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How to integrate social media into PR campaigns
Agenda

• Introduction
• Social media platforms
   – Blogs
   – Twitter
   – Social networks
   – Video
   – Widgets
   – Forums
   – Podcasts
• Developing social media strategy
• Reputation management
• Measurement & evaluation
My background
My background
My background
Brands
Agencies
My background
My background
Social media platforms
Blogs
Overview

 •   Matured - blogging has now matured
     as a phenomenon to cross all
     consumer interest areas
 •   Extensive - vibrant communities can
     be found collecting around vast
     ranges of topics
 •   Culture - blogger outreach carries
     with it different expectancies in
     regards to form of communications
     than traditional media
Opportunity

 •   ‘Link etiquette’ of the blogging world encourages quick viral
     dissemination of well-targeted stories and engaging content
 •   SEO - this ‘link etiquette’ is also responsible for blogs faring extremely well
     in search returns – ranking highly in Google
      –   As a result, blog posts can be extremely visible and influential
      –   Impacting consumer opinion
      –   Driving mainstream coverage
 •   Brand advocates - the highly focused nature of blogs – with bloggers
     becoming passionate opinion formers on very specific topics – offers
     distinct opportunity to encourage strong advocates of a product or service
Overview

 •   What is a blog?
      – Short for Web Log
      – A publication
      – A diary
      – An information tool
 •   How many?
      – Range between 50-70 million
      – Relevance
Blog types

• National Publications
  – The London Paper, London Lite
• Professional
  – Londonist, Shiny Media
• Corporate
  – GM Fastlane
• ‘Hobby’
  – A Welsh View, Lazy Laces, Eat Like a Girl
• Dormant
  – Blogs that haven’t been updated in months
• Link Farms
  – Blogs built specifically to up advertising revenues under the
    guise of legitimacy
Blogging

• Why do people blog?
  – Share information
  – Create an online persona
  – Establish credibility
  – Gather information
  – Network
  – Catharsis
  – Passion
Audience mapping
Blogging – Defining Success

•   Traffic
•   Comments
•   Interaction
•   Twitter Followers
•   Inbound Links
•   SEO
•   Tone
•   Quality
Scoring




  BlogScore™ is Social Media Library’s unique rank system that provides
    an easy measure of both a blog’s influence and its visibility in search
    engines. A top score of 10 indicates a blog that is highly regarded by
   other, relevant, influential sites; in addition to a high propensity to rank
                             well in search returns.
Consumer
B2B
Technology
Finance
Healthcare
Regional
Regional
Blogger outreach
Preparation

•   It is vital to know who you’re pitching to. Specifically this includes:

           Reading the site’s about page
           Reading the last week or so of posts or news stories
           If possible, finding a specific, concrete example and URL that
           proves why the editor would be interested in writing about the
           campaign?
           If not a URL, the site should be very specific to your
           client/campaign
Digging Deeper

 It’s essential that you ask yourself…

 Are you going after an active blogger or a fair-weather blogger?
      • If your blogger is very active online, chances are he or she
        has received a pitch before and will at least know the drill. If
        not, he or she may still be a good target, but you may have to
        explain the process a little more in-depth.

 Is the blogger is interacting only in the blogging community or if
     are they active elsewhere?
       • Twitter? Facebook? Flickr? MySpace?
More Digging

 How does the blogger interact online?
    • Is he or she cynical or critical? Is he or she part of a
       community that is characteristically anti-PR?

         Search for terms…
              Pitch
              Public Relations
              PR
              Marketing
              Flack
              Your client or the client’s product
              Client competitors
Blog Pitching - Ethics

  Transparency
  • Honesty of Relationship: You say who you're speaking for
  • Honesty of Identity: You never obscure your identity

  Specifics
  • No monetary exchanges
  • Commitment to represent blogger and client
  • No dodgy dealings, bribery
  • No pestering
  • No anonymous posting or commenting
  • No spamming
Step One: The Pre-pitch

What it does:
  • Ensures that a blogger is
        interested in hearing from PR

Why it’s important:
  • One disgruntled blogger has
        the power to tarnish the
        reputation of the agency and
        client with the click of a button
Step One: The Pre-pitch

Includes:
      • Short introduction of who you are and what you do
      • Opt-in clause of participation
      • A hint of what might be in store
      • Chance to be placed on a ‘Do Not Pitch’ list

Does not include:
     • Press releases
     • Hard sells
     • Attachments
     • Unsolicited advice or information
Step Two: Relationship Establishment

What it does:
   •    Ensures that the blogger
        understands your objectives
        and that you understand theirs

Why it’s important:
   •    Each blogger is different -
        some want to review products,
        some want Google juice, some
        want advertising, some don’t
        know what they want… This
        gives us all a chance to start off
        on the same page.
Step Three: The Pitch & Maintenance

What it does:
  • Keeps an ongoing
        conversation with the blogger

Why it’s important:
  • The blogger will be much
        more likely to take your other
        pitches if they know you
Step Three: The Pitch & Maintenance

What it includes:
  • Knowing what’s going on in
        the blogger’s life
  • Thinking before you pitch
  • Short, to the point,
        correspondence
  • Follow-up
  • Personality
Case study - Beck’s Canvas
Case study - Beck’s Canvas

 Key Outputs
 • Over 120 pieces of online coverage
   achieved
 • 40,148,733 unique users
 • £257,000 equivalent online media
   value
 • ROI – 9:1
Blogger events
Overview

 •   Blogger events can be run in a very similar way to media events
 •   These can either be run in tandem with mainstream media events or
     independently
 •   Successful blogger events tend to adopt very tailored methods of syncing
     specific elements of an event to bloggers’ personal tastes
Opportunity

 •   With bloggers currently not invited
     to a large number of events, they
     offer a powerful means by which
     to build strong relationships and
     brand advocates
 •   Face-to-face time allows impact to
     be made far beyond that possible
     during normal email
     communications
 •   Following blogger events,
     bloggers frequently post detailed
     and well-branded reviews and
     posts
Case study - Panasonic
Case study – Panasonic
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OFFENDING COMMAND: ~
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Introduction to social media training deck

  • 1. How to integrate social media into PR campaigns
  • 2. Agenda • Introduction • Social media platforms – Blogs – Twitter – Social networks – Video – Widgets – Forums – Podcasts • Developing social media strategy • Reputation management • Measurement & evaluation
  • 11. Blogs
  • 12. Overview • Matured - blogging has now matured as a phenomenon to cross all consumer interest areas • Extensive - vibrant communities can be found collecting around vast ranges of topics • Culture - blogger outreach carries with it different expectancies in regards to form of communications than traditional media
  • 13. Opportunity • ‘Link etiquette’ of the blogging world encourages quick viral dissemination of well-targeted stories and engaging content • SEO - this ‘link etiquette’ is also responsible for blogs faring extremely well in search returns – ranking highly in Google – As a result, blog posts can be extremely visible and influential – Impacting consumer opinion – Driving mainstream coverage • Brand advocates - the highly focused nature of blogs – with bloggers becoming passionate opinion formers on very specific topics – offers distinct opportunity to encourage strong advocates of a product or service
  • 14. Overview • What is a blog? – Short for Web Log – A publication – A diary – An information tool • How many? – Range between 50-70 million – Relevance
  • 15. Blog types • National Publications – The London Paper, London Lite • Professional – Londonist, Shiny Media • Corporate – GM Fastlane • ‘Hobby’ – A Welsh View, Lazy Laces, Eat Like a Girl • Dormant – Blogs that haven’t been updated in months • Link Farms – Blogs built specifically to up advertising revenues under the guise of legitimacy
  • 16. Blogging • Why do people blog? – Share information – Create an online persona – Establish credibility – Gather information – Network – Catharsis – Passion
  • 18. Blogging – Defining Success • Traffic • Comments • Interaction • Twitter Followers • Inbound Links • SEO • Tone • Quality
  • 19. Scoring BlogScore™ is Social Media Library’s unique rank system that provides an easy measure of both a blog’s influence and its visibility in search engines. A top score of 10 indicates a blog that is highly regarded by other, relevant, influential sites; in addition to a high propensity to rank well in search returns.
  • 21. B2B
  • 28. Preparation • It is vital to know who you’re pitching to. Specifically this includes: Reading the site’s about page Reading the last week or so of posts or news stories If possible, finding a specific, concrete example and URL that proves why the editor would be interested in writing about the campaign? If not a URL, the site should be very specific to your client/campaign
  • 29. Digging Deeper It’s essential that you ask yourself… Are you going after an active blogger or a fair-weather blogger? • If your blogger is very active online, chances are he or she has received a pitch before and will at least know the drill. If not, he or she may still be a good target, but you may have to explain the process a little more in-depth. Is the blogger is interacting only in the blogging community or if are they active elsewhere? • Twitter? Facebook? Flickr? MySpace?
  • 30. More Digging How does the blogger interact online? • Is he or she cynical or critical? Is he or she part of a community that is characteristically anti-PR? Search for terms… Pitch Public Relations PR Marketing Flack Your client or the client’s product Client competitors
  • 31. Blog Pitching - Ethics Transparency • Honesty of Relationship: You say who you're speaking for • Honesty of Identity: You never obscure your identity Specifics • No monetary exchanges • Commitment to represent blogger and client • No dodgy dealings, bribery • No pestering • No anonymous posting or commenting • No spamming
  • 32. Step One: The Pre-pitch What it does: • Ensures that a blogger is interested in hearing from PR Why it’s important: • One disgruntled blogger has the power to tarnish the reputation of the agency and client with the click of a button
  • 33. Step One: The Pre-pitch Includes: • Short introduction of who you are and what you do • Opt-in clause of participation • A hint of what might be in store • Chance to be placed on a ‘Do Not Pitch’ list Does not include: • Press releases • Hard sells • Attachments • Unsolicited advice or information
  • 34. Step Two: Relationship Establishment What it does: • Ensures that the blogger understands your objectives and that you understand theirs Why it’s important: • Each blogger is different - some want to review products, some want Google juice, some want advertising, some don’t know what they want… This gives us all a chance to start off on the same page.
  • 35. Step Three: The Pitch & Maintenance What it does: • Keeps an ongoing conversation with the blogger Why it’s important: • The blogger will be much more likely to take your other pitches if they know you
  • 36. Step Three: The Pitch & Maintenance What it includes: • Knowing what’s going on in the blogger’s life • Thinking before you pitch • Short, to the point, correspondence • Follow-up • Personality
  • 37. Case study - Beck’s Canvas
  • 38. Case study - Beck’s Canvas Key Outputs • Over 120 pieces of online coverage achieved • 40,148,733 unique users • £257,000 equivalent online media value • ROI – 9:1
  • 40. Overview • Blogger events can be run in a very similar way to media events • These can either be run in tandem with mainstream media events or independently • Successful blogger events tend to adopt very tailored methods of syncing specific elements of an event to bloggers’ personal tastes
  • 41. Opportunity • With bloggers currently not invited to a large number of events, they offer a powerful means by which to build strong relationships and brand advocates • Face-to-face time allows impact to be made far beyond that possible during normal email communications • Following blogger events, bloggers frequently post detailed and well-branded reviews and posts
  • 42. Case study - Panasonic
  • 43. Case study – Panasonic