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Social Commerce 101:
           From Conversations to Sales



#soco101
What We’ll Cover
• Social commerce: what is it?
• The purchase funnel: then and now
• Your social commerce toolkit
• How to use social commerce to drive business and buzz
• Five things you can do today




#soco101
Digital Strategists by Day, Masked Avengers by Night




           Diane Walter         John Cilli
           @walterama             @cilli




#soco101
#soco101
What is Social Commerce?




#soco101
New truths for brands:
• Talking at consumers is no longer an option
• Must provide a forum for conversation
• Authentic participation drives advocacy




#soco101
#soco101
Mobile is Key:




#soco101
#soco101
Mobile Aids Shopping:




#soco101
People Trust People…
Not Brands




#soco101
Zero Moment of Truth:




#soco101
#soco101
Media Ain’t What it Used to Be:


                   Earned
                                  Earned

                   Owned
                                           Paid
           Paid

                                  Owned




           2009                   2012

#soco101
Old-School Purchase Funnel




#soco101
You’ve Got to Earn it, Baby




#soco101
Content and Social Marketing’s Impact




#soco101
The Social Commerce Funnel
   PEER REVIEWS/RATINGS      FRIEND RECOMMENDATIONS /
                             ADVOCACY




   SOCIAL SHARING            IN STORE TECHNOLOGY


#soco101
Why Should You Care?
• Sharing and recommendations drive sales
• Socially engaged consumers spend more




#soco101
The Basic Social Commerce Toolkit:
• Product
• Platforms
• Participation




#soco101
Case Study: NoseFrida the Snotsucker




#soco101
Case Study: ModCloth




#soco101
#soco101
Product            Platforms
Case Study: Stitchagram

                             Participation




  = EARNED MEDIA



#soco101
ways to get
           started today



#soco101
Listen




#soco101
Strategize




#soco101
Mobilize




#soco101
Review-ize




#soco101
Socialize




#soco101
Questions?



#soco101

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Social Commerce 101 - From Conversations to Sales