering, information security, business development
and legal departments. Serving in prior executive management roles at Catalog.com and Dallas Internet, he brings extensive experience
in leadership and management skills coupled with extensive technical skills in software and hardware environments. Mr. Crosby holds
Bachelor's degrees in Finance and Management, a Master of Science in Finance and Master of Business Administration from Tarleton
State University, a part of the Texas A&M University System. Mr. Crosby's legal education includes a Juris Doctor from Texas Wesleyan
School of Law. Mr. Crosby is a licensed attorney in the State of Texas and is an active member of the State Bar of Texas.

Sam Fleitman, Chief Operations Officer

Sam Fleitman joined SoftLayer in June 2005 as the Chief Operations Officer directly responsible for IT systems, customer service, and
data center operations. Mr. Fleitman was the former Vice President of Information Systems at The Planet for over three years. Prior to
The Planet, Mr. Fleitman held the CTO position with Catalog.com. His background includes work experience with Oracle and Texas A&M
University. As CTO of Catalog.com, Mr. Fleitman designed and built one of the first fully scalable ICANN-accredited virtual hosts, totaling
over 30,000 virtual servers. He is an Oracle database administrator with extensive development skills in multiple languages including
Cold Fusion, C, C++, Perl, PHP, Python, SQL, PL/SQL, Oracle, ASP, Java, and others. Mr. Fleitman holds a Bachelor of Science degree in
Engineering Sciences from Texas A&M University.

Nathan Day, Chief Technology Officer

As CTO, Nathan Day is responsible for design, creation, and implementation of the proprietary SoftLayer Infrastructure Management
System (IMS). Prior to SoftLayer, Mr. Day served as Vice President of Development at The Planet where he oversaw the back-end
management system. Prior to joining The Planet, Mr. Day held the position as Senior Application Developer at Catalog.com. His
employment history includes positions with Texas Instruments, MCI WorldCom, and the Jet Propulsion Laboratory. He brings extensive
experience in product and software development. His skill set includes PHP, Cold Fusion, Perl, HTML, XML, C, C++, and Python.
Mr. Day earned a Bachelor of Science in Aerospace Engineering and a Master of Science degree in Aerospace Engineering from
Texas A&M University.

Mike Jones, Chief Financial Officer

Mike Jones joined SoftLayer in June 2005 as Chief Financial Officer with oversight over all financial and accounting-related matters.
Mr. Jones was the Chief Financial Officer of The Planet from March 2000 until May 2005. His 20+ years of experience has included public
accounting with Ernst and Young, public auditing, strategic planning, mergers and acquisitions, fundraising, accounting system design
and implementation, treasury management, and forecasting for a number of successful high-tech startups. Mr. Jones has a Bachelor of
Business Administration in Accounting from the University of Texas at Arlington and is a CPA.

George Karidis, Chief Strategy Officer

George Karidis joined Softlayer in January, 2008, and is responsible for the company’s strategic growth and marketing activities. Prior to
joining SoftLayer, Mr. Karidis spent seven years with Devonshire Investors, the private equity arm of Fidelity Investments. There he drove
the strategic planning efforts of portfolio companies focused on the telecom, hosting, and software markets, taking active roles in each
company from inception through domestic growth and international expansions. Previously, Mr. Karidis led business development for a
startup serving the SME market, and spent more than six years with the Yankee Group as an industry analyst covering the telecom and
IT sectors. He holds an Honors Bachelor of Commerce Degree from McMaster University with majors in finance, accounting, and economics,
and an Master of Business Administration from the University of Ottawa.


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Data Centers 1-866-398-7638
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What It Is

SoftLayer operates multiple data centers in Dallas, Seattle, and Washington D.C., built upon SoftLayer’s unique pod data center design
concept. Our data centers are functionally independent with distinct and redundant resources, and fully integrated through SoftLayer’s
revolutionary network architecture, allowing seamless intra-data center capabilities. SoftLayer customers have direct control over their
systems in any SoftLayer data center and full access to all of SoftLayer’s backend services—all fully automated and on demand. Our
highly trained engineers are available to provide on-site, enterprise-class services in the event a non-automated function is needed.

SoftLayer data centers are SAS 70 Type II Certified, meeting industry-recognized requirements for security and reliability. The
exhaustive, third-party certification assessment included extensive testing of the control objectives and activities at all SoftLayer
data center facilities, including oversight by executive management, operations and customer service, development and information
technology organization, human resources policies and procedures, and risk assessment monitoring.

Additionally, SoftLayer is self-certified with the U.S. Department of Commerce’s U.S.-European Union (EU) Safe Harbor framework,
verifying that SoftLayer meets the EU’s adequacy standard for data and privacy protection. Self-certification and participation in
the Safe Harbor framework is entirely voluntary. For official documentation or any questions regarding SoftLayer’s SAS 70 Type II
Certification and Safe Harbor self-certification, please contact sales@softlayer.com.

Data Center Pod Concept

SoftLayer created the unique pod design concept for data center environments. Each data center facility features one or more pods,
with each pod built to the same specifications with best-in-class methodologies to support up to 5,000 servers. Leveraging this
standardization across all geographic locations, we optimize key data center performance variables, including: space, power,
network, personnel, and internal infrastructure.

SoftLayer API 3.0

Current Pod Distribution
Network Power Dallas (Infomart): 5 pods
Battery Backup Seattle (Sabey): 2 pods
Generators
Washington, D.C. (365 Main): 2 pods

Server Racks StorageLayer™

Total Current Capacity
Environmental 9 pods
Controls
Security 1,200 racks
45,000 servers

SoftLayer API 3.0

Key Advantages
On-Demand, Virtual Data Center Through IPMI 2.0 server technologies, secure and remote out-of-band management, and
proprietary automated solutions, SoftLayer provides a highly scalable, on-demand, virtual data center experience.

Geographic Diversity With fully-featured data centers in Seattle, Dallas, and Washington D.C., SoftLayer provides geographic diversity
ideal for maintaining system and data redundancy, as well as for placing systems in the optimal physical location for traffic volume
and speeds.

Redundant, Best-in-Class Infrastructure All SoftLayer data centers maintain multiple power feeds, fiber links, dedicated generators,
and battery backup. They are built from industry-leading hardware and equipment, ensuring the highest level of performance,
reliability, and interoperability.


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SoftLayer’s Data Center to Data Center Network provides
free, dedicated, and secure connection between servers housed
in any SoftLayer facility.

■ Dedicated 10Gbps fiber link with AboveNet
■ Automatic fail-over through alternate secure connection
■ Secure, high-speed data transmission between data centers

Dallas Facility

SoftLayer Dallas is located inside the recognized Infomart telecom hotel, a private, Tier IV, N+1 facility near downtown Dallas. Infomart
is home also to data centers belonging to MCI, Level 3, Equinix, NTT America, Switch & Data, Verizon, and ViaWest. It sits on three
redundant TXU electrical grids, delivering diverse power to each quadrant of the building, with five, on-site, 100-ton water chillers
meeting N+1 cooling requirements.

Specifications
■ Capacity: more than 25,000 dedicated servers ■ Redundant Liebert 30-ton HVAC units
■ 6000 amps 480v input power ■ Pre-action dry pipe fire suppression
■ 6 x 750 kVA UPS battery backup units ■ Proximity security badge access
■ 3 x 2 mW diesel generators with on-site fuel storage ■ Digital security video surveillance

Seattle Facility

SoftLayer Seattle is located in a private N+1 data center facility outside the Seattle fault and liquefaction zones. The facility is designed
and constructed to sustain a seismic event while maintaining business functions and boasts low latency through superior connections
to Seattle’s robust fiber optic loops, 55MW of existing electrical capacity, 45 on-site generators with .5-million gallons of on-site fuel
storage, and a carrier vault system supported by more than 50 miles of embedded, secure conduits.

Specifications
■ Capacity: more than 10,000 dedicated servers ■ Redundant Liebert 30-ton HVAC units
■ 2000 amps 480v input power ■ Pre-action dry pipe fire suppression
■ 4 x 500 kVA UPS battery backup units ■ Biometric security system with proximity badge access
■ Multiple 2 mW diesel generators with on-site fuel storage ■ Digital security video surveillance

Washington, D.C. Facility

SoftLayer D.C. is located in a private N+1 data center facility just 7 miles from Dulles airport in Chantilly, Virginia. The facility is also
home to data centers belonging to AT&T and Verizon Business, and receives power from two redundant Dominion Virginia Power
grids. It includes three, on-site, 600-ton cooling towers, fully meeting N+1 cooling requirements.

Specifications
■ Capacity: more than 10,000 dedicated servers ■ Redundant 30-ton CRAC units
■ 2000 amps 480v input power ■ FM-200 fire suppression system with VESDA
■ 8 x 750 kVA UPS battery backup units ■ Biometric security system
■ 3 x 2 mW diesel generators with on-site fuel storage ■ Digital security video surveillance


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API 3.0 1-866-398-7638
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What It Is

SoftLayer’s Application Programming Interface 3.0 is the next generation of our system-to-system interface for remote access and
control of SoftLayer systems and services. It integrates with third-party and custom software, providing seamless server management,
monitoring, and information retrieval from systems including our accounting, inventory, and DNS systems, and the more than 100
functions available through our industry-leading Customer Portal. It utilizes both SOAP and XML-RPC interfaces.

Key Benefits

Increased User Control API 3.0 provides seamless integration between systems and the SoftLayer infrastructure, providing developers
and administrators greater power over their environment.

Higher Efficiency for IT Operations API 3.0 can eliminate layers of management systems, helping to simplify and reduce the time
and cost requirements of IT management.

Open Architecture API 3.0 is built on an open-source, standards-based development platform, and fully integrates with third-party
applications and systems.

Secure, Flexible Access API 3.0 leverages SoftLayer’s industry-leading Network-Within-a-Network topology to provide complete
and secure access for any system regardless of device or location — even mobile devices such as the RIM BlackBerry or Apple iPhone.

Hardware
IT Management Tools SoftLayer
Data Center Software
Dallas
Services
Custom Applications API
Seattle

SoftLayer Portal Washington, D.C.

Who Should Use It

SoftLayer API 3.0 is available to all SoftLayer customers. Users connected to the Private Network, either directly connected through their
SoftLayer server or logged in remotely by VPN, may use API-based applications. It is of enormous value to a wide range of developers
and enterprises, especially:

■ Organizations with existing investment in management tools ■ SaaS integrators and developers
■ VARs with integrated IT solutions ■ Managed services companies
■ Enterprises leveraging multiple data center facilities ■ Utility and grid solutions
■ Application development teams ■ Hosting resellers
■ Gaming service providers and MMOG companies ■ Rapidly growing web application businesses


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New Additions

The new SoftLayer API improves and adds functionality, including:

■ Highly integrated, object-oriented approach
■ Improved compatibility with .NET, Java, and Ruby on Rails
■ Integrated with the design of the core SoftLayer Portal SOA

Features

SoftLayer API 3.0 gives developers and system administrators remote access and control for a wide range of activities, including:

■ User administration ■ Managing hardware firewalls
■ Retrieving invoices and making payments ■ Viewing network intrusion protection logs
■ Viewing, adding, and editing support tickets ■ Initiating network security scans and retrieve reports
■ Viewing managing server hardware and software configuration ■ Managing forward and reverse DNS
■ Controlling network switch ports ■ Managing load balancer
■ Rebooting servers through on-board IPMI or power strip ■ Managing RWhois and SWIP data for subnets
■ Initiate OS reload ■ Retrieving bandwidth data and graphs
■ Booting server into RescueLayer™ ■ Managing iSCSI, NAS, and EVault backups
■ Controlling server monitoring ■ Controlling VPN access to the Private Network
■ Retrieving IP address data

Learn More

For more information on SoftLayer API 3.0:

■ Visit the SoftLayer Development Network at sldn.softlayer.com
■ Visit the KnowledgeLayer™ at knowledgelayer.softlayer.com

Contact SoftLayer

For more information on the SoftLayer API or any of our products, contact one of our technically trained sales staff by phone, email,
or live chat via our site.

Toll-free 1-866-398-7638
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CDNLayer™ 1-866-398-7638
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What It Is

CDNLayer is SoftLayer’s industry-leading content delivery network (CDN). It uses a system of servers running advanced
software for organizing, storing, and streaming web site content to end-users. Rather than serving content directly from the
host server to the end-user, CDNLayer moves the content source from the host server to a node that is geographically closer
to the end-user. This minimizes the distance the data has to travel, avoiding network traffic jams, and decreasing latency.
CDNLayer includes tools for improved management and control, helping with digital rights management, and content
monetization. In addition, it features the ease-of-use and high level of control for which SoftLayer is known.

Key Advantages

High-Quality Content and Media Rich Web Sites CDNLayer places content as close to the end-user as possible, making downloading,
streaming, and web site loading faster and more consistent. This allows web sites to include richer, more creative content without
sacrificing performance.

Secure Content Management CDNLayer provides secure, streamlined tools for managing content and monetization.

Broader Geographic Reach CDNLayer pushes content to server nodes placed around the world, optimizing the speed and
reliability of content delivery to end-users regardless of location. This is especially advantageous as Internet subscriber rates continue
to increase globally.

Cost-Effective, Performance-Neutral Scalability CDNLayer spreads its workload over multiple servers in diverse locations, so
increases in content demand does not slow down or compromise delivery. CDNLayer is priced based on bandwidth used, eliminating
the cost of excess capacity.

Design

CDNLayer currently delivers content from 21 nodes
around the globe from some of the largest Internet
peering points in the world. SoftLayer and its partner, Content

Internap, continue to add new CDNLayer nodes to
expand the reach and capabilities of the service.
CDNLayer™

Node Locations
Amsterdam Hong Kong Seattle
Atlanta Houston Singapore
Boston London Sunnyvale
15 NODES AMERICAS 2 NODES EUROPE 4 NODES ASIA
Chicago Miami Sydney
Dallas New York Tokyo
Denver Philadelphia Toronto
El Segundo Phoenix Virginia
Global CDN Nodes


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Who Should Use It

CDNLayer is ideal for any company or individual that wants to make content available on the Internet, particularly those with sites
that utilize caching, streaming, and downloading services. This includes a wide variety of industries and applications, including:

■ Social Networking ■ Entertainment
■ Gaming ■ Software Development
■ E-commerce ■ Financial Services

Content Formats

CDNLayer supports multiple content formats for streaming media and progressive downloads.

Formats for Streaming Media
■ Windows Media Player ■ Flash Media

Formats for Progressive Downloads
■ Windows Media Player ■ QuickTime ■ TXT
■ Flash Media ■ MP3 ■ GIF
■ DivX ■ RealSystem G2 ■ JPG
■ H.264 ■ RealPlayer ■ PDF
■ Move Media Player ■ Real Networks
■ Microsoft Silverlight ■ HTML

Delivery Protocols
■ HTTP ■ RTMP ■ MMS

Pricing

CDNLayer is built on top of existing IP infrastructure and optimizes already existing bandwidth, making it highly cost effective.
It is priced at only $20 per month for the first 200GB of data transfer and only $0.20 per GB transferred thereafter, avoiding the
costs of unused capacity. By comparison, other CDNs start at $0.50 per GB and include significant bandwidth commitments or
additional charges. CDNLayer is also available with “Pay as You Go Data Transfers” at only $0.20 per GB transferred.

Contact SoftLayer

For more information on CDNLayer or any of our products, contact one of our technically trained sales staff by phone, email, or live
chat via our site.

Toll-free 1-866-398-7638
Local 214 - 442-0602


Press Releases

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StorageLayer™ 1-866-398-7638
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What It Is

StorageLayer is a comprehensive storage and backup solution that integrates multiple storage technologies—including FTP, NAS, iSCSI,
and an online data backup and recovery tool—into a unified offering with the ultimate level of security, reliability, and flexibility. It
provides enterprise-grade services including automated backup, high-availability solutions, and data replication, fully automated and
accessible through SoftLayer’s industry-leading Customer Portal and API.

rivate Network
SoftLayer P

Data Center Data Center
™

Data Center ™
™

Key Features and Benefits

Integrates Industry-Leading Protocols StorageLayer utilizes the most widely used storage protocols, providing a wide range of fast,
reliable, cost-effective, and scalable storage options. Administrators can choose the level and type of storage that best meets their
resources and needs.

Enterprise-Grade Security StorageLayer transfers all data directly from customers’ private VLANs. SoftLayer’s revolutionary
Network-Within-a-Network topology gives the Private Network the highest level of security while not obstructing administrator access.

Exceptional Connectivity StorageLayer leverages SoftLayer’s exceptional connectivity within and between its geographically diverse
data centers, transferring data fast and reliably. Each server rack features 10-gigabit uplinks to the array, utilizing jumbo frames for
maximum performance at near-zero latency.

Geographical Diversity StorageLayer works between SoftLayer’s data centers across the country, seamlessly transferring data from
one geographic location. Customers can have a server in any of our data centers and integrate it with a combination of storage options
in one or more other locations.


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Who Should Use It

StorageLayer’s scalability and security makes it ideal for storing and backing up mission-critical data for enterprises of all sizes,
especially those interested in:

■ Distributing data to bring content closer to the end-user
■ Maintaining a robust and automated disaster recovery plan
■ Managing data across multiple offices/sites
■ Matching levels of storage with application requirements (e.g. database vs. web content)

Technologies

StorageLayer integrates industry-leading technologies, including:

FTP/NAS Storage File Transfer Protocol (FTP) and Network Attached Storage (NAS) provide fast, reliable, and cost-effective storage
for maximum data retention.

iSCSI Storage iSCSI offers a low-cost alternative to traditional fiber-channel storage solutions, allowing access to enterprise-grade
Storage Area Network (SAN) storage over Ethernet, and is easily provisioned, highly scalable (it can be expanded on demand without
human intervention), and outperforms internal disks.

Online Backup and Recovery Tool The StorageLayer online backup and recovery tool utilizes Seagate Technology’s EVault to provide
automated, enterprise-class, disk-to-disk backup of mission-critical data with no downtime. It features a simple, Windows-based or web-
based graphical user interface to initiate all backups and restores, and to configure all backup and automation options. Administrators
can set backups to follow an hourly, daily, weekly, or custom schedule, and to target full systems, specific directories, or even individual
files. Individual software agents are available that enable the tool to target more specific data in Exchange, SQLServer, Sharepoint,
MSClusters, and Oracle servers.

Snapshots and Replication Point-in-time snapshots of iSCSI volumes can be scheduled, stored locally or remotely, and later accessed
to recover lost data or to compare with current data. Data on iSCSI volumes can also be automatically replicated to multiple data
centers, providing the data security of geographic diversity.

Contact SoftLayer

For more information on StorageLayer or any of our products, contact one of our technically trained sales staff by phone, email, or live
chat via our site.

Toll-free 1-866-398-7638
Local 214 - 442-0602


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High Availability Solutions 1-866-398-7638
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What It Is

SoftLayer products and services can be seamlessly integrated to create enterprise-class, cost-effective high-availability solutions.
With geographic diversity, global load balancing, automated backup and recovery, multiple failover options, and more, SoftLayer
provides the ideal components for high availability strategies that keep mission critical applications running, maintain data accessibility,
and ensure business continuity to minimize the costs of downtime and traffic irregularities. Organizations of any size can customize
a high availability strategy perfectly suited for their unique needs, avoiding the costs of unnecessary systems or services.

Key Features and Benefits

Geographic Diversity With fully featured data centers
in Seattle, Dallas, and Washington D.C., SoftLayer provides
geographic diversity ideal for maintaining system, data,
and connectivity redundancy, increasing availability
and optimizing performance.
Global Load
Onsite/Offsite Storage Our proprietary StorageLayer Balancing
solution integrates multiple storage technologies (including
FTP, NAS, iSCSI, and EVault) into a single storage service SEA WDC

with automated local and remote backup, replication,
and snapshots for streamlined data management.
DAL
AnyCast DNS Advanced routing technology allows
multiple server destinations to share the same IPS
address and routes IPS requests to the closest destina-
tion with the highest availability, preventing requests
from being routed to a server that is unavailable or
experiencing unusually heavy traffic.

Redundant, Best-in-Class Infrastructure All SoftLayer
data centers maintain multiple power feeds, fiber links, Hardware Firewall Hardware Firewall
dedicated generators, and battery backup. They are
built from industry-leading hardware and equipment,
ensuring the highest level of performance, reliability, WEB APP WEB APP

and interoperability.

Multiple Servers Multiple Servers
Global Load Balancing

Global load balancing between our geographically DATA

diverse data center facilities keeps traffic evenly
distributed for optimized performance and availability.
In the event of server failure in one location, loads can
Database Server
be automatically shifted to functioning systems.


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SoftLayer Technologies™ sales@softlayer.com

Server Configurations

Maximum Server Specs Intel Xeon E7300 Series Intel Xeon E7400 Series
■ Quad Processor Servers ■ Quad Quad-Core Processors ■ Quad Quad- and Hex-Core Processors
■ Quad- or Hex-Core Processors ■ 1.60GHz & 2.13GHz Processors ■ 2.13GHz & 2.40GHz Processors
■ 6 x Hot-swap SATA II or SA-SCSI HDD ■ 8GB FB-DIMM Registered 533/667 ■ 8GB FB-DIMM Registered 533/667
■ Up to 96GB of FB-DIMM 533/667 RAM ■ 1 x 250GB SATA II HDD ■ 1 x 250GB SATA II HDD
■ Hardware RAID Controllers ■ 2000GB Public Bandwidth ■ 2000GB Public Bandwidth

w/BBU ■ Unlimited Private ■ Unlimited Private
■ Dual NICs Bandwidth Bandwidth
■ 10/100/1000Mbps Uplinks ■ 5 IP Addresses ■ 5 IP Addresses

SoftLayer Features and Benefits
Processor Selections —
Network Management Portal Upgrade in Minutes
■ 100% Redundant Cisco Network ■ Public & Private Bandwidth Graphs
■ Industry Leading Network ■ Uplink Port Speed Control
■ Unlimited Private Network Bandwidth ■ Hardware Identification Intel Tigerton E7300 Series
■ Redundant Gigabit Backbone ■ Server Monitoring Quad Core Processor Selections
■ 10/100/1000Mbps Public & Private Ports ■ User Management
Intel Xeon 7310 - 4 x 1.60GHz - 1066MHz FSB
■ Private VLAN – Public & Private ■ Trouble Ticketing System
■ Private Secure Management Network ■ Automated OS Reloads
■ Network Intrusion Detection System ■ Remote Reboot
■ Denial of Service Protection ■ Advanced System Reporting Intel Dunnington E7400 Series
■ Accounting and Billing Information Quad and Six Core Processor Selections
Hardware
■ Private Network Services
■ Intel & AMD Server Grade Hardware Intel Xeon 7420 - 4 x 2.13GHz - 1066MHz FSB
■ Server-to-Server Connectivity
■ PassMark BurnIn Test Certified
■ NAS/FTP Backup Availability Intel Xeon 7450 - 6 x 2.40GHz - 1066MHz FSB
■ 64-Bit Enabled Processors
■ Windows Update Server
■ SSD/SATA II/SA-SCSI Hard Drives Available
■ Red Hat Update Server
■ Hardware RAID Controllers Available
■ DNS Resolvers
■ IPMI 2.0 Server Monitoring
■ Infrastructure Support Servers
■ Remote Reboot & Console Access
■ StorageLayer™
■ Cisco and Fortinet Hardware Firewalls
Customer Support
Software
■ 24/7/365 Online Technical Support
■ Microsoft Windows Server
■ 1-866 Toll-Free Support
■ Red Hat/CentOS/Fedora
■ Certified Technicians
■ Debian/FreeBSD/SUSE/Ubuntu
■ Advanced Resolution System
■ MySQL and SQL Installations
■ Forums, FAQ, and Flash Tutorials
■ Plesk and cPanel Control Panels
■ KnowledgeLayer™ Information Center
■ Citrix/Windows Hyper-V/Virtuozzo

Contact SoftLayer

Need a little advice? Contact one of our highly trained sales reps via phone, email, or visit us
online to chat live. For current pricing and specials, visit www.softlayer.com.

z© 2008 SoftLayer Technologies, Inc. 09SLT021 rev040709

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AMD Opteron 8000 Series Servers 1-866-398-7638
214-442-0602


Maximum Server Specs AMD Opteron 8200 Series AMD Opteron 8300 Series
■ Quad Processor Servers ■ Quad Dual-Core Processors ■ Quad Quad-Core Processors
■ Dual- and Quad-Core Processors ■ 8GB ECC DDR2 533/667 RAM ■ 8GB ECC DDR2 533/667 RAM
■ 6 x Hot-swap SATA II or SA-SCSI HDD ■ 1 x 250GB SATA II HDD ■ 1 x 250GB SATA II HDD
■ Up to 64GB of ECC DDR RAM ■ Reboot/KVM over IP ■ Reboot/KVM over IP
■ Hardware RAID Controllers w/BBU ■ 2000GB Public Bandwidth ■ 2000GB Public Bandwidth
■ Dual NICs ■ Unlimited Private ■ Unlimited Private
■ 10/100/1000Mbps Bandwidth Bandwidth
Uplinks ■ 5 IP Addresses ■ 5 IP Addresses

Network Management Portal
Upgrade in Minutes
■ Unlimited Private Network Bandwidth ■ Hardware Identification AMD Santa Rosa 8000 Series
■ Redundant Gigabit Backbone ■ Server Monitoring Dual Core Processor Selections
AMD Opteron 8212 - 2 x 2.00GHz - 1000MHz FSB
■ Network Intrusion Detection System ■ Remote Reboot AMD Barcelona 8000 Series
■ Denial of Service Protection ■ Advanced System Reporting Quad Core Processor Selections
■ Accounting and Billing Information AMD Opteron 8346 - 8 x 1.80GHz - 1000MHz FSB
Hardware
■ Intel & AMD Server Grade Hardware AMD Opteron 8350 - 16 x 2.00GHz - 1000MHz FSB
■ NAS/FTP Backup Availability
■ DNS Resolvers
■ StorageLayer™
Customer Support
Software

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Intel Xeon 5500 Series Servers 1-866-398-7638
214-442-0602


Intel Xeon 5500 Series Intel Xeon 5500 Series Intel Xeon Nehalem
Single Processor Servers Dual Processor Servers 5500 Series Features
■ Single Quad-Core Processor ■ Dual Quad-Core Processors
■ 2 x 12MB Cache ■ 2 x 12MB Cache
■ Hyperthreading for More
■ 3GB ECC DDR3 1333 RAM ■ 6GB ECC DDR3 1333 RAM
Logical CPUs
■ 1 x 250GB SATA II HDD ■ 1 x 250GB SATA II HDD
■ 2000GB Public Bandwidth ■ 2000GB Public Bandwidth ■ QuickPath Interconnect for
■ Unlimited Private Network ■ Unlimited Private Network Improved Memory Handling
Bandwidth Bandwidth ■ 8MB L3 CPU Cache
■ 5 IP Addresses ■ 5 IP Addresses
■ Integrated Memory Controller

Available Intel Nehalem Processors – Available Intel Nehalem Processors – ■ Intel 82576 Gigabit Ethernet
Upgrade in Minutes Upgrade in Minutes Controller for Increased Network
Xeon 5504 - 4 x 2.00GHz - 800MHz FSB Xeon 5504 - 8 x 2.00GHz - 800MHz FSB Performance
Xeon 5520 - 4 x 2.26GHz + HT - 1066MHz FSB Xeon 5520 - 8 x 2.26GHz + HT - 1066MHz FSB
Xeon 5550 - 4 x 2.66GHz + HT - 1333MHz FSB Xeon 5550 - 8 x 2.66GHz + HT - 1333MHz FSB ■ VMDq Intelligent Network Queuing
Xeon 5570 - 4 x 2.93GHz + HT - 1333MHz FSB Xeon 5570 - 8 x 2.93GHz + HT - 1333MHz FSB for Specialized Virtualization Tasks

■ Unlimited Private Network Bandwidth ■ Hardware Identification
■ Redundant Gigabit Backbone ■ Server Monitoring
■ Denial of Service Protection ■ Advanced System Reporting
■ Accounting and Billing Information
Hardware
■ Intel & AMD Server Grade Hardware
■ DNS Resolvers
■ StorageLayer™
Customer Support
Software


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Intel Xeon 5000 Series Servers 1-866-398-7638
214-442-0602


Maximum Server Specs Intel Xeon 5100 Series Intel Xeon 5300/5400 Series
■ Single or Dual Processor Servers ■ Single or Dual Processor Servers ■ Single or Dual Processor Servers
■ Quad-Core Processors ■ Dual-Core Processors ■ Quad-Core Processors
■ 4 x Hot-swap SATA II or SA-SCSI HDD ■ 2GB ECC 533/667 FB-DIMM ■ 2GB ECC 533/667 FB-DIMM
■ Up to32GB ECC 533/667 FB-DIMM RAM ■ 1 x 250GB SATA II HDD ■ 1 x 250GB SATA II NCQ
■ Hardware RAID Controllers ■ 2000GB Public Bandwidth ■ 2000GB Public Bandwidth

w/BBU ■ Unlimited Private ■ Unlimited Private
■ Dual NICs Bandwidth Bandwidth
■ 10/100/1000Mbps Uplinks ■ 5 IP Addresses ■ 5 IP Addresses

Upgrade in Minutes
■ Unlimited Private Network Bandwidth ■ Hardware Identification Intel Woodcrest 5100 Series
■ Redundant Gigabit Backbone ■ Server Monitoring Dual-Core Processor Selections
■ Private Secure Management Network ■ Automated OS Reloads Intel Xeon 5140 - 2 x 2.33GHz - 1333MHz FSB

■ Network Intrusion Detection System ■ Remote Reboot Intel Xeon 5150 - 2 x 2.66GHz - 1333MHz FSB
Hardware
■ Server-to-Server Connectivity Intel Clovertown 5300 Series
■ NAS/FTP Backup Availability Quad-Core Processor Selections
■ Windows Update Server Intel Xeon 5310 - 4 x 1.60GHz - 1066MHz FSB
■ Hardware RAID Controllers Available Intel Xeon 5320 - 4 x 1.86GHz - 1066MHz FSB
■ DNS Resolvers
■ Infrastructure Support Servers Intel Xeon 5335 - 4 x 2.00GHz - 1333MHz FSB
■ StorageLayer™ Intel Xeon 5345 - 4 x 2.33GHz - 1333MHz FSB
Customer Support
Software
■ 24/7/365 Online Technical Support Intel Harpertown 5400 Series
■ 1-866 Toll-Free Support Quad-Core Processor Selections
■ Debian/FreeBSD/SUSE/Ubuntu Intel Xeon 5405 - 4 x 2.00GHz - 1333MHz FSB
■ Forums, FAQ, and Flash Tutorials Intel Xeon 5410 - 4 x 2.33GHz - 1333MHz FSB
■ KnowledgeLayer™ Information Center Intel Xeon 5430 - 4 x 2.66GHz - 1333MHz FSB

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Specialty Series Servers – Redundant Power 1-866-398-7638
214-442-0602

Server Configurations The SoftLayer Difference
Network
■ 100% Redundant Cisco Network
Intel Core2Quadro 3200 Series Intel Xeon 5100 Series ■ Industry Leading Network
■ Single Quad-Core Processors ■ Dual Dual-Core Processor ■ Unlimited Private Network Bandwidth

■ 2GB ECC DDR2 667 RAM ■ 2GB ECC 533/667 FB-DIMM ■ Redundant Gigabit Backbone
■ 10/100/1000Mbps Public & Private Ports
■ Private VLAN – Public & Private
■ 12 Drive Capacity ■ 12 Drive Capacity
■ Private Secure Management Network
■ Dual Power Supply ■ Dual Power Supply ■ Network Intrusion Detection System
■ 2000GB Public Bandwidth ■ 2000GB Public Bandwidth ■ Denial of Service Protection
■ Unlimited Private Network Bandwidth ■ Unlimited Private Network Bandwidth
Hardware
■ Reboot/KVM over IP ■ Reboot/KVM over IP ■ PassMark BurnIn Test Certified
■ Wide Choice of Operating Systems ■ Wide Choice of Operating Systems ■ 64-Bit Enabled Processors
Upgrade in Minutes – Upgrade in Minutes –
Available Kentsfield Processors Available Intel Woodcrest Processors
Xeon 3220 - 4 x 2.40GHz - 1066MHz FSB Xeon 5130 - 2 x 2.00GHz - 1333MHz FSB
Xeon 5150 - 2 x 2.33GHz - 1333MHz FSB Software
Xeon 5160 - 2 x 3.00GHz - 1333MHz FSB ■ Microsoft Windows Server
Intel Xeon 5300/5400 Series Intel Xeon 5500 Series ■ Citrix/Windows Hyper-V/Virtuozzo

■ Dual Quad-Core Processors ■ Dual Quad-Core Processors Management Portal
■ Public & Private Bandwidth Graphs
■ 2GB ECC 533/667 FB-DIMM ■ 6GB ECC DDR3 1333 RAM
■ Uplink Port Speed Control
■ Hardware Identification
■ Server Monitoring
■ Dual Power Supply ■ Dual Power Supply ■ User Management
■ 2000GB Public Bandwidth ■ 2000GB Public Bandwidth ■ Trouble Ticketing System
■ Unlimited Private Network Bandwidth ■ Unlimited Private Network Bandwidth ■ Automated OS Reloads
■ 5 IP Addresses ■ 5 IP Addresses ■ Remote Reboot
■ Reboot/KVM over IP ■ Reboot/KVM over IP ■ Advanced System Reporting
■ Wide Choice of Operating Systems ■ Wide Choice of Operating Systems
Upgrade in Minutes – Upgrade in Minutes – ■ NAS/FTP Backup Availability
Available Intel Clovertown Processors Available Intel Nehalem Processors ■ Windows Update Server
Xeon 5310 - 4 x 1.60GHz - 1066MHz FSB Xeon 5504 - 4 x 2.00GHz - 800MHz FSB ■ Red Hat Update Server
Xeon 5320 - 4 x 1.86GHz - 1066MHz FSB Xeon 5520 - 4 x 2.26GHz + HT - 1066MHz FSB ■ DNS Resolvers
Xeon 5335 - 4 x 2.00GHz - 1333MHz FSB Xeon 5550 - 4 x 2.66GHz + HT - 1333MHz FSB ■ Infrastructure Support Servers
Xeon 5345 - 4 x 2.33GHz - 1333MHz FSB Xeon 5570 - 4 x 2.93GHz + HT - 1333MHz FSB ■ StorageLayer™

Customer Support
Available Intel Harpertown Processors ■ 24/7/365 Online Technical Support
Xeon 5405 - 4 x 2.00GHz - 1333MHz FSB ■ 1-866 Toll-Free Support
Xeon 5410 - 4 x 2.33GHz - 1333MHz FSB ■ Certified Technicians
Xeon 5430 - 4 x 2.66GHz - 1333MHz FSB ■ Advanced Resolution System
Xeon 5450 - 4 x 3.00GHz - 1333MHz FSB ■ Forums, FAQ, and Flash Tutorials


Contact Us
Specialty Series Servers – Redundant Power 1-866-398-7638
214-442-0602
Mass Storage ■ Video Streaming ■ Virtual Hosting sales@softlayer.com

Server Configurations The SoftLayer Difference
Network
■ 100% Redundant Cisco Network
Intel Xeon 5100 Series Intel Xeon 5300 Series ■ Industry Leading Network
■ Dual Dual-Core Processor ■ Dual Quad-Core Processors ■ Unlimited Private Network Bandwidth

■ 2GB ECC 533/667 FB-DIMM ■ 2GB ECC 533/667 FB-DIMM ■ Redundant Gigabit Backbone
■ 10/100/1000Mbps Public & Private Ports
■ Private VLAN – Public & Private
■ Private Secure Management Network
■ Dual Power Supply ■ Dual Power Supply ■ Network Intrusion Detection System
■ 2000GB Public Bandwidth ■ 2000GB Public Bandwidth ■ Denial of Service Protection
■ Unlimited Private Network Bandwidth ■ Unlimited Private Network Bandwidth
Hardware
■ Reboot/KVM over IP ■ Reboot/KVM over IP ■ PassMark BurnIn Test Certified
■ Wide Choice of Operating Systems ■ Wide Choice of Operating Systems ■ 64-Bit Enabled Processors
Upgrade in Minutes – Upgrade in Minutes –
Available Intel Woodcrest Processors Available Intel Clovertown Processors
Xeon 5150 - 2 x 2.33GHz - 1333MHz FSB Xeon 5335 - 4 x 2.00GHz - 1333MHz FSB Software
Xeon 5160 - 2 x 3.00GHz - 1333MHz FSB Xeon 5345 - 4 x 2.33GHz - 1333MHz FSB ■ Microsoft Windows Server
Intel Xeon 5400 Series Intel Xeon 5500 Series ■ Citrix/Windows Hyper-V/Virtuozzo

■ Dual Quad-Core Processors ■ Dual Quad-Core Processors Management Portal
■ 6GB ECC DDR3 1333 RAM ■ Public & Private Bandwidth Graphs
■ 2GB ECC 533/667 FB-DIMM
■ Uplink Port Speed Control
■ Hardware Identification
■ Server Monitoring
■ Dual Power Supply ■ Dual Power Supply
■ User Management
■ 2000GB Public Bandwidth ■ 2000GB Public Bandwidth ■ Trouble Ticketing System
■ Unlimited Private Network Bandwidth ■ Unlimited Private Network Bandwidth ■ Automated OS Reloads
■ 5 IP Addresses ■ 5 IP Addresses ■ Remote Reboot
■ Reboot/KVM over IP ■ Reboot/KVM over IP ■ Advanced System Reporting
■ Wide Choice of Operating Systems ■ Accounting and Billing Information
■ Wide Choice of Operating Systems
Upgrade in Minutes – Upgrade in Minutes – ■ NAS/FTP Backup Availability
Available Intel Harpertown Processors Available Intel Nehalem Processors ■ Windows Update Server
Xeon 5405 - 4 x 2.00GHz - 1333MHz FSB Xeon 5504 - 4 x 2.00GHz - 800MHz FSB ■ Red Hat Update Server
Xeon 5410 - 4 x 2.33GHz - 1333MHz FSB Xeon 5520 - 4 x 2.26GHz + HT - 1066MHz FSB ■ DNS Resolvers
Xeon 5430 - 4 x 2.66GHz - 1333MHz FSB Xeon 5550 - 4 x 2.66GHz + HT - 1333MHz FSB ■ Infrastructure Support Servers
Xeon 5450 - 4 x 3.00GHz - 1333MHz FSB Xeon 5570 - 4 x 2.93GHz + HT - 1333MHz FSB ■ StorageLayer™

Customer Support
Contact SoftLayer ■ Certified Technicians
Need a little advice? Contact one of our highly trained sales reps via phone, email, or visit us ■ Forums, FAQ, and Flash Tutorials
online to chat live. For current pricing and specials, visit www.softlayer.com. ■ KnowledgeLayer™ Information Center


Contact Us
Specialty Series Servers – Private Network 1-866-398-7638
214-442-0602


Maximum Server Specs AMD Opteron 1000 Series Intel Xeon 3000 Series
■ Intel or AMD Single Processor Servers ■ Single Dual- and Quad-Core ■ Single Dual-Core Proceessors
■ Dual- or Quad-Core Processors Processors ■ 1GB ECC DDR2 667 RAM
■ 4 x Hot-swap SATA II ■ 1GB ECC DDR2 667 RAM ■ 1 x 500GB SATA II HDD
■ Up to 8GB of ECC DDR2 RAM ■ 1 x 500GB SATA II HDD ■ Unlimited Private
■ Dual NICs ■ Unlimited Private Bandwidth
■ 10/100/1000Mbps Uplinks Bandwidth

Network Management Portal Upgrade in Minutes
■ Unlimited Private Network Bandwidth ■ Hardware Identification Intel Conroe/Core2Duo 3000 Series
■ Redundant Gigabit Backbone ■ Server Monitoring Dual-Core Processor Selections
■ 10/100/1000Mbps Public & Private Ports ■ User Management Intel Xeon 3060 - 2 x 2.40GHz - 1066MHz FSB
AMD Santa Rosa 1000 Series
Dual-Core Processor Selections
■ Accounting and Billing Information AMD Opteron 1216 - 2 x 2.40GHz - 1000MHz FSB
Hardware
■ DNS Resolvers
■ StorageLayer™
Customer Support
Software

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