Presenting retaining customer and loyalty PowerPoint presentation slides. This is a retaining customer and loyalty PowerPoint presentation slides. The stages in this process are retaining customer and loyalty, customer retention, customer services.
3. Customer Retention Benefits
Increasing customer
retention rates by
5% increases
Profits by
25% to 95%
A 2% increase in
customer retention
has the same effect
Decreasing
cost by 10%
On average, loyal
customers
are worth
up to 10 times as much
as their first purchase
Worth 10X as much
This slide indicates
the benefits customer
retention provides to
a company, you can
alter them as per your
need
3
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4. Customer Retention Impact
How it can be achieved
Impact
▪ Improved Operational
Efficiency
▪ Deeper
▪ Business &
▪ Market Intelligence
▪ Better Customer
▪ Experience
Capabilities
▪ Example:
▪ Pinpoint
Compliance &
Process Issues
▪ Example:
▪ Timely Analysis Of
Customer Feedback
▪ Example:
▪ Standardize Call Quality
For Coaching &
Recognition Purposes
Results
▪ Reduce Costs, Mitigate
Risks
▪ Increase Incremental
Revenues
▪ Improve Product Quality
▪ React To Market
Opportunity
▪ Increase Customer
Satisfaction,
Retention & Loyalty
4
This slide reflects how
we can retain the
customers with the help
of some examples, you
can modify them as per
your requirements
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Retain
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Nurture
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Reward
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Loyalty
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Attract
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Grow
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Engage
Customer Loyalty Lifecycle
5
This is a framework
for loyalty lifecycle,
you can modify it
basis your
requirements
6. Your Title Here
85
1500
NO YES
Sale by
Channel
Average Sale by Loyalty
Member Type
50
1000
NO YES
65
2052
NO YES
Average Sale by
Loyalty Segment
1000
3000
NO YES
Average Award
by Customer
500
2000
NO YES
All Order
by Promotion
450
1200
NO YES
Top 5 Loyalty Program
Members by Lifetime
Sales
This graph/chart is linked to excel, and changes automatically based on data. Just left click on it and select “Edit Data”.
6
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Scatter
Chart
5
20
10 9
35
15
30 30
56
$0.00
$10.00
$20.00
$30.00
$40.00
$50.00
$60.00
0% 10% 20% 30% 40% 50%
X-Values
Y-Values
▪ Product 01
10
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Combo
Chart
Profit(inPercentage)
30
50
70
90
40
60
80
100
0
10
20
30
40
50
60
70
80
90
100
2014 2015 2016 2017
Years
▪ Product 01 ▪ Product 02 ▪ Product 03
11
This graph/chart is linked to excel, and changes automatically based on data. Just left click on it and select “Edit Data”.
12. 40
0
5
10
15
20
25
30
35
40
45
50
DecNovOctSepAugJulJunMayAprMarFebJan
▪ Product 01 ▪ Product 02
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Stacked Area
With Markers
12
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13. 6
10
15
20 23 25 27
32 35
9
15
20
24
27
30
33
36
40
0
10
20
30
40
50
60
70
FY1 FY2 FY3 FY4 FY5 FY6 FY7 FY8 FY9
▪ Product 01 ▪ Product 02
13
This graph/chart is linked to excel, and changes automatically based on data. Just left click on it and select “Edit Data”.
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Stacked
Column
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Scatter
Chart
(In Percentage)
Profit(In
Sales)
20
55
30
17
70
60
80
92
10
20
30
40
50
60
70
80
90
100
10 20 30 40 50
▪ Product 01 ▪ Product 02
14
This graph/chart is linked to excel, and changes automatically based on data. Just left click on it and select “Edit Data”.
16. OurVision
16
Vision
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Mission
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Goals
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17. 17
Carol Parker
Peter Clark
Jane Doe
Marry Carol
Meet Our Best
Team
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About Our
Company
18
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Awareness
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Quality
Success
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19
Our Main
Goals
20. Comparison
Male
Female
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60%
Sales By Male
40%
Sales By Female
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20
21. Quotes21
It’s not just about being better. It’s about
being different. You need to give people a
reason to choose your business.
22. 22
Beginner
20%
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Advanced
40%
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Professional
60%
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Financial
23. Manageme
nt
Planning
Strategy
Creative
Teamwork
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Target
23
24. Silhouettes
04
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01
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03
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02
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25. Dashboard25
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50%
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26. 01
02
03
04
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Puzzle
26
27. Mind Map
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28. 28
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01
02
03
04
Venn
29. Location
Asia
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15%
Australia
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25%
Africa
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30%South
America
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10%
North
America
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20%
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30. Bulb Or
Idea
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