This document discusses e-government, defining it as using information technologies to transform relations between government agencies and citizens, businesses, and other government arms. It outlines the phases of administrative reforms related to e-government and how e-government maps various factors like governance, ICT, business process reengineering, and citizens. The types and benefits of e-government for citizens, businesses, and government are presented. Challenges and policy recommendations for developing effective e-government are also discussed.

1. GOVERNANCE I
Governance Studies
Meiji University
E - GOVERNMENT

2. Defining
e-government
What is E-Government?
World Bank:
“Refers to the use by government agencies of information
technologies that have the ability to transform relations with
citizens, businesses, and other arms of government. “
2

3. Is e-Government just about the Internet?
 Conventional telephone - call centers, automated voice responses.
 Personal Computers and the Internet.
 Centers in convenient locations, rural Internet
kiosks and cyber cafes.
 Mobile digital telephony and messaging technology
 By any combination of ICT and manual procedures.
3

4. Administrative
reforms
Phases of Administrative Reforms
4

5. mapping
e-government
Governance
E-Gov.= f(G,ICT, BPR, C)
Business Process
Reengineering
E government
ICT
5

6. E government
process
Central Electronic
helper.gov.sv
registers delivery service
6

7. Types of e-government
SERVICE
to Employees to Citizens
g2e g2c
to Government to Business
g2g g2b
7

8. Benefits of
e-government
To Citizens
24x7x365
Economical
Transparent
Equitable
Convenience
8

9. Benefits of
e-government
To Business
Reduced time in setting
up new business
Conducting monetary
transactions online
Better control over
movement of goods
9

10. Benefits of
e-government
To Government
Better dissemination
of rules, Regulation and
activities
Positive image of modern and progressive gov.
Better regulation of process.
10

11. E-government
around the world
Top 20 countries in e-government development
2010
11

12. E-government
regional comparison
E-government development index regional
averages, 2010.
12

13. E-GOVERNMENT’S COUNTRY PROFILE
EL SALVADOR  2008 – National Commission for the use
of technologies.
 E-country strategy - e-business, e-health,
& e-education $56 millions.
 2009 – New Government
 2010, The access to public information
act.
 Comission for Technological and
Computer science innovation – 2014
 13 Ministries provide online services.
 Spanish, English & French.
 262 Municipalities – 31 provide
information.
13

14. Future
challenges
1 . Ensuring ability to use required technologies .
“If less-advantaged segments of the
population are less able to access
Government on the web, their other
Channels to government must not be closed off”.
7. Educating citizens about the value of e-
government.
Make citizens aware of the benefits of using e-government.
10.Ensuring access to useful information and
ser vices .
The content available needs to focus on activities that use e-government 14
to

15. Future
challenges
1 . Coordination, local, regional and national
initiatives.
The different levels of gov. in a nation must
work in cooperation to develop and implement
an e-government strategy.
6. Developing methods & per formance
indicator to asses the ser vices and standards
of e-gov
Ways to measure and evaluate the success of e-gov.
15

16. Future
challenges
1. Addressing issues of language and communication.
3. Preventing e-government from lessening
responsiveness of government of ficials.
Government officials becoming less responsive & transparent.
6. Including individuals with disabilities in e-
government .
Internet is an environment that is not designed to consider the needs of
individuals with disabilities.
16

17. Policy
Recommendations
2. Establish the Position of a Chief Information
Officer.
4. Establish an annual digital government fund to
invest digital Government projects.
17

18. Policy
Recommendations
2. Give Agencies the flexibility in the use of Funds for
Digital Government and let keep the savings
Generated by it.
4. Expand Funding for Agencies to Develop Digital
Government Applications.
18