Joyce Manalo provided SoMeT delegates an overview of the social media landscape in 2014 that includes user demographic and key platform updates for Facebook, Instagram, Twitter and YouTube in addition to emerging platforms. She compared key benchmarks of tourism boards’ social media marketing efforts against the travel industry sectors and against itself. Joyce highlighted how Tourism Australia, Tourism and Events Queensland, Pure Michigan, Visit California, Visit Los Angeles, and Visit Philly leverage their social media presence to align itself with its tourism strategy and goals. Lastly, she talked about social media marketing trends. Joyce is a data analyst/reporter at Skift who researches and writes about social media trends, social marketing strategies, and competitive social analyses of travel brands. The two most recently published reports were about social media customer service and Instagram strategies. Joyce is the product owner of SkiftIQ, a social data insights dashboard that tracks 2,500+ travel brands. This past October, she spearheaded Skift’s first social media awards for travel brands called the Skifties to acknowledge brands for their marketing efforts based on data and editorial context. Since 2007, she has produced and marketed visual and editorial content and developed online audiences. Her background in finance and culture allows her to quantify and qualify creative efforts in branding, messaging, editorial, and curation. She worked with YouTube and Contently and Gogo, to name a few. Highlights of Joyce's presentations are summarized in our blog: http://www.sometourism.com/state-social-media-marketing-tourism-boards-joyce-manolo-skift-2/

1. Social Media Trends for
Tourism Boards
Joyce Manalo
Data Analyst/Reporter at Skift
#SoMeT14US @sometourism@jjoycemanalo @skift

2. Hello Nashville & SoMeTUS Guests!
 Social media landscape in 2014
 Which metrics matter now and why
 How tourism boards compete for visits on social
 What’s on the uptrend
#SoMeT14US @sometourism @jjoycemanalo @skift

3. 2014 Social Media Platform Snapshot
Facebook (‘04)
1.35 Billion Monthly Active Users (MAUs)
135 Million Status Updates / Day
82.2% Audience Outside U.S. & Canada
1.2 Billion Mobile MAUs
#SoMeT14US @sometourism @jjoycemanalo @skift
Instagram (’10)
200 Million MAUs
60 Million Photos / Day
65% Audience Outside U.S.
Mobile first platform
YouTube (‘07)
1 Billion Monthly Unique Visitors
144,000 Hours of Video / Day
80% Audience Outside U.S.
25% YouTube views accessed
via mobile
Twitter (‘06)
284 Million MAUs
500 Million Tweets / Day
77% Audience Outside U.S.
120 Million Mobile MAUs
Source: Facebook, Instagram, Twitter, YouTube, and Pew Research Center

4. What do today’s social media benchmarks
actually mean for destinations?
 Flight to quality on acquisitions and engagement
 Each interaction DOES NOT have the same value
 Likes, Favorites or Views < Comments < Shares or Retweets
 Acquisition and engagement figures DON’T MATTER SEPARATELY
 Total Engagement ÷ Total Content = Content Effectiveness
 Total Followers ÷ Unique Followers Who Interact = Community Quality
 Amplification rates are at least two times more than average
#SoMeT14US @sometourism @jjoycemanalo @skift

5. SkiftIQ: Destinations vs Top Travel Verticals
 Within the travel industry,
Destinations bests Hotel
Brands on social media
presence
 Airlines and media lead in
acquisitions
Source: SkiftIQ
#SoMeT14US @sometourism @jjoycemanalo @skift

6. SkiftIQ: Social Media Benchmarks for Destinations
 Tourism Boards, DMOs and CVBs are at
#SoMeT14US @sometourism @jjoycemanalo @skift
different levels of maturity on social
 Benchmarks need to be adjusted
accordingly to set realistic goals
 Be mindful of the quantity of active fans
and quality of content
 Determine a comfortable starting point
Source: SkiftIQ

7. Perspective: Social Media Competitive Landscape
Source: International Tourism, The World Bank
#SoMeT14US @sometourism @jjoycemanalo @skift

8. Forget social reach.
Keep an eye on engagement.
Focus on the quality of your community.
#SoMeT14US @sometourism @jjoycemanalo @skift

9. VISIT CALIFORNIA @VisitCA #VisitCA
#SoMeT14US @sometourism @jjoycemanalo @skift
YouTube & Online Integration:
DREAM365 & 24 Hours, 24 Dreams
(Feb ’14)
• Storytellers
- Bob Burnquist & Edward Sharpe
• Results / Conversions
Website visitation lift two days after
the YouTube takeover 306% in U.S.,
165% in Canada, and 920% in UK
Source: Visit California and Google
TELL
THE
STORY

10. DISCOVER LOS ANGELES
@discoverLA #LAstory
#SoMeT14US @sometourism @jjoycemanalo @skift
Branded Hashtags:
#LAstory, #LA365
#CarFreeLA
#RedCarpetLA
• Create and distribute
discoverable topics on
the everyday
• Results: 200% growth in
acquisitions and 12.5%
engagement
Source: Discover Los Angeles
START
THE
CONVERSATION

11. VISIT PHILLY @visitphilly #visitphilly
Facebook App and Quiz:
Towns of the Philadelphia Countryside
(May 2014)
#SoMeT14US @sometourism @jjoycemanalo @skift
PROMOTE
NEARBY
DESTINATIONS
Result: Entries
account for 14% of
its active audience
on Facebook

12. PURE MICHIGAN
@puremichigan #puremichigan
Gaming Facebook:
• Focus on creating
quality posts to inspire
quality comments
• Reward fans for quality
of interactions
• Pure Michigan has the
most active community
on Facebook at 7.57%
#SoMeT14US @sometourism @jjoycemanalo @skift
FOCUS
ON
QUALITY

13. TOURISM AND EVENTS QUEENSLAND (TEQ)
@queensland #thisisqueensland
Instagram InstaMeet: Queensland Ultimate Instameet (Oct ‘14)
Unify and scale content production with UGC
Results: 16,500
Contributions
#SoMeT14US @sometourism @jjoycemanalo @skift
DISCOVER
CELEBRATE
REPURPOSE

14. TOURISM AUSTRALIA @australia
#seeaustralia #restaurantaustralia
#SoMeT14US @sometourism @jjoycemanalo @skift
SHARE
THE
BOUNTY
Restaurant Australia (May 2014)
International Campaign
Socially Integrated on Twitter and Instagram
Results: #RestaurantAustralia TW: 27,800+
IG: 20,575+

15. Social Media Uptrends
 Users on Instagram @mention their friends more
 Users on Facebook comment with photos
 Targeting efforts are more sophisticated and accepted
 Destinations host more contests on Twitter and Instagram
 Content discovery push new hashtag considerations
#SoMeT14US @sometourism @jjoycemanalo @skift

16. Thank You
#SoMeT14US